CASINO HOST
Summary : Effectively market, attract, establish and maintain a professional relationship with casino guests, providing specialized attention to casino customers.
Enhance the growth and profitability of gaming revenues through the development of the targeted casino players. Manage expense associated with customer acquisition and maintenance.
Assist players with questions, concerns, and comping issues pertaining to their player account and reinvestment. Work in conjunction with other casino hosts and host manager to develop and maintain customer loyalty regardless of host assignment.
Essential Functions :
- Market and recruit new guests and other customers to property
- Establish professional relationships with guests and support the ace PLAY program
- Communicate the benefits of ace PLAY in a knowledgeable and exciting manner
- Provide opportunities for players to move to higher tier-levels in the casino loyalty program
- Performs telemarketing assignments by mail, phone calls and emails then provide accurate accounting and reporting of the results to these efforts
- Ensures promotions are effectively communicated to targeted guests
- Evaluates customer’s casino activities to determine complimentary items
- Assists in creating special events and attends functions as appropriate
- Assist the players club with enrolling new members and casino guest related issues
- Ensure that monthly goals are being met regarding player reinvestment and guest contact as defined by management
- Assist Casino Hosts / ace PLAY Center with floor promotions and various other tasks
- Accountable for meeting goals for monthly budget, guest contacts and financial accountability as defined by management
- Track activity and regularly communicate with management on player status, development and acquisition
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
- Ability to work independently and within a team environment to develop casino customers as loyal players
- Resolves issues effectively and professionally
- Performs other duties as assigned
Requirements :
Qualifications / Requirements :
- 1-3 years of experience in same or similar role
- Previous experience providing outstanding guest service
- Previous experience independently solving problems and making decisions impacting business
- Working knowledge of general computer programs, including the MSWord and Excel
- Previous computer experience with CMS and LMS preferred
- Ability to effectively communicate in English, both written and verbal
- Must be at least 21 years of age
- High school diploma or equivalent required
- Bachelor’s degree or other secondary education certification in related field preferred
Required Work Cards
- Alcohol Awareness
- Gaming
Physical Requirements
- Work indoors and move throughout the property over 75% of the time
- Lift, bend / kneel &
- work outdoors less than 25% of the time
- Hearing, vision, speech and literacy (critical)
- Ability to work in a smoky and noisy environment
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Duties to be performed with or without reasonable accommodations.
Related Jobs
CASINO HOST
Summary : Effectively market, attract, establish and maintain a professional relationship with casino guests, providing specialized attention to casino customers.
Enhance the growth and profitability of gaming revenues through the development of the targeted casino players. Manage expense associated with customer acquisition and maintenance.
Assist players with questions, concerns, and comping issues pertaining to their player account and reinvestment. Work in conjunction with other casino hosts and host manager to develop and maintain customer loyalty regardless of host assignment.
Essential Functions :
- Market and recruit new guests and other customers to property
- Establish professional relationships with guests and support the ace PLAY program
- Communicate the benefits of ace PLAY in a knowledgeable and exciting manner
- Provide opportunities for players to move to higher tier-levels in the casino loyalty program
- Performs telemarketing assignments by mail, phone calls and emails then provide accurate accounting and reporting of the results to these efforts
- Ensures promotions are effectively communicated to targeted guests
- Evaluates customer’s casino activities to determine complimentary items
- Assists in creating special events and attends functions as appropriate
- Assist the players club with enrolling new members and casino guest related issues
- Ensure that monthly goals are being met regarding player reinvestment and guest contact as defined by management
- Assist Casino Hosts / ace PLAY Center with floor promotions and various other tasks
- Accountable for meeting goals for monthly budget, guest contacts and financial accountability as defined by management
- Track activity and regularly communicate with management on player status, development and acquisition
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
- Ability to work independently and within a team environment to develop casino customers as loyal players
- Resolves issues effectively and professionally
- Performs other duties as assigned
Requirements :
Qualifications / Requirements :
- 1-3 years of experience in same or similar role
- Previous experience providing outstanding guest service
- Previous experience independently solving problems and making decisions impacting business
- Working knowledge of general computer programs, including the MSWord and Excel
- Previous computer experience with CMS and LMS preferred
- Ability to effectively communicate in English, both written and verbal
- Must be at least 21 years of age
- High school diploma or equivalent required
- Bachelor’s degree or other secondary education certification in related field preferred
Required Work Cards
- Alcohol Awareness
- Gaming
Physical Requirements
- Work indoors and move throughout the property over 75% of the time
- Lift, bend / kneel &
- work outdoors less than 25% of the time
- Hearing, vision, speech and literacy (critical)
- Ability to work in a smoky and noisy environment
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Duties to be performed with or without reasonable accommodations.
