Our Mission at Fogo de Chão is to provide an extraordinary dining experience by delivering exceptional food and service to our guests.

All Team Members are accountable to display Teamwork, Integrity, and Excellence in all aspects of their employment, create an extraordinary experience for our guests, and uphold our Brand Pillars.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Develop a comprehensive plan to generate revenue from off-premise services, outlining strategies, targets, and action steps for achieving financial goals.
• Work closely with Operations to ensure that team members have the necessary skills, tools, and resources required to deliver exceptional off-premise services.
• Partner with Marketing leadership to build effective strategies to grow consumer awareness of the off-premise offering (with existing and new consumer segments)
• Conduct ongoing cost analysis for all programs and initiatives, analyzing expenses and providing insights to inform decision-making and optimize financial outcomes.
• Continuously evaluate the competitive environment, staying informed about industry trends, and make necessary adjustments to the sales program to remain competitive and responsive to evolving consumer demands.
• Implement measures to monitor and maintain high levels of guest satisfaction in off-premise channels, addressing any issues or concerns that may arise.
• Generate sales reports, conduct in-depth analysis of sales trends, and effectively communicate findings to the Finance department.
• Develop a comprehensive Concierge Center test strategy to enhance the guest experience from the initial call to our restaurants.
• Establish metrics and performance indicators for the concierge center to ensure that all incoming calls are promptly answered and handled effectively.
• Monitor and analyze performance metrics to assess the efficiency and effectiveness of the concierge center, making data-driven decisions for improvements.
• Design and implement training programs for the Concierge team members, equipping them with the necessary skills and knowledge to provide exceptional service.
• Collaborate with cross-functional teams, including restaurant operations, to streamline and optimize the concierge center processes.
• Stay updated with industry trends and advancements in concierge services, incorporating relevant innovations into the center's operations.
• Maintain open communication channels with guests and internal stakeholders to address inquiries, concerns, and feedback regarding the concierge services.

Competencies

• Visioning Identify long-term goals and champion the implementation of different or alternative ideas.
• In-Depth Problem Solving & Analysis Solve difficult problems through careful and systematic evaluation of information, possible alternative and consequences.
• Championing Change Take action to support and implement change initiates effectively.
• Driving for Results Challenge and push the organization and yourself to excel and achieve.
• Influencing & Persuading Convince others to adopt a course of action.
• Managing Others Direct and lead others to accomplish organizational goals and objectives.
• Organizational Savvy Recognize and understand organizational politics and work within organizational dynamics to accomplish objectives.
• Business Acumen Understand general business and financial concepts, understand the company’s business, and use both general and specific knowledge to be effective.
• Integrity Uphold a high standard of fairness and ethics in everyday words and actions.
• Courage of Convictions Have the personal courage to address difficult issues in the face of opposition.
• Presentation Skills Have the skills to effectively communicate to an audience in a formal setting.
• Continuous Learning Strive to expand knowledge and refine skills through education and training. Inspire others to develop and refine knowledge and skills relevant to your work.

Education, Experience & Travel Required

• Bachelor’s degree required
• Minimum of 10 years of experience in hospitality / restaurant or sales / catering industry including experience in leadership roles.
• Executive presence and ability to influence at senior levels
• Excellent presentation and public speaking capability
• Strong project management skills
• Expert in prospecting and account management sales strategies
• Strong financial analysis acumen required with the ability to interpret results and apply learnings
• Budget management experience.
• Up to 30% travel, especially during implementation and rollouts.

Computer Skills

High Proficiency in Microsoft Office, especially PowerPoint, Excel, Word and Outlook.

Physical Demands

The employee must frequently lift and / or move up to 25 pounds. Must have a high level of endurance and mental acuity and toughness to manage conflict and deal successfully with high stress situations.

Compensation

Commensurate with experience and qualifications.

JOB DESCRIPTION

JOB SUMMARY

The Concierge Receptionist will meet, greet, direct visitors to the appropriate location.

Also, supports individuals, large teams or department directors. Collects, reviews and analyzes data and prepares reports, charts, budgets, and other presentation materials.

Responds to or routes routine inquiries from external or internal sources with own correspondence or other messaging. Schedules and coordinates meetings, travel, and other group activities.

May be responsible for creating reports and distributing on a regular schedule.

ESSENTIAL FUNCTIONS OF THE ROLE

Schedules, organizes, and operates conferences, seminars, and events, including recommending vendors for services, overseeing the production and distribution of materials, coordinating logistics, and serving as liaison with internal and external vendors.

Takes meeting minutes and disseminates to appropriate parties.

Answers and screens phone calls for the office or department; routes calls as appropriate within established customer service guidelines;

accurately records messages and delivers to the appropriate party in a timely manner. Determines and takes appropriate action as required.

