The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening in New York and one in Hartford.

If this sounds like you or someone you know, please apply immedietely as these positions are going quickly. Thank you! Job Responsibilities : -Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs.

• Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance-Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.
• Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs-Work closely with the Quality Assurance / Training Manager regarding staff performance and training needs-Performs other duties as may be assigned by the Call Center Supervisor or ManagementJob Requirements-Associate's or Bachelor's degree from an accredited college or university-A minimum of one year of supervisory experience in a health or social services field-High school diploma or equivalency, or related customer service functions-Experience working with culturally and linguistically diverse populations in a courteous and effective manner

The Call Center Agent is a key position within our Warranty Team. As a Call Center Agent, you will be the voice of our organization and of our clients.

But, more than that, you’ll also be a voice of compassion and care. Acting as the customer’s primary point of contact, you’ll listen, solve problems, answer questions and work with them to find a resolution.

The schedule for this position is 4PM-12AM EST, 5 days a week (Can include weekends) with a start date of August 21st, 2023.

What will be my duties and responsibilities in this job?

• Provide superior service to our customers by listening, analyzing problems, and resolving issues
• Provide service to customers through chat, as well as phone
• Use your expertise to proactively make recommendations that will help customers avoid future issues
• We are an environment that fosters growth and enables you to learn new aspects about our business, systems, policies and most importantly how to effectively engage and resolve customer challenges
• Ability to work a flexible schedule including weekends. You will also be required to virtually attend 2-4 weeks of training, Monday through Friday
• Service center is open 24 hours a day, 365 days a year

What are the requirements needed for this position?

• Relentless drive to provide exceptional customer service
• Excellent communication and listening skills, both written and verbal
• Strong attention to detail and problem-solving skills
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology while handling calls
• Minimum high school diploma / certification
• Ability to work remotely in your home office

What other skills / experience would be helpful to have?

• 1-2 years in a call center or customer facing role
• Bilingual (French)

Pay Range :

$29,200.00 - $48,200.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at .

For U.S. benefit information, visit . For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best / Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world.

Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service.

An ability to innovate in practical ways. And a willingness to take chances. We call our culture .

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Welcome to Porvox Speak, a marketing company that is all about bringing your brand’s voice to life! We’re a team of creative thinkers, social media gurus, and branding wizards who are dedicated to making your business stand out in a crowded marketplace.

Porvox Speak is seeking a Call Center Representative to join our Customer Service department. As a Call Center Representative, you will be responsible for answering incoming calls from customers, resolving their inquiries, and providing excellent customer service.

Pay : $19.50 - $32.00 per hour

Duties :

• Answer incoming calls from customers and respond to their inquiries
• Resolve customer complaints and issues in a timely and professional manner
• Provide accurate information about products and services to customers
• Document all customer interactions and transactions in our system
• Meet and exceed performance metrics, including call handling time and customer satisfaction

Job Requirements for Call Center Agent at Porvox Speak

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to handle high volume of calls and emails
• Strong problem-solving skills
• Ability to work in a team environment

Your primary responsibility will be to handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure customer satisfaction.

This is a dynamic role that requires strong communication skills, problem-solving abilities, and the ability to work effectively in a fast-paced environment.

Key Responsibilities : Handle incoming customer calls with professionalism, empathy, and efficiency.Respond to customer inquiries, providing accurate and relevant information about products, services, and policies.

Address customer concerns and complaints, aiming to resolve issues on the first call whenever possible.Utilize appropriate scripts and resources to handle common customer requests and provide consistent service.

Identify and escalate complex or high-priority issues to the appropriate department or supervisor for resolution.Maintain a comprehensive understanding of products, services, and promotions to effectively communicate with customers.

Update customer records and document all interactions in the company's customer relationship management (CRM) system.Process orders, returns, and exchanges in accordance with company policies and procedures.

Follow up with customers to ensure satisfaction, gather feedback, and promote additional products or services.Meet or exceed individual and team performance targets, including call quality, customer satisfaction, and productivity metrics.

Requirements : High school diploma or equivalent; additional education or relevant certifications are a plus.Excellent verbal and written communication skills in Language with a professional and courteous phone manner.

Strong teamwork and collaboration skills to work effectively with colleagues and support team goals.Customer-centric mindset with a genuine passion for delivering exceptional service.

Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services.

We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.

Your success matters, and we know it.Thats Impresiv!