Call center supervisor

Full-time

The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening in New York and one in Hartford.

If this sounds like you or someone you know, please apply immedietely as these positions are going quickly. Thank you! Job Responsibilities : -Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs.

  • Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance-Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.
  • Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs-Work closely with the Quality Assurance / Training Manager regarding staff performance and training needs-Performs other duties as may be assigned by the Call Center Supervisor or ManagementJob Requirements-Associate's or Bachelor's degree from an accredited college or university-A minimum of one year of supervisory experience in a health or social services field-High school diploma or equivalency, or related customer service functions-Experience working with culturally and linguistically diverse populations in a courteous and effective manner
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The Call Center Agent is a key position within our Warranty Team. As a Call Center Agent, you will be the voice of our organization and of our clients.

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Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at .

For U.S. benefit information, visit . For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best / Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world.

Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service.

An ability to innovate in practical ways. And a willingness to take chances. We call our culture .

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Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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