SMASHBURGER

Cashier (Guest Service Expert)

Our first Smashburger restaurant

opened in 2007 with one single notion in mind; to serve a better burger !

Better burgers takes better service, support and teamwork. That's why we

treat our team members fairly in a diverse and safe environment. With

an average of 10 restaurants opening each year, we invest in building internal

opportunities for our teams’ learning and growth. We just build better . Better

Burgers. Better Teams. Better Experiences.

Better Benefits : Build a better experience

work & lifestyle!

share-earn up to $2 / hr. extra in tips

Paid $ to Refer your Friends*

50% of

the best burgers around (or other menu options)

Flexible

schedules in a fun, family friendly, team environment

Medical,

Dental and Vision Options

Paid

time off vacation and sick

401K

match (21 and older)

Employee

Assistance Program

Fast track

for career opportunities and management experience

Free

uniform and hat

Eligibility

based off of time in position and average hours worked

Referred

Employees Must Be in Good Standing & Referee must be employed with

Smashburger at time of payout. Bonus is paid in two distributions

Cashier Responsibilities

Reporting to the Restaurant General Manager, our Cashiers

are the Guest Service Experts (GSE) that champion better burgers! In this role

you will :

Greet guests with a smile! Responsible for

welcoming new and repeat guests every visit

Promote a fun and

positive work environment

Teamwork! Must be

able to work with others on the line and communicate effectively with cooks and

managers in a busy restaurant environment

Be knowledgeable of all menu items so you can

make meal suggestions & answer questions

Verify each guest order for accuracy, manage

to-go orders, process POS transactions and follow cash handling procedures

full understanding of Smashburger rewards program

Visit tables after food delivery to ensure

guests have everything they need (refills, condiments, etc.) and that their

experience has been perfect

Adhere to all active marketing promotions

encourage guests to complete surveys upon each visit

Foster and value

a safe work environment by following all personal and food safety and security

standards

Have pride in

keeping floors, counters, dining area and restrooms clean at all times with the

use of company approved cleaning products

Ability to

listen, communicate and work well with others in a busy restaurant environment

Values integrity

and doing the right thing, even when no one is watching

Follow company

cash policies to ensure minimal losses through theft or shortages

Upsell food items

to all guests ordering through thoughtful suggestions

Follow company

order accuracy procedures to ensure a happy guest and minimize waste

Cashier

GSE) Requirements

No experience necessary we build

better skills! Must

successfully complete Smashburger training program

• Must be 16 years
• Physical ability

to stand for extended periods of time & to move and lift boxes of food /

supplies up to 25 lbs.

Show up on time

to work variable hours / days, including nights, weekends, and holidays

Adhere to

Smashburger uniform policy

Must successfully

complete Smashburger training program

Ability to follow

all guidelines and procedures set forth by Smashburger, local, state, and

federal employment regulations

Must be able to

produce authorized U.S. work documents; Smashburger participates in E-Verify

E mployees have an equal opportunity for employment and

advancement within Smashburger.

Smashburger is dedicated to the principles of equal employment

opportunity. We prohibit unlawful

discrimination against applicants, prospective applicants, or employees on the

basis of age 40 and over, race, sex, color, religion, national origin,

disability, genetic information, sexual orientation, gender identity, military

or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment

based on any of these protected classes.

Unlawful harassment includes verbal or physical conduct which has the

purpose or effect of substantially interfering with an individual’s work

performance or creating an intimidating, hostile, or offensive work

environment. We maintain a workplace

free of racial slurs and bias. This policy applies to all employees, including

managers, supervisors, co-workers, and non-employees such as customers,

clients, vendors, consultants, etc. Any conduct in violation of these company

policies is also a violation of the law.

Employees who engage in, ratify, or perpetuate discrimination,

harassment or retaliation will be subject to disciplinary action, up to and

including immediate discharge.

JOB TITLE : Server Cashier

REPORTS TO : General Manager CLASSIFICATION : Non-Exempt

DEPARTMENT : Restaurant Operations LEVEL : Front of the House

SUMMARY OF POSITION : Non-exempt, full or part-time position. Employees in this

position provide guests with service and products as quickly, conveniently,

and efficiently as possible in a friendly manner. Each server / cashier is

responsible for ensuring proper and efficient service, ensuring that each

shift contributes to the increased profitability of the restaurant using

independent decision-making. Other duties as assigned.

