Supervisor- Agent Administration

Full-time

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.

As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

To oversee the day-to-day operation of the Agent Administration Team. Under moderate supervision of the US Agents Manager, is responsible for ensuring that all Training, Compliance and Investigations is completed efficiently with our network of 250 Agents.

PRIMARY DUTIES AND RESPONSIBILITIES :

  • Contacts agents when issues arise Makes recommendations and discusses with Agent Manager regarding the elimination of non-compliant agents and the hiring of replacements.
  • Use internet, social media to look for new agents and conduct telephone interviews to evaluate reliability and character of prospective agents.
  • Remove from ARC Complete Change Control form Remove from Agent Training Matrix E-mail to various departments to advise the deletion of an agent
  • Add to Deletions list
  • Oversee Agent Resource Center
  • Adding, updating and changing pertinent information.
  • Ensuring agent registration pages are current and all training is current.
  • Assist Agent Manager on special projects
  • Prepare CAPA and CAPA retraining forms
  • Lead Investigations Implement corrective actions
  • Prepare agent supply orders and forward to the packaging department
  • Conduct training classes for new employees as well as retraining within the agent department
  • Represent World Courier when traveling to conduct agent audits.
  • Conduct routine MBR’s and QBR’s as needed.
  • Oversee TMS training for Agent Admin team

What your background should look like

PRIMARY DUTIES AND RESPONSIBILITIES :

Contacts agents when issues arise Makes recommendations and discusses with Agent Manager regarding the elimination of non-compliant agents and the hiring of replacements.

Use internet, social media to look for new agents and conduct telephone interviews to evaluate reliability and character of prospective agents.

When hiring new agents :

Add individuals to the ARC

Complete Change Control form

Complete Vendor Approval form

Add to Agent Training Matrix

E-mail to various departments to advise the addition of a new agent

Request MDM profile

Ensure accurate information in Carma Fleet

Update Jetstream Profile

Remove from ARC Complete Change Control form Remove from Agent Training Matrix E-mail to various departments to advise the deletion of an agent Add to Deletions list Oversee Agent Resource Center.

Adding, updating and changing pertinent information. Ensuring agent registration pages are current and all training is current.

Assist Agent Manager on special projects Prepare CAPA and CAPA retraining forms Lead Investigations Implement corrective actions Prepare agent supply orders and forward to the packaging department Conduct training classes for new employees as well as retraining within the agent department Represent World Courier when traveling to conduct agent audits.

Conduct routine MBR’s and QBR’s as needed. Oversee TMS training for Agent Admin team

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

College Education and / or industry experience preferred. Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education.

Normally requires two (2) and four (4) years directly related experience.

REPORTS DIRECTLY TO :

US Agent Manager

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

Mastery of WorldSTAR, OpSTAR, Agent Resource Center Proficient use of Microsoft Office Exemplary communication and organizational skills

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families.

Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and / or business unit.

Some benefits are company-paid, while others are available through team member contributions. .

Schedule

Full time

Affiliated Companies

Affiliated Companies : World Courier Inc

Apply Now

Related Jobs

Supervisor- Agent Administration

World Courier Inc Orlando, FL
APPLY

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.

As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

To oversee the day-to-day operation of the Agent Administration Team. Under moderate supervision of the US Agents Manager, is responsible for ensuring that all Training, Compliance and Investigations is completed efficiently with our network of 250 Agents.

PRIMARY DUTIES AND RESPONSIBILITIES :

  • Contacts agents when issues arise Makes recommendations and discusses with Agent Manager regarding the elimination of non-compliant agents and the hiring of replacements.
  • Use internet, social media to look for new agents and conduct telephone interviews to evaluate reliability and character of prospective agents.
  • Remove from ARC Complete Change Control form Remove from Agent Training Matrix E-mail to various departments to advise the deletion of an agent
  • Add to Deletions list
  • Oversee Agent Resource Center
  • Adding, updating and changing pertinent information.
  • Ensuring agent registration pages are current and all training is current.
  • Assist Agent Manager on special projects
  • Prepare CAPA and CAPA retraining forms
  • Lead Investigations Implement corrective actions
  • Prepare agent supply orders and forward to the packaging department
  • Conduct training classes for new employees as well as retraining within the agent department
  • Represent World Courier when traveling to conduct agent audits.
  • Conduct routine MBR’s and QBR’s as needed.
  • Oversee TMS training for Agent Admin team

What your background should look like

PRIMARY DUTIES AND RESPONSIBILITIES :

Contacts agents when issues arise Makes recommendations and discusses with Agent Manager regarding the elimination of non-compliant agents and the hiring of replacements.

