Call Center Representative

Full-time

Remote Client Service Rep - Pay Rate : $14hr- $15hr

Our client in El Paso, TX is looking for hardworking, motivated talent to join their team. Are you looking for a Remote Call Center Position.

Candidate must reside in the El Paso, TX Area.

  • Pay rate : $14hr Monolingual / $15hr Bilingual Agents
  • Availability to work a shift between 7 : 00 AM- 5 : 30PM Monday-Friday
  • Paid training
  • Full time hours
  • Pay Increase of $1 after training
  • Candidates Must reside in El Paso, TX Area
  • Qualify candidates may be eligible for a bonus once converting to a full time employee

Job Description

Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

  • Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
  • Track and document all inquiries using the applicable systems.
  • Complete associated tasks according to the established guidelines.
  • Track and document all inquiries using the applicable systems.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Transfer / refer consumers to appropriate entities according to the established guidelines.
  • Escalate calls or issues to the appropriate designated staff for resolution as needed.
  • Facilitate translation services for non-English speaking callers according to procedures.
  • Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems.

Job Requirements

  • Shift 7 : 00 AM and 5 : 30 PM
  • High School Graduate or GED
  • Internet Access : Minimum of 20 Mbps download & 5 Mbps upload
  • Ability to type efficiently
  • Continuously demonstrate a high sense of urgency, and perform under pressure
  • Excellent Attendance (no time off while in training)
  • Organization and work prioritization skills
  • Proficient in utilization of Teams
  • Basic computer aptitude in Windows and / or Mac
  • Ability to handle 100+ calls a day, handle multiple repetitive calls
  • Positive, can-do attitude
  • 1 year of call center or customer service experience

Why should you choose Manpower?

  • Free training to upgrade your skills, including a free college tuition program
  • Medical, dental, vision, 401k
  • Weekly pay with direct deposit
  • 24 / 7 Manpower customer care support
  • Dedicated Career Partner to help you achieve your career goals
  • Voted #1 best places to work by Glassdoor 2021

If Interested

Stop your job search and apply today! A recruiter will be in touch within 24 hours.

Share this job with friends and family and earn dollars with every successful hire.

Manpower recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services.

At Manpower,we are committed to providing accommodations, and will work with you to meet your needs.

Apply Now

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  • Pay rate : $14hr Monolingual / $15hr Bilingual Agents
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  • Complete associated tasks according to the established guidelines.
  • Track and document all inquiries using the applicable systems.
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  • Transfer / refer consumers to appropriate entities according to the established guidelines.
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Stop your job search and apply today! A recruiter will be in touch within 24 hours.

Share this job with friends and family and earn dollars with every successful hire.

Manpower recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services.

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