Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.

It’s a big responsibility, and we have committed to do it.

At FLSmidth you will be a part of the leading brand in the cement and mining industries. And we want to become even better.

We also know we can only drive success and excellence with competent, passionate and engaged employees.

We know you want to be successful at work and at home, and together we can ensure that both our business goals and your personal aspirations are met.

Consider joining our team in our Tucson Super Center as a Customer Service Supervisor.

Job scope :

• Lead day-to-day communications and process changes with regional business, external and internal customers, operations leaders, and business unit supply chain leaders.
• Day to day supervision of the team using key performance indicators and performance metrics. Facilitates regular team meetings to review metrics and engage the group in performance improvement discussions to improve customer experience outcomes and increase efficiency.
• Serves as an expert source of knowledge in order management and order fulfillment dashboards to identify performance opportunities that increase the fulfillment of customer orders and the customer experience.
• Monitor and submit revenue forecast.
• Participate in ensuring the company’s ship date commitment to customer is met (DIFOT Delivery in full, on-time).
• Continuously look for efficiency opportunities to automate manual processes, leading to cost reductions and increased performance outcomes.
• Responsible for idea implementation in standard operating procedures, documentation, training, and implementing resolutions for the deficit.
• Lead and participate in quality improvement initiatives and projects that impact customer order management, customer experience, and revenue outcomes.

Provides guidance and mentors team members working on projects.

• Work closely with the sales manager on overall sales of spare parts, customer service, and marketing strategies. In addition, works closely with the sales engineers on processing the complete unit orders.
• Handle customer requests for spare parts pricing, freight charges, shipment sizes, and parts availability.
• Takes customer parts orders, calculates contractual representative commissions, and submits the orders to order entry. Takes customer unit orders as submitted by the sales engineers, assists with the commission calculation, and submits the orders to order entry.
• Expedites parts and unit orders as required by customer requests.
• Work with the designated parts expeditor to assure accurate inventory prior to quoting parts availability and to expedite parts orders.

Schedule parts and unit orders not in stock or to quote availability prior to orders.

Utilize the product family scheduling guidelines to assure accurate inventory prior to quoting parts availability or to schedule parts orders not in stock or to quote availability prior to orders.

Works closely with the expediting department for parts scheduling inside the standards of the scheduling guidelines.

Enter complete information on any new customers including sales code, representative, area, credit limit, and other required information.

Works closely with the accounts receivable person in accounting on customer credit limits and any credit stops required due to slow payment.

• Work with purchasing on large projects regarding parts demands to get them scheduled on time.
• Co-ordinate with production when the parts come in to begin the process of building the product and closing out work orders.
• Create pricing on new parts for customers.
• Answer calls for absentee sales engineers.
• Ability to get along with others and work in team environment is imperative in this role.

Requirements :

• Bachelor's degree (B. A.) from four-year college or university; or 8+ years related experience and / or training;
• 5 + years of supervisory experience in a corporate office setting.
• 3-5+ years experience in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance;

rewarding and disciplining employees; addressing complaints and resolving problems.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Some required to travel for occasional trade shows, sales meetings, and customer visits.

Our Benefits include :

• Competitive benefit package including health, dental, disability, life, and voluntary insurance options
• Time to recharge through PTO, plus 10 annual holidays, and parental leave
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities
• Retirement preparation with a 401(k) and company matching
• Financial support for continuing education
• Employee Assistance Program
• An equal opportunity employer committed to creating a diverse and inclusive workplace
• A global network of supportive colleagues and growth opportunities

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.

We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

Preference will be given to candidates who are currently eligible to work in the United States and located in Tucson Arizona, as relocation is not offered for this opportunity.

Please apply by clicking "apply" on this page. Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

Candidates will be contacted by email.

No recruiters and unsolicited agency referrals please.

Neighborhood bakery

Menu offering fresh baked bagels, cream cheese, coffee, breakfast and lunch sandwiches.