Use internet, social media to look for new agents and conduct telephone interviews to evaluate reliability and character of prospective agents.

When hiring new agents :

Add individuals to the ARC

Complete Change Control form

Complete Vendor Approval form

Add to Agent Training Matrix

E-mail to various departments to advise the addition of a new agent

Request MDM profile

Ensure accurate information in Carma Fleet

Update Jetstream Profile

Remove from ARC Complete Change Control form Remove from Agent Training Matrix E-mail to various departments to advise the deletion of an agent Add to Deletions list Oversee Agent Resource Center.

Adding, updating and changing pertinent information. Ensuring agent registration pages are current and all training is current.

Assist Agent Manager on special projects Prepare CAPA and CAPA retraining forms Lead Investigations Implement corrective actions Prepare agent supply orders and forward to the packaging department Conduct training classes for new employees as well as retraining within the agent department Represent World Courier when traveling to conduct agent audits.

Conduct routine MBR’s and QBR’s as needed. Oversee TMS training for Agent Admin team

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

College Education and / or industry experience preferred. Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education.

Normally requires two (2) and four (4) years directly related experience.

REPORTS DIRECTLY TO :

US Agent Manager

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

Mastery of WorldSTAR, OpSTAR, Agent Resource Center Proficient use of Microsoft Office Exemplary communication and organizational skills

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families.

Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and / or business unit.

Some benefits are company-paid, while others are available through team member contributions. .

Schedule

Full time

Affiliated Companies

Affiliated Companies : World Courier Inc

Full-time
APPLY

Medical Courier - $16.50

OneBlood Orlando, FL
APPLY

Overview

Transport blood, blood products, campus mail, supplies, and medical equipment between processing / distribution centers, branches, blood drive sites and hospitals.

Position Schedule : This position will work a flex schedule with a start time between 3 : 00pm - 5 : 00pm and a finish time between 11 : 30pm and 1 : 30am Friday - Tuesday;

off Wednesday and Thursday.

Training Schedule : Candidate needs to have the ability to train on the following schedule, Monday - Friday, 8 : 00 AM - 4 : 30 PM, for approximately 1-2 weeks.

Responsibilities

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification.

It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

  • Efficiently and accurately transport unprocessed / processed blood and blood products, campus mail, supplies and medical equipment utilizing assigned vehicle (van / small truck)
  • Practice safe driving skills during transport; adhere to all driving regulations
  • Load and unload vehicles practicing safe techniques with lifting, pushing and pulling
  • Deliver inventory to specified points within a designated route (may include branches, hospitals, field trip sites, headquarters, & mobile units);

may be required to deliver (travel with) packages utilizing public transportation in emergency situations (e.g. airline, bus, train etc.)

  • Keep log of items received and delivered; document daily activities as required
  • Conduct basic safety / readiness checks of assigned vehicle prior to departure per SOP; report any problems or mechanical issues
  • Work as back-up on-call driver for other shifts or routes as needed
  • Notify supervisor of any concerns, issues and / or delays

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

EDUCATION AND / OR EXPERIENCE :

High school diploma or equivalent. Six months to one year route delivery experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS :

Current and valid driver’s license in good standing.

KNOWLEDGE, SKILLS AND ABILITIES :

  • Ability to operate a motor vehicle and drive vehicle for extended periods of time
  • Ability to drive city streets and freeways safely; determine most efficient routes
  • Knowledge of safe operating procedures
  • Knowledge of proper handling of blood and blood products
  • Ability to keep accurate records
  • Ability to follow complex oral and written instructions
  • Ability to communicate effectively orally and in writing
  • Ability to work with minimal supervision
  • Ability to be self-motivated and self-disciplined
  • Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
  • Ability to perform tasks effectively utilizing digital technology and communication tools (smartphones, tablets, etc.)
  • Basic computer skills including knowledge of Microsoft Office applications.

PHYSICAL REQUIREMENTS :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Functions involve the regular and, at times, sustained performance of moderately physically demanding work and may require occasional lifting, carrying, pushing and / or pulling of heavy objects or materials (up to 100 pounds).

