Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company.

The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member / guest engagement.

Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties and Responsibilities

Operates as first point of contact for members and guests entering resort

Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences

Receives and facilitates incoming phone calls from members and guests

Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies

Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments

Serves as point of contact for new member acquisition and member retention interactions

Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Position Requirements

High School graduate or equivalent

Minimum of 1 year of customer service experience

Passion to serve others

Effective communication skills

Preferred Requirements

Bachelor’s Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

JOB DESCRIPTION

JOB SUMMARY

The Concierge Receptionist will meet, greet, direct visitors to the appropriate location.

Also, supports individuals, large teams or department directors. Collects, reviews and analyzes data and prepares reports, charts, budgets, and other presentation materials.

Responds to or routes routine inquiries from external or internal sources with own correspondence or other messaging. Schedules and coordinates meetings, travel, and other group activities.

May be responsible for creating reports and distributing on a regular schedule.

ESSENTIAL FUNCTIONS OF THE ROLE

Schedules, organizes, and operates conferences, seminars, and events, including recommending vendors for services, overseeing the production and distribution of materials, coordinating logistics, and serving as liaison with internal and external vendors.

Takes meeting minutes and disseminates to appropriate parties.

Answers and screens phone calls for the office or department; routes calls as appropriate within established customer service guidelines;

accurately records messages and delivers to the appropriate party in a timely manner. Determines and takes appropriate action as required.

Greets visitors, guests and / or employees promptly and courteously; ascertains their needs and provides assistance in accordance with established policies and procedures or, if unable or unqualified to assist, promptly refers to the appropriate party or department.

Plans and schedules calendar(s) based on consultation, resolve calendaring conflicts, and arranges travel in compliance with Organization policies.

Monitors supply levels and orders accordingly; receives, stores and distributes supplies. Performs service and maintenance activities related to minor equipment (i.

e., changing ribbons, toners, calling repairmen, etc.).

Creates and diligently maintains a variety of confidential files in accordance with established policies and procedures.

KEY SUCCESS FACTORS

Knowledge of office procedures.

Able to provide consistently excellent customer service with empathy, patience and confidence.

Able to maintain the confidentiality of sensitive and confidential information obtained through the course of completing assignments.

Interpersonal skills to interact with a wide-range of constituencies.

Skilled in document management, including sorting and filing techniques, and records retention to maintain accurate records.

Able to communicate thoughts clearly; both verbally and in writing.

Must be able to read, write and follow instructions and flow chart protocols.

Able to maintain a calm and helpful attitude, even under times of stress, and take appropriate and reasonable steps to resolve issues.

Able to work carefully, with a high attention to detail.

Advanced computer skills, including but not limited to : typing, information security, electronic medical documentation, hand held scanning and email.

Proficient with MS Office suite including Word, Excel, PowerPoint.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note : Benefits may vary based upon position type and / or level

QUALIFICATIONS

• EDUCATION - H.S. Diploma / GED Equivalent
• EXPERIENCE - 2 Years of Experience

Job Summary :

We are looking for a skilled and experienced Concierge to join our team at Bay 9 Holdings LLC dba Edgemere located in Dallas, Texas.

The Concierge greets those entering the community, validates and communicates the nature of their visit, and completes a variety of administrative assignments.

The Concierge ensures the highest level of resident satisfaction by providing services and information the residents request within the guidelines of the community.

This position proactively anticipates the needs of the residents so a solution can be offered before requested, personalizing the delivery of the service to meet the specific needs of each resident.

Compensation & Benefits :

This is a full-time, hourly position with a salary of $15.00+ per hour.

In addition, Bay 9 Holdings LLC dba Edgemere offers competitive medical, dental, vision, and life insurance benefits, generous PTO and holiday vacation time, 401K and stock options.

Responsibilities :

Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency.

Ensure visitors sign in; validate nature of their visit and notify resident or team member of the visitor. Provide for high levels of resident engagement.

• Answer phones and other communication devices promptly and transfer messages to the appropriate party. Handle inquiries and release information in accordance with established policies and procedures.
• Clearly communicate emergency information including fire, severe weather, missing person) to residents, guests and team members using community procedure.
• Using Point-of Sale system, perform minor financial transactions associated with selling of stamps, gift certificates, fax and / or photo copying.
• Perform administrative tasks for supervisor, residents and guests as requested.
• Receive and ensure distribution of mail and other deliveries to the appropriate residents or department. When desk coverage is available, deliver packages and perishables to resident homes.
• Be knowledgeable of local current attractions or events and offer recommendations and personal services that may include, but not limited to, restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning, etc.

for residents and visiting guests. Information provided may include maps, literature, and other materials.

Remind residents of scheduled reservations and other events.

Assist residents with sign- up sheets and filling out community forms such as regular community bus routes, special transportation requests as provided at each community and room set ups for gatherings.

Responsible for accepting reservations for use of rooms and for guest rooms per community procedure.

• Responsible for preparing, and / or receiving resident maintenance requests and inputting into the work order system.
• Responsible for keeping work area clean, orderly, and safe at all times.
• Open and close the concierge desk and properly secure all files, keys, and equipment.
• Receive inquiries and release information in accordance with established policies and procedures.
• Ensure guests / visitors abide by existing rules and refuse admission to persons, as directed. Call safety and security officer when assistance is needed.
• In absence of safety and security team, direct vendors and emergency vehicle drivers as needed.
• Practice exemplary public relations and customer service with all contacts, to enhance the positive image of Edgemere.
• Maintain awareness of the community residents and interactions and report any abnormal behaviors or concerns immediately to a supervisor or transitions team.
• Comply with applicable federal, state, and local laws, rules, and regulations; maintain knowledge of and follows all company policies and procedures.

