• Must be a resident of Indiana
• Current fully remote with the transition to a hybrid model (one day a week)
• Hourly rate of $20.19, full time with benefits

Job Summary

This job is for an individual who is a self-starter, energetic and excited to work with the community to bring awareness to the program.

It also requires patience, flexibility, and focus on deadlines and meeting metrics.

This job is not for an individual who requires a train-the-trainer environment’ or does not work well independently.

JOB RESPONSIBILITIES :

• 1.Conduct outreach including outbound and inbound calls to the aging, blind, and / or disabled population in Indiana;
• 2.Coordinate the outreach activities of the Outbound Call Team and report outcomes on an ongoing basis;
• 3.Liaison with local Community Based Organizations and other area agencies who service the blind, aging, and / or disabled population in Indiana and function as the primary point of contact to these agencies;
• 4.Develop and maintain positive relationships with community leaders, county staff, State agencies, and community groups to serve as a liaison with the various constituents;

5.Conduct outreach presentations (program education and enrollment options) to recipients and community members as needed / requested; and

6.Educate clients and staff to support initiatives.

Education & Experience Requirements :

• High School diploma or equivalent required;
• Excellent written and verbal communication skills required;
• Ability to self-manage time, tasks, and teams required;
• Ability to perform comfortably in a fast-paced, deadline and detail-oriented work environment preferred;
• Two (2) years of experience in Call Center or a similar role for a health care-related organization preferred;
• Experience working with State of Indiana Family and Social Services Administration and / or Medicaid programs preferred;
• Ability to work as a team member as well as independently highly suggested;
• Proficient in MS Office products, specifically PowerPoint and Excel
• Demonstrates strong people skills;
• Ability to successfully execute many complex tasks simultaneously highly suggested;

Education and Experience Requirements

Essential Duties and Responsibilities :

• Provide Support to the day-to-day operations of the Special Needs and Outreach Coordinators.
• Assist in the scheduling of Outreach staff to ensure compliance with contract requirements.
• Provide training and assistance to the Outreach Coordinators.
• Assist Outreach Coordinators in identifying and resolving issues and concerns related to special needs enrollments and field outreach.
• Provide support in the enrollment and education of special populations including Children in Substitute Care and Juvenile Probation as needed.
• Act as a Liaison between the Enrollment Assistance Program Contract Manager and the Medicaid Managed Care Plans on "as needed" basis.
• Collaborate with internal management team to improve enrollment and quality procedures.
• Build relationships with County Assistance Offices and Community Based Organizations by traveling and delivering educational presentations regarding the Enrollment Assistance Program.
• Facilitate statewide communication with regards to outreach, special needs enrollment and field enrollment activity.
• Assist with the Coordination of the Health Choices Advisory Committee Meetings, held three times / year at five different locations within the State.
• Attend and assists with the bi-monthly webinars for the Enrollment Assistance Program as needed.
• Facilitate statewide communication with regards to outreach, special needs enrollment and field enrollment activity.
• Convene key consumer groups, government agencies, and provider groups to improve special needs enrollment, field enrollment and MA Consumer education activities.
• Arrange for quarterly consumer surveys.
• Complete Special Needs or Outreach Coordinator tasks as needed. ther duties as required or assigned by the manager.
• Perform other duties as required or assigned by the manager.

Minimum Requirements :

• High School diploma or equivalent with 4+ years of experience, or Associate degree with 2+ years' experience.
• May have additional training or education in area of specialization.
• Work on assignments that are moderately difficult, requiring judgement in resolving issues.
• Understand implications of work and make recommendations for solutions.
• Communicate on complex or sensitive issues or draft such responses for supervisor or team lead.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

MDS is currently seeking experienced and successful outbound contact center representatives to work remotely at home. Our agents spend their day talking with donors and prospective donors, updating them on our clients' important work and asking them to support the effort financially.

MDS is one of the nation’s largest and most respected telephone fundraising companies. We have been in business for 30 years and work for many well-known and admired non-profits and charities such as Habitat for Humanity, Operation Smile, Feeding America, Special Olympics, and the Republican Party.

Responsibilities of Remote Call Center Representative

• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner that strengthens the connection between non-profit and donor.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.

Requirements of the Fundraising Agent.

• 1 year or more of successful outbound telemarketing preference given to telephone fundraising experience.
• Dedicated wired internet connection
• A quiet place to work at home free from normal household interruptions
• Basic computer skills and familiarity
• A commitment and enthusiasm to the charitable and non-profit causes we represent is a huge advantage.
• Hiring for Full-time positions only

Benefits :

• Weekly paycheck
• $15-$16 per hour for 40 hours shifts (depending on schedule)
• Top performers can earn additional bonus of $8-$12 / hour - bringing total protentional compensation to $20-$30 / hr. In 2021, MDS paid our agents $676,000 just in performance bonuses.
• Health insurance eligibility after just 2 months
• Paid time off
• Overtime opportunities
• Satisfaction of knowing that your work is making a difference!

Description

Scheduled Weekly Hours :

Shift :

Exempt / Non-Exempt :

United States of America (Non-Exempt)

Company :

WVUH West Virginia University Hospitals

Cost Center :

550 WVUH Scheduling Call Center

Address :

3040 University AveMorgantownWest Virginia

Call Center IT Coordinator Indianapolis, IN Call Center IT Coordinator Indianapolis, IN

Call Center IT Coordinator

Requirements :

• Customer Service Experience
• IT Experience
• Call Center Experience
• ServiceNow experience
• Proficient with Microsoft Office applications

Do you like MONEY? Get PAID Bi-Weekly! Are you looking to Advance in a company? Do you appreciate the Hustle ? Have you been searching an Opportunity ?

You have found it*! Do you love talking to people? Do you love engaging people and having a conversation with them? Then you will love this job!! Jumpstart your career today and submit your resume! We need you to engage our customers on the phone, and get them excited about our unique process for kitchen renovation!!! Here are some of the things you will be doing : Answer phones and schedule sales appointments for our in-home consultants.

Arrange appointment times with customer and service technician. Initiate outbound calls to customers, who have requested our product information.

Take payments over the phone. Create and schedule sales leads as required. Coordinate Design Consultant appointments. Report issues to supervisors.

Process documentation as required Maintain database updates and resolutions. All other miscellaneous responsibilities and duties as assigned.

We are looking for the Following Experience : 1-2 years dispatch or Customer Service preferred. Call Center experience preferred.

High school diploma or equivalent required. Good communication skills required. Basic data entry and retrieval skills required Job Type : Full-time Salary : $16.

00 - $17.00 per hour plus Bonus Benefits : Paid time off Shift : Day shift No nights Weekly day range : Monday to Friday Weekend availability Ability to commute / relocate : Indianapolis, IN 46226 : Reliably commute or planning to relocate before starting work (Required) Work Location : In person Powered by JazzHR