Purpose of the Position :

The Call Center Specialist will be responsible for responding to general questions and needs from children, sponsors, and family members in which obtaining basic information or guidance is the target of the call.

The position reports to Lead Call Specialist.

Key Responsibilities :

• Respond to calls, providing resources, referrals, and guidance on how to navigate through the client's systems.
• Work closely with the call center staff, client and client’s stakeholders in the execution of deliverables and services.
• Triage all calls to assure appropriate level of response is being provided

Ensure compliance and State and Federal requirements.

Triage all calls to assure appropriate level of response through referrals, service planning and documentation of services for the calls completed.

Assure uniform quality standards are applied to all calls.

Meet all deadlines required by program supervisor and federal partners.

Ability to effectively communicate in writing and verbally in English and Spanish

Work in cooperation with stakeholders, to include legal service providers, court officials, State and Federal partners.

Assess ongoing changes in behavior, circumstances or conditions that may affect child safety.

Make appropriate referrals to Federal, State and local officials'

Provide crisis intervention and guidance to callers regarding clinical components of crisis intervention to callers who are experiencing a crisis.

Document all calls electronically.

Provide all information for reports in timely manner.

Follow all protocols and policies in answering calls.

Minimum Qualifications :

Bachelors in social work, psychology, Criminal justice, sociology or related field of study or some other relevant degree.

Minimum of 2 years of experience working with immigrant populations and / or child welfare field.

Bi-lingual English and Spanish.

Preferred Skills / Experience :

Minimum of 2 years experience working with unaccompanied children or refugee minors.

Trained in interviewing children.

Minimum of 2 years’ experience interviewing children.

Experience with Office of Refugee Resettlement.

Ability to work weekends, nights, evenings and holidays as needed or requested by the position.

Professional Skills :

• Strong oral and written communication skills
• Strong analytical, problem-solving, and decision-making capabilities
• Strong attention to detail
• Ability to multi-task in a fast-paced environment
• Ability to work well both individually and in a team environment
• Ability to prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision
• Ability to work with all levels of internal staff, as well as outside clients and vendors
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
• Proficiency in MS Office Applications (Word, Outlook, Excel) and MS SharePoint
• Sound business ethics, including the protection of proprietary and confidential information

Stellenbeschreibung

Job Description Summary This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections. Job Description

1 In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations.

May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues.

2 In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.

3 Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow.

Monitor time card reporting procedures, attendance, and utilization of overtime.

4 Conduct error investigations and develop recommendations for process improvement.

5 Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed.

Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.

6 May assist with the recruitment and selection of center operation staff.

7 Adhere to and promote compliance to company policies and procedures.

8 May assist with the development and implementation of marketing initiatives to increase donor retention.

9 Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

10 Understand policies and procedures associated with hyper immune programs at the center if applicable.

11 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.

May conduct routine internal procedures and documentation audits. Promote safety in all actions.

12 Maintain confidentiality of personnel, donor, and center information.

13 Will be cross-trained in all technical areas and other functions to meet the needs of the business.

14 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

15 Perform other job-related duties as assigned.

Education

High school diploma or equivalency required

Bachelors Degree or equivalent combination of education and professional work experience preferred

Experience

Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required

Working Conditions

physical & mental requirements)

Shares information with internal contacts with common desire to reach a solution

Ability to make decisions, which have moderate impact on immediate work unit.

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.

Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

• CSL offers the following benefits for this full-time position, most are effective the first day of hire : Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage;
• Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSLs 401(k) Savings Program;

Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

About Us

Our Benefits

We encourage you to make your well-being a priority. Its important and so are you. Learn more about at CSL.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives.

We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion at CSL.

Do work that matters at CSL Plasma!

Position : Call Center Representative Agent Work From Home - Part-Time Focus Group Participants Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

You must apply on our website to see if you qualify Compensation : $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements : Show up at least 10 minutes prior to discussion start time.

Participate by completing written and / or oral instructions. Complete written survey provided for each panel. MUST actually use products and / or services, if provided.

Then be ready to discuss PRIOR to meeting date. Qualifications : Must have either a smart phone with working camera or webcam on desktop / laptop.

