Job Details :

My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume.

This role will be 2nd shift EST or 1st Shift PST and will be fully remote.

Responsibilities :

Technical support of Network, Desktop and Applications.

Strong troubleshooting skills.

Ability to follow strict escalation procedures.

Excellent Documentation and Communication.

Ability to work with minimal supervision.

Required Skills :

Help Desk Call Center

Healthcare Environment

Active Directory

MS Windows 7 & 8.

MS Office 2003 / 2007 / 2010.

Email Administration (MS Outlook).

Edgar Unthank

300 Conshohocken State Road Conshohocken, PA 19428

Direct Line :

Join CABS Heating & Air Conditioning as our full-time HVAC Call Center Rep that provides excellent service to our clients over the phone in the West Sacramento, CA area.

This customer service position at our office earns a competitive wage of $17-$21 per hour , depending on experience.

In addition to competitive pay and our family-oriented culture , we offer our HVAC Call Center Reps the following benefits :

• Health, dental, and vision insurance
• 401(k)
• Paid time off (PTO)
• 6 paid holidays
• Birthday pay

Interested and wondering how to apply for this position at our office? It's easy! If you have exceptional customer service skills and enjoy talking on the phone, just fill out our initial mobile-friendly online application .

We hope to meet you soon!

DAY-TO-DAY

This customer service position typically works at our office between 8 : 30 AM and 5 : 00 PM, Monday through Friday . The schedule can vary during our busy season.

As an HVAC Call Center Rep, you play a vital role in our heating and air conditioning company. Every day, you arrive ready to handle a variety of duties, including scheduling appointments as well as offering ancillary products and services to help meet our call center's sales quotas.

Committed to providing quality customer care, you diligently stick to your company-provided script while on the phone. Working closely with our dispatchers, you promptly respond to all customer inquiries regarding scheduling, equipment services, invoicing, and general inquiries.

Exceptionally organized, you schedule our clients' preventive maintenance service appointments, review completed service work orders, and generate our techs' daily debriefing calls.

A team player, you participate in all company-sponsored training classes. No matter the circumstances, you always maintain a courteous demeanor with all customers and associates.

You find great satisfaction in helping our customers receive the assistance they need !

ABOUT CABS HEATING & AIR CONDITIONING

At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area.

We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort.

In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity.

Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.

We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible.

Our employees are part of our family , and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development .

If you are looking for a company that you can grow with , look no further!

OUR IDEAL HVAC CALL CENTER REP

• Excellent communicator - great communication skills and enjoys being on the phone
• Adaptable - works well under pressure and thrives in fast-paced environments
• Patient - remains calm and collected no matter the circumstance

If this sounds like you, keep reading!

REQUIREMENTS FOR AN HVAC CALL CENTER REP

• High school diploma OR equivalent
• 2+ years of customer service experience
• Exceptional communication and customer service skills
• Basic computer skills
• Experience using Microsoft Word and Excel
• Ability to work extended hours, nights, and weekends
• Ability to read a map and geographical knowledge of our service area

If you meet the above requirements, we need you. Apply today to join our office team!

Location : 95605

Call Center Supervisor

Overview : The Customer Call Center is the contact point and voice of the practices and handles incoming calls for new patients, office overflow and professional callers.

The role of the Customer Call Center Supervisor is to monitor and coach all Customer Call Center Representatives to ensure they provide the highest-level of customer service to assist callers and patients with information regarding treatments, services, insurances and financial items.

The Call Center Supervisor is a detailed-oriented, results-driven leader that will ensure all incoming calls are answered, routed to appropriate offices and team members, and capturing of all caller information is accurate and reported.

The Call Center Supervisor is passionate about the Image Orthodontics brand / offering and customer / patient experience, and leads and inspires the Call Center Representatives to drive conversion of leads and referrals to new patients.

