Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.

We are looking for a talented Global Field Service Support Leader who is ready to take charge of operational business models, planning and delivering on our strategy for operationalizing Customer Terminal device fulfillment and our professional installation and maintenance network. As one of our valued team members, you will be obsessed with matching our standards for operational excellence with a relentless focus on delighting our customers.

The Kuiper Global Development team is focused on launching and operating the Kuiper service across the globe.

A successful candidate will be both highly analytical and a hands-on leader able to work extremely effectively in a matrix organization and is adept at understanding how satellite field service operations and device fulfillment work on a global scale. We are looking for someone customer obsessed and technology savvy with a proven track record of building global teams and leading new initiatives, especially in support of consumer related ISP products.

Project Kuiper’s success requires team builders and leaders who are owners, and who possess the operational spirit needed to both create and support new products. Our leaders solve complex, cutting-edge problems and get things done.

Key job responsibilities
•Develop and execute a professional satellite systems installation and maintenance network globally for residential and business customers in alignment with Amazon’s product, devices and support organizations.
•Partner with product, legal, regulatory and logistics teams to operationalize the Customer Terminal forward and reverse logistics fulfillment process.
•Partner with legal, tax and regulatory to engage in local and regional labor efforts
•Lead the field service management operations strategy for the development of Field Service Management (FSM) tools, processes and staffing to support a scaleable global field service network.
•Deliver comprehensive, written strategy documents considering different types of data and inputs across a broad range of stakeholders
•Prepare a detailed business case for justification of professional field service support models.
•Negotiate sophisticated business deals and understand both aggregate and cost economics to meet business cases.
•Once operational, meet business goals, performance objectives and deliver a fantastic customer experience.


A day in the life
You will lead our efforts to develop the mechanisms, workflows and budget to support global professional field service network plans, identify internal and external partnerships and work across Amazon to develop and execute on a compelling and inventive model of field operations that balances frugality with customer obsession.

Have you ever wanted to be part of a team who is building industry changing technology? Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world.

Are you looking to create value for millions of customers by helping to develop creative assets for Kuiper? Do you want to work at a company where you are the owner, where you are encouraged to build, and where you have the autonomy to push boundaries? Do you have a passion for designing scalable, flexible and customer obsessed solutions? and a desire to bring delightful, cutting-edge processes and services to life in an entirely new way? Are you ready? Then join us on Project Kuiper.

Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the space industry? If so, then we would love to talk!

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities
• Design the deal process from opportunity to order with core deal procedures, guardrails, guidelines, policies, and metrics.
• Develop mechanisms to handle specialized deals with exception approvals for non-standard requests.
• Provide insights into deal economics and pricing strategies to enable deal negotiations to achieve the best possible outcome for customers and the business.
• Own, manage, and drive velocity of the quote to booking process, making continuous improvements to streamline the deal cycle.
• Be a trusted advisor to Executive leaders, Business Development, and Partnership Developments globally for deal review, structuring, approvals, and contract closure.
• Work with Finance, Product, Legal, Regulatory, Engineering, and other partner teams to ensure all relevant approvals and deal details are captured in policy documentation, and systems of record for compliance purposes.
• Hire, develop, and train teams on best practices and guidelines to follow for the quoting, pricing, approvals, and contracting processes and policies.
• Develop deal performance metrics and reporting to conduct deal post-mortem on contract and pricing strategies to identify learnings.
• Capture and analyze customer insights to drive strategic shifts in product offering, service plans and pricing, and business terms to enable business growth.