Must have access to high speed internet Desire to fully participate in one or several of the given topics Ability to read, understand, and follow oral and written instructions.

Call Center Representative Agent experience is not necessary Job Benefits : Flexibility to take part in discussions online or in-person.

No commute needed if you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.

You get to review and use new products or services before they are launched to the public. This position is perfect for anyone looking for temporary, part-time or full-time work.

The hours are flexible and no previous experience is needed. If you are call center representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

Apply on our site to see if you qualify Powered by JazzHR

Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

Voted TOP WORKPLACE 2022 by the Orange County Register!

SmartStop® is a growing organization with tremendous opportunities available. We offer competitive salaries, bonuses and benefits in a FULLY REMOTE position.

Ready to join the best team members in the industry? Apply today!

Starting at $17.00 - $18.50 / hour depending on expereince + Bonus

Call Center Agent Job Summary - ARIZONA

The SmartStop Call Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions and taking payments.

Call Center Agents will make outbound calls to follow up on inquiries and rental reservations.

Essential Job Functions and Responsibilities

• Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
• Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
• Work with existing customers by answering questions, taking payments and resolving concerns.
• Make outbound calls to follow up on rental reservations.
• Meet personal / team qualitative and quantitative targets
• Perform duties assigned by Supervisor(s).

Qualifications

• Customer centric
• Sales driven with a can do attitude
• Good computer skills
• Excellent verbal, phone, and email communication
• Ability to build relationships, (both internal and external)
• Good problem solving abilities.
• Multi-tasking is a must
• Ability to work weekends

Benefits

• Monthly Bonus Incentive Plan
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Paid Time Off & Paid Holidays
• 401(k) matching
• Employee assistance program
• Referral program

Discounts

• Health & Fitness Partnerships
• Legal
• Entertainment
• Computers & Electronics

About SmartStop Self Storage

SmartStop® Self Storage is a diversified real estate company in the self-storage industry, operating in the US and Canada.

In addition, SmartStop was recently awarded Newsweek’s Best Customer Service 2021 & 2022 among Storage Center companies.

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.

Lead Together!

Patient Service Representative for Carondelet Call Center

Job ID : 2305024937-1 Date posted : 05 / 14 / 2023 Facility : Tucson Physician Group Holdings Apply Now

Job Details

4000 sign on bonus for new hires!

Summary : A non-exempt medical office position responsible for front office processes in the physician practice

Essential Job Responsibilities :

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct;
• adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his / her specific job functions / responsibilities;

and reporting compliance issues / concerns in a timely and appropriate manner.

• Greeting patients entering the physician practice.
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges.
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.
• Additional responsibilities as needed.

Education : High school diploma / GED or equivalent working knowledge.

Experience : One year customer service experience, preferably in a hospital or physician office setting.

LI-KK1

2305024937

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify : http : / / www.uscis.gov / e-verify

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• Controller Full Time Days Job ID : 2305024800-1 Date posted : 06 / 08 / 2023 Facility : Carondelet St. Marys Hospital
• Patient Service Representative for Carondelet S Admin Job ID : 2305005686-6 Date posted : 05 / 31 / 2023 Facility : Tucson Physician Group Holdings
• Patient Service Representative for Carondelet Cardio East Job ID : 2305020727-2 Date posted : 04 / 11 / 2023 Facility : Tucson Physician Group Holdings

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When it comes to finding the best healthcare professionals, we look for individuals who are driven by a higher calling.

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We all believe in and abide by a set of values that further our mission and build cohesion among teams.

Tenet - A Community

Built on Care.

Across the country, the Tenet family includes 110,000 employees working in more than 65 hospitals and over 475 outpatient centers.

We’re all focused on delivering the right care in the right place at the right time.

At Tenet, the impact of our work spreads far and deep across the many dimensions of healthcare that we touch. Every day, our employees and physicians foster a compassionate environment for care and healing in the communities we serve.

We take pride in what we do, we are passionate about our chosen path, and we take seriously the true privilege we have in serving others as a Community Built on Care.

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