Primary Job Responsibilities :

• Leads the day-to-day operations of the Customer Call Center to ensure the efficient use of resources, the accurate reporting of call data and the effective delivery of company services and information.
• Oversees the workflow of the Customer Call Center team, working to ensure that quality metrics are reported and that operational efficiencies are streamlined, met and / or improved as needed.
• Responsible for training, coaching and developing staff; resolving complex issues; and serving as a communications conduit between staff and Leadership Team.
• Ensures that Customer Call Center staff provide accurate information regarding company’s services and products, and the highest level of customer service.
• The Customer Call Center Supervisor will monitor Call Center Representatives to ensure that all incoming calls are answered and handled accordingly (Supervisor will also answer calls) :
• Engaging with clients in a friendly and professional manner while actively listening to their concerns
• Addressing general questions regarding treatments, services and insurances
• Offering support, solutions and resolutions to callers and customers in accordance with the company's customer service policies.
• Provide information on practice locations
• Forwarding to appropriate location or individual
• Taking messages and forwarding to appropriate location or individual

The Customer Call Center Supervisor will monitor and coach Call Center Representatives to ensure that they are :

• Performing outbound calls to follow up on and convert new patient leads and referrals and secure new business.
• Effectively pitching and selling service offering promotions.
• Maintaining an outgoing attitude to callers, patients and co-workers.
• Accurately record caller / customer information within customer service database
• Scheduling and rescheduling of appointments.
• Multi-tasking, switching between multiple screens and systems with speed and ease in order to provide quick and accurate information to patients and callers.
• Staying up-to-speed on company marketing programs and promotions in order to address inquires.
• Continuously improving Call Center KPI around missed call rates and quality of service.
• Compiling weekly and monthly reports on call center activity and performance.
• Proactively addresses personnel and performance issues and handles according to company guidelines and in diplomatic fashion.
• Clerical duties may include faxing, copying etc.
• Ordering of administrative supplies as needed.
• Other duties as requested.

Qualification Requirements

• 5-7 years of customer service experience in orthodontic or medical call center; at least 5 years in supervisory role.
• Team player and collaborator; ability to coordinate between corporate teams and practice teams to ensure patient service is as seamless as possible.
• Demonstrated knowledge of contact center operations; familiar with Automated Call Distributor, Interactive Voice Response, Workforce Management and Customer Relationship Management.
• Proficient with contact center voice and data management systems and able to quickly learn new software; knowledge of contact center practices with strong analytical and problem-solving skills.
• Experience in managing metrics ensuring customer satisfaction and reporting statistical performance levels related to operations.
• Organized, and having a friendly and engaging demeanor.
• Outstanding communication skills (both written and oral), active listening, problem-solving skills and organizational skills.
• Project management skills necessary to perform certain job functions, such as scheduling, data entry and reporting.
• Knowledge of insurances.
• Proficient in Google Sheets, Docs, Microsoft Excel, GMail, Data Entry
• Some knowledge of CRM systems
• Associate or Bachelor’s degree

Benefits : Competitive Pay, Vacation Pay, Holiday Pay, Medical, Dental, Vision, 401K, Life Insurance

Hours : Monday Friday

Shift : 9am 6pm

Do you enjoy scheduling, organizing, have a great sense of direction and having weekends and holidays off? If so then this job may be for you!

Paratransit, Inc. is now accepting applications for a full-time Transportation Coordinator to provide assess and respond to customer inquiries regarding travel and trip planning options using an inventory of available services for various modes of transportation in the Sacramento Region.

The schedule is Monday through Friday from 8 : 00 a.m. to 5 : 00 p.m.

Typical duties :

Answers incoming call center telephone lines in a courteous and professional manner

Screens callers to obtain appropriate information needed for trip planning requests

Researches travel options most appropriate for the customer

Provides the customer with the proper information (phone numbers, schedules, types of travel, website information, time tables, routes, etc.

to reach their desired destination

Uses appropriate software applications to access necessary information

Maintains detailed travel information database and library to work in conjunction with our trip planning systems

Providing one on one in person travel training and functional assessments of skills required to use regular public transportation

The minimum qualifications include, but are not limited to :

• Knowledge of computer software required in completing assigned functions, including but not limited to, Microsoft Word, Power Point, Outlook, Google Docs, and Zoom.
• Ability to hear, speak and communicate in person and by telephone
• Ability to read handwritten and printed material and a computer screen
• This job class also requires planning and organizational skills, problem-solving skills and the ability to work with others to accomplish assigned tasks. Attention to detail.
• Ability to learn and prepare comprehensive reports and grants.
• COVID-19 vaccination and booster if eligible is required prior to first day of work.
• Must be able to pass a background check and driving check

You should apply if you have the following :

• will have office or call center experience
• Computer savvy, can navigate different websites and computer programs
• Current or previous use of Public transportation preferred.
• A great communicator who enjoys working alongside and engaging with a variety of people / personalities.
• Possession of a valid Driver’s License with no more than 2 points on driving record.
• Work or Volunteer experience working with disabled individuals or older adults is a plus

The starting salary is $18 per hour. This position includes a generous benefits package, 16 paid days off per year and 11 paid holidays off per year.

including free Kaiser medical and MetLife dental for employee, low cost benefits for dependents, vision, chiropractic and life insurance, voluntary benefits, medical and dependent day care FSA accounts and 401k plan with an employer contribution after two years of service.

Medical and Dental benefits start the first of the months after 30 days of employment.

Application Procedures :

To apply, please click the link below. Only completed applications will be considered :

Applications are not available for pick up or drop off at Paratransit. We are only accepting online applications at www.

paratransit.org. Resumes will not be accepted in lieu of our application. Successful applicants must be able to show proof of eligibility to work in the United States in accordance with Department of Homeland Security regulations.

Please note all applications will be reviewed within four weeks from the date they are received. If you have not been contacted by a member of our staff within 30 days from the date you submitted your application, you have not been selected for further consideration selection process.

Due to the large volume of applications received, Paratransit is not able to respond to telephone or in person inquiries from applicants regarding the status of their application.

This position will remain open until filled.

Paratransit, Inc., is an affirmative action, equal opportunity employer.

PI218908373

TITLE : CALL CENTER REPRESENTATIVE STATUS : NON - EXEMPT DEPARTMENT : CALL CENTER REPORTS TO : DEPARTMENT MANAGERS PAY SCALE : $20.

00 TO $26.59 PER HOUR We are seeking a candidate who enjoys being of service to customers, possesses excellent communication skills and has the ability to cross-sell products and services for our Call Center Representative position in downtown Sacramento.

At Sacramento Credit Union, we believe in diversity, equity and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Our Call Center Representatives work a fixed schedule, which allows you the work / life balance you need. The selected individual will be scheduled to work a 37 / 40-hour schedule as follows ( rotating monthly between Schedule A and Schedule B ) : Schedule A (8 : 30am - 5 : 30pm) Monday 8 : 30 am 5 : 30 pm Tuesday 8 : 30 am 5 : 30 pm Wednesday 8 : 30 am 5 : 30 pm Thursday 8 : 30 am - 5 : 30 pm Friday 8 : 30 am 5 : 30 pm Saturday 8 : 55 am - 2 : 00 pm (rotating Wednesday or Thursday off during the week) Sunday Off Schedule B ( 9 : 0 0am - 6 : 0 0pm) Monday 9 : 00 am 6 : 00 pm Tuesday 9 : 00 am 6 : 00 pm Wednesday 9 : 00 am 6 : 00 pm Thursday 9 : 00 am 6 : 00 pm Friday 9 : 00 am 6 : 00 pm Saturday 8 : 55 am - 2 : 00 pm (rotating Wednesday or Thursday off during the week) Sunday Off Summary of responsibilities : Identify the financial needs of the member and suggest Credit Union solutions.

Refer member to designated staff for assistance. Make outbound calls on select groups to measure member satisfaction or to enhance our relationship by sharing our benefits, products, and services that the credit union has to offer.

Take loan applications and enter into financial platform system. Provide a broad range of credit union services to members via telephone, such as loans, online banking, credit card, checking, bill pay and other services and products.

Utilize Language Line as necessary. Process updates to member status, changes to name, address and other pertinent information.

Perform quality control for certificate changes, check orders, member fax requests and signature verification. Investigate and respond to member inquiries and concerns.

Perform transactions for members. Set up periodic payments. Process payroll set-ups, changes or deletions. Perform certificate changes, check orders, check by phone.

Close accounts and determine reason for closure. Attempt to prevent account closure if possible. Enter closure code into the system.

Necessary Qualifications : High School Diploma or G.E.D. and related work experience in a call center. One year of banking / credit union experience is preferred.

Demonstrated ability to improve our members’ financial well-being via timely and relevant cross-sells. General knowledge of credit union products and services, policies, procedures, laws and regulations.

Ability to operate computer, electronic banking, ten key and other office equipment, and perform accurate transactions. Demonstrated effective telephone and communication skills.

Maintains good attendance record. Our excellent benefits package includes medical / dental / vision, Paid Time Off, paid holidays, life insurance / AD&D, short-term and long-term disability, 401(k), subsidized parking and more. Powered by JazzHR