Customer Service Representative Insurance Agent - Hybrid Remote

Bringing smiles is what we do at TTEC for you and the customer. As a Customer Service Representative Insurance Agent working hybrid in Oklahoma City, OK, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

In this role, you’ll grow your career by connecting your customer service aptitude to become a Licensed Insurance Agent with TTEC.

That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits.

It’s time to take your career to the next level with TTEC.

Already have your active Property and Casualty or Healthcare Insurance License? We’d love to have you onboard. We value your investment in yourself to study and pass the insurance exam in your current state.

We’ll help expand on that experience and grow by paying for you to be reciprocally licensed in other states and invest in your continuing education credits, as well as any renewal costs.

This position requires you to reside within 100 miles of Oklahoma City, OK.

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

As a Licensed Insurance Agent, on a typical Day, you’ll

• Answer incoming communications from customers, no cold calling
• Conduct research to provide answers for customers to resolve their issues
• Understand members’ life events that may offer sales cues

What You Bring to the Role

• Active Property and Casualty or Healthcare Insurance License or desire to train and become a licensed insurance agent
• 6 months or more of customer service experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Integrity to follow guidelines on maintaining members’ privacy
• Computer experience
• High speed internet (>

25mbps) may be required for some programs

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course (and you’ll be paid for your time to boot)
• All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
• Base wage starting at $18 per hour. Once you get your license, wage increases to $19 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit www.hellottecbenefits.com for more information

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can’t be taught a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

US-Oklahoma-Oklahoma City

Customer Care Representative

General Description

Answer incoming phone calls for Admissions, Records & Graduation, and Student Success Advising. Answer questions, guide students to information needed using the OCCC website, refer students to appropriate department as needed.

Reports To Coordinator of Training and Quality Assurance, Student Success Advising What position(s) reports to this position?

None Minimum Education / Experience Some customer service experience. Required Knowledge, Skills & Abilities Ability to work flexible and evening hours.

Demonstrated positive human relations and communication skills.

Demonstrated ability to work well one-on-one with individuals.

Basic computer literacy.

Ability to problem-solve. Physical Demands / Working Conditions 1. GENERAL PHYSICAL REQUIREMENTS :

Sedentary work : The person in this position may occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects.

2. PHYSICAL ACTIVITIES :

This position requires the person to frequently move about the Office of Academic Advising to assist students and perform the essential functions of the position.

This position requires the person to frequently communicate with and listen to students, administration, faculty, staff, and others to perform the essential functions of the position.

Must be able to exchange accurate information in various situations.

This position frequently requires the person to operate a computer and other office equipment to perform the essential functions of the position.

This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.

This position requires the person to frequently remain in a standing and stationary position.

This position requires the person to frequently position self to access materials that may be above head or at ground level.

3. VISUAL ACUITY :

This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

4. WORKING CONDITIONS

This position performs the essential functions in an indoor office setting. Preferred Qualifications Call center experience.

Required Training Work Hours Monday Thursday 8 a.m. 6 p.m.

Friday 8 a.m. 5 p.m.

May be scheduled extended evening hours and / or weekends during heavy enrollment periods.

Job Duties Job Duties (Position Specific) (The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Job Duties (Duties Assignment Statement) Answers incoming phone calls.

Answers questions.

Information referral.

Utilize OCCC website for needed information.

Referral to OCCC departments for additional help. Job Duties (Safety / Policy & Procedures) Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

Call Center Agent (General Clerk III)

We are soliciting candidates that qualify as a Call Center Agent (General Clerk III) supporting the FAA, Aerospace Medical Certification Division (AMCD) at MMAC in Oklahoma City, OK.

Located in CAMI, the Aerospace Medical Certification Division (AMCD) is responsible for the administration of the United States program to fulfill the aerospace medical certification needs for holders of U.S. pilot certificates.

REQUIREMENTS

• Requires a High school diploma
• Minimum 3+ years of experience
• Competency in DIWS
• Ability to perform tasks utilizing automated systems
• Competency in Microsoft office
• Ability to understand and adhere to guidelines policies, procedures, rules, and regulations
• Ability to work independently in a fast paced, high pressured environment
• Possess exceptional telephone and customer service skills
• Adherence to ACMD procedures during receipt, routing, and processing of documents
• Medical terminology training preferred

RESPONSIBILITIES

• Maintain an average of 10% or less abandoned calls per month
• Receive incoming calls from airmen, AMEs, pilot advocacy groups, etc. Types of calls include certification status, letter clarifications, general information and AME Guide information
• Prepare Telephone Action Request (TAR) issued to address problems and forward to supervisor for review and action
• Receive calls from FAA Regions, Headquarters, Security, Flight Standards, and Attorneys (authorized by letter from airman)
• Provide accurate information in accordance with AMCD policies

FULL BENEFIT PACKAGE MAY INCLUDE

• Paid Federal Government Holidays
• 100% Medical premium for employee
• 100% Life Insurance, Dental and Vision (Family Plan).