Morning business with stores closed by 4pm.

We are always keeping an eye out for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate.

You should also be available to take evening and weekend shifts occasionally.

We also offer many other great benefits such as :

• Flexible schedule
• Leadership opportunities to gain real world management experience to help you reach your professional goals.
• Competitive pay

Requirements and Responsibilities :

• Consistency and Reliability
• Cheerful and Positive Attitude
• Values Teamwork
• Loves Serving and Helping Others
We ask you to :
• Smile
• Smile
• Create and Maintain Eye Contact
• Make Emotional Connections with Guests
• Honors and encourages others to follow the visions and values of the restaurant
• Ability to multitask quickly, yet thoroughly
• Have the ability to communicate effectively in English
• Be at least 16 years of age
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 10-55 lbs.
• Have a valid driver's license and reliable transportation
• Facemask, properly worn, are required

Applicants will also be expected to be able to work on their feet for several hours at a time and lift potentially heavy objects when necessary.

Prior experience is preferred, but not necessary.

Job Summary :

The purpose of the Customer Service Section Supervisor position is to supervise the Administration team of the Claims Division and demonstrate and understand applicable Workers Compensation statutes, rules, and case laws within the scope of the team's responsibilities.

This position will be responsible for the implementation of short-term and long-term strategies to ensure that the Commission meets its statutory obligations in these areas as set forth in A.

R.S. 23-901 et seq (Arizona Workers' Compensation Act) and all other applicable laws and rules.

Job Duties :

Essential Duties and Responsibilities include but are not limited to :

This position assists in the day-to-day operations of the Claims Division’s daily operations; which includes ensuring adequate staffing, providing assistance, training and oversight of staff to ensure work is performed accurately and timely in compliance with Arizona workers’ compensations laws.

Management of assigned section(s) including establishing metrics that defined acceptable levels of performance and establishing monthly targets for each metric.

Review performance against those metrics and targets and take action when targets are not achieved. Conducts ongoing performance feedback and annual appraisals.

Perform audits of internal staff, vendor performance and customer interactions with Community. Analyze results and develop and implement training for internal and external customers;

may conduct workshops at the annual Claims Seminar.

Generate, review, and analyze various claims reports to identify performance measures and claims trends and other claims related research, statistical analysis, and report preparation.

Support continuous improvement efforts that improve the overall operations of the division and agency while providing a greater return to the State of AZ

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meetings of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces.

All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Knowledge, Skills & Abilities (KSAs) :

Knowledge in :

Basic knowledge of applicable workers compensation claims management laws and State of Arizona records retention.

Principles and practices of administration and management.

Administrative and clerical procedures Computer systems such as PC software, (Word, Excel, Access, Google suite).

Data storage systems managing files and records, transcription, designing forms, and other office procedures and terminology.

Principles and processes for providing customer and personal services.

Knowledge of Arizona Procurement Portal (APP)

Basic English and Mathematics

Skills in :

Effectively able to communicate verbally and in writing

Strong focus on Customer service

Organization, time management, and observing safety requirements

Interpersonal skills, handling difficult situations, and dealing with interruptions.

Communicating with contractors, vendors, managers and supervisor;

Critical thinking and problem solving

Using procurement or other systems.

Prioritizing workload

Initiative and attention to detail

Basic Business process acumen

Supervisory skills including Performance Management, training staff and providing guidance to staff.

Ability to :

Perform job responsibilities incorporating lean management and principles of Arizona Management System.

Learn computer systems and applications.

Operate or learn to operate a Pitney Bowes mail system

Ability to lead and inspire a team to accomplish goals and drive results.

Schedule and prioritize workflow and work schedules.

Recognize and engage those with different backgrounds, characteristics, and perspectives to bridge gaps in understanding of differing viewpoints, as well as ensuring persons with diverse perspectives are given the opportunity to collaborate and provide input.

Maintain confidentiality of purchasing and procurement details.