Comply with HIPAA regulations surrounding handling and communication of medical and financial information.

Maintain regular and punctual attendance at work and meetings.

Requirements :

• High school diploma or equivalent required.
• Hospitality or customer service experience preferred.
• Must have the ability to follow written and oral instructions.
• No experience required. A willingness to learn is needed.

EEOC Statement :

Bay 9 Holdings LLC dba Edgemere is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, sex, religion, national origin, age, disability, or any other legally protected status.

All qualified persons will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.

About the Role

As a Concierge you will impact the lives of our members and residents by building a positive hospitality culture.

What You’ll Do

As a member of our team you will have an impact on our clients through accomplishment of the following responsibilities :

• Coordinate hospitality service activities including general member communications, guest reception, event planning, and problem solving any resident and guest needs or concerns.
• Establish and maintain organized communications and reference systems at each concierge desk including rolodex, emergency vendor information, resident census, and all other systems necessary for effective community communications.
• Serve as liaison with new member or resident upon move-in.
• Act as liaison between member and / or resident with community by providing direction in resolving concerns, channeling concerns to the appropriate administrative person, and conducting follow up as needed to ensure resolution.
• Participate in various member and resident events and social groups to build and maintain relationships with community population.
• Coordinate and lead the member and resident welcoming to provide social support to the new member and resident.
• Introduce new member and resident to community life through personal tours and building orientation, staff introductions, navigating the dining room, functions of the business office, and orientation to general amenities and services including concierge services.
• Conduct follow-up contacts with new member and residents to ensure positive adjustment.
• Assist lead concierge and other leaders in training other department associates in positive hospitality services. Lead associates in building positive hospitality service culture.
• Ensure hospitality stations are open and manned appropriately to meet member, resident, and guest needs at all times, coordinating re-stocking activities and / or volunteers as appropriate.
• Listen pleasantly and attentively to member, resident and family needs, requests and concerns, responding appropriately.

What You’ll Bring to the Team

To be successful in this role and a great addition to our team we need you to come with the following :

• Organizational skills.
• Positive personality with a can-do attitude.
• Passionate about serving others.
• A professional commitment to Christian principles so as to perform tasks and responsibilities in alignment with Buckner’s mission, vision, and values.

The same way we treat our employees is how we treat all applicants with respect. Buckner is an equal opportunity employer (EEO is the law).

You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.

The same way we treat our employees is how we treat all applicants with respect. Buckner is an equal opportunity employer (EEO is the law).

You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.

Are you looking for a position and company where you can grow long-term and be part of an elite team? Work for one of the most respected companies in the luxury home amenities industry.

With hands on leadership, incredible employee appreciation, and continued opportunity for personal and professional growth see how you can upgrade your career now !

About Us :

Starpower Home Entertainment Systems, Inc. is a nationally recognized specialty retailer and industry leader of luxury audio / video, appliances, and innovative lifestyle solutions founded in 1995.

Combined with the generations of expertise found with Ed Kellum & Son, as well as our other family companies including Star Floors, Inc.

and Star Interior Resources, LLC, we continually bring the latest technology and products to our award-winning showrooms, along with an unmatched customer experience provided by our highly skilled sales, design, and installation teams.

What YOU Do :

The VIP Concierge will be the main contact for our VIP clientele and community partners. You will manage the relationships with VIP clientele by improving satisfaction and inspiring customer loyalty.

You manage clientele communication, conduct customer performance reviews, and assist with planning and executing showroom events.

You build and foster relationships with members of the community, including coordinating community relations programs and donations.

You will work closely with the President / CEO and organize special projects as assigned.

Why Choose Starpower :

• Compensation : $38-45k (or based on experience)
• Work in our state-of-the-art, award-winning showroom in Southlake, TX with travel to other local showrooms
• Great office environment and work / life balance
• Employee Recognition Opportunities
• Collaborate with the best team members in the industry
• Achieve ongoing career goals through executive caliber training and growth opportunities
• Access to robust benefits including Medical, Dental, Vision, Financial Wellness resources and EAP (Employer Assistance Program), 401k w / Match, Paid Time Off, Expense Reimbursement, Employee Purchase Program, and more...

Your Background Profile :

• Experience : Professional customer service : 1-2 years (Minimum)
• Experience with delivering superior professional service to business owners, executives, VIP clients, community partners, and internal departments.
• Experience planning and coordinating a variety of clients, events, and special projects within established time frames.
• Excellent customer service skills.
• Detailed oriented with strong written and verbal communications skills.
• Knowledge : Demonstrated ability to deliver an excellent customer experience, develop customer loyalty, and build long-term business relationships.
• Time management : Utilize time wisely and multitask. Organize and manage multiple priorities / projects with impending deadlines.
• Project Management : Ability to work as part of a team and / or independently with minimal supervision.
• Adaptable : Ability to take initiative and effectively adapt to frequent changes. 24 / 7 access and availability to work evenings and weekends as needed.

Flexibility to work in-office with some hybrid opportunities.

• Computer Skills : Proficiency in Microsoft Word, Excel, and Outlook.
• Education : Associates degree preferred.

Find your passion, join the BEST!

www.star-power.com

An Equal Opportunity Employer M / F / D / V

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management.

All inquiries should be made directly with the organization that posted this employment opportunity.