Description

Description :

The VISION of PlayLV Gaming is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist.

The renaissance has begun, The Plaza Way!

Our guiding principles are :

• Always do the right thing
• Be respectful and considerate everyone matters
• Deliver more than others think possible
• Show passion for what we do and enthusiasm for who we are

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possesses the attitude and aptitude to work within a high-performance culture.

Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY : The primary purpose of the Cocktail Server is to provide friendly, attentive, and timely service to create an exceptional experience for all of our guests.

Each Cocktail Server’s primary objective is to show our guests’ quality service delivered with a smile each and every interaction so that they will want to become a repeat customer.

Top 5 Specific Job Functions :

• Greets guests in a friendly, timely manner and requests primary beverage order
• Initiates conversation with guests, inquiring about their satisfaction with their experience at our hotel
• Prepare garnishes for drinks
• Expedites drink orders for each guest quickly and accurately
• Maintains a guest focus while performing all duties

Other Specific Job Functions :

• Assumes 100% responsibility for quality guest’s experience
• Knowledgeable with all types of liquors and beers and their respective recipes, non-alcoholic beverages, and garnishes
• Takes beverage orders from guests
• Communicate orders into system through Bartender ensuring transmission is verified
• Ability to provide complimentary cocktails to gaming customers based on company gaming standards.
• Transports glasses back to bar for washing and disposes of trash in designated receptacles.
• Adheres to all responsible alcohol serving requirements as dictated by the state; request identification from guest ordering alcohol when legal age is questionable
• Complete opening side duties fold / stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas;

rectify any deficiencies

• Anticipates guest needs, when possible
• Communicates with servers and managers regarding guest requests.
• Performs all other job related duties as assigned.
• Other related duties as necessary

RESPONSIBLE ALCOHOL MANAGEMENT

• Recognize and acknowledge when Guests are becoming intoxicated and / or are intoxicated
• Monitor potentially intoxicated and / or disruptive Guests and promptly bring to a Manager’s attention
• Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
• Responsible for accurately checking Guest identification
• Comply with all safety and health department procedures as well as Company and / or departmental policies / procedures
• Comply with all state and federal liquor laws

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

EDUCATION and / or EXPERIENCE :

Required :

• Must be 21 years of age
• High school diploma or equivalent
• One-year previous high volume cocktail experience
• Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Must possess excellent customer service and communication skills
• A highly motivated and energetic personality
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
• Must be able to work any day of the week and scheduled shift
• Must be able to get along with co-workers and work as a team
• Must possess basic math skills
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina and proper mental attitude.
• Ability to handle cash and accurately make change.

Preferred :

Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS :

• Alcohol Awareness Card
• Health Card
• Union Referral

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

JOB REQUIREMENTS :

To include but not limited to

1. Greets and welcomes all guests in a pleasant and professional manner

2. Provides timely cocktail service in a friendly and courteous manner

3. Constantly looks for service opportunities

4. Responds to and resolves guest complaints

5. Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser

6. Provides fast (20 minute or less round time), friendly, professional beverage service to guests; carries full trays on every round

7. Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests

8. Maintains clean and stocked workstation

9. Monitors guest consumption of alcohol and intervenes as needed according to guidelines

10. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos

11. Works well with others, especially servers, bartenders, barbacks and management

12. Provides personalized service and uses guest name

13. Resolves service problems according to guidelines

14. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

15. Consistently following Food & Beverage sequence of service utilizing all proper procedures standardized by venue managers and chefs.

