About Us : VOALA

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.

VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation.

Learn more at www.voala.org.

PAY RATE : $22.03-$23.19 PER HOUR

JOB SUMMARY AND PURPOSE

The Case Manager Generalist provides case management services to clients classified as low acuity. The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients.

Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
• Assess barriers facing the clients and develop a case plan.
• Coordinate individualized planning with clients to meet short- and long-term needs.
• Provide service linkages and support systems to ensure identified needs are met.
• Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.

Qualifications

REQUIREMENTS :

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION :

HS / GED. Completion of VOALA Case Management training within 6 months of hire.

EXPERIENCE :

• Minimum 1-year general experience in case management or similar social services role
• Or Bachelor’s Degree in Social Services related field in lieu of experience

PREFERRED QUALIFICATIONS :

• Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field)
• 1 year of experience working with target population
• HMIS navigation

Volunteers of America is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Case Manager

Los Angeles,, CAAre you a top-notch Case Manager specializing in Personal Injury matters? Are you passionate about helping injured people?

A top-tier and powerhouse Plaintiff’s personal injury law firm, is the place for you!

Principal Responsibilities :

The ideal candidate has pre-litigation personal injury experience. Duties include frequent client contact, medical records review and analysis, assisting clients with medical providers, preparing files to submit to our demand department, and providing superior client service.

Required Experience & Skills :

• Ideally over 5 years of personal injury case management experience
• Detail-oriented professional with a positive outlook
• Strong interpersonal and organizational skills
• Experience handling large volume of personal injury pre-lit cases
• Litify experience is a huge plus
• Type at least 60 wpm

Description :

CASE MANAGER POSITION SUMMARY :

The Case Manager will develop and facilitate the essential case plan components that provide our guests the resources to attain the goal of life transformation and self-sufficiency.

CASE MANAGER CORE WORK PRINCIPLE :

Colossians 3 : 23 is the foundation of URM's standard for employment, Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.

The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth;

and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.

CASE MANAGER ESSENTIAL FUNCTIONS :

• Develop a clearly written case management plan for services and objectives for assigned caseload.
• Perform case management activities to include :
• Intake assessments and evaluations.
• Providing emergency and special service related to legal, medical, or mental health issues.
• Establishing program goals and priorities.
• Conducting scheduled case management meetings with guests.
• Referring residents to essential services such as housing, county benefits, education etc.
• Coordinating plan implementations with other staff.
• Maintain client records and document and submit weekly and monthly-related case management documentation.
• Compose and process various types of correspondence to include letters, sensitive and confidential information, official and / or legal letter and documents.
• Assist with volunteer supervision.
• Travel as required to meet accountabilities.
• Arrange transportation for guests, as needed.
• Conduct other tasks and projects as assigned by the Programs Director.
• Commitment to URM mission, vision, and core values.
• Encourage guests in their faith and growth in Jesus Christ.

CASE MANAGER PHYSICAL DEMANDS :

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

Manual dexterity required for occasional reaching and lifting of objects of small objects, and operating office equipment.

CASE MANAGER WORK ENVIRONMENT :

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

• Noise levels are considered low to moderate.
• The office is clean, orderly, properly lighted and ventilated.
• This position predominantly works indoors in a high traffic office setting.

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Requirements :

CASE MANAGER EXPERIENCE, EDUCATION AND LICENSURES :

• Must have High School Diploma or GED.
• Bachelor's degree in behavioral sciences, social work, or a closely related field preferred.
• Minimum 2 years of prior related experience.
• Prior experience working with or serving homeless families is preferred.
• Valid driver's license with the ability to be added to the company's insurance policy.

CASE MANAGER KNOWLEDGE, SKILLS, AND ABILITIES :

• Must have excellent time management skills and ability to multi-task in a high stress environment.
• Ability to communicate effectively in both written and verbal formats.
• Proficient in Microsoft programs including Word, Excel and Outlook and the ability to learn proprietary computer programs.
• Fluency in Spanish, both verbal and written, is a plus.
• Child Development and Special Education background is a plus.

PI223439868

Exempt

Driving Required

PATH is currently seeking candidates to join our Veteran Services Department as a Case Manager in our SSVF Program. This position welcomes candidates at all experience levels with compensation commensurate with experience.

ABOUT OUR SSVF PROGRAM

PATH’s SSVF Program works to promote housing stability among very low-income Veteran families who reside in or are transitioning into permanent housing.

The SSVF program focuses heavily on linking Veterans to resources provided by the Department of Housing and Urban Development (HUD) Veterans Affairs Supportive Housing (VASH) program.

WHAT IS A CASE MANAGER?

As part of the multidisciplinary SSVF Program team, the Case Manager helps program participants break the cycle of homelessness and work towards housing stability by providing field-based supportive services including outreach, linkage and retention services.

Responsibilities of the Case Manager include :

• Providing mobile case management services such as assistance with independent living and money management skills, employment linkage, benefits establishment, and linkage to community providers for substance use, mental health and primary health care
• Collaborating with clients to develop treatment plans that address short-term and long-term goals and
• Providing on-going case management and service coordination to assess and support progress towards goal completion and make adjustments as necessary
• Conducting crisis and risk assessments and providing crisis intervention services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate own care
• Maintaining documentation standards in accordance with program contracts and PATH policy

WHAT YOU BRING

We’re looking for candidates that :

• Demonstrate knowledge of or experience with evidence-based case management techniques including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing
• Maintain and execute confidential information according to HIPPA standards
• Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs
• Work just as well independently as they do on a team
• Exercise mature judgement, and are highly motivated, self-starting and proactive
• Are excellent at communicating, whether in writing or verbally
• Have a strong sense of prioritization and can coordinate multiple demands in a high-pressure environment

PREFERRED QUALIFICATIONS

• Bachelor’s degree in social work or a related field, or an equivalent combination of education and experience.
• One (1) year of experience working in homeless services, mental health, substance use and co-occurring disorders or with vulnerable populations, or a related field.
• Experience with HMIS.
• Lived and / or professional experience relevant to issues related to homelessness and / or working with vulnerable populations.
• Demonstrated knowledge of or experience with case management techniques, including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing.

MINIMUM QUALIFICATIONS

All levels of education and experience welcome.

MANDATORY REQUIREMENTS

For this role, candidates must :

• Be able and willing to work flexible hours which may include evenings or weekends
• Have employment eligibility verification
• Have or be able and willing to obtain CPR / First Aid training
• Provide proof of full COVID- vaccination
• Successfully complete the following as a condition of hire : Tuberculosis TestBackground ScreeningDrug Test

DRIVING

Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must :

• Have reliable transportation
• A valid driver’s license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH's insurance coverage

FLEXIBLE WORK

We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.

WHAT WE OFFER

In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

READY TO MAKE A DIFFERENCE THROUGH ACTION?

If this position sounds like a fit, please submit your application today. A resume is required.

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve.

We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change.

If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.

Description

Under limited direction, to assess, plan, coordinate, implement, facilitate, and monitor the delivery of required services, treatments, and resources for assigned patients of Santa Clara Valley Medical Center (SCVMC).

Only applicants who provide proof of current certification as a Registered Nurse by the State of California, Department of Health Services certificate attached to their application will be accepted.

All other applicants will be rejected.

COVID-19 Risk Tier Higher Risk Typical Tasks

• Reviews and assesses assigned patients' medical and personal history, current status, psychological needs; diagnosis, prognosis, treatment plan and payer source;
• Interviews patient, family, and / or caregivers regarding home environment and support, prior level of function, financial resources, social supports and other factors likely affect care and / or discharge plan;
• Provides medical treatment education to patient, patient's family and other medical staff;
• Reviews and assesses, on an ongoing basis, assigned patients' charts for adherence to treatment plans;
• Acts as a liaison to and confers with staff of various disciplines to ensure completion of services and treatments with appropriate timeframes;
• Secures and negotiates resources to ensure multiple health care needs are met;
• Communicates with insurance companies and providers; prepares clinical documentation as required by payer source; justifies level of care and appeals denials for continued hospital stay, medical services, and dispositional services; provides coverage updates;
• Identifies and resolves situations and barriers causing delays in service, treatment, or discharge; and utilizes creativity in developing solutions;
• Intervenes when necessary to ensure the care provided is necessary and performed in a timely manner to avoid loss of revenue to the hospital and potential denial of payment by the provider;
• Researches, communicates and recommends, when appropriate, alternative, more cost effective, service delivery;
• Participates in interdisciplinary patient care conferences and patient team rounds;
• Confers with appropriate individuals in other specialty areas regarding patient treatment and service aspects;
• Documents patient progress;
• Develops, evaluates, and coordinates a comprehensive discharge plan in conjunction with the patient / family, physicians, nursing staff, social services and other healthcare providers and agencies;
• identifies potential difficulties in community reintegration where appropriate;
• Coordinates and ensures procurement of required patient medical equipment and may train patient's support system in use;
• Collaborates with other staff or assists with scheduling follow up care, as necessary;
• Serves as member of various hospital committees;
• Represents SCVMC in State hearing process for those patients refused admittance to a skilled nursing facility;
• Researches criteria within utilization computer system in order to monitor inpatient level of care and to facilitate and assist doctor-to-doctor and peer-to-peer review between Hospital and health plan;
• Keeps abreast of payer guidelines and specific licensure requirements;
• Assists in the hiring process and training of new staff;
• Participates in special project development and implementation;
• May be assigned as a Disaster Service Worker, as required;
• Performs other related duties as assigned.

Employment Standards

Sufficient education, training and experience to demonstrate possession and direct application of the following knowledge and abilities.

Training and Experience Note : The required knowledge and abilities are attained through two (2) years of full-time experience comparable to a Clinical Nurse II in the County of Santa Clara in an acute hospital setting.

Special Requirement :

Graduate of an approved nursing program and licensed as a Registered Nurse (RN) in the State of California prior to appointment.

Possession of a Bachelor of Science in Nursing (BSN) and / or current patient case management experience is desirable.

Knowledge of :

• Medical terminology used in diagnosis, level of care, disease continuum, and treatment;
• Patient evaluation, assessment and communication techniques;
• Federal and State health care laws and regulations appropriate to the operation of California hospitals;
• Care management delivery systems;
• Various acute care hospital specialties;
• Basic training techniques;
• Financial processes for various private and public funding sources;
• Private and governmental insurers and medical assistance programs;
• Available alternative patient services and treatments;
• Acute care hospital operations, organization, systems and service areas;
• Record keeping and reporting procedures;
• Computer systems that provide evidence-based clinical criteria and common office computer applications;
• Various criteria for determining level of care and current standards in medical, therapy, and nursing practice.

Ability to :

• Communicate orally and in writing in an effective, tactful, and assertive manner, including with distressed or emotional individuals;
• Keep abreast of, understand, and interpret healthcare laws, regulations, and procedures;
• Work independently and under pressure, meet deadlines, adapt to varying circumstances and use sound judgement in the performance of duties;
• Develop and maintain effective working relationships with patients, families, peers, medical professionals, and all contacted in the course of work;
• Reason logically and creatively, and utilize a variety of analytical techniques to resolve complex and specialized issues;
• Educate and train others;
• Perform research, evaluate data, and make recommendations;
• Work effectively and in cooperation with other organizations, departments and personnel;
• Keep abreast of current, available, alternative treatments and services;
• Resolve complex interdisciplinary problems in an expeditious and effective manner.

Physical Requirements

Ability to work irregular hours, weekends, and holidays, as necessary.