Job Description

Remote Call Center Agents

Puerto Rico, New York, & California are excluded

Must Be Ethernet hard-wired; CAN NOT BE WI-FI

Our CDK Contact Center , the premier leader in automotive marketing is looking for all levels ofCall Center Support Agents who are hungry to succeed! Consider a career opportunity with us if you're looking for...

• A great culture with a team environment
• Work from the comfort of your home
• Excellent benefits with exceptional bonus opportunities!
• A rapidly growing, successful company that is a leader in the Automotive Industry
• A fun, diverse work environment

Appointment setting for automotive dealerships nationwide

• Provide quality calls 100% of the time and always represent An automotive dealership in a positive and professional manner
• Strong verbal and written communication skills
• Must have a quiet place to work free from background noise
• Prefers above-average efficiency in computer navigation skills : Experienced in navigating dual screen, multi-tab, multiple platform programs;

Able to guide a phone conversation with a prospect while simultaneously navigating those platforms; and, Able to take notes during the call on the relevant points for the dealership.

• Ability to effectively communicate using proper English and grammar
• Ability to effectively and professionally communicate in a one-on-one and team environment
• Effective time management and multitasking ability
• Self-discipline and patience

Salary Range $12-$14 / hr

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.

We Offer

• Paid training
• Hourly rate range : $ - $ plus the opportunity to earn extra in performance-based bonuses
• $500 Retention Bonus (Full-time), paid after 90 days of satisfactory performance
• Starting rate is dependent on previous experience (bilingual aplusbut not must)
• Flexible schedulesavailable
• Medical, dental, and vision benefits will be effective on the first day of employment. Other benefits include : Tuition reimbursement401K matchDependent Care Flexible Savings AccountsPaid vacationfull medical, dental, vision, and 401K benefits.
• Fast-paced, fun, friendly environment!

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.

The total compensation package for this position may also include annual performance bonus, benefits and / or other applicable incentive compensation offer Medical, dental, and vision benefits in addition to :

Paid Time Off (PTO)

401K Matching Program

Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities.

We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

It takes great medical minds to create powerful solutions that solve some of healthcares most complex challenges. Join us and put your expertise to work in ways you never imagined possible.

We know youve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, youll have the opportunity to work more flexible hours.

And working at Gainwell carries its rewards. Youll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

The Pharmacy Supervisor is responsible for managing a team of pharmacy technicians to decision prior authorizations and answer phone calls for the Ohio Department of Medicaid (ODM).

The supervisor will also be responsible for coaching, training, and monitoring the performance of the team to ensure they meet performance standards and company expectations.

Your role in our mission

• Lead and manage a team of pharmacy technicians to ensure exceptional service and compliance with service level agreements.
• Monitor call center performance metrics, identify areas for improvement, and optimize service delivery and customer satisfaction.
• Maintain a high level of knowledge about the Ohio Department of Medicaids prior authorization policies, and provide accurate and up-to-date information to staff and customers.
• Develop, review, and implement policies and procedures to improve call center operations' efficiency and effectiveness.
• Provide timely resolution of customer complaints and disputes, and escalate issues as necessary.
• Ensure HIPAA and Government security requirements compliance for all processes related to PHI sharing and storage, decision prior authorizations, and day-to-day operations.

What we're looking for

• Hold certification as a pharmacy technician with pharmacy experience
• Possess PBM (pharmacy benefit management) experience and knowledge of prior authorization processes
• Have proven experience as a call center supervisor or manager with strong leadership and people management skills
• Ability to analyze data, identify trends and make recommendations for improvements, and handle multiple tasks and priorities effectively

What you should expect in this role

• 100% remote work experience
• In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.

Greater speeds will of course provide better performance.

To Test your internet download and upload speed :

Go to

Search for Internet Speed Test or click .

LI-REMOTE

LI-JT1

LI-CM1

The pay range for this position is $48,400.00 - $69,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. Youll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

Job Description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

DUTIES AND RESPONSIBILITIES :

1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.

2. Identify the needs of client and find solution to it.

3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORKING CONDITIONS : 1. Remote

1. Remote

2. Shift-based in a Call Center that works 24 / 7.

3. Pacific Time Zone

4. Weekly Payout

Requirements

SKILLS AND QUALIFICATIONS :

1. Able to remain calm, composed, and professional even under pressure

2. Good English (grammar, speaking, conversational)

3. Knows how to use Google Maps

4. Fast typing skills

TECHNICAL & PHYSICAL REQUIREMENTS :

1. High speed and stable internet connection

2. A modern laptop / desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM)

3. Super important a quiet place to work, without any background noises

4. Power back up and internet back up is a MUST.

Requirements

SKILLS AND QUALIFICATIONS : 1. Able to remain calm, composed, and professional even under pressure 2. Good English (grammar, speaking, conversational) 3.

Knows how to use Google Maps 4. Fast typing skills TECHNICAL & PHYSICAL REQUIREMENTS : 1. High speed and stable internet connection 2.

A modern laptop / desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) 3. Super important a quiet place to work, without any background noises

Call Center / Customer Service Position - PAY RATE $19 / HR

Must be willing to take a typing and phone etiquette test - will be required

Job Description :

Call Center Representative will be assisting customers with the transition to a new billing software which produces a new look bill.

Will help customers to read bills, reset paswords, understand charges.

Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Minimally, trainees must be able to :

1) Type proficiently (45 WPM minimum)

2) Pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl / Alt / Delete to lock a screen, use of copy / paste, proficient in Word or OneNote for note taking, etc.

3) Pass a basic phone etiquette test.

4) Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.)

5) Demonstrate ability to learn quickly and can retain information that is learned

IND123

Planned Parenthood Southeastern Pennsylvania is the local affiliate of the country's leading sexual and reproductive health care advocate and provider.

Planned Parenthood Southeastern Pennsylvania operates 10 health centers throughout Chester, Delaware, Montgomery, and Philadelphia counties.

Nationwide, Planned Parenthood affiliates operate more than 600 health centers, providing medical services and sexuality education for millions of individuals (adults and teens) each year.

We also work with allies worldwide to ensure that all people have the right and the means to meet their sexual and reproductive health care needs.

Be part of the diverse and inclusive Planned Parenthood family and join us as a Call Center Representative. We currently have an On-Call (per diem) position available.

EPIC knowledge is preferred. The salary range for this position is $15.75 / hour to $16.75 / hour based on training and experience.

• Candidates must have a high school diploma or equivalent. Must possess exhibit strong attention to detail and follow-up with ability to multi-task in a fast-paced environment;
• possess excellent organization skills, strong verbal and written communication skills, strong interpersonal, time-management, and problem-solving skills;

be proficient in use of Microsoft Office 365 Software; and possess a demonstrated dedication to Planned Parenthood's mission, vision and values.

Please include a copy of your resume and cover letter with your application.

Planned Parenthood Southeastern Pennsylvania (PPSP) is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression / identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member / veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local laws.

We are fully committed to building a workplace that values racial and social justice. We strongly encourage all persons to apply, including people of color and members of the LGBTQ+ community.

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