Position : Call Center Supervisor Location : Remote - San Antonio, TX

Job Id : 520 # of Openings : 1 GlowTouch is growing and we are looking for an extraordinary Call Center Supervisor to join our motivated and ambitious WFH team.

What Will You Do? As a Call Center Supervisor , you will motivate Customer Service and Support Representatives within your team, driving them to achieve their best, and strive to deliver customer experiences of the highest standard.

Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their careers to the next level with a growing company.

This position will be Work From Home; however, you must reside in proximity to our San Antonio contact center to be considered. In this role you will :

• Lead and inspire a team of Customer Representatives to deliver excellent levels of individual / team performance and customer satisfaction
• Monitor daily workflow and ensure that correct procedures are followed
• Keeping up to date with business development and new product lines
• Support the Program Manager to highlight operational risks and areas of improvement
• Manage the fair and consistent application of performance management and disciplinary measures as necessary
• Identify system and workflow improvements to enhance the team’s efficiency
• Support agent escalations and manage according to established workflow
• Escalate any appropriate problems to senior management
• Works with team leadership to develop, implement and monitor CES development plans with an overall focus on customer service skills
• Performs other duties as assigned

Who You Are : To be considered, candidates are expected to have the following :

• Prior management experience with BPO call center preferred
• Strong attention to detail
• Excellent leadership and communication skills
• Strong customer service skills including call center client processes and procedures
• Strong coaching and people-development skills through call-listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
• Energetic with the ability to motivate the team
• Creative thinking
• PC literate, including Microsoft Office products
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed performance goals

Who We Are : GlowTouch is a Louisville KY USA-based company that provides personalized contact centers, business processing, and technology outsourcing solutions.

In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.

Putting People First is not just a motto; it’s who we are and what we do. We value our employees, customers, and communities.

We don’t hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond doing what is expected.

A lot of companies talk of having a family atmosphere; we put those words into action. Education : High School Diploma or equivalent education experience is required.

Location : This position will be Work From Home; however, you must reside in proximity to our San Antonio contact center to be considered.

Hours : Current hours are Mon-Fri but you must be flexible to work weekends and evenings to meet business needs. Benefits : GlowTouch offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.

GlowTouch is a certified woman-owned business and an EOE employer that welcomes diversity.

We are seeking a Medical Call Center Representative for our Patient Assistance Center located in San Antonio. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner.

This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude, which has a significant impact on patient loyalty and their relationship with the practice.

Responsibilities :

• Respond to incoming phones calls for all sites promptly and in an exceptional quality manner.
• Appropriately schedule patient appointments based on physician guidelines.
• Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Coordinates work efforts with other team players to achieve an efficient work flow and time adherence within the office.
• Maintain strong knowledge of all site protocols and physician schedules / changes to ensure appropriate information is provided to patients.
• Perform other office duties as assigned by manager.

Qualifications :

• 1 Year of call Center
• Medical terminology
• Bilingual Preferred

What We Require :

High school diploma or equivalent. Minimum of three (3) years of call center experience or financial institution or comparable experience in sales, customer service and cash handling.

Able to operate a personal computer and good knowledge of Word, Excel, and Internet. High level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills.

Able to function with minimum supervision. Able to work and multitask in high volume sales environment.

Ideal Candidate Will Have :

Successful completion of MCC Center Career Path. Excellent problem solving skills. Passion and desire to educate and promote products and services.

Time management skills to include being timely and efficient in all aspects of job. Thorough knowledge and understanding of federal, state and NCUA regulations.

Overview Are you looking for a career with premium benefits and the potential for growth? At TKC Holdings, we’ve created something special, a better place to work and grow.

Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today! We are proud to be a military and veteran friendly employer.

About This Position The Call Center Agent will provide excellent customer service via answering inbound calls from and completing outbound calls to existing and new customers.

Hours are Weds-Sat 8-7p. Essential Functions, Duties, and Responsibilities Answer incoming calls for Inmate Calling Solutions’ Point-of-Sale Prepaid Collect (PSPC) product Assist customers in a courteous manner by explaining the product offering, quoting rates, opening accounts, and answering general service questions Enter customer information into Agent Interface and post payments, including interfacing to the Premise Based equipment of necessary Complete customer investigations and place outbound calls to provide the best possible customer service Reporting customer service-related complaints to technical and operational staff for diagnosis and resolution General duties as assigned What You'll Need High school diploma or equivalent required, some college education is preferred One year certificate from college or technical school;

or three to six months related experience and / or training; or equivalent combination of education and experience Must type 45 WPM or faster Must have 2-4 years of customer service experience and have the ability to handle calls in a courteous but efficient manner Must possess excellent verbal and written communication skills experience with Microsoft Word and Outlook is preferred Must have the ability to perform basic accounting functions experience with Excel is a plus Ability to pass credit check Ability to successfully pass pre-employment (post offer) Company or Facility background check as well as drug screening as required by the client Benefits TKC Holdings, Inc.

offers comprehensive benefits to all regular-full time employees : Medical w / prescription coverage Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs.

Benefit Credit of $ annually, will be divided evenly among your paychecks throughout the Plan Year. Dental Vision Basic Life and Basic Accidental Death and Dismemberment Insurance Voluntary benefits (i.

e. short term, long term disability and many more) options may be selected to create the right package for you TKC also understands the importance of work life balance and planning for the future.

To help with both of these, employees are eligible for paid time off and a Company Match for the (k) Retirement Savings Plan.

We now also offer DailyPay providing you immediate access to earned wages. EEO Statement We are proud to be an EEO / AA employer M / F / D / V.

We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here :

Job Description

Job Description :

• Receives inbound calls from members solicited by customers to provide identity and verification documents.
• Call volumes will vary, average call volume 35-45 per day.
• Work is typically performed in a call center environment.
• Much of the work is typically conducted over the phone while sitting at a computer workstation.
• De-escalation candidates should be able to showcase the ability to de-escalate a call and effectively navigate a challenging conversation.
• Ability to quickly learn and navigate multiple (3-5) different systems per call.

Qualification :

• Basic understanding of banking environment.
• Basic AML / CIP knowledge.
• Knowledge of Windows operating environment.
• Written and oral expression - the ability to communicate information in a way that is easily understood.
• Service orientation - actively looking for ways to help others.