16. Greeting guests in a positive, friendly manner and making them feel welcome.

17. Guiding guests through all phases of their experience at the venue.

18. Command full menu knowledge at all times and preparation methods.

19. Deliver food to guest table according to steps of service

20. Exhibiting proper knowledge, selling techniques and service delivery of all menu items

21. Maintaining table cleanliness utilizing a silent service approach.

22. Assist in running foods, bussing tables and marking appropriate silverware when necessary.

23. Itemizing bills correctly and efficiently securing payment.

24. Bidding farewell to guests, using guest’s name when known, and encouraging them to return.

25. Maintaining cleanliness and stock of their assigned areas, side stations, tables and POS stations.

26. Maintaining a level of professionalism that will make guests want to return.

27. Anticipating the guests’ needs and responding appropriately with a sense of urgency.

28. Working as a team, assisting all guests’ and employees’ needs and inquiries.

29. Effectively communicating with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.

30. Following all procedures and policies set forth by the company, division, department and County health department

31. Following all health and safety regulations.

32. Conforming to the department grooming standards, uniform or attire, and jewelry policy.

33. Responsible for end of shift clean-up work as outlined by management

34. Always be positive, show enthusiasm, be humble, be thankful, and be respectful to all team members.

35. Other duties as assigned

QUALIFICATIONS : (Include equipment knowledge / use)

• 2-year experience as a server / cocktail in a similar, high-volume restaurant environment
• Ability to work as part of a team in a high stress & a high-volume environment.
• Demonstrate experience and ability to work in a dynamic environment that includes frequent change
• Good communication skills; multilingual is a plus.
• Ability to read and write in English proficiently.
• Physically able to lift and carry at least 50lbs on a tray or arm service where it applies.
• Physically able to walk or stand without assistance on various surfaces for an extended period of time.
• Professionally groomed in a manner consistent with department grooming standards.
• Basic math skills and the ability to use a calculator.
• Basic computer skills and experience with POS systems.
• Knowledge of different types of tendering guest checks.
• Positive attitude, self motivated, energetic and is a willing learner.
• Extensive knowledge about food and wine and ability to confidently speak on and properly serve such items.
• Ability to up sell.
• Ability to follow directions makes quick decisions, and keep organized while under pressure.
• Knowledgeable about health and safety regulations.
• Must have oral and written English language skills.
• Must be 21 years of age to serve food and beverages in the State of Nevada.
• Must possess an alcohol awareness card and a Food Handler Safety Training Card

Position Summary : Actively takes orders, conducts full and complete beverage / food service, and monitors guests’ lounge / bar experience.

Interacts with the lounge / bar guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Duties and Responsibilities : including but not limited to

• Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
• Anticipate and accommodate all needs of the guests.
• Provides professional and exceptional service.
• Presents menus, answers question and makes suggestions for all beverage and food items.
• Informs guests of all food and beverage specials, with prices.
• Required to solicit any allergy or dietary restrictions from each guest.
• Accurately enters all orders into the POS system.
• Ensures the delivery of all food and beverage to the guests.
• Maintain general cleanliness of assigned stations and entire venue.
• Follow supervisor’s instructions, communicate with and support co-workers, be a team player.
• Possesses in-depth knowledge of all food and beverage menus, and the company.
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
• Follows all company procedures when providing bottle service.
• Follows proper cash / payment card procedures.
• Complies with Department of Health and company sanitation standards.
• Accurately completes all end-of-shift financial procedures.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
• Properly sets-up cocktail lounge / bar and side stations, performs side-work and other opening / closing procedures as directed by management, including :

o Ensures all lounge furniture is clean and free of debris

o Sets tables with proper settings

o Stocks side-stations with prescribed supplies

o Performs opening & closing side-work as prescribed

• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments
• Works as part of a team and provides help and support to all team members.

Training Requirements :

Tao Group Hospitality in-venue cocktail server training, Alcohol Awareness Certification, Food Handling Certificate.

Minimum Education and Qualifications :

• Previous hospitality experience.
• Previous cocktail and / or floor server experience.
• Experience in a high-volume restaurant / nightclub / lounge.

Physical Demands and Work Environment :

• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

JOB SUMMARY :

The primary responsibility of the Beverage Server / Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.

