Customer Service Specialist (VPS)

This role is responsible for handling inbound calls and off-phone work items related to Vehicle Protection Products such as, but not limited to, mechanical and electrical breakdown repair contracts (commonly referred to by dealerships as "extended warranties"), vehicle maintenance contracts, RV part extended service contracts.

Starting pay : $16.50 / hr

Why You Should Consider This Role

You love helping and connecting with people

You’re a problem solver who likes to think on their feet and enjoy challenges

You thrive in a fast-paced and changing environment

You enjoy being on the phone and are passionate about customer service

What You Will Like

The variety of work - every day and every customer’s situation is unique

Being a part of a high performing, collaborative and supportive team

The opportunity to demonstrate your exceptional problem-solving abilities

Medical benefits begin on your first day

Competitive compensation and paid time off

Career advancement opportunities

The Details

The agent is responsible for addressing questions from customers on how the agreement works including explaining claim procedures, coverage details, claim details, relaying denied claim determinations, etc.

The agent must learn to navigate multiple systems, learn and adhere to departmental scripts and processes, adhere to quality assurance metrics, average handle time (AHT) and call volume metrics, properly convey the contract details / language to the customer and relay claim details and determinations to customers.

The agent must also address inbound and outbound calls with repair facilities / service providers related to claim payment delays and processing.

The agent is also responsible for several off-phone items including, but not limited to, claim audits and processing claim payments, working inbound and outbound emails and faxes, working payment requests coming into queues.

The agent may be responsible for handling payment plan updates and manual payment requests.

If bilingual, the ability to speak, read and write the Spanish language fluently.

Note : This position does not involve cold calling / outbound calls related to solicitations, contract upgrades or sales of any kind

The Ideal Candidate

High school diploma or GED

1 year of experience in an office, call center, or customer contact environment

Other Requirements :

Excellent written and verbal skills to communicate with team members, management, customers, counselors and other employees of the organization

Strong customer service skills

Ability to work with frequent interruptions and under deadlines

Ability to work collaboratively with others to generate ideas or resolve problems

Ability to present a professional image

Ability to establish courses of action to ensure efficient completion of work

Ability to think creatively and make decisions based on incomplete information

Ability to process time sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on this data, and to effectively communicate the related required actions to a broad audience

Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team setting

Preferred Qualifications :

2+ years of experience in an office, call center, or customer contact environment

Previous experience as a team leader or trainer in an office, call center, or customer contact environment

What are the working conditions and physical requirements of this job?

General office demands

This is a Full-time job. Assurant's hours of operation are Monday - Friday 6 am - 9 pm CST and Saturday 7 am - 7 pm CST.

Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule.

Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.

Shifts for this job are typically 8 hours per day and can range anywhere between 6am to 9pm CST.

While working remotely, you are required to have internet services with a minimum internet speed of 25 Mbps on the download side and a minimum of 15 Mbps on the upload side.

You can test your internet speed at or by contacting your service provider.

AssurantProudSD

Pay Range : $16.21 - $25.93

$16.21 - $25.93

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at .

For U.S. benefit information, visit . For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best / Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world.

Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service.

An ability to innovate in practical ways. And a willingness to take chances. We call our culture .

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Overview

Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the face" of PLS.

As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.

Responsibilities

Job Responsibilities :

• Providing outstanding customer service to ensure repeat business
• Promoting our products and services to current and potential customers
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using multiple computer applications to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Maintaining a safe, organized, and clean environment
• Performing other duties as instructed by management

Qualifications

Job Requirements :

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Ability to drive sales
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English / Spanish bilingual is a plus

Physical Requirements :

• Must be able to sit and / or stand for long periods of time.
• Ability to lift 15 lbs.
• Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels

Benefits :

Benefits for eligible employees include medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available.

We strive to demonstrate our Core Values in all positions at PLS :

Communication Customer Focus Integrity and Trust Teamwork Results

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team to make arrangements.

The decision on granting reasonable accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

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We are looking for a customer-oriented service representative to act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

• Effectively manage large amounts of incoming calls
• Generate sales leads;
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience
• Track record of over-achieving quot
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• High school degree

Additional information :

Salary : 16

Frequency : Per hour

Employment type : Full-time

We are looking for a customer-oriented service representative to act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

• Effectively manage large amounts of incoming calls
• Generate sales leads;
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience
• Track record of over-achieving quot
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• High school degree

Additional information :

Salary : 16

Frequency : Per hour

Employment type : Full-time

We are looking for a Customer Service Representative to join our team and provide excellent customer service to our clients.

The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing general information about products and services.

This position requires strong communication skills, an ability to work in a fast-paced environment, and a commitment to providing exceptional customer service.

Responsibilities :

• Respond to customer inquiries in a timely and professional manner.
• Provide accurate information about products and services.
• Assist customers with product returns and exchanges.
• Resolve customer complaints in a timely and professional manner.
• Maintain customer records and provide customer feedback to management.
• Process orders and payments accurately and efficiently.
• Handle customer inquiries via phone, email, or chat.