Community Healthcare Network is seeking for a Full-Time Call Center Specialist will be responsible for clear communication with callers and provide assistance that produce customer satisfaction.

This role will serve as a telephone liaison between our customers and all CHN health centers to schedule appointments, verify insurance information, answer inquires and questions, troubleshoot problems and provide accurate / timely information.

As a condition of employment, we require that all staff are fully vaccinated against Covid-19. Therefore, all new employees need to be fully vaccinated against Covid-19, and are required to provide documentation of receiving the Covid-19 Vaccine.

JOB FUNCTION :

Responsibilities include, but are not limited to :

• Answers all incoming telephone calls in a professional manner at all times.
• Ensures that all calls are handled in an expedited and efficient manner accurately and courteously.
• Ensures use of professional language and grammar avoiding slang and lingo.
• Maintains an upbeat tone of voice when responding to customers throughout the entire call.
• Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
• Informs and provides basic information regarding CHN Health Centers, directions and all available services.
• Assesses / troubleshoots caller needs and transfers calls to the appropriate staff within the department as needed.
• Confirms the purpose of the call, paraphrasing and asking pertinent questions to ensure they are addressing the concern.
• Conveys ownership of the call and offers appropriate options for resolution to reduce call backs from the customer.
• Performs other related duties as assigned.

What We Look For :

• High School diploma or equivalent.
• Minimum two (2) year related healthcare experience.
• Bilingual Spanish is Preferred.

The Call Center Agent is a key position within our Warranty Team. As a Call Center Agent, you will be the voice of our organization and of our clients.

But, more than that, you’ll also be a voice of compassion and care. Acting as the customer’s primary point of contact, you’ll listen, solve problems, answer questions and work with them to find a resolution.

The schedule for this position is 4PM-12AM EST, 5 days a week (Can include weekends) with a start date of August 21st, 2023.

What will be my duties and responsibilities in this job?

• Provide superior service to our customers by listening, analyzing problems, and resolving issues
• Provide service to customers through chat, as well as phone
• Use your expertise to proactively make recommendations that will help customers avoid future issues
• We are an environment that fosters growth and enables you to learn new aspects about our business, systems, policies and most importantly how to effectively engage and resolve customer challenges
• Ability to work a flexible schedule including weekends. You will also be required to virtually attend 2-4 weeks of training, Monday through Friday
• Service center is open 24 hours a day, 365 days a year

What are the requirements needed for this position?

• Relentless drive to provide exceptional customer service
• Excellent communication and listening skills, both written and verbal
• Strong attention to detail and problem-solving skills
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology while handling calls
• Minimum high school diploma / certification
• Ability to work remotely in your home office

What other skills / experience would be helpful to have?

• 1-2 years in a call center or customer facing role
• Bilingual (French)

Pay Range :

$29,200.00 - $48,200.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

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For U.S. benefit information, visit . For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best / Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world.

Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service.

An ability to innovate in practical ways. And a willingness to take chances. We call our culture .

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Welcome to Porvox Speak, a marketing company that is all about bringing your brand’s voice to life! We’re a team of creative thinkers, social media gurus, and branding wizards who are dedicated to making your business stand out in a crowded marketplace.

Porvox Speak is seeking a Call Center Representative to join our Customer Service department. As a Call Center Representative, you will be responsible for answering incoming calls from customers, resolving their inquiries, and providing excellent customer service.

Pay : $19.50 - $32.00 per hour

Duties :

• Answer incoming calls from customers and respond to their inquiries
• Resolve customer complaints and issues in a timely and professional manner
• Provide accurate information about products and services to customers
• Document all customer interactions and transactions in our system
• Meet and exceed performance metrics, including call handling time and customer satisfaction

Job Requirements for Call Center Agent at Porvox Speak

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to handle high volume of calls and emails
• Strong problem-solving skills
• Ability to work in a team environment

Your primary responsibility will be to handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure customer satisfaction.

This is a dynamic role that requires strong communication skills, problem-solving abilities, and the ability to work effectively in a fast-paced environment.

Key Responsibilities : Handle incoming customer calls with professionalism, empathy, and efficiency.Respond to customer inquiries, providing accurate and relevant information about products, services, and policies.

Address customer concerns and complaints, aiming to resolve issues on the first call whenever possible.Utilize appropriate scripts and resources to handle common customer requests and provide consistent service.

Identify and escalate complex or high-priority issues to the appropriate department or supervisor for resolution.Maintain a comprehensive understanding of products, services, and promotions to effectively communicate with customers.

Update customer records and document all interactions in the company's customer relationship management (CRM) system.Process orders, returns, and exchanges in accordance with company policies and procedures.

Follow up with customers to ensure satisfaction, gather feedback, and promote additional products or services.Meet or exceed individual and team performance targets, including call quality, customer satisfaction, and productivity metrics.

Requirements : High school diploma or equivalent; additional education or relevant certifications are a plus.Excellent verbal and written communication skills in Language with a professional and courteous phone manner.

Strong teamwork and collaboration skills to work effectively with colleagues and support team goals.Customer-centric mindset with a genuine passion for delivering exceptional service.

Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services.

We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.

Your success matters, and we know it.Thats Impresiv!