We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Responsibilities

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call centre team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Requirements

• High School Diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.

We want you to know

CenterPoint Energy and its predecessor companies have been in business for more than years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance.

We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Diversity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Subsides metro and parking discounts
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate % vesting.

To be successful in this role you will :

• Provide general administrative and clerical support for manager / supervisor meetings and all employee related meetings to discuss company topics, including presentation materials, handouts, site coordination, audio / visual / IT interface and food / beverage.
• Participate in and support department in special projects, committees and task forces to accomplish assignments and volunteer activities.
• Provide confidential handling of exception reporting and payroll support to supervisory staff.
• Handle routine administrative questions and tasks for the group.
• Coordinate and communicate on call coverage weekly / monthly,
• Coordinate and handle all employee recognition and holiday celebration activities.
• Monitor and maintain office and coffee room supplies.
• Distribute payroll and department mail as required.
• Coordinate shift scheduling and relocation initiatives, maintain and monitor overtime scheduling, and enter billable time for management staff.
• Provide clerical and administrative tasks to Call Center Function
• Strong experience in Office suite.
• Maintains confidentiality on sensitive organizational and manager information.
• Support Emergency Operating Procedures
• Other duties as assigned.

Your background includes :

• Requires a high school diploma or the equivalent knowledge of English, basic mathematics (addition, subtraction, multiplication, division and the calculation of fractions and / or percentages), grammar and punctuation.
• Requires a minimum of two years of experience providing administrative support with regular exercise of initiative, attention to detail, use of personal judgment and discretion without immediate supervision.

A bonus to be :

• Must be able to exert up to 10 pounds of force occasionally, and / or minimal amount of force frequently to lift, carry, push, and pull or otherwise move objects.
• Must be able to sit and view computer screen for extended periods of time.
• Must have manual dexterity to operate computer and other office equipment.
• May occasionally work some overtime without notice.
• Expected to work in a normal office environment.

LI-CNP

GSI is a leading telemarketing fundraiser for Progressive causes across the United States, trusted by the Democratic Party and numerous leading Progressive organizations to provide the fuel for change since 1985.

If you care about social justice, economic inequality, the crushing cost of college tuition and climate change, join our team and make a difference! You will work directly with Progressive donors, calling and convincing them to help elect Progressive candidates and support the organizations leading the way toward a better America.

We offer flexible schedules with a variety of afternoon, evening and Saturday shift options.

Our clients are fighting to :

• Keep control of the White House and Senate
• Take back the U.S. House and elect democrats at all levels of government
• Protect the environment
• Advance civil rights and social justice
• Protect a woman's right to choose
• All Applicants Should :
• Be friendly, energetic and have strong reading and verbal communication skills
• Be passionate about the Progressive organizations we represent
• Be open to coaching to enhance your fundraising skills and increase your opportunity to earn more
• Possess excellent listening skills
• Exercise logic and spontaneity when conversing with donors
• Job Requirements
• High Speed Internet 5mbps minimum
• Must have hardwired computer or laptop, no wireless connection
• Windows 10 / 11 No Macs
• Webcam
• Computer must be no older than 4 years
• Headset with microphone
• Dedicated workspace free from distraction or outside noise
• Must be a resident of the state of Texas
• Pay and Benefits :
• Paid training
• Bonuses-Not commission based, but top performers earn top dollars
• Benefits and Paid Time Off
• Apply today on our website, or call (310) 615-2302 Monday-Friday between 12 : 00pm-5 : 00pm to set up an interview.
• Job Types : Full-time, Part-time (Hours of operation 1 : 30pm est to 10 : 00pm est flexable hours availble)

Are you looking for an opportunity to join a team that makes a real difference? Do you want to be part of a collaborative team that protects and strengthens communities and businesses?

If you are looking for all these opportunities and more, then Witt O’Brien’s is the right fit for you.

Position Summary

We are a growing consulting firm in need of a reliable and talented Response Center Operator (Watch stander). Your work as an operator will make a real difference as you support the Response Operations Team including providing first call for assistance to various international clients during emergencies and exercises (e.

g. foreign flag vessels, tug and barge companies, oil & gas operators, pipelines). Your work will directly impact our ability to provide industry leading on-demand response services, enabling us to successfully initiate and deliver projects, and rapidly respond to our clients’ needs by having boots on the ground immediately after disaster strikes.

The ideal candidate will have demonstrated experience supporting activities related to emergency response and / or incident management.

This position will interact with emergency responders, vessel Captains, Designated Persons Ashore, Federal, State, and Local Agencies, and Energy Industry Clientele.

This position requires a professional demeanor and strong verbal and written communication skills. We are looking for a self-motivated, responsible, and confident individual with a commitment to integrity and the ability to prioritize multiple projects, meet deadlines, and work collaboratively with minimal supervision.

If this sounds like you, then you have found the right fit in Witt O’Brien’s.