Greets visitors, guests and / or employees promptly and courteously; ascertains their needs and provides assistance in accordance with established policies and procedures or, if unable or unqualified to assist, promptly refers to the appropriate party or department.

Plans and schedules calendar(s) based on consultation, resolve calendaring conflicts, and arranges travel in compliance with Organization policies.

Monitors supply levels and orders accordingly; receives, stores and distributes supplies. Performs service and maintenance activities related to minor equipment (i.

e., changing ribbons, toners, calling repairmen, etc.).

Creates and diligently maintains a variety of confidential files in accordance with established policies and procedures.

KEY SUCCESS FACTORS

Knowledge of office procedures.

Able to provide consistently excellent customer service with empathy, patience and confidence.

Able to maintain the confidentiality of sensitive and confidential information obtained through the course of completing assignments.

Interpersonal skills to interact with a wide-range of constituencies.

Skilled in document management, including sorting and filing techniques, and records retention to maintain accurate records.

Able to communicate thoughts clearly; both verbally and in writing.

Must be able to read, write and follow instructions and flow chart protocols.

Able to maintain a calm and helpful attitude, even under times of stress, and take appropriate and reasonable steps to resolve issues.

Able to work carefully, with a high attention to detail.

Advanced computer skills, including but not limited to : typing, information security, electronic medical documentation, hand held scanning and email.

Proficient with MS Office suite including Word, Excel, PowerPoint.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note : Benefits may vary based upon position type and / or level

QUALIFICATIONS

• EDUCATION - H.S. Diploma / GED Equivalent
• EXPERIENCE - 2 Years of Experience

Job Summary :

We are looking for a skilled and experienced Concierge to join our team at Bay 9 Holdings LLC dba Edgemere located in Dallas, Texas.

The Concierge greets those entering the community, validates and communicates the nature of their visit, and completes a variety of administrative assignments.

The Concierge ensures the highest level of resident satisfaction by providing services and information the residents request within the guidelines of the community.

This position proactively anticipates the needs of the residents so a solution can be offered before requested, personalizing the delivery of the service to meet the specific needs of each resident.

Compensation & Benefits :

This is a full-time, hourly position with a salary of $15.00+ per hour.

In addition, Bay 9 Holdings LLC dba Edgemere offers competitive medical, dental, vision, and life insurance benefits, generous PTO and holiday vacation time, 401K and stock options.

Responsibilities :

Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency.

Ensure visitors sign in; validate nature of their visit and notify resident or team member of the visitor. Provide for high levels of resident engagement.

• Answer phones and other communication devices promptly and transfer messages to the appropriate party. Handle inquiries and release information in accordance with established policies and procedures.
• Clearly communicate emergency information including fire, severe weather, missing person) to residents, guests and team members using community procedure.
• Using Point-of Sale system, perform minor financial transactions associated with selling of stamps, gift certificates, fax and / or photo copying.
• Perform administrative tasks for supervisor, residents and guests as requested.
• Receive and ensure distribution of mail and other deliveries to the appropriate residents or department. When desk coverage is available, deliver packages and perishables to resident homes.
• Be knowledgeable of local current attractions or events and offer recommendations and personal services that may include, but not limited to, restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning, etc.

for residents and visiting guests. Information provided may include maps, literature, and other materials.

Remind residents of scheduled reservations and other events.

Assist residents with sign- up sheets and filling out community forms such as regular community bus routes, special transportation requests as provided at each community and room set ups for gatherings.

Responsible for accepting reservations for use of rooms and for guest rooms per community procedure.

• Responsible for preparing, and / or receiving resident maintenance requests and inputting into the work order system.
• Responsible for keeping work area clean, orderly, and safe at all times.
• Open and close the concierge desk and properly secure all files, keys, and equipment.
• Receive inquiries and release information in accordance with established policies and procedures.
• Ensure guests / visitors abide by existing rules and refuse admission to persons, as directed. Call safety and security officer when assistance is needed.
• In absence of safety and security team, direct vendors and emergency vehicle drivers as needed.
• Practice exemplary public relations and customer service with all contacts, to enhance the positive image of Edgemere.
• Maintain awareness of the community residents and interactions and report any abnormal behaviors or concerns immediately to a supervisor or transitions team.
• Comply with applicable federal, state, and local laws, rules, and regulations; maintain knowledge of and follows all company policies and procedures.

Comply with HIPAA regulations surrounding handling and communication of medical and financial information.

Maintain regular and punctual attendance at work and meetings.

Requirements :

• High school diploma or equivalent required.
• Hospitality or customer service experience preferred.
• Must have the ability to follow written and oral instructions.
• No experience required. A willingness to learn is needed.

EEOC Statement :

Bay 9 Holdings LLC dba Edgemere is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, sex, religion, national origin, age, disability, or any other legally protected status.

All qualified persons will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.