We are an Equal Opportunity Employer

We do not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, genetic information or any other characteristic protected by law.

Summary

This position works out of our office in Moore, Oklahoma. Flexible / Work from home options are available after 90 days based on job performance.

STARTING WAGE- $14.25 PER HOUR

Join us for an incredible opportunity as a Customer Service Agent at the Hyatt Shared Service Center. This role can afford you the possibility to grow and advance within the company.

You will be part of our amazing team and company that earned a place on Fortune’s prestigious 100 Best Companies to Work For for the last eight years!

What You Will Be Doing

• Answering phone calls, emails, and other requests from Hyatt guests
• In-depth research to provide information and resolution for guest inquiries

Skills and Experience You Need

• High School Diploma or Equivalency
• More than one year of previous customer service experience
• Experience working in a fast-paced environment
• Track record of exceeding goals and performance expectations
• Very proficient at using multiple PC applications at the same time

What You Can Expect

• Up to 16 days of paid time off, plus additional paid holidays during your first full year of employment
• Full healthcare benefits available at 30 days of employment
• Growth and advancement opportunities in as soon as six months
• Free room nights, discounted room nights, and friends & family room rates at wonderful Hyatt locations around the world
• Casual dress and a fun work environment!
• PerkSpot - discounts at various retailers - Apple, AT&T, Verizon, and many more!
• Paid new child leave and adoption assistance available
• Tuition reimbursement
• Free access to Headspace meditation, recuperation, and rejuvenation
• Paid time for volunteer and community activities with your Hyatt team!

8 Hour Shift Schedules :

• 8 : 00a - 5 : 00p (Saturday & Sunday Off)
• 8 : 30a - 5 : 30p (Saturday & Sunday Off)
• 9 : 00a - 6 : 00p (Saturday & Sunday Off)
• 9 : 30a - 6 : 30p (Saturday & Sunday Off)
• 10 : 00a - 7 : 00p (Saturday & Sunday Off)
• Schedule choice is not guaranteed. Must have flexibility in schedule selection.

Hyatt is an equal employment opportunity and affirmative action employer.

Job Description

Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities.

OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. This position will be instrumental in our management of the pharmacy call center for the state Medicaid population, as well as being responsible for answering calls from Medicaid members and providers with a goal of achieving one call resolution.

The Pharmacy Call Center Rep provides support to patients, providers, and Pharmacy Staff by maintaining information, participating in surveys, resolving problems, cross training, and attending meetings. Duties :

• Provides support to patients and providers.
• Responds to oral and written inquiries from the user community regarding Medicaid issues and related problems.
• Answers inquiries to include but not limited to Federal rules and regulations, Medicaid, managed care, and fee-for-service.
• Answers provider questions regarding medical claims. Provides support to the Pharmacy staff.
• Answers telephone calls, determines nature of call, and directs caller.
• May perform clerical duties.
• Maintains information about providers.
• Stays abreast of constantly changing Medicaid fee-for-service and managed care rule revisions in order to provide accurate information.
• Organizes reference materials for easy access. Updates provider information. Participates in patient related surveys.
• Contacts Medicaid recipients for the completion of such surveys.
• Resolves problems according to agency rules and procedures.
• Provides guidance to Medicaid providers by identifying and correcting billing problems through the explanation of procedures and benefits.
• Cross trains with Pharmacy Support Staff and management to achieve competency in all areas of pharmacy support.
• Attends staff meetings and other meetings as needed.
• Performs various duties as needed to successfully fulfill the function of the position.

Job Requirements

Education : High School Diploma or GED Experience : 6 months experience in an inbound call center, pharmacy, medical billing, third party pharmacy claims, or closely related experience in a medical or pharmacy environment Skills :

• Knowledge of Federal rules and regulations related to Medicaid, managed care, and fee-for-service
• Ability to solve problems
• Ability to train other Representatives
• Customer service

Working Conditions :

• Physical : Sitting for prolonged periods. Speaking and listening. Constant use of the telephone.
• Environmental : Standard Office Environment.

Equal Employment Opportunity Statement : The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures.

This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Diversity Statement : The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives.

The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Hiring contingent upon a Background Check?-YesSpecial Indications : None

Job Posting

May 15, 2023