Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.

We are proud to have been named the National Apartment Association's 2023 Top Employer in the Supplier Category. Pay of $16.

00 / Hour! Full Time, Monday-Friday, Choice Between 9 : 00am - 6 : 00pm OR 11 : 00am - 8 : 00pm! Paid Holidays Off and No Weekends! We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual.

Complimentary gym access, meal prep services and more! Employee Discount Program! Long-term Career Opportunities : Many of our leaders started with Chadwell looking for a job, just like you, but found long-term career opportunities at one of our 21 Branches across the Country.

Named Top 100 Companies in Tampa Bay 2019, 2020, 2021 and 2022! Overview Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry.

We have 21 branches nationwide and are growing into more locations. To keep up with our growth we are looking for an enthusiastic and energetic individual to work as a Chadwell Supply Call Center Representative! The Call Center Representative will answer inbound calls from specified queues and process quotes, orders, and returns.

They will accurately process all credit card authorizations, returns, request for histories, and reports. They will work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls.

Duties and Responsibilities Be able to process stock orders, quotes, and returns accurately. Work quickly to provide substitutes for items placed on backorder if requested.

Be able to process Credit Card Authorizations on open orders. Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts.

Be able to answer the phone with a clear friendly tone. Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts.

Acknowledge and answer all emails as they arrive. Participate in Lunch and Learns and all other product knowledge opportunities.

Remain logged into queues during business hours. Requirements Be a minimum of 18 years of age. Be familiar with the use of Microsoft Outlook, Excel and SalesPad.

Be able to perform data entry in a computer and extract information on orders and accounts. Have strong process analysis and improvement skills.

Have ability to multi-task with frequent interruptions. Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment.

Education Requirements High School Diploma or equivalent education required; some college recommended. Average computer literacy and experience required. #INDAC Powered by JazzHR

Job Description

LaSalle Network is actively seeking Call Center Representatives for one of our clients in the Tampa, Florida area! In this position, you will help customers with any inquiries and answer any unsolved questions they may have, while providing top notch customer service.

Call Center Representative Responsibilities :

• Answer incoming calls and respond to customer emails
• Provide product, service, order-status and account information to customers
• Process orders, resolve billing issues, exchange or return merchandise and adjust customer accounts accordingly
• Research, identify and resolve customer complaints while maintaining detailed documentation and record keeping
• Identify and escalate unresolved customer issues to management for further investigation
• Follow up calls to customers to confirm appropriate changes were made

Call Center Representative Requirements :

• 1 year of experience working with customers in a phone-based role
• Working knowledge of Microsoft Office, general computer skills and basic typing skills
• Proven customer specialist experience : active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment
• Be a positive coworker : work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willingness to support others and contribute to an overall positive culture
• Ability to use critical thinking skills and make decisions

If you are interested in this Call Center Representative role, apply today!

Thank you,

Tamara Ledogar

Project Manager

LaSalle Network

Job Description

LaSalle Network is actively seeking Call Center Representatives for one of our clients in the Tampa, Florida area! In this position, you will help customers with any inquiries and answer any unsolved questions they may have, while providing top notch customer service.

Call Center Representative Responsibilities :

• Answer incoming calls and respond to customer emails
• Provide product, service, order-status and account information to customers
• Process orders, resolve billing issues, exchange or return merchandise and adjust customer accounts accordingly
• Research, identify and resolve customer complaints while maintaining detailed documentation and record keeping
• Identify and escalate unresolved customer issues to management for further investigation
• Follow up calls to customers to confirm appropriate changes were made

Call Center Representative Requirements :

• 1 year of experience working with customers in a phone-based role
• Working knowledge of Microsoft Office, general computer skills and basic typing skills
• Proven customer specialist experience : active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment
• Be a positive coworker : work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willingness to support others and contribute to an overall positive culture
• Ability to use critical thinking skills and make decisions

If you are interested in this Call Center Representative role, apply today!