About the Role

As a Concierge you will impact the lives of our members and residents by building a positive hospitality culture.

What You’ll Do

As a member of our team you will have an impact on our clients through accomplishment of the following responsibilities :

• Coordinate hospitality service activities including general member communications, guest reception, event planning, and problem solving any resident and guest needs or concerns.
• Establish and maintain organized communications and reference systems at each concierge desk including rolodex, emergency vendor information, resident census, and all other systems necessary for effective community communications.
• Serve as liaison with new member or resident upon move-in.
• Act as liaison between member and / or resident with community by providing direction in resolving concerns, channeling concerns to the appropriate administrative person, and conducting follow up as needed to ensure resolution.
• Participate in various member and resident events and social groups to build and maintain relationships with community population.
• Coordinate and lead the member and resident welcoming to provide social support to the new member and resident.
• Introduce new member and resident to community life through personal tours and building orientation, staff introductions, navigating the dining room, functions of the business office, and orientation to general amenities and services including concierge services.
• Conduct follow-up contacts with new member and residents to ensure positive adjustment.
• Assist lead concierge and other leaders in training other department associates in positive hospitality services. Lead associates in building positive hospitality service culture.
• Ensure hospitality stations are open and manned appropriately to meet member, resident, and guest needs at all times, coordinating re-stocking activities and / or volunteers as appropriate.
• Listen pleasantly and attentively to member, resident and family needs, requests and concerns, responding appropriately.

What You’ll Bring to the Team

To be successful in this role and a great addition to our team we need you to come with the following :

• Organizational skills.
• Positive personality with a can-do attitude.
• Passionate about serving others.
• A professional commitment to Christian principles so as to perform tasks and responsibilities in alignment with Buckner’s mission, vision, and values.

The same way we treat our employees is how we treat all applicants with respect. Buckner is an equal opportunity employer (EEO is the law).

You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.

The same way we treat our employees is how we treat all applicants with respect. Buckner is an equal opportunity employer (EEO is the law).

You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.

Are you looking for a position and company where you can grow long-term and be part of an elite team? Work for one of the most respected companies in the luxury home amenities industry.

With hands on leadership, incredible employee appreciation, and continued opportunity for personal and professional growth see how you can upgrade your career now !

About Us :

Starpower Home Entertainment Systems, Inc. is a nationally recognized specialty retailer and industry leader of luxury audio / video, appliances, and innovative lifestyle solutions founded in 1995.

Combined with the generations of expertise found with Ed Kellum & Son, as well as our other family companies including Star Floors, Inc.

and Star Interior Resources, LLC, we continually bring the latest technology and products to our award-winning showrooms, along with an unmatched customer experience provided by our highly skilled sales, design, and installation teams.

What YOU Do :

The VIP Concierge will be the main contact for our VIP clientele and community partners. You will manage the relationships with VIP clientele by improving satisfaction and inspiring customer loyalty.

You manage clientele communication, conduct customer performance reviews, and assist with planning and executing showroom events.

You build and foster relationships with members of the community, including coordinating community relations programs and donations.

You will work closely with the President / CEO and organize special projects as assigned.

Why Choose Starpower :

• Compensation : $38-45k (or based on experience)
• Work in our state-of-the-art, award-winning showroom in Southlake, TX with travel to other local showrooms
• Great office environment and work / life balance
• Employee Recognition Opportunities
• Collaborate with the best team members in the industry
• Achieve ongoing career goals through executive caliber training and growth opportunities
• Access to robust benefits including Medical, Dental, Vision, Financial Wellness resources and EAP (Employer Assistance Program), 401k w / Match, Paid Time Off, Expense Reimbursement, Employee Purchase Program, and more...

Your Background Profile :

• Experience : Professional customer service : 1-2 years (Minimum)
• Experience with delivering superior professional service to business owners, executives, VIP clients, community partners, and internal departments.
• Experience planning and coordinating a variety of clients, events, and special projects within established time frames.
• Excellent customer service skills.
• Detailed oriented with strong written and verbal communications skills.
• Knowledge : Demonstrated ability to deliver an excellent customer experience, develop customer loyalty, and build long-term business relationships.
• Time management : Utilize time wisely and multitask. Organize and manage multiple priorities / projects with impending deadlines.
• Project Management : Ability to work as part of a team and / or independently with minimal supervision.
• Adaptable : Ability to take initiative and effectively adapt to frequent changes. 24 / 7 access and availability to work evenings and weekends as needed.

Flexibility to work in-office with some hybrid opportunities.

• Computer Skills : Proficiency in Microsoft Word, Excel, and Outlook.
• Education : Associates degree preferred.

Find your passion, join the BEST!

www.star-power.com

An Equal Opportunity Employer M / F / D / V

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management.

All inquiries should be made directly with the organization that posted this employment opportunity.