Clerk - Casino Accounting
Job Description
Casino Accounting is responsible for reviewing and auditing the daily revenues of the Casino at both Wynn Resorts properties.
Reports to the Casino Accounting Supervisor.
Job Responsibilities :
- Reviewing daily reports.
- Auditing the revenues of the Casino.
- Keys data and prepares batches for processing which involves sorting, alphabetizing, and running tapes to verify counts and totals.
- Reconciles revenue and expense reports to source documents; distributes and files financial documents and reports.
- Answers telephones, opens and logs mail, and assists in other clerical functions.
Qualifications
- A high school diploma or equivalent.
- A minimum of six months Casino Accounting experience.
- Proficiency with MS Office.
- Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
- Applicants must be 21 years of age or older.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
CASINO PORTER - EVS
Overview
It is the primary responsibility of the EVS Casino Porter to maintain the cleanliness of the property, both indoors and outdoors including working in high traffic areas, caring for the floors, carpets, walls, ceilings, facades, and cleaning in areas that include but are not limited to, walkways, casino, restrooms, restaurants, retail stores, office areas, and entrances to property.
This position is detail oriented with excellent communication skills. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. Other duties as assigned.
Specific Job Functions :
- Responsible for practicing, supporting, and always promoting the Company and Departmental Service Standards.
- Cleans and Details any and all areas from the floor to as high as you can reach.
- Cleaning will require prolonged standing, bending, stooping, reaching.
- Will be required to lift up to 50 lbs. and be able to push or pull up to 150 lbs.
- Assists in maintaining adequate supplies in supply closets by replenishing supplies as necessary.
- Cleans and Polishes marble, brass, tile, vinyl flooring using varying techniques, chemicals and equipment.
- Cleans and Dusts Slot Machines.
- Properly uses and disposes of chemicals when conducting area cleaning.
- Maintains equipment and supplies in an orderly manner in accordance with instructions.
- Cleans and details restrooms including sweeping and mopping floors, cleaning urinals and toilets, wiping down walls and mirrors carpets with proper chemicals, and vacuuming.
- Vacuums carpets, carpet mats, dusts shelves and cabinets, wipes down walls, baseboards, and cleans windows and mirrors as necessary.
- Provides detail cleaning of the public areas, brass, carpet corners, slot chair bases, table game bases, gum removal and other detail work as assigned.
- Maintains equipment and supplies in an orderly manner as instructed by Supervisor.
- Removes trash from assigned areas.
- Reports maintenance needs to the Supervisor.
- Reports emergency repairs or situations to Supervisor and / or Security immediately.
- Reports any suspicious activity.
- Provides directions, answers questions and offers quality guest service to both our internal and external guests.
- Other duties as assigned.
Responsibilities / Qualifications
- At least six months experience in a related cleaning field required
- Previous experience with a large hotel preferred
- At least six months guest contact experience
- Knowledge of general cleaning supplies
- Communicate effectively in English both verbally and written forms
Steward/Kitchen/Janitor/Casino
Swing Shift Kitchen Steward
Starts at $12.00 / hr
Shifts Available
Sunday through Saturday available
4 : 00 PM - 12 : 00 AM
5 : 00 PM - 1 : 00 AM
The Burks Companies, Inc. (TBC) is looking to hire a full-time Steward . Are you an energetic, get-it-done person who is looking for full-time work ?
Do you want to work with a team that treats each other with dignity & respect and coaches each other? Do you want to work at a place where you have the tools supplies and chemicals that you need to do your job?
This Steward position which is a commercial cleaning job starts at $12.00 / hour , depending on experience . We have a very comprehensive industry training program.
