First Choice Community Healthcare Jobs (3)

Job Type Full-time Description

A. POSITION SUMMARY

Under the direction of the Human Resources Officer, the FCCH Recruiter is responsible for the coordination and management of the full-cycle recruiting process for all positions, providers, staff and management.

• Responsible for full cycle recruiting for providers, management and staff.
• Establishes and maintains relationships locally and nationally with sources for new candidates including but not limited to professional healthcare organizations, residency / fellowship training programs, and external recruitment firms.
• Actively organizes, participates and manages organizational job fairs, and participates in community job fairs and FCCH events to promote FCCH.
• Source and recruit candidates by using databases, social media, community resources, outreach and academic programs.
• Provide timely follow up with candidates throughout the recruiting process including offer, backgrounds, drug screening, start dates and hiring contingencies.
• Develop strong relationships with candidates and effectively maintain contact and communication throughout the hiring / onboarding process.
• Maintains internal Applicant Tracking System to ensure compliance with non-discriminatory hiring practice.
• Assist management in development and updating job descriptions and job analysis .
• Prepare recruitment materials and post jobs to appropriate job board / associations / colleges.
• Follow up on referrals and leads provided by community outreach personnel, academic program and other sources.
• Partner with hiring managers and others to identify recruitment needs on an annual, quarterly, and monthly basis
• Provide analytical and well documented recruiting reports to management
• Coordinate with HR and Credentialing teams to onboard new employees.
• Partners with HR team members to support miscellaneous job-related duties as assigned.

Requirements

C. MINIMUM EDUCATION AND EXPERIENCE

D. BS / BA degree in Business, Healthcare Administration, Human Resources, or related field, or an equivalent combination of education and experience.

E. Two (2) years of direct experience managing full-scope recruitment

F. LICENSES / CERTIFICATIONS REQUIRED

Must have valid NM driver’s license and reliable personal transportation

G. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Hands on experience with various aspects involved in the selection processes (video interviewing, phone interviewing, reference check etc.)
• High level of verbal and written communication skills with a strong capacity for detail, maintaining clear / effective contact with providers, employees, and administration.
• Strong organizational and planning skills to manage multiple priorities and meet required deadlines.
• Strong interpersonal skills necessary in order develop and maintain collaborative relationships with staff and providers.
• Familiarity with HR databases, Applicant Tracking Systems (ATS)
• Knowledge of laws, regulations, methods, and techniques in area of specialty.
• Ability to foster a cooperative environment.
• Ability to exercise good judgment in appraising difficult situations and in making appropriate decisions.
• Ability to maintain confidentiality of records and information.

H. PHYSICAL CHARACTERISTICS / WORKING CONDITIONS

A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands.

There are frequent opportunities to relax from any physical exertion or to change position in work activities.

• Physical Effort and Dexterity : Good dexterity to operate personal computer, Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and / or walking for more than four (4) hours per day.
• Machines, Tools, Equipment required to be operated : Capable of using office machines and personal computers for word processing, data entry and retrieval.
• Visual Acuity, Hearing, and Speaking : Must be able to read computer monitor output and results of basic medical tests accurately.

Must be able to communicate clearly and accurately for work and safety compliance.

Environment / Working Conditions : Work is mostly inside a clinic in a controlled environment. Normal clinic safety precautions and practices are required.

Position may require travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.

This description lists the major duties and requirements of the job and is not all-inclusive. Applicants may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

A. Position Summary

Under the direct supervision of the Billing and Coding Manger and / or Call Center Supervisor collects patient information, performs extensive data entry, and may work on assigned projects.

B. Essential Duties and Responsibilities

• Schedules patients for appointments with Health Clinics
• Works with Health Center Managers with schedules
• Works with PCF’s to help manage referrals
• Responsible for patient account confidentiality.
• Performs miscellaneous job-related duties as assigned.
• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Provide patients with program information
• Update existing patient information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Document all call information according to the standard operating procedure

Requirements

C. MINIMUM EDUCATION AND EXPERIENCE

• High school diploma or GED; and
• One year of call center experience preferably in a healthcare setting and overall average of 80% on data entry and typing tests
• Experience with Microsoft Office Suite;
• Bilingual English / Spanish preferred.

D. LICENSES / CERTIFICATIONS REQUIRED

N / A

E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• General knowledge of computerized practice management systems.
• Proficient in relevant computer applications
• Ability to learn billing and collection system within federally chartered community health centers.
• Ability to communicate with tact and diplomacy with diverse groups of people to include patients, staff, and providers.
• Ability to work on a variety of assignments.
• Ability to work with others in a problem solving and team environment and to work alongside staff as needed.
• Attention to detail
• Exceptional listening skills
• Customer service oriented
• Records maintenance skills.
• Knowledge of customer service principles and technology
• Adaptability, team work, and stress tolerance
• Ability to learn Medicare, Medicaid and other third party payers.
• Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations.

F. Age of Patients Served

None

G. COVID-19 VACCINE REQUIRED

COVID-19 Vaccination required as a condition of employment. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement at the time an offer is delivered.

H. PHYSICAL CHARACTERISTICS / WORKING CONDITIONS

A person in this position has to be able to prioritize and respond to the diverse demands of the position. There are frequent opportunities to relax from any physical exertion, change position in work activities, or break from computer application tasks.

• Physical Effort and Dexterity : Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties.
• Machines, Tools, Equipment required to be operated : Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications.
• Visual Acuity, Hearing, Speaking : Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance.
• Environment / Working Conditions : Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required.

Work regularly scheduled Monday-Friday, although weekends and evenings may be required to meet deadlines.

A. Position Summary

Under the supervision of the Nurse Flow Manager within the Health Center, the Medical Assistant I functions at the entry level of a Medical Assistant in clinical and clerical support as part of a patient care team of providers and nurses who provide direct patient care at the health centers.

By the end of the first 6 months, with training provided, the Medical Assistant I should have mastered essential duties defined below and be ready to advance to a Medical Assistant II.

B. Essential Duties and Responsibilities

As a member of a patient care team, the Medical Assistant assists in the preparation of the patient visit by :

Administrative

• Uses the practice management program to register, schedule and verify appointments, as needed.
• Reviews the next day’s schedule and prepares for patient visit.
• Verifies patient insurance.
• Explains fee schedules and collects any required co-payment.
• Receives and greets patients and visitors.
• Calls and assists patients into examination rooms.
• Collects any lab results, outside records and needed paperwork for the visit.
• Prints labels.
• Prepares encounter forms and charting notes.
• Schedules referral appointments.
• Demonstrates effective communication and written skills.
• Mails out results.

Clinical

• Interviews patients and records information to document patient reason for visit and any health problems.
• Obtains patient’s medical history differentiating between subjective and objective information.
• Obtains patients vital signs and report abnormal readings to the provider.
• Follow universal precautions in accordance with FCCH policies and procedures.
• Completely fills out lab requisitions and labels all specimens for in-house and send out labs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Assists provider with exams and procedures.
• Perform visual exams using eye chart.
• Perform EKG’s.
• Prepare exam rooms for any expected procedures.
• Clean and sanitize exam rooms after each visit and as needed.
• Clean, wrap, and label instruments for autoclave.
• Maintain exam rooms with medical forms and supplies.
• May serve as an interpreter as appropriate.
• Explain discharge plans to patient.
• Administration of medication through inhalation, ears, eyes, orally and by injection after required trainings have been completed and having been observed and signed off by a provider or licensed health professional.
• Performs subcutaneous and intramuscular immunizations after completion of an immunization / injection class and been observed and signed off by a provider or licensed health professional.
• Performs in-house test such as strep, BGL, hematocrit (HCT), chemstrip UA, HCG, hemoglobin A1C’s and urine drug screens.
• Other duties as assigned.

Requirements

C. MINIMUM EDUCATION AND EXPERIENCE

• High School graduate or GED certificate and
• Graduation from a technical school as a Medical Assistant or equivalent.
• Bi-lingual (English / Spanish) is preferred.

D. LICENSES / CERTIFICATIONS REQUIRED

CPR Certification must be obtained within first 6 months of hire and maintained.

E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Knowledge of :

• Patient interviewing techniques
• Basic medical terminology
• Vital signs / abnormal values
• Patient charting
• Exam room maintenance
• Provider orders
• Instillation of drops and ointments in the eye or ear.
• Oral medications
• Communication skills
• Basic lab
• Various positions and methods used for different exams
• Eye exams
• Introduction to autoclave
• Basic Insurance, coding and Billing terminology
• Various instrument parts (i.e., handles, locks, teeth, serrations) and classifications
• Instruments used for various types of examinations
• The procedures for the care and sterilization of non-disposable instruments and the care and the disposal procedures for disposable instruments
• Procedures for performing subcutaneous, intradermal, and intramuscular injections
• Procedure for obtaining a drug from a vial or ampoules
• Needle sizes and syringe type necessary for injection type
• Categories, forms, and uses of drugs
• Procedures for obtaining sterile, clean catch, timed, and drug screening specimens
• Procedures for performing urinalysis, including physical characteristics, chemical (dipstick), and microscope preparation
• ECG procedure for patient preparation, lead placement and obtaining a 12-lead electrocardiogram
• TJC and related accreditation and certification
• Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations.

Ability to :

• Obtain a blood pressure and knowledge of cuff sizes and recognition of normal and abnormal readings.
• Take a pulse; recognize normal and abnormal readings, and knowledge of various locations that can be used.
• Obtain a respiratory rate and the knowledge of normal and abnormal readings.
• Obtain height and weight information to include pediatric / adult.
• Obtain temperatures via oral, rectal and axillary methods.
• Obtain throat culture swab.
• Communicate effectively with patients and their families to make their visit a pleasant experience.
• Use a multi-line telephone system.
• Use a computer to enter and access patient data to complete a discharge plan.
• Work on multiple tasks within established deadlines. Ability to work under the direction of a provider and follow instructions for work completion.
• Take the initiative to resolve patient concerns and problems.
• Work well with diverse groups of people.
• Work well as a team member.
• Maintain confidentiality of records and information.
• Follow routine verbal or written instructions.

F. Age of Patients Served

Geriatric, Adult, Adolescent, Pediatric and Newborn

G. COVID-19 VACCINE REQUIRED

COVID-19 Vaccination required as a condition of employment. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement at the time an offer is delivered.

H. Working Conditions

A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands.

There are frequent opportunities to relax from any physical exertion or to change position in work activities.

Physical Effort and Dexterity : Good dexterity to operate personal computer, and basic medical and laboratory equipment.

Occasional lifting and carrying related to clinic duties.

• Machines, Tools, Equipment required to be operated : Capable of using medical equipment, office machines and personal computers for word processing, data entry and retrieval.
• Visual Acuity, Hearing, and Speaking : Must be able to read computer monitor output and results of basic medical tests accurately.

Must be able to communicate clearly and accurately for work and safety compliance.

Environment / Working Conditions : Work is mostly inside a clinic in a controlled environment. Normal clinic and safety precautions and practices are required.

Position may require travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.