A. Position Summary

Under the direct supervision of the Billing and Coding Manger and / or Call Center Supervisor collects patient information, performs extensive data entry, and may work on assigned projects.

B. Essential Duties and Responsibilities

• Schedules patients for appointments with Health Clinics
• Works with Health Center Managers with schedules
• Works with PCF’s to help manage referrals
• Responsible for patient account confidentiality.
• Performs miscellaneous job-related duties as assigned.
• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Provide patients with program information
• Update existing patient information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Document all call information according to the standard operating procedure

Requirements

C. MINIMUM EDUCATION AND EXPERIENCE

• High school diploma or GED; and
• One year of call center experience preferably in a healthcare setting and overall average of 80% on data entry and typing tests
• Experience with Microsoft Office Suite;
• Bilingual English / Spanish preferred.

D. LICENSES / CERTIFICATIONS REQUIRED

N / A

E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• General knowledge of computerized practice management systems.
• Proficient in relevant computer applications
• Ability to learn billing and collection system within federally chartered community health centers.
• Ability to communicate with tact and diplomacy with diverse groups of people to include patients, staff, and providers.
• Ability to work on a variety of assignments.
• Ability to work with others in a problem solving and team environment and to work alongside staff as needed.
• Attention to detail
• Exceptional listening skills
• Customer service oriented
• Records maintenance skills.
• Knowledge of customer service principles and technology
• Adaptability, team work, and stress tolerance
• Ability to learn Medicare, Medicaid and other third party payers.
• Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations.

F. Age of Patients Served

None

G. COVID-19 VACCINE REQUIRED

COVID-19 Vaccination required as a condition of employment. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement at the time an offer is delivered.

H. PHYSICAL CHARACTERISTICS / WORKING CONDITIONS

A person in this position has to be able to prioritize and respond to the diverse demands of the position. There are frequent opportunities to relax from any physical exertion, change position in work activities, or break from computer application tasks.

• Physical Effort and Dexterity : Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties.
• Machines, Tools, Equipment required to be operated : Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications.
• Visual Acuity, Hearing, Speaking : Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance.
• Environment / Working Conditions : Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required.

Work regularly scheduled Monday-Friday, although weekends and evenings may be required to meet deadlines.

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OTR work available. Call a recruiter for details.

Call & Demand OTR Offerings :

• Drivers avg $80K - $140K annually
• 3 weeks out, 1 week off
• Call & Demand drivers are compensated for travel time
• Drop & hook
• Teams friendly
• 6 paid holidays
• Paid training, orientation & safety incentives
• Driver referral program
• Medical, dental & vision benefits
• 401(k) with company match
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Overview

Join our Infusion Center! In this role you will be responsible for utilizing the nursing process to provide direct patient care to an assigned group of patients during a shift.

Responsible for prioritizing the delivery of direct nursing care using time and resources efficiently integrating a standards-based framework model.

Have more questions about this opportunity? Schedule a one-on-one chat with a Nurse Recruiter by clicking

Job Description

Type of Opportunity : Full Time

FTE : 0.900000

Exempt : No

Work Schedule : Varied Days and Hours

Qualifications

Other information :

• State of New Mexico or Compact State Nursing License Academic Preparation :
• Degree from accredited academic nursing program preferred
• Required Certification from either AHA, ASHI, or Red Cross
• BLS : All RN roles
• ACLS : Emergency Department, Critical Care, Cardiovascular Lab, GI Lab, Interventional Radiology, Progressive Care, Surgical Services
• NRP : Family Birthing Center, Labor and Delivery, Neonatal Intensive Care, Mother / Baby Care
• PALS : Children Services, Cardiovascular Lab, Emergency Department, GI Lab, Interventional Radiology, Surgical Services

Credentials : Registered Nurse - State of New Mexico or Compact State Nursing License required. BLS certification within 90 days of hire.

Education : Associate Degree in Nursing

Benefits

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!

• Shift differentials for nights, weekends and permanent weekends
• Professional Nursing Career Path (Certification differentials, tuition assistance / scholarship opportunities, various lead differentials)
• Relocation bonus / Sign on bonus (for certain positions)
• Malpractice and general liability insurance

Why work at Presbyterian

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.

Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more then 875,000 New Mexicans.

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group.

Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

About our Regional Delivery System

Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari.

Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees.

With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.

About New Mexico

New Mexico continues to grow steadily in population and features a low cost of living.

Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day.

Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.

New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky.

From hiking, golfing, and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA / EOE / VET / DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

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Offer Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

Compensation decisions are dependent upon the facts and circumstances of each offer.

Minimum Offer

USD $35.10 / Hr.

Maximum Offer

USD $45.53 / Hr.

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.

At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.

If you’re looking for a growth opportunity, join us at XPO.

As the Manager, Service Center 3, you’ll be recruiting, selecting, training and supervising employees, while maximizing employee engagement and maintaining clear communication on every level.

We believe that a positive work environment creates happy employees, encouraging them to be more dedicated, empowered, and productive.

If you’re looking for a growth opportunity, join us at XPO

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day :

• Supervise all employees reporting to the Service Center, including tracking and auditing employees’ hours, handling payroll issues and personnel changes, administering corrective action and monitoring the coaching, training, and development of your staff
• Plan the daily manpower needs to ensure freight is delivered and picked up in a timely manner
• Provide clear and frequent information to all employees about Service Center productivity and company policies and procedures
• Research, monitor, and implement all opportunities to cut costs and improve efficiencies; maintain clean and safe working conditions of the facility and equipment
• Comply with all applicable laws / regulations, as well as all company policies / procedures
• Route proper documentation and oversee procedure control for hazardous material shipments
• Identify opportunities for improvement and execute action plans to increase efficiencies

What you need to succeed at XPO :

At a minimum, you’ll need :

• 5 years of supervisory experience
• Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules, and company policies and procedures
• Experience with Microsoft Office
• A valid driver’s license
• Availability to work a variety of shifts, including days, evenings, nights and weekends; travel as needed

It’d be great if you also have :

• Bachelor’s degree, 4 years of related work experience or equivalent military experience
• Experience with process improvement and the use of Lean and / or Six Sigma
• Forklift experience
• Ability to multitask and prioritize work with excellent organizational skills
• Experience in an LTL environment
• Solid analytical skills
• Exceptional leadership, communication, presentation, and administrative skills

This job requires the ability to :

• Lift up to 50 lbs. frequently and greater than 75 lbs. occasionally
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
• Walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery
• Work outdoors in inclement weather

Be part of something big.

We are proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.

At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.

If you’re looking for a growth opportunity, join us at XPO.

As the Manager, Service Center 3, you’ll be recruiting, selecting, training and supervising employees, while maximizing employee engagement and maintaining clear communication on every level.

We believe that a positive work environment creates happy employees, encouraging them to be more dedicated, empowered, and productive.

If you’re looking for a growth opportunity, join us at XPO

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day :

• Supervise all employees reporting to the Service Center, including tracking and auditing employees’ hours, handling payroll issues and personnel changes, administering corrective action and monitoring the coaching, training, and development of your staff
• Plan the daily manpower needs to ensure freight is delivered and picked up in a timely manner
• Provide clear and frequent information to all employees about Service Center productivity and company policies and procedures
• Research, monitor, and implement all opportunities to cut costs and improve efficiencies; maintain clean and safe working conditions of the facility and equipment
• Comply with all applicable laws / regulations, as well as all company policies / procedures
• Route proper documentation and oversee procedure control for hazardous material shipments
• Identify opportunities for improvement and execute action plans to increase efficiencies

What you need to succeed at XPO :

At a minimum, you’ll need :

• 5 years of supervisory experience
• Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules, and company policies and procedures
• Experience with Microsoft Office
• A valid driver’s license
• Availability to work a variety of shifts, including days, evenings, nights and weekends; travel as needed

It’d be great if you also have :

• Bachelor’s degree, 4 years of related work experience or equivalent military experience
• Experience with process improvement and the use of Lean and / or Six Sigma
• Forklift experience
• Ability to multitask and prioritize work with excellent organizational skills
• Experience in an LTL environment
• Solid analytical skills
• Exceptional leadership, communication, presentation, and administrative skills

This job requires the ability to :

• Lift up to 50 lbs. frequently and greater than 75 lbs. occasionally
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
• Walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery
• Work outdoors in inclement weather

Be part of something big.