Tasks that require moving objects of significant weight require the assistance of another person and / or use of proper techniques and moving equipment.

ENVIRONMENTAL REQUIREMENTS :

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

Functions are regularly performed inside and / or outside with potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances.

Performance of this job could expose the employee to blood-borne pathogens. The noise level in the work environment is usually moderate.

OneBlood is an Equal Opportunity Employer / Vet / Disability / Other Protected Categories

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

Full-time
APPLY

Casual Driver/Courier (Non-DOT)

FedEx Express Orlando, FL
APPLY

Job DutiesDriver / operator of company vehicles, providing courteous and efficient delivery of packages and providing related customer service functions.

Performs other duties as assigned.

Minimum Education

High school diploma / GED.

Minimum Experience

None

Knowledge, Skills, and Abilities

The ability to work in a constant state of alertness and in a safe manner is an essential function of this position. Ability to lift 50 lbs.

Ability to maneuver packages of any weight above 50 lbs. with appropriate equipment and / or assistance from another person.

Good human relations and verbal communication skills.

Job Conditions

Must be licensed for type of vehicle assigned. Neat appearance since customer contact may be required. Drivers vehicles not regulated by section 391 of the federal motor carrier safety regulations.

These positions are for Casual Courier NON-DOT (R0248) work. Available shifts will be published weekly. As a casual employee you will select work hours and shifts based upon availability of shifts.

You can work up to a maximum of 8 hours a day and 24 hours a week with a requirement of working at least once every 90 days to remain employed with FedEx Express.

No benefits are provided with these positions.

These positions are for Casual Courier NON-DOT (R0248) work. Available shifts will be published weekly. As a casual employee you will select work hours and shifts based upon availability of shifts.

You can work up to a maximum of 8 hours a day and 24 hours a week with a requirement of working at least once every 90 days to remain employed with FedEx Express.

No benefits are provided with these positions.

Casual Driver / Courier (Non-DOT)

Orlando, FL

Part Time

Monday-Saturday

AM & PM Shifts

Hours 8 : 00AM to 8 : 00PM

$18.71 per hour

FedEx Express is absolutely, positively your best choice for a career.

Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed?

Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career?

This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world’s largest express transportation company, providing services to more than 220 countries and territories.

Come help us deliver the FedEx Purple Promise by making every customer experience outstanding.

We’re excited that your career search has brought you to FedEx. Visit the link below to see more about what it means to join the team at FedEx :

FedEx Express is an AA / EEO / Veterans / Disabled Employer

FedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

Part-time
APPLY

PSL - Courier

AIDS Healthcare Foundation Orlando, FL
APPLY

WHO WE ARE

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you?

Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV / AIDS medical care in the nation.

Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF’s core values are :

  • Patient-Centered
  • Value Employees
  • Respect for Diversity
  • Nimble
  • Fight for What’s Right

STILL INTERESTED? Please continue!

YOUR CONTRIBUTION TO OUR SUCCESS!

Collaborative contributions by the Pharmacy Service Liaison-Courier is essential to our success including working with various departments within Pharmacy as well as other divisions of AHF, our patients and partners.

The skills discussed below are representative of the knowledge, experience and abilities that lead to our success together.

Pharmacy Service Liaison-Courier contributes to AHF’s mission by presenting a friendly smile, a helpful voice, a helpful attitude, to patients, clients and customers seeking services, information, requesting to transfer their prescriptions to AHF, filing grievances or complaints.

Within their duties of delivering medications timely and to the correct location as requested by the patient, meeting and greeting patients, collecting signatures, referring to a pharmacist when appropriate, they are problem solvers, providing a helping hand and they provide a calming influence to patients that seem to be upset or in a stressful situation.

The Pharmacy Service Liaison-Courier can enhance the experience of other AHF Pharmacy employees by being friendly and helpful and by offering to give them a helping hand when they need it.

In addition, giving feedback to their manager about how service could be improved will allow the team member to enhance their contribution.

The Pharmacy Service Liaison-Courier adds consistent value to the AHF Pharmacy Team by adapting to various situations with ease and by being flexible.

