Job Description

HGV Now Offers Day One Team Member Benefits!

Do you like developing and encouraging team members? Becoming a Supervisor requires you to maintain the day to day operations for the Call Transfer Vacation Advisors.

Enhancing package sales production through monitoring, also includes side by side coaching, product knowledge advancement, and development.

Maintain VPG levels through ensuring quality sales process improvements. Track team production, attendance and schedule adherence.

Rotate coverage on weekends and holidays as scheduled. Uphold and implement all Hilton practices, policies and ethical standards.

We strive on delivering exceptional service to our customers.

ESSENTIAL FUNCTIONS

• Perform quality call monitoring for the department. Resolving whether service delivered meets department quality / service standards thru the use of the call recording platform.
• Tracking attendance, schedule adherence and sales performance at the team member level.
• We work with other departments to ensure all package sales are within sales guidelines.

SUPPORTIVE FUNCTIONS :

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

With the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Follow up on any system issues with TDI.
• Verify room and tour availability as needed.
• Confirm QA process has been followed as instructed.
• Managing PTO and schedule exception requests for team members.
• Assist customer follow-up issues for continuous excellent customer service.

Qualifications

Hilton Grand Vacations is a leader in the Vacation Ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

At the core of our company’s success are our Team Members. To fulfill this role successfully, you must be able to possess the following minimum qualifications and experience :

• 1 or more years of timeshare call center experience
• 1 year of Team Lead / Supervisory experience

It would be useful in this position for you to demonstrate the following capabilities and distinctions :

• Effective communication in a leadership role
• Ability to manage groups and individuals providing daily feedback to staff and updates to management as needed
• Mid level computer skills

WHY DO TEAM MEMBERS LIKE WORKING FOR US?

• Competitive base pay plus commission
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation
• Employee Stock purchase program.
• Tuition reimbursement programs.
• Numerous learning and advancement opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request an accommodation

Call Center - Member Contact Center Rep 1

Alaska, USA Arizona, USA California, USA Florida, USA Kent, WA, USA Nevada, USA Texas, USA Wyoming, USA Virtual Req #305 Friday, June 30, 2023 We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.

We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.

We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!

The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to : phones, e-mail, web channels, mail, and facsimile.

Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit / card transactions, processing loan payments, providing basic online banking support, etc.

This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union.

MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.

This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.

This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.

Responsibilities :

• Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
• Provides basic member service transactions, with quality and accuracy.
• Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions.
• Holds conversations that matter with members either in person or over the phone.
• Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
• Performs various duties including but not limited to : Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
• Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
• Recommends other products and services as appropriate from having conversations that matter with members.
• Performs a wide variety of account maintenance including but not limited to : changes of address, name changes, adding / updating account set up, adding / updating joint owners, adding / updating beneficiaries, closing accounts, processing deceased accounts and notary services.
• Identifies and reports any suspicious behavior or suspected fraud activity.
• Completes all required training and compliance modules.
• Treats all co-workers and members with respect.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Other related duties as assigned.

Qualifications :

• 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
• Basic understanding of financial products and services
• Professional verbal skills and etiquette
• Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
• Excellent follow up
• Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
• Excellent Written skills (Email) Grammar and Spelling
• Member service and organizational skills
• Work well with other departments Team player
• Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
• Willingness to make a difference
• Personable and professional

Education :

High School Diploma or equivalent

Website : nuvisionfederal.com / careers

Pay scale by applicable geographic location :

• Alaska : $16.39 - $20.49
• Arizona : $14.35 - $17.94
• Florida : $13.58 - $16.97
• Nevada : $14.71 - $18.38
• Southern California : $17.50 - $19.70
• Texas : $13.79 - $17.24
• Washington : $16.82 - $21.02
• Wyoming : $13.58 - $16.97

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.

California Employee Privacy Notice :

Covid-19 Precaution(s) :

• Remote Interview Process (some positions vary)
• In-Person Interview required for Front-Line Positions
• Social Distancing and Mask Guidelines in place

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring.