ESSENTIAL DUTIES AND

excellent customer service before, during, and after taking orders. Greets

guests upon arrival, make eye contact, and thanks guests when leaving

Maintains

a clean dining room, patio, parking lot, etc., as assigned, in compliance

with Farmer Boys standards

Successfully

works the drive-thru window and works the phone for phone-in orders as

assigned

Properly

packages, checks, and delivers accurate orders to guests

Responsible

for the accuracy of all orders, (dine-in, to-go, and drive-thru), that are

delivered to the guest

Maintains

stock and cleanliness of required work areas as directed by the Manager in

Charge

Follows

the work schedule as posted, unless a change in the schedule is arranged with

the Manager in Charge

Specific

Responsibilities

Accepts

and accurately processes payments using the cash register operating system

Ensures

all sales are processed according to policy

Informs

the Manager in Charge of all sales, cash, or operating discrepancies

Follows

policy concerning the amount of cash kept in the register; counts and verifies

cash drawer per store policy

Proactively

protects critical limits and standards assigned to product critical control

points

Unwavering

protection of the safety of the product above all other job priorities

Immediately

notifies the Manager in Charge of any food safety risks

Required

to periodically attend and implement assigned food safety training classes

and education opportunities

Adheres

to food safety standards and procedures

Immediately

notifies the Manager in Charge of any guest accidents or injuries, and

follows established procedures

Protects

assets at all times but does not put self at risk

Practices

safe work habits and reports any unsafe conditions to the General Manager

Reads,

understand, and follows instruction and labeling system on all Safety Data

Sheets

KNOWLEDGE, SKILLS, AND

is a restaurant operations job

Minimum

age requirement is 16 years

Understands

the importance of quality guest service

Ability

to read and comprehend written instructions

Ability

to speak, understand, take direction, read, and write in the English language

Must

be able to present State or County mandated Food Handler Card within the time

allowed for the specific State or

County

While

performing the duties of the job, the employee is regularly exposed to the

risk of fumes. The use of solvents and

industrial degreasers are required regularly to clean equipment, tools, and

floors; fumes occur when cleaning

Physical

requirements include standing (up to 4 hours at a time); walking, bending,

and stooping (while serving and

stocking). Requirements also include lifting (up to 40 pounds) while bringing

in umbrellas, tables, chairs, and / or stocking supplies. Approximately 99% of the time is spent in standing and / or walking mode.

WORK EXPERIENCE AND

School Diploma or G.E.D. preferred

Years of server, cashier, line cook, prep cook, or combination of experience

in a restaurant or customer service establishment

Hourly job Compensation Range : $14-$14.25 per hour

Cashier

As a Cashier at Wingstop, you are responsible for delivering fast, friendly, and excellent customer service during the order taking process, whether by phone or in person.

He / she will have to be quick and efficient in communicating with team members in both the front of house and back of house to make sure our guests are satisfied and have received their orders on time.

Minimum Qualifications :

• Experience using a computer and register (POS) system preferred
• Food Handler Certification required.
• Strong cash handling skills.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include mornings, evenings, weekends, late nights and / or holidays

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following :

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
• Greet all guests in a friendly and welcoming manner whether by phone or in person.
• Place orders for guests in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
• Be knowledgeable on menu offerings, sauce descriptions and promotions to better assist guests in making order recommendations and answering questions.
• Monitor that all orders are ready within quoted guest order readiness times.
• Verify the accuracy and presentation of all guest orders before delivery to guests to ensure the highest level of guest satisfaction.
• Strong cash handling skills to accurately process cash, credit card and gift card transactions and balance of register at end of shift.
• Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked; including restrooms. Restocking products during periods of downtime or as directed.
• Practice safe food handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
• Maintain a professional and presentable appearance according to the company's Uniform Standards
• Receive and handle complaints from guests and guide the manager on duty if a problem requires escalation.
• Leave guests with a long-lasting and positive impression of their WINGSTOP experience.

Required Knowledge, Skills and Abilities :

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships
• Cashier and restaurant experience a plus!

Overview

Job Summary

Consistently provides friendly and cooperative service to internal and external customers at our retail locations which operate 24 hours / 7 days per week with limited exceptions, by processing customer orders in an efficient, accurate, safe and courteous manner at a two aisle check stand, a multi station self-checkout (SCO) lane, or customer service desk as assigned.

Typical Duties and Responsibilities

• Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
• Operates check stand equipment such as a cash register, scanner and scale to process customer orders using two aisles to check customers.
• Engages in suggestive selling and other sales techniques.
• Processes monetary transactions (i.e., giving and receiving change, etc.) including cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds.

As well as understands and adheres to all Cash Handling and Lane Accountability policies and procedures.