We also offer medical, dental, vision, life insurance, direct deposit as well as holiday and vacation pay . We also have a very diverse group of employees and promote from within ! If this sounds like the right commercial cleaning opportunity for you, apply today!
SCHEDULE AVAILABLE :
Sunday through Saturday available
4 : 00PM - 12 : AM
5 : 00PM - 1 : 00AM
A DAY IN THE LIFE OF A FULL-TIME OR PART-TIME CLEANING / JANITORIAL / STEWARD
As a Kitchen Steward you are the frontline and are a key component to both TBC and the client. You will be responsible for numerous tasks supporting the cleanliness and efficiency of a professional kitchen, including washing dishes, cleaning prep stations, managing inventory, cleaning floors, and keeping the kitchen area clean.
A Health card is preferred for this position.
QUALIFICATIONS FOR A FULL-TIME OR PART-TIME PORTER
- 21 years old or older
- Ability to occasionally lift up to 50 Lbs and perform general janitorial tasks including bending, kneeling, reaching, and being on your feet for an entire shift
- Customer service skills
Previous commercial cleaning or hospitality experience would be a plus! Are you fast, efficient, self-motivated, and eager to do a good job?
Do you have a positive, can-do attitude? Are you the kind of person who prefers to be on your feet moving around? Are you honest and respectful of people's privacy and property?
If so, then you might just be perfect for this Cleaning / Janitorial / EVS Attendant position!
READY TO JOIN OUR AWESOME COMMERCIAL CLEANING TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this Porter position, please fill out our initial 3-minute, mobile-friendly application .
We look forward to meeting you!
Location for this position and interviewing to be conducted at :
M Resort Spa & Casino 12300 Las Vegas Blvd. S.
Hiring now; apply online
Job Posted by ApplicantPro
Product Owner (Casino Compliance) - REMOTE
Description
Everi is searching for a Product Owner / Business Analyst for Everi's Anti-Money Laundering FinTech Product Management team! We are looking for an individual with user-story documentation and, hopefully, Agile methodology experience, preferably in Gaming and / or Compliance.
Everi was awarded "Top Workplace" for 2022 in the entire USA and in 2021 by Las Vegas Review-Journal & Austin American-Statesman - you'll see why!
What Will You Be Doing?
We're searching for someone who likes to write and is good at asking Why. You may have Casino industry experience and were an English major.
You might have AML experience and have, or have been working on your Pragmatic certification. Maybe you've been a QA Tester for the casino / gaming industry and are interested in breaking into Product Management.
This team is currently heavily in the development and planning stage and is creating user stories 70% of the time.
- Identify business and technical requirements for Everi's Anti-Money Laundering products and systems; review analyzes and evaluates business systems and user needs within the scope of expertise.
- Responsible for tracking and coordinating the priorities, activities, issues, and progress of assigned projects; provides management with progress updates as required.
- Will write detailed descriptions of user needs, program functions, and user interface specifications.
- Will capture business requirements and develop use case-based specifications.
- Will create test cases and perform user acceptance testing (UAT); ensure validation of business requirements and documented results.
Skills, Knowledge, & Expertise Needed for the Job :
Qualifications :
- Experience writing user stories. (A User Story is a tool in which requirements are captured in an easy-to-understand plain language, and is written from the perspective of an end user.)
- An understanding of an Agile development environment is a BIG plus.
- Understanding of Software Development Lifecycle (SDLC).
- Experience designing entity-relationship diagrams, data flow diagrams, software user interfaces, end-user reporting, and other software / data models preferred.
Travel :
10-15% Domestic and / or International to casinos to gather requirements.
Nice to Have :
- Gaming and / or AML Compliance experience.
- Balsamiq, Viso, and Azure DevOps experience.
Why Us?
- Everi’s benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
- Discretionary Time Off (DTO) - No more banking hours to take a day off and the perfect way to prevent burnout and improve productivity.
- Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022.
Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022.
This most recent award brings Everi’s total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency.
We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions.
The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training;
licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled.
At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances.
A reasonable estimate of the current range is $83,000-$98,000 annually .
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
For All External Staffing Agencies
Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review.
Everi is not responsible for any fees related to unsolicited resumes.
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