Job Overview

The Vendor Ambassador is an exceptional colleague who drives sales through connecting with customers and sharing vendor product knowledge to upsell and suggest additional items.

They drive sales by cultivating a repeat clientele and serving as the expert for the vendor / brand / area they represent.

The Ambassador regularly communicates specific customer needs and shopping patterns to the vendor community. They execute top-side Central strategies and maintain email contact with the vendor community.

In addition, they drive sales through execution of strategic merchandising initiatives for the vendor / brand / area they represent.

Essential Functions

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Serve as a liaison between designated vendors and STM My Stylist (where applicable) and their Customer Experience Manager.
• Place new receipts on the sales floor and insure floor replenishment by size is occurring.
• Ensure sales floor is properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Proficient in POS, including Search and Send, and My Client.
• Regular, dependable attendance and punctuality.
• Perform other duties as assigned.

Qualifications and Competencies

Education Requirements

Min / Preferred

Education Level

Description

Minimum

High School or GED

High School Diploma or equivalent required

Years of Experience

Min / Preferred

Years of Experience

Comments

Minimum

Minimum 1 year previous selling or retail experience required

Competencies

• High School Diploma or equivalent required.
• Minimum 1 year previous selling or retail experience required.
• Excellent written and verbal communication skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Basic math functions such as addition, subtraction, multiplication, division, and calculating percentages.
• Self-starter, able to work independently and as part of a team, and must have excellent time management skills.
• Demonstrate an energetic and positive attitude.
• Possess vision and creativity.
• Must be comfortable with the use of computers, mobile devices, and frequent use of RF equipment.
• Demonstrate ability to build relationships and convert customers into clients.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and / or holidays, based on department and store / company needs.

Physical Requirements

• This position involves constant moving and standing.
• Involves standing for at least two consecutive hours.
• Involves lifting at least 30 lbs.
• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

STORES00

Full-Time Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations.

Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

Essential Duties & Responsibilities

• Understands and delivers sales and profit performance, understanding key tools and resources to drive selling
• Supports the store in the execution of company initiatives
• Supports and participates in team training to execute business results
• Creative in thinking of new way to engage clients and reach out to a wider client base
• Is the ideal representative of the customer experience expectations in store
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
• Engages in store client initiatives and community outreach
• Champion of RL core values
• Embraces RL "More ways to shop" and new technology
• Supports a collaborative environment with the customer at its core
• Engages in networking and sourcing talent
• Provides on going feedback to Management on successes and opportunities
• Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
• Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
• Maintains exceptional productivity standards through store execution
• Upholds all company policies and procedures
• Provides necessary feedback to Management on category opportunities or needs.
• Ensures sales floor and all store standards are met at all time.

Experience, Skills & Knowledge

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock / dressing room, cashwrap and office; work around / with chemicals, lift / climb up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Planning and prioritization / time management skills

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.

Responsibilities :

• Act as the face of the brand
• Give away samples of Polar Seltzer
• Educate people on the Polar Seltzer brand
• Generate brand awareness
• Organization of sampling team materials and vehicles
• Organization of promo items, table clothes, product
• Setup and break down events
• Pack, setup and breakdown and staff events from start to finish
• In-store sampling at grocery accounts
• Lifestyle events
• Deliveries to VIP’s
• Responsible for Food Safety and Food Quality

Minimum Requirements :

• Reliable transportation and valid driver’s license in good standing
• Availability for working nights, weekends and early mornings
• Strong communication and interpersonal skills
• Have energetic personality and work independently
• Must be able to lift 25 lbs.

Brand Ambassador - Operations

Full-time

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.

At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.

One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.

We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job Description

Key Responsibilities :

• Ensure highest level of customer service aligning with Canada Goose’s expectations of quality and authenticity
• Support leadership on implementation of monthly visual directives by ensuring merchandise is received and processed in a timely manner and available for sales floor
• Ensure proper organization and accessibility of merchandise broken down by style, colour, and size
• Ensure timely process of all shipments, transfers, damages, supplies and the overall organization of stock areas
• Attend all product knowledge sessions to gain knowledge on Canada Goose’s merchandise and be the expert to customer inquiries
• Complete markdown process accurately and in a timely manner according to company standards
• Educate customers on specific product features and benefits on various types of merchandise
• Resolve all customer service issues and partner with the GM or AGM with issues outside of company policies
• Contribute to positive employee relationships through effective communication, teamwork and partnership with co-workers and leadership
• Demonstrate values and behaviours consistent with the Canada Goose’s culture
• Performing other duties as assigned

Education, Qualifications and Experience :

• Minimum of 2 years of retail experience, preferably in a customer focused, fashion brand environment
• Experience working with affluent and luxury brands an asset
• Proven track record of successful sales experience, exceeding quota
• Flagship or high profile locations and brands

Knowledge, Skills and Attributes :

• Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
• Ability to work efficiently in a fast-paced and team oriented environment with high degree of multi-tasking with minimal supervision
• Excellent attention to detail, taking initiative, and promotes a positive working environment
• Ability to work well with others to collectively exceed store sales
• Strong negotiation skills combined with an adaptable approach to selling
• Ability to establish and maintain strong interpersonal relationships
• Excellent communication and interpersonal skills
• Self-motivated, able to work independently and know when to seek guidance
• Advanced skills in Microsoft Office; specifically Word and Excel
• Ability to lift, push, pull up to 50 pounds regularly

Additional Information

All your information will be kept confidential according to EEO guidelines.

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.

We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service.

Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Summit Wine & Spirits Tastings seeks friendly, reliable, and knowledgeable adult beverage brand ambassadors to conduct three-hour demos, mostly on weekends.

At our tastings in stores like H-E-B, Kroger, Whole Foods, and Total Wine & Spirits, we share samples, product information, and stories about brands with shoppers.

Our goals are to build brand awareness and close sales.

• You enjoy learning about alcoholic beverages and sharing your knowledge with customers.
• You have a smartphone, portable table, table cloth, ice bucket, reliable transportation, and other demo-related supplies.
• You are honest, dependable, and able to work successfully without direct supervision.

Qualifications, Physical Demands and Environment :

• Ability to use a mobile app on a smartphone.
• Must be at least 21 years of age and have a current TABC Certificate (Texas only).

The physical demands described here represent those that a contractor must meet to perform this job's essential functions successfully.

• The contractor is required to talk or hear.
• The contractor is frequently required to stand, walk and sit.
• The contractor is frequently required to reach with hands and arms and stoop, kneel, and crouch.
• The contractor must occasionally lift and move up to 40 pounds.
• The contractor is frequently required to stand for long periods.
• This job's specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here represent those a contractor encounters while performing the essential functions of this job.

• The noise level in the work environment is usually moderate.
• The work may be performed either inside or outside.
Responsibilities :
• Sales
• Sales

o Promote and sell wine, beer, or spirits to customers by offering samples and sharing product information.

o Educate store employees and shoppers about our clients' brands.

o Set up an attractive demonstration table featuring the promoted products.

Customer Service

o Communicate courteously and professionally.

o Dress professionally.

o Arrive and depart on time.

Care of the Tasting Area

o Maintain a clean and attractive demonstration table, and clean up at the end of the shift.

Event Documentation

o Record sales results, customer interactions, and anecdotal comments as needed on our mobile app.

o Upload digital photographs to our mobile app.

Summit Wine & Spirits Tastings was founded in 2010 in Chicago. We work with talented brand ambassadors who enjoy promoting wine and spirits brands to customers in retail stores.

To be a successful wine and spirits brand ambassador, you must be friendly all the time, knowledgeable about your products, and good at making sales.