Description

Summary : Part guest ambassador and part mixologist. Bartenders are responsible for enhancing the guest experience through personal interaction, food and beverage knowledge and local goings on in the community.

Reports to : Bar Manager

Job Tasks

• Use sales techniques to increase revenues from alcohol and full-service menu in the bar.
• Prepare alcoholic beverages for guests and servers.
• Serve food in the bar.
• Control inventory for alcohol and bar supplies.
• Maintain cleanliness and organization of the bar.
• Stock alcohol and bar supplies.
• Improve bar menu and drink recipes.
• Prepare drink garnishes.
• Monitor guests for safe alcohol consumption and limit problems and liability.
• Verify legal age requirements.
• Complete bar orders and cash and credit card transactions.
• Balance cash receipts at the end of each shift.
• Run cash reports.

Qualifications

Main Responsibilities and Required Knowledge, Skills and Abilities