SKILLS THAT CONTRIBUTE TO OUR SUCCESS

A Pharmacy Service Liaison-Courier’s superior telephone communication skills, interpersonal skills, customer friendly attitude, motivation to provide outstanding customer service, proactively assisting patients solve various issues and problems related to receiving service from the AIDS Healthcare Foundation, are the essence of your contribution to our Mission.

A Pharmacy Service Liaison-Courier’s understanding of HIPPA and AHF Standards for confidentiality, client anonymity, leaving packages at the right place, at the right time, with the right person, along with the AHF Pharmacy Compliance policy and procedures, assures our patients and clients that AHF and AHF Pharmacy are trusted partners in their overall care and quality of life.

Maintaining a neat and clean personal appearance, leaving assigned automobile in a neat, and clean condition, ready for the next shift.

Following maintenance, safety check and car wash schedules are important contributions to keep deliveries on time to our customers.

Assisting with the training of others in the workflow and overall services of AHF and AHF Pharmacy contributes to an efficient and error free work place.

Additional contributions such as assisting in the development and implementation of new systems and procedures, becoming HIV Knowledgeable , becoming cross trained in multiple aspects of the pharmacy operations and accepting assignments on a rotating basis, are all important contributions to our success.

Assisting AHF in providing gold standard customer service, becoming certified when appropriate, based on contracts, grants, Memorandum of Understanding agreements or any other Ryan White or Accreditation Standards, related to training, contributes to the growth of AHF.

In addition, enrollment of new patients into service and the retention of patients in care, as well as being aware of competitor’s, their services, and effectiveness in the market place are contributions that are at the core of our success.

Becoming familiar with all aspects of AHF’s mission, core values and scope of services, participating in community activities of AHF, AHF Pharmacy, AHF Affiliates, Affinity Groups and AHF Departments contributes by promoting the mission of AHF and the spirit of giving back to the communities we service.

EXPERIENCE, EDUCATION, LICENSES AND ABILITIES THAT ARE ESSENTIAL CONTRIBUTIONS

Success for the position of a Pharmacy Service Liaison-Courier requires that the team member have at least a high school diploma or general education degree (GED), have a current and valid driver’s license (in the State where employed) and be insurable under AHF’s insurance policies.

A minimum of three (3) years of recent experience as a Pharmacy Service Liaison-Courier or equivalent, have data input skills and experience as a courier in healthcare is highly desirable.

Must have language skills that include the ability to read and interpret prescription documents, policies, procedures and guidelines, interpret documents such as safety rules, operating and maintenance instructions, write routine reports and correspondence, including entries in various computer programs utilized by AHF and AHF Pharmacy, must have the ability to speak effectively with patients, clients and staff members in English (Bi-lingual in English and Spanish highly desirable and Creole in some specific geographies).

Must have at least intermediate skills to calculate figures and amounts such as making change, accepting credit cards for payment and collecting signatures that are proof of delivery documents.

Reasoning Skills contribute to patient satisfaction and wellbeing by solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists, as well as the ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled format.

OPPORTUNITIES FOR COLLABORATIVE CONTRIBUTIONS

Working with colleagues and team members provides excellent opportunities to make contributions to the success of AHF by sharing ideas, learning from others, training and networking.

Attending various internal and external meetings that may be assigned, conferences, training, AHF and community events are all ways you can grow and provide value added contributions to AHF.

CONTRIBUTIONS TO SAFETY IN THE WORKPLACE

Adhering to safety measures and following guidelines for various activities such as the amount of time you may be standing, walking, sitting, use of hands to finger, to handle or feel, reaching with hands and arms, climb or balance, stooping, kneeling, crouching or crawling, are all activates that you will encounter throughout your normal day and vary from under 1 / 3rd to over 2 / 3rds of your daily activities lifting and / or carrying items of 25 pounds or less ensures you do not cause physical harm to yourself and cause accidents that may contribute negative results in your wellbeing.

Following safe driving practices, keeping the automobile in safe driving condition by following safety checks and replacing lights that may have burned out, tires replaced when worn, breaks and other mechanical functions of the automobile are maintained in good working order.

By contributing to a safe and efficient workplace, this helps maintain a consistent level of services to our patients, team members and partners.

Maintaining a neat and clean work area, answering phones timely, providing unscheduled services when needed, maintaining preventive services to equipment as scheduled, taking rest breaks and lunches as scheduled, and adhering to shift schedules are all important contributions to the success of AHF and our mission.

Full-time
APPLY