Connecting. Growing together. Primary Responsibilities : Telephonic in-take and processing of home health referrals Communicate and collaborate with other members of the health care team (PCP, CMA, health plan) to coordinate all needed care and service Take verbal and written orders from providers Write and code orders to be electronically faxed You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Sign on Bonus $4, Required Qualifications : High School diploma and / or equivalent Current, unrestricted NV LPN license or temporary NV LPN license with the ability to obtain permanent NV LPN license upon expiration of temporary NV LPN license 1+ years of clinical experience in a hospital or nursing home 1+ years of working with all Windows PC applications in a work environment 1+ years of experience charting in EMR (Electronic Medical Records) Preferred Qualifications : 1+ years of case management experience Knowledge of CMS guidelines for State of Nevada and / or home health experience Bi-lingual or multi-lingual Fast paced individual with the ability to think critically Multitasker able to use different portals while documenting and talking to patients Excellent listening skills Careers with Optum.

Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time.

We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility.

Work with diverse, engaged and high-performing teams to help solve important challenges. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

AGR Group is a growing call center seeking new customer service / sales agents. AGR Group is the leader in the energy customer service industry.

If you’ve ever worked in a call center or have worked in sales of any sort, this is the job for you. Come in today & train for success! Weekly Pay Base & Commission Pay Bonus Incentives Weekly Performance Bonus for Perfect Attendance PTO Full paid training Fun and Rewarding Games (SPIFFS) Overtime Available! Growth opportunities Job Responsibilities : Use multi-line phone systems Meet established productivity goals : sales, call handling time, records accuracy Work simultaneously with multiple computer applications and database.

Shift : 8 hour shift Supplemental pay types : Bonus pay Commission pay Powered by JazzHR

At Office1, we leverage our "winning triangle" to create an unparalleled company culture. We align our commitment to our customers with our employee goals.

We understand that our employees enable our customers' success and that is why we focus on creating opportunities rooted in our employee' purpose and passions!

What is Office1?

As a leading provider of office technology solutions in the SMB space, Office1 has been serving our customers since 1995.

We offer our customers a unique SaaS like engagement to manage all their technological needs which has enabled Office1 to become one of the fastest growing managed service providers in the Western United States.

Come help us shape the future!

We are looking for an experienced Call Center Representative to join our Customer Service Concierge's team who will provide top quality customer service when supporting our customers in an effective, efficient manner, and in accordance with the company policy and service standards.

What You'll Be Doing (Note : This is an onsite position Mon-Fri, 8am-5pm - no remote work or hybrid schedule available)

• Taking incoming calls for all service-related questions with internal and external customers.
• Initiating service requests, dispatching technicians, and answering general contract questions.
• Identifying, researching, and resolving customer issues within available systems.
• Following-up on customer service calls and inquires that are not immediately resolved.
• Taking supply calls and i nputting supply orders; assisting sales team with questions.
• Generating monthly statements and providing administrative support.
• Making outbound A / R calls for collections and preparing invoices for mail distribution.

Desired Skills, Experience, and Education

• High school or equivalent with ability to learn and implement new knowledge quickly.
• Prior customer service call center experience in relatable field.
• Understanding of office administration and bookkeeping procedures.
• Proficient in Microsoft Office suite (i.e., Word, Excel, Outlook, etc.).
• Experience in maintaining confidentiality of all sensitive matters and information.
• Ability to deliver results within assigned timelines and demonstrate a sound work ethic.
• Outstanding organizational, time management, and attention to detail skills.
• Ability to multi-task, take initiative, establish priorities, and take ownership of work.
• Excellent interpersonal, oral, and written communication skills.
• Strong analytical and problem-solving skills; possess cultural awareness and sensitivity.
• Positive, can-do attitude with the ability to build positive working relationships with a wide variety of individuals and management.

Benefits

As part of Office1, you'll receive world class benefits, including :

Medical, dental, and vision (with a generous contribution)

Vacation Time and Paid Personal Time Off

Supplemental Benefits (STD / LTD, Life, Accident, Critical Illness)

401K Matching

Diversity

Office1 believes we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences.

We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.

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