Thank you,

Tamara Ledogar

Project Manager

LaSalle Network

Keywords and Related Terms : call center representative , call center , customer service #LI-NAOSCS

DIRECTOR OF OPERATIONS MARKET RESEARCH TELEPHONE CALL CENTER

Set up and manage projects from start to finish. This includes assigning interviewers to projects based on previous briefings and performance, checking quotas and remaining sample to complete the project, and ensuring supervisors are prepared for shift.

Full knowledge of the Quancept and Voxco CATI systems, being used in the center and its management; including capability of checking quotas, loading and managing sample, running toplines and other simple reports.

Daily meeting with direct staff regarding current project schedule, review project budgets vs. actual production, quality efforts and sample health.

Responsibility for management of telephone center operations including the quality, efficiency and performance of interviewing, and for ensuring all projects are completed on time, on budget and in a manner and quality that is consistent with client and the company goals.

Primary point of contact for all call center issues including technical infrastructure.

Planning, directing and coordinating department efforts, i.e., training, staffing, etc.

Understanding department budgets and utilizing them to promote Center success. Evaluating and developing strategies and plans for departmental success.

Ensuring a healthy work environment for all Center employees. Work with shift supervisors to ensure that all interviewers are meeting production goals by reviewing interviewer production statistics, identifying strengths and weaknesses of individual interviewers and ensuring that supervisors are working one on one to improve interviewer performance.

Oversee the assignment of interviewers to projects that maximize their strengths as well as the performance of the job and assign other interviewers to retraining.

Working with shift supervisors, ensure that all interviewers are producing quality work by confirming that supervisors are reviewing and coordinating feedback to interviewers on monitoring and validating.

Ensure that policies and procedures are being followed, and coordinate feedback from coding and data processing to the supervisors.

Ensure interviewers have a forum through which to evaluate supervisors

Continually coach supervisors and work to improve their level of competence both managerially and technically. Ensure the Center's overall quality is in line with Company Standards.

Ensure Client Services Managers are provided accurate, clearly presented status reports on their projects nightly, according to their specifications.

Ensure telephone center's quality assurance department provides feedback to supervisors on interviewer performance, and ensure supervisors are providing feedback to interviewers.

Oversee client monitoring and ensure project directors receive feedback from QA department regarding their clients’ monitoring.

Provide daily interviewer notes for staff detailing projects going that day, specific dialing patterns or client concerns, and goals for production and dials on each project.

Keep up to date with labor laws pertaining to the State we operate in as well as any 'conditions' affecting the work environment (i.

e., rules / guidelines re : COVID)

Responsible for the individual performance and development of supervisors.

• Communication skills in a professional setting
• Leadership skills
• Coaching and mentoring skills

Maintain budgets on jobs by tracking production rates versus their bid and hourly revenue. Intervene on problem jobs by communicating with Client Services Managers in order to meet hourly revenue goals on all projects.

Monitor gross and operating margins and work to achieve goals on a monthly basis. Monitor and maintain the center’s annual budget, i.

e., Gross Margin & Revenue per Hour (RPH).

Working knowledge of financial statements, i.e., budgets, gross margins, labor reports, etc.

Proficiency in Excel - understanding and using formulas, i.e., basic operations (MDAS), reference cells / worksheets

Problem solving, critical thinking, relationship building and empathy.

Techstaff has immediate openings for Inbound Call Center Customer Service Representatives. Projected duration is estimated as 6 months to 1 year.

Pay is $20.00 -21.35 per hour. The positions require experience with up to 100 inbound calls daily. The position schedules are between 8 : 00am and 5 : 30pm at the client facility located near Raymond James Stadium.

Using superior customer service and communication skills you will assist customers with account related functions such as : *Service start-up *Service termination *Change of address *Billing disputes *Usage inquiries *Explanation of special services and programs *Transfers to correct departments *General customer serviceThese positions are NOT sales, collections, cell phone, mortgage or credit card related! It does REQUIRE Inbound Call Center Exp.

If you have excellent communication skills, are reliable and have a stable work history please apply immediately with a resume attachment.