Comprehend and assimilate technical and business related documents.

Follow policies and procedures and other applicable regulations.

Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Selective Preference(s) :

The ideal candidate for this position will have : compliance processes and procedures as it applies to Arizona Revised Statutes, Tile 23, Workers Compensation Practice & Procedures and the workers’ compensation system.

Pre-Employment Requirements :

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply.

Any employee operating a motor vehicle on State business must possess and retain a current, valid Arizona class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.

The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training.

An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) ).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

The State of Arizona provides an excellent comprehensive benefits package including :

Affordable medical, dental, life, and short-term disability insurance plans

Top-ranked retirement and long-term disability plans

10 paid holidays per year

Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

Sick time accrued at 3.70 hours bi-weekly

Deferred compensation plan

Wellness plans

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive.

Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Please visit to learn more about benefits given to ICA employees.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive.

Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our

Retirement :

You will be eligible to participate in the state employee health / disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS).

ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

GENERAL PURPOSE OF JOB :

The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.

Responsibilities as a Customer Service Lead include modeling outstanding customer service and selling skills, allocating staff and resources to keep the sales floor stocked, organizing sales floor and stock areas, and building trusted partnerships with our painting professionals.

The Customer Service Lead, in absence of the Store Manager and Assistant Store Manager, takes full responsibility for all store operations.

Customer Service Leads interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions.

In addition, the Customer Service Lead is responsible for upholding Dunn-Edwards store vision of fast and reliable service.

The Customer Service Lead continuously learns about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs
• Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations
• Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand
• Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale
• Adheres to and assists Store Management team with compliance to company safety and regulatory standards at all times
• Utilize basic computer skills for various functions including opening and closing store procedures
• Clean and maintain all areas of store and equipment as assigned
• Assist with maintaining proper merchandise inventory levels
• Must have the ability to communicate clearly both written and verbal
• The ability to stock and merchandise products according to planogram
• Meet expectations of core competencies related to the position :

Accountability, Attention to Detail, Customer Focus, Decision Making, People Development

• Must be capable of performing specifically assigned job duties at, or below, current classification including tinting paint
• Additional duties as assigned
• Must be able to legally drive company vehicle

SUPERVISORY RESPONSIBILITIES :

Although no subordinates report to this position, the Customer Service Lead is often the shift supervisor when opening and / or closing and must direct store associates during these times.

EDUCATION and / or EXPERIENCE : Four years of High School with diploma or GED equivalent is required. Previous experience in a shift supervisory role is a plus.

LANGUAGE SKILLS : Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Read and write English for safety purposes. Bilingual is a plus.

MATHEMATICAL SKILLS : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute percentages and analyze report data and statistics. Ability to operate Point-of-Sale computer system and complete cash transactions accurately.

REASONING ABILITY : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATIONS, LICENSES, REGISTRATIONS : Valid drivers license is required.

AVAILABLE BENEFITS :

Health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, 401K program including company match (benefits vary for PT employees).

This job description should not be construed to imply that the above functions are the entire standard of the position. As an employee, the individual shall follow and complete any other instructions related to duties, which may be required by a superior.

Job description is subject to change, at which time your job responsibilities may change accordingly.

Overview

At HomeTeam, we put people first . We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer.

Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Apply in minutes from your mobile phone!

Responsibilities

As a HomeTeam Customer Service Representative, you can expect to :

Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.

The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers / prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

There’s plenty of perks too!

• Competitive pay $$ plus bonus
• $ - $ Hourly
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam ?

• HomeTeam is the #1 pest management company to homebuilders
• Currently performs more the 2,000,000 services a year
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
• Pest Management Industry is growing and is a recession resistant line of business
• is financially stable and growing as a subsidiary of (NYSE : ROL), headquartered in Atlanta, GA.

Qualifications

Minimum Requirements :

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED
• Must successfully pass background and drug screening

Physical Demands / Working Environment :

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation