Call Center Representative

Full-time

Make a difference today!

We're hiring PART-TIME / FULL-TIME CALL CENTER REPRESENTATIVES!

Are you an empathetic person who has a passion for helping others? Are you enthusiastic 'people-person'? Are you confident and adaptable person who can close the deal?

You're on luck! We are looking for exceptional call center representatives that can register new customers and provide memorable experience to our existing customers over the phone.

A Little About Us...

Waterworks Aquatics is a premier swims school with 43 locations across California and Colorado. We teach children ages 3 months through adult how to swim.

Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Join Our Team! ... Here's Why :

  • Get paid well for doing something fun! Competitive compensation because we like to reward hard work.
  • Advancement opportunities. We are constantly looking for strong individuals to join our leadership team!
  • Flexible work schedules. We know you might have other time commitments like school or another job. We'll make it work.
  • Additional benefits. We offer our part-time employees a benefit package that includes dental, vision, disability, 401K and sick pay.
  • We also offer team appreciation days and other really cool events. And of course, free food throughout the year. Who doesn't like that?

Job Description :

As a Call Center Representative, you will be the first point of contact for the majority of our families at Waterworks Aquatics.

You are entrusted with providing a warm and memorable experience to all of our customers. You will also be responsible for closing the deal by registering new families over the phone.

There will be NO cold calling required for this position. We interact with families who are already interested in our services.

Primary Responsibilities :

  • Ability to create relationships with new and existing families that lead to loyalty and customer retention.
  • Convert leads into new customer registrations.
  • Answer all incoming calls from customers and take appropriate action for each call.
  • Follow and implement call flow scripts and disclosures on all calls.
  • Encourage customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers.
  • Work effectively in a team environment to support achievement of lesson registration goals.
  • Maintain high customer satisfaction ratings based on explicit criteria set by the company.
  • Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Recommend additional services to customers by understanding their needs.
  • Assist with outgoing call projects by deadline given.
  • Actively participate in and pass various continual training and role play assignments by the deadline given.
  • Provide effective rebuttals to customers who are looking to release their lesson schedule.

General Qualifications :

  • High School Diploma or Equivalent
  • Must have a minimum of two years of customer service experience or one year of call center experience.
  • Prior telephone sales experience preferred.
  • Proficient in word and excel.
  • Proficient in typing; at least 40 WPM.
  • Must be open to working at least one weekend day and weekday evenings.
  • Ability to "close the deal" and acquire new families.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Open to coaching and training to increase customer acquisition performance.
  • Must have strong communication skills over the phone.
  • Must be able to showcase the ability to actively listen.
  • Must have the ability to adapt and respond to different types if personalities over the phone.
  • Must always remain professional and courteous with customers.
  • Ability to handle a high number of incoming calls.

A Few Other Things We Look At :

  • People with a positive mindset who are fantastic team players.
  • Someone who is confident, adaptable, ambitious and an achiever.
  • People who are committed and reliable.
  • Individuals who are open to receiving feedback and are always willing to learn.
  • Someone who is respectful, outgoing and motivated.
Apply Now

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Call Center Representative

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Make a difference today!

We're hiring PART-TIME / FULL-TIME CALL CENTER REPRESENTATIVES!

Are you an empathetic person who has a passion for helping others? Are you enthusiastic 'people-person'? Are you confident and adaptable person who can close the deal?

You're on luck! We are looking for exceptional call center representatives that can register new customers and provide memorable experience to our existing customers over the phone.

A Little About Us...

Waterworks Aquatics is a premier swims school with 43 locations across California and Colorado. We teach children ages 3 months through adult how to swim.

Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Join Our Team! ... Here's Why :

  • Get paid well for doing something fun! Competitive compensation because we like to reward hard work.
  • Advancement opportunities. We are constantly looking for strong individuals to join our leadership team!
  • Flexible work schedules. We know you might have other time commitments like school or another job. We'll make it work.
  • Additional benefits. We offer our part-time employees a benefit package that includes dental, vision, disability, 401K and sick pay.
  • We also offer team appreciation days and other really cool events. And of course, free food throughout the year. Who doesn't like that?

Job Description :

As a Call Center Representative, you will be the first point of contact for the majority of our families at Waterworks Aquatics.

You are entrusted with providing a warm and memorable experience to all of our customers. You will also be responsible for closing the deal by registering new families over the phone.

There will be NO cold calling required for this position. We interact with families who are already interested in our services.

Primary Responsibilities :

  • Ability to create relationships with new and existing families that lead to loyalty and customer retention.
  • Convert leads into new customer registrations.
  • Answer all incoming calls from customers and take appropriate action for each call.
  • Follow and implement call flow scripts and disclosures on all calls.
  • Encourage customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers.
  • Work effectively in a team environment to support achievement of lesson registration goals.
  • Maintain high customer satisfaction ratings based on explicit criteria set by the company.
  • Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Recommend additional services to customers by understanding their needs.
  • Assist with outgoing call projects by deadline given.
  • Actively participate in and pass various continual training and role play assignments by the deadline given.
  • Provide effective rebuttals to customers who are looking to release their lesson schedule.

General Qualifications :

  • High School Diploma or Equivalent
  • Must have a minimum of two years of customer service experience or one year of call center experience.
  • Prior telephone sales experience preferred.
  • Proficient in word and excel.
  • Proficient in typing; at least 40 WPM.
  • Must be open to working at least one weekend day and weekday evenings.
  • Ability to "close the deal" and acquire new families.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Open to coaching and training to increase customer acquisition performance.
  • Must have strong communication skills over the phone.
  • Must be able to showcase the ability to actively listen.
  • Must have the ability to adapt and respond to different types if personalities over the phone.
  • Must always remain professional and courteous with customers.
  • Ability to handle a high number of incoming calls.

A Few Other Things We Look At :

  • People with a positive mindset who are fantastic team players.
  • Someone who is confident, adaptable, ambitious and an achiever.
  • People who are committed and reliable.
  • Individuals who are open to receiving feedback and are always willing to learn.
  • Someone who is respectful, outgoing and motivated.
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Dealership : L0373 Keyes Lexus

L0373 Keyes Lexus

Keyes Service Center of Van Nuys - Now Hiring Call Center Representatives!

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Have you been searching for an EXCITING Career that offers professional fulfilment and GROWTH opportunities?

Here's what we offer :

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The CA base hourly range for this full-time position is $16.04 to $28.00 and is a draw against individually earned commission and performance incentives.

The position is also eligible for bi-weekly commission + benefits. Our hourly ranges are determined by role, level, and location.

The range displayed on each job posting reflects the minimum and maximum hourly range for new hire rates for the position.

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in CA role postings reflect the base rate only, and do not include bonus, equity, or benefits.

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High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles.

We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Our customer service representative or CSR will act as a connection providing product / services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They’re tolerant empathetic and intensely communicative. They love to talk.

Customer service representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless and our CSRs can gather it for us.

Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.

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