• Maintains knowledge of current product location, monitors UPC codes and ensures proper pricing.
• Maintains clean, neat and properly stocked check stand and ensures safe and secure work area.
• Stocks, prices and rotates merchandise.
• May be assigned to a multi station self-checkout lane as needed.
• May be assigned to the customer service counter as needed.
• Performs other duties as assigned or needed.
• Follows all state and federal laws concerning the sale of any restricted or regulated items (i.e. tobacco, alcohol)
• Adheres to all United States Department of Agriculture Food Stamp or WIC voucher procedures.

Additional Self-Checkout Attendant Duties and Responsibilities

• Regularly moves within SCO area to expedite transactions, maintain attentive presence and keep area clear of safety hazards.
• Initiates and engages contact with customers as they process their transactions.
• Responds to SCO stations to accurately review, address and clear alerts and / or errors with customer transactions.
• Monitors multiple simultaneous transactions and verifies payment in fast paced setting.
• Actively and routinely engages with customers at self-checkout kiosks to assist in transactions, ensure accuracy, and limit shrinkage.
• Maintains a high level of awareness of the self-checkout area and customers; anticipates customer needs, monitors transaction activity, makes regular eye contact with customers, observes bottom of the basket, etc.
• Prioritizes safety of employees and customers by addressing or reporting concerns as provided by Company policy.

Requirements

Ability to :

• Work varied shifts, including nights, weekends and holidays.
• Perform friendly, courteous, tactful relations with customers and co-workers with composure.
• Communicate (hearing and speech) to perform customer relation tasks
• Complete written forms.
• Conduct visual inspection, read information on merchandise, etc.
• Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately.
• Lift up to 50 lbs. occasionally.
• Operate check stand equipment such as cash registers, scanners, and scales.
• Stand or sit for long periods of time, walk rapidly, bend, stoop, twist, and turn frequently for long periods of time.
• Must be 16 years of age or older.
• Manual dexterity and good hand / eye coordination.
• Learn and memorize a considerable amount of information including PLU codes, location of products, check stand and keyboard procedures and company policies.
• Ensure accuracy in scanning and verifying sales and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply and divide).
• Occasionally use blades for box cutting.
• Use household cleaners to maintain work area (i.e., approved all-purpose cleaner, glass cleaner, etc.).
• Perform primary duties efficiently and accurately.
• Navigate and manage potentially high stress situations, volatile or unsatisfied customers, and a high volume of transactions and customers.

Additional Requirements :

As required by applicable state and local laws, food safety / handlers cards, tobacco and alcohol sales certification (e.g., TAM card).

For minors hired, hours may differ as well as machines and equipment operated.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job.

All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

EEO / Inclusivity

As WinCo Foods continues to grow, our diversity from our variety of perspectives and wide range of experiences is essential to our strategy and success.

We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Hungry For A Great Career?

To our guests, Dairy Queen is more than just a place to eat it’s a place to have fun, spend some time with friends and experience great food.

To our team members, Dairy Queen is a family.

So come on in! We're saving a seat for you.

Cashiers are the first point of contact for our guests and are directly responsible for delivering a great experience. You will take and enter orders, handle payments, keep the dining room and other guest areas clean, and provide excellent service to our guests by following standard operating procedures with a sense of urgency.

Job Qualifications

The following requirements must be met in order to qualify for this position.

• Must be 15 years of age or older
• Ability to work a minimum of 9 hours per week

Capabilities Requirement :

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual perception and judgement to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Responsibilities :

The individual in this position is expected to engage in the following work-related activities and complete all training requirements including :

• Dairy Queen Front of House Development Plan
• Hands-on stations training
• Provide friendly, enthusiastic service for all guests
• Promptly greet guests as they enter and thank them as they leave
• Maintain awareness of current promotions
• Explain menu items, answer questions, and suggest additional items
• Enthusiastically represent the Dairy Queen brand
• Accurately complete orders and guest transactions
• Enter guest orders accurately into the point of sale system
• Accept payments, operate cash registers, and maintain receipts
• Handle cash payments, count and verify tills, and record totals appropriately
• Maintain a clean, safe, welcoming environment
• Clean and maintain guest areas including dining room, counters, bathrooms, and building exterior
• Maintain equipment and inform management of maintenance needs
• Stock paper goods, condiments, silverware, and beverages
• Keep work areas clean and organized
• Accurately complete, package, and present guest orders
• Other work assigned

Benefits :

• Team member recognition program
• Team member referral bonus
• Flexible Hours

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years.

Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe.

That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them.

Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant