Description

REMOTE CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE

This is a remote opportunity. You must live in Oklahoma City or a surrounding community within the state of OKLAHOMA

Training class begins 8 / 7 / 23

Connections are important, and we’re not talking about pairing a Bluetooth. We’re talking about that remarkable connection that happens between a customer and an associate who truly gets their needs.

It’s that contagious I wanna keep coming back connection that we aspire to make as commonplace as hipster podcasts.

We’re Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees.

We’re on a quest for a full-time Call Center Customer Experience Associate - Remote who shares our passion for connectivity.

This is a person who has some flexibility and is open to working a non-traditional schedule.

If you’re looking for a good company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly rate of $18.

00. If applicable based on your assigned work schedule, you will earn an extra $1.25 / hour from 6pm-10pm and / or an extra $2.

25 / hour from 10 : 01pm-6am. We have a shift bid process that you will go through before you are finished with the training program.

During this time you will work with your Onboarding Supervisor when schedules are shared for you to select. Our schedules are dependent on the needs of the business and when our customers need us.

Therefore, you will see a mix of schedules that are 8 hour and / or 10 hour schedules for you to choose from. The schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by location.

If it sounds like we’re on your frequency, then keep reading.

What You’ll Do

You’ll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it.

From changing passwords to setting DVRs, you’ll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers.

You’ll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze.

You’ll also provide world-class service by assessing customers’ needs, suggesting products & services, adjusting billing, and arranging product solutions.

And speaking of customer experiences, you’ll totally own that. That means you’ll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service.

What’s In It For You?

• Hey, what’s a great job without the best possible technology at your fingertips? We know you’re going to need the best workspace tools and technology and Cox makes sure you have the most innovative equipment and resources available so you can always be.
• There’s no firewall between you and competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.

We also offer free Internet, and discounts on other Cox services valued at up to $300 per month . Need to download some other benefits?

We provide generous Paid Time Off (PTO), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.

Growth is a good thing, and you’ll have opportunities to learn and train so you can always continue sharpening your skills.

And we’ll encourage you to explore opportunities within the Cox family of businesses from smart home automation and green modes of transportation to esports and clean energy so that you can always look for new challenges and opportunities to make an impact.

While we’re looking for flexibility, we’re also offering it! You like working from the comfort of your home, shoes off with your pup by your side?

You can kick it in your own crib, connecting with customers remotely while working from home .

For you to do your best work, you need an outstanding company culture supporting you. At Cox, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of life.

Our diverse, inclusive culture invites you to bring your authentic self to work. The mutual trust between our leadership and our teams means you’re working in an environment that supports collaboration through innovation, and real change driven by people like you.

Who You Are

You’re as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesn’t clog up your bandwidth.

You can adapt to whatever comes your way with curiosity and enthusiasm. You’re personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services.

You’re confident in your ability to troubleshoot technical issues and upsell when the moment is right. You’re always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding.

Qualifications : Minimum :

Minimum :

• High school diploma, GED, or relevant work experience
• 6 months experience providing customer service or selling products and services
• You must live in Oklahoma City, OK or a surrounding community within the state of OKLAHOMA
• You must have high-speed internet connection available in your home

Preferred :

• Live within an area of Oklahoma City and / or the surrounding communities where Cox Communication services are available
• 6+ months of experience troubleshooting basic hardware, software, and / or connectivity issues
• 6+ months of experience working in a position that requires meeting sales goals
• Keen aptitude for helping customers and a customer experience focus
• 1-2 years of work experience in a customer service role, not necessarily specific to call centers
• Enthusiastic and personable, with the ability to adapt and thrive in constant change
• Previous telecommunications experience

Join the Cox family of businesses and make your mark today!

Who We Are

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.

Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.

We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.

We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations : Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees.

Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses which includes Cox Automotive and Cox Communications is forging a better future for us all.

Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations : Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.

General Description

Answer incoming phone calls for Admissions, Records & Graduation, and Student Success Advising. Answer questions, guide students to information needed using the OCCC website, refer students to appropriate department as needed.

Reports To Coordinator of Training and Quality Assurance, Student Success Advising What position(s) reports to this position?

None Minimum Education / Experience Some customer service experience. Required Knowledge, Skills & Abilities Ability to work flexible and evening hours.

Demonstrated positive human relations and communication skills.

Demonstrated ability to work well one-on-one with individuals.

Basic computer literacy.

Ability to problem-solve. Physical Demands / Working Conditions 1. GENERAL PHYSICAL REQUIREMENTS :

Sedentary work : The person in this position may occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects.

2. PHYSICAL ACTIVITIES :

This position requires the person to frequently move about the Office of Academic Advising to assist students and perform the essential functions of the position.

This position requires the person to frequently communicate with and listen to students, administration, faculty, staff, and others to perform the essential functions of the position.

Must be able to exchange accurate information in various situations.

This position frequently requires the person to operate a computer and other office equipment to perform the essential functions of the position.

This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.

This position requires the person to frequently remain in a standing and stationary position.

This position requires the person to frequently position self to access materials that may be above head or at ground level.

3. VISUAL ACUITY :

This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

4. WORKING CONDITIONS

This position performs the essential functions in an indoor office setting. Preferred Qualifications Call center experience.

Required Training Work Hours Monday Thursday 8 a.m. 6 p.m.

Friday 8 a.m. 5 p.m.

May be scheduled extended evening hours and / or weekends during heavy enrollment periods.

Job Duties Job Duties (Position Specific) (The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Job Duties (Duties Assignment Statement) Answers incoming phone calls.

Answers questions.

Information referral.

Utilize OCCC website for needed information.

Referral to OCCC departments for additional help. Job Duties (Safety / Policy & Procedures) Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

Call Center Agent (General Clerk III)

We are soliciting candidates that qualify as a Call Center Agent (General Clerk III) supporting the FAA, Aerospace Medical Certification Division (AMCD) at MMAC in Oklahoma City, OK.

Located in CAMI, the Aerospace Medical Certification Division (AMCD) is responsible for the administration of the United States program to fulfill the aerospace medical certification needs for holders of U.S. pilot certificates.

REQUIREMENTS

• Requires a High school diploma
• Minimum 3+ years of experience
• Competency in DIWS
• Ability to perform tasks utilizing automated systems
• Competency in Microsoft office
• Ability to understand and adhere to guidelines policies, procedures, rules, and regulations
• Ability to work independently in a fast paced, high pressured environment
• Possess exceptional telephone and customer service skills
• Adherence to ACMD procedures during receipt, routing, and processing of documents
• Medical terminology training preferred

RESPONSIBILITIES

• Maintain an average of 10% or less abandoned calls per month
• Receive incoming calls from airmen, AMEs, pilot advocacy groups, etc. Types of calls include certification status, letter clarifications, general information and AME Guide information
• Prepare Telephone Action Request (TAR) issued to address problems and forward to supervisor for review and action
• Receive calls from FAA Regions, Headquarters, Security, Flight Standards, and Attorneys (authorized by letter from airman)
• Provide accurate information in accordance with AMCD policies

FULL BENEFIT PACKAGE MAY INCLUDE

• Paid Federal Government Holidays
• 100% Medical premium for employee
• 100% Life Insurance, Dental and Vision (Family Plan).

We are an Equal Opportunity Employer

We do not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, genetic information or any other characteristic protected by law.

Summary

This position works out of our office in Moore, Oklahoma. Flexible / Work from home options are available after 90 days based on job performance.

STARTING WAGE- $14.25 PER HOUR

Join us for an incredible opportunity as a Customer Service Agent at the Hyatt Shared Service Center. This role can afford you the possibility to grow and advance within the company.

You will be part of our amazing team and company that earned a place on Fortune’s prestigious 100 Best Companies to Work For for the last eight years!

What You Will Be Doing

• Answering phone calls, emails, and other requests from Hyatt guests
• In-depth research to provide information and resolution for guest inquiries

Skills and Experience You Need

• High School Diploma or Equivalency
• More than one year of previous customer service experience
• Experience working in a fast-paced environment
• Track record of exceeding goals and performance expectations
• Very proficient at using multiple PC applications at the same time

What You Can Expect

• Up to 16 days of paid time off, plus additional paid holidays during your first full year of employment
• Full healthcare benefits available at 30 days of employment
• Growth and advancement opportunities in as soon as six months
• Free room nights, discounted room nights, and friends & family room rates at wonderful Hyatt locations around the world
• Casual dress and a fun work environment!
• PerkSpot - discounts at various retailers - Apple, AT&T, Verizon, and many more!
• Paid new child leave and adoption assistance available
• Tuition reimbursement
• Free access to Headspace meditation, recuperation, and rejuvenation
• Paid time for volunteer and community activities with your Hyatt team!

8 Hour Shift Schedules :

• 8 : 00a - 5 : 00p (Saturday & Sunday Off)
• 8 : 30a - 5 : 30p (Saturday & Sunday Off)
• 9 : 00a - 6 : 00p (Saturday & Sunday Off)
• 9 : 30a - 6 : 30p (Saturday & Sunday Off)
• 10 : 00a - 7 : 00p (Saturday & Sunday Off)
• Schedule choice is not guaranteed. Must have flexibility in schedule selection.

Hyatt is an equal employment opportunity and affirmative action employer.

Job Description

Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities.

OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. This position will be instrumental in our management of the pharmacy call center for the state Medicaid population, as well as being responsible for answering calls from Medicaid members and providers with a goal of achieving one call resolution.

The Pharmacy Call Center Rep provides support to patients, providers, and Pharmacy Staff by maintaining information, participating in surveys, resolving problems, cross training, and attending meetings. Duties :

• Provides support to patients and providers.
• Responds to oral and written inquiries from the user community regarding Medicaid issues and related problems.
• Answers inquiries to include but not limited to Federal rules and regulations, Medicaid, managed care, and fee-for-service.
• Answers provider questions regarding medical claims. Provides support to the Pharmacy staff.
• Answers telephone calls, determines nature of call, and directs caller.
• May perform clerical duties.
• Maintains information about providers.
• Stays abreast of constantly changing Medicaid fee-for-service and managed care rule revisions in order to provide accurate information.
• Organizes reference materials for easy access. Updates provider information. Participates in patient related surveys.
• Contacts Medicaid recipients for the completion of such surveys.
• Resolves problems according to agency rules and procedures.
• Provides guidance to Medicaid providers by identifying and correcting billing problems through the explanation of procedures and benefits.
• Cross trains with Pharmacy Support Staff and management to achieve competency in all areas of pharmacy support.
• Attends staff meetings and other meetings as needed.
• Performs various duties as needed to successfully fulfill the function of the position.

Job Requirements

Education : High School Diploma or GED Experience : 6 months experience in an inbound call center, pharmacy, medical billing, third party pharmacy claims, or closely related experience in a medical or pharmacy environment Skills :

• Knowledge of Federal rules and regulations related to Medicaid, managed care, and fee-for-service
• Ability to solve problems
• Ability to train other Representatives
• Customer service

Working Conditions :

• Physical : Sitting for prolonged periods. Speaking and listening. Constant use of the telephone.
• Environmental : Standard Office Environment.

Equal Employment Opportunity Statement : The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures.

This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Diversity Statement : The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives.

The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Hiring contingent upon a Background Check?-YesSpecial Indications : None

Job Posting

May 15, 2023