Position Details

• Reports to : Response Center Manager
• Location : Houston, Texas (On-Site, City Center)
• Position Type : On-Call
• FLSA Classification : Non-Exempt
• Pay : Hourly
• Compensation : Commensurate with Experience
• Shift : Must be available to work rotating shifts
• Travel Requirements : Episodic, Less than 25%

Essential Functions

• Answer incoming calls and emails in a timely, professional, and courteous manner
• Represent clients serving as their emergency call center
• Monitor the Ship Security Alert System
• Receive initial incident and / or Emergency situation reports from Maritime and Energy Industry clients, which requires gathering and transcribing information with speed and accuracy
• Make regulatory notifications to government agencies, and alert Duty Incident Commanders, third party responders, and client representatives
• Complete incident reports and documentation, duty logs, and shift hand-off briefings
• Participate in scheduled and unannounced drills and exercises with clients and regulators (e.g. Qualified Individual notification exercises)
• Take initial reports for Government Initiated Unannounced Exercises for Maritime and Energy Industry clients, handling in accordance with internal operating procedures
• Follow and maintain the center tools and resources (e.g. go-kits, client procedures)
• Other duties as assigned

Minimum Job Requirements

• High School Diploma or equivalent
• 1 2 years in a prior Incident / Emergency Dispatch role or similar environment preferably in emergency dispatch or hazardous notification center
• Intermediate level skill with Microsoft Office products specifically Microsoft Teams and SharePoint
• Intermediate level computer literacy supporting a variety of software platforms
• Strong attention to detail of one’s own work, including identifying and correcting any spelling and / or grammar mistakes, verifying, and correcting industry specific terms when necessary
• Punctual and dependable with the ability and willingness to work evenings, weekends, holidays, and on-demand (during emergencies)
• Adaptable and patient with the ability to remain calm and professional during times of heightened activity, uncertainty, ambiguity, rapid change, and fixed deadlines
• Ability to communicate clearly, succinctly, and in a manner that appeals to a wide audience
• Ability to triage complex situations and effectively transcribe information accurately
• Ability to remain patient to professionally support international callers where English is not their primary language
• Capable of following a procedure and executing tasks as outlined within a procedure
• Must have basic computer skills and proficient in the use of the Microsoft Office Suite

Preferred Job Requirements

• Familiarity with Maritime & Energy Industry incident reporting requirements and with drill / exercise requirements
• Previous experience in an Incident / Emergency Dispatch environment, emergency response, incident management, and / or law enforcement or security

Job Description Disclaimer

This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such an interview shall inquire into an applicant's criminal history.

If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history.

Criminal history will not automatically disqualify a candidate.

Commitment to Diversity

• Witt O'Brien's is always looking for the most qualified and experienced professionals with a passion for public safety, emergency management, homeland security, disaster response, and continuity of operations.
• We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer / Veteran / Disabled

With you when it counts.

Perdue Brandon Fielder Collins & Mott, LLP in Houston, TX is seeking to hire an enthusiastic full-time Call Center Representative / Collector to resolve delinquent accounts using outstanding communication and customer service skills.

The typical work schedule in our collections center is Monday-Friday, 8 : 30 am-5 : 00 pm . This is not a remote position.

Are you a high-energy problem-solver who enjoys helping others? If so, read on!

We pay our Call Center Representatives / Collectors a competitive wage of $14.00 / hour. We also offer exceptional benefits including medical, vision, dental, life insurance, long-term disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an HSA, an annual bonus, and room for growth .

If this sounds like the right opportunity for you, apply today!

ABOUT PERDUE BRANDON FIELDER COLLINS & MOTT LLP

Perdue Brandon Fielder Collins & Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters.

We represent many types of governmental entities school districts, cities, counties, hospital districts, appraisal districts, special districts, and toll road authorities.

Our experienced team handles a wide variety of government collection issues, such as delinquent tax matters and fine and fee collections.

Here at PBFCM, we offer our employees a professional, yet casual team-based environment where we all work together to accomplish our goals.

Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company.

We value and reward hard work which is why we offer competitive compensation, excellent benefits, and opportunities for advancement .

A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE / COLLECTOR

As a Call Center Representative / Collector, you are the first point of contact for our company and are sure to provide superb customer service.

You spend most of your day on the phone handling incoming and outgoing calls. With great attention to detail, you research accounts to determine contact information for individuals and businesses.

Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed.

You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives.

QUALIFICATIONS

• High school diploma or equivalent
• Previous office experience
• Proficiency in Microsoft Office

Customer service experience is preferred. Experience in a law office, collections environment, or tax office is a plus! Are you punctual and dependable?

Can you work well in a team environment? Do you have strong written and verbal communication skills? Do you enjoy talking on the phone and understand good phone etiquette?

Are you attentive to detail? Are you organized and able to meet deadlines, work under pressure, and prioritize tasks? Can you effectively multitask?

If so, you may be perfect for this position!

ARE YOU READY TO JOIN OUR TEAM?

If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application .

We look forward to meeting you!

Location : 77008

Job Posted by ApplicantPro