Agent - Nightlife Call Center

Part-time

Job Description

The Nightlife Call Center Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

Job Responsibilities :

  • Answering and efficiently handling or directing incoming calls
  • Maximizing opportunities to confirm nightlife reservations sales
  • Inputting nightlife reservations in the appropriate computer systems
  • Providing callers with necessary confirmation
  • Expressing the luxury standards associated with the Wynn / Encore brand to callers, sharing information about the property and its amenities
  • Listening and documenting information accurately while on calls

Qualifications

Job Requirements :

  • Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
  • Willingness to work a flexible schedule that varies according to business needs
  • Must be able to work swing shift and weekends
  • Reading and communicating (writing and speaking) fluently and professionally in English
  • Knowledge of languages additional to English is preferred
  • Minimum of one year work experience in a high-volume call center
  • Previous Nightclub experience desired
  • Must be computer literate and proficient in MS Office
  • Must be able to type at least 30 WPM
  • Requires the ability to work efficiently and within a team environment

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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Agent - Nightlife Call Center

Wynn Las Vegas Las Vegas, NV
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Job Description

The Nightlife Call Center Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

Job Responsibilities :

  • Answering and efficiently handling or directing incoming calls
  • Maximizing opportunities to confirm nightlife reservations sales
  • Inputting nightlife reservations in the appropriate computer systems
  • Providing callers with necessary confirmation
  • Expressing the luxury standards associated with the Wynn / Encore brand to callers, sharing information about the property and its amenities
  • Listening and documenting information accurately while on calls

Qualifications

Job Requirements :

  • Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
  • Willingness to work a flexible schedule that varies according to business needs
  • Must be able to work swing shift and weekends
  • Reading and communicating (writing and speaking) fluently and professionally in English
  • Knowledge of languages additional to English is preferred
  • Minimum of one year work experience in a high-volume call center
  • Previous Nightclub experience desired
  • Must be computer literate and proficient in MS Office
  • Must be able to type at least 30 WPM
  • Requires the ability to work efficiently and within a team environment

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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Call Center - Member Contact Center Rep 1

Alaska, USA Arizona, USA California, USA Florida, USA Kent, WA, USA Nevada, USA Texas, USA Wyoming, USA Virtual Req #305 Friday, June 30, 2023 We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.

We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.

We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!

The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to : phones, e-mail, web channels, mail, and facsimile.

Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit / card transactions, processing loan payments, providing basic online banking support, etc.

This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union.

MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.

This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.

This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.

Responsibilities :

  • Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
  • Provides basic member service transactions, with quality and accuracy.
  • Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions.
  • Holds conversations that matter with members either in person or over the phone.
  • Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
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  • Recommends other products and services as appropriate from having conversations that matter with members.
  • Performs a wide variety of account maintenance including but not limited to : changes of address, name changes, adding / updating account set up, adding / updating joint owners, adding / updating beneficiaries, closing accounts, processing deceased accounts and notary services.
  • Identifies and reports any suspicious behavior or suspected fraud activity.
  • Completes all required training and compliance modules.
  • Treats all co-workers and members with respect.
  • Supports and participates in continuous improvement activities.
  • Represents the Credit Union in a positive and professional manner.
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Qualifications :

  • 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
  • Basic understanding of financial products and services
  • Professional verbal skills and etiquette
  • Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
  • Excellent follow up
  • Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
  • Excellent Written skills (Email) Grammar and Spelling
  • Member service and organizational skills
  • Work well with other departments Team player
  • Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
  • Willingness to make a difference
  • Personable and professional

Education :

High School Diploma or equivalent

Website : nuvisionfederal.com / careers

Pay scale by applicable geographic location :

  • Alaska : $16.39 - $20.49
  • Arizona : $14.35 - $17.94
  • Florida : $13.58 - $16.97
  • Nevada : $14.71 - $18.38
  • Southern California : $17.50 - $19.70
  • Texas : $13.79 - $17.24
  • Washington : $16.82 - $21.02
  • Wyoming : $13.58 - $16.97

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.

California Employee Privacy Notice :

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    Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time.

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