Job Description

Job Description Summary This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections. Job Description

1 In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations.

May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues.

2 In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.

3 Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow.

Monitor time card reporting procedures, attendance, and utilization of overtime.

4 Conduct error investigations and develop recommendations for process improvement.

5 Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed.

Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.

6 May assist with the recruitment and selection of center operation staff.

7 Adhere to and promote compliance to company policies and procedures.

8 May assist with the development and implementation of marketing initiatives to increase donor retention.

9 Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

10 Understand policies and procedures associated with hyper immune programs at the center if applicable.

11 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.

May conduct routine internal procedures and documentation audits. Promote safety in all actions.

12 Maintain confidentiality of personnel, donor, and center information.

13 Will be cross-trained in all technical areas and other functions to meet the needs of the business.

14 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

15 Perform other job-related duties as assigned.

Education

• High school diploma or equivalency required
• Bachelor’s Degree or equivalent combination of education and professional work experience preferred

Experience

Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required

Working Conditions

physical & mental requirements)

• Shares information with internal contacts with common desire to reach a solution
• Ability to make decisions, which have moderate impact on immediate work unit.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

• CSL offers the following benefits for this full-time position, most are effective the first day of hire : Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage;
• Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program;

Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

About Us

Our Benefits

We encourage you to make your well-being a priority. It’s important and so are you. Learn more about how we care at CSL.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives.

We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion at CSL.

Do work that matters at CSL Plasma!

At Elara Caring, we have an unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day.

Job Description :

Description

SUMMARY

Responsible for booking hotel reservations and providing overall support for the entire property. Responsible for screening and routing of all incoming calls assuring the highest quality guest service.

Promotes all aspects of the property.

Position Requirements

QUALIFICATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Must have a High School Diploma or equivalent. Must have a minimum of 6 months experience in a hotel reservation department, Call Center environment or in a related field preferred.

Gaming License Must obtain and maintain a gaming license.

SUMMARY

Responsible for booking hotel reservations and providing overall support for the entire property. Responsible for screening and routing of all incoming calls assuring the highest quality guest service.

Promotes all aspects of the property. Position Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Job Posting Title Unemployment Insurance Call Center Representative Agency 290 EMPLOYMENT SECURITY COMMISSION Supervisory Organization Tulsa Call Center Job Posting End Date (Continuous if Blank) Note : Applications will be accepted until 11 : 59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank) Full / Part-Time Full time Job Type Regular Compensation $32,350.24 annual;

$15.55 hourly Job Description Job Type / Salary / Location / Benefits

• Full-time
• Vacancies : Two
• Primary Working Hours : M-F; 8-5
• Location : Tulsa
• Telework Status : Not Available
• Training : In-house
• Supervisory : No The State of Oklahoma offers a comprehensive Benefits Packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Position Summary of Responsibilities

• Assist customers with unemployment-insurance (UI) program needs in an inbound call center environment in a timely fashion.
• Assist customers with re-employment program needs in an inbound call center environment in a timely fashion.
• Assist business customers with the UI program and any employer-service needs in an inbound call center environment in a timely fashion.
• Perform various clerical duties and / or support activities working in conjunction with other agency staff and departments towards the Employer Services / UI Services / Re-Employment Services processes.
• Maintain the required safety and security protocols associated with the responsibilities mentioned above. Position Essential Functions
• Conduct interactions with stakeholders in a professional and courteous manner.
• Respond to inbound inquiries regarding Unemployment Insurance.
• Conduct interviews with various parties and document information received to support the administration of the Unemployment Insurance program.
• Provide general information about the Unemployment Insurance and Re-employment processes.
• Perform various tasks to assist stakeholders with the resolution of problems or concerns related to existing Unemployment Insurance claims, to include but not limited to monetary eligibility, payments, and the filing of appeals.
• Evaluate evidence and testimony for the purpose of adjudicating Unemployment Insurance claims in accordance with applicable statutes and rules.
• Attend meetings and training as required.
• Coordinate with other agency departments as needed including but not limited to : + Employer Compliance Resolution of disputes related to in-state wages reported.
• Benefits Administration Resolution of issues related to child support, alien verification, or federal, military, and out of state wage requests.
• Valued Knowledge, Skills, Abilities and Competencies Knowledge of - spelling, punctuation, and business English; business mathematics;

modern office methods and procedures; maintenance of records related to assigned programs. Skill and Competencies excellent verbal and written communication skills.

• Ability to maintain professional telephone etiquette; work with difficult customers; work alone; work with others as a contributing team member;
• multi-task; understand the major policies and procedures governing assigned programs; maintain effective working relationships with others;

to handle confidential work; to interpret and handle routine matters in accordance with agency policy; to follow oral and written instructions.

Physical Demands / Work Environment Work is typically performed in an office setting or teleworking environment with climate-controlled settings and exposure to moderate noise level.

While performing the duties of the job, employee will be sitting, talking, standing, and / or reaching with hands and arms.

This position requires long periods of sitting or standing and use of the computer and phone for the length of the workday.

Minimum Qualifications Education and Experience Requirements at this level require three years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work;

or an equivalent combination of education and experience substituting thirty semester hours from an accredited college or university for each year of the required work experience.

Special Skills / Requirements *Computer Skills Employee must be capable of proficiently using OESC’s standard software (Microsoft Office - Word, Outlook, Excel, Power Point and Teams), and the Internet, as well as proficiency to learn other software as needed.

• Seeking a minimum education with a High School Diploma or GED; some college is preferred.
• A minimum of 1 year experience in customer service skills is preferred with some exposure to working with difficult customers in an in-bound call environment.

Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>

Click on 'Find Jobs-Internal State of Oklahoma'.