ESSENTIAL JOB FUNCTIONS :

• Greets and welcomes all guests in a pleasant and professional manner.
• Provides timely cocktail service in a friendly and courteous manner.
• Keeps assigned areas clean and empty of glasses and bottles.
• Constantly looks for service opportunities.
• Responds to and resolves guest complaints.
• Answers guest questions and is knowledgeable about property events and attractions.
• Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser.
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
• Maintains clean and stocked workstation
• Handles money according to procedure
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Works closely with Total Rewards Center to promote new card sign up programs.
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
• Provides personalized service and uses guest name
• Resolves service problems according to guidelines
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

QUALIFICATIONS :

• Must be a minimum of 21 years of age or older.
• One-year previous high volume cocktail experience.
• Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required.
• Must possess excellent customer service and communication skills.
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
• Must be able to work any day of the week and scheduled shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Work requires knowledge of tray service and cocktail ingredients.
• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS :

• Requires standing and walking continuously with a tray up to 20lbs throughout the shift.
• Must be able to lift and carry 20lbs.
• Must be able to work in extreme heat during the summer months.
• Must be able to stand for entire shift.
• Must be able to access service area when picking up beverage orders.
• Must be able to converse over the telephone in an environment with loud background noise.
• Must be able to stoop, bend and reach.
• Must have the manual dexterity required to write drink orders prepare drinks and garnishes and beverage orders.
• Must be able to listen and respond to visual and aural cues.
• Must be able to simultaneously handle the demands of many customers.

Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.

g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.

Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

X perience R estaurant G roup is driven by team members who have a relentless passion for hospitality. Our expectations are high, and we never settle for anything less than delicious.

Is that you? If so, join our family!! Certified Top Workplaces- 4 years running!

Wait there’s more, XRG offers ...

• Flexible hours
• Competitive pay
• Career growth opportunities. We love to promote from within! # X perience R eal G rowth
• Core Values that set us apart- Our Culture is unmatched!! #XRGFam
• Team member dining discounts
• Paid sick leave (*Eligible in CA, CO, AZ, MA, MD, WA, NY, NV, IL only)
• Employee Referral Program
• Exclusive Credit Union Benefits- Checking / Savings, Loans, Financial Education
• Partner Perks- Discounted theme parks, travel, apparel, sports tickets, and so much more!
• Medical benefits for full-time team members

Pay Rate : $11.25 / Hour, Plus Tips opportunity!

PURPOSE

The Cocktail Server is responsible for welcoming guests, accurately taking all food and beverage orders, and making sure they are delivered in a timely manner to the guests satisfaction.

DUTIES & RESPONSIBILITIES

• Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
• Recognize and cultivate regular guests and repeat business
• Take and enter orders into POS system promptly and accurately
• Ensure all the food and drinks are served immediately and according to specifications
• Ensure that all the necessary stock is being replenished during the shift
• Move furniture as directed by management, including but not limited to : tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment
• Respond to guest concerns / complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
• Comply with all safety and health department procedures and all state and federal liquor laws
• Maintain company safety and sanitation standards
• Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, venue comps and all other tender types
• Collect required signatures from guest and promptly close guest checks
• Ensure accurate accounting of all monies and independent banking procedures
• Sign all cash out slips legibly
• Ensure complete and proper check out procedures
• Clean all spills immediately and place all trash in proper receptacles
• Inform management of any complaint, comments or incident
• Ensure nightly / weekly and opening / running / closing duties are completed
• Record and report any equipment failure and / or safety hazards to management immediately
• Assists and / or completes additional tasks as assigned

QUALIFICATIONS & SKILLS

• High School Diploma preferred
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21+ years of age
• Possession of or the ability to possess all state required work cards
• Minimum of two (2) years related experience
• Experience with POS systems
• Familiarity with beer and spirits
• Proper lifting techniques
• Guest relations
• Sanitation and safety
• Safe alcohol service
• Full service restaurant operations
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Work indoors and / or outdoors, exposed to hot and / or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Fast paced, high volume, full service restaurant
• Work varied shifts to include days, nights, weekends and holidays

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to walk long periods of time
• Ability to stand for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to repeat the same movements for long periods of time
• Ability to understand the speech of another person
• Ability to speak clearly so listeners can understand
• Ability to push and lift up to 50 lbs
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

DISCLAIMER

This job description is a summary of duties, which you as a Cocktail Server are expected to perform in your normal course of work.

It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent;

it can be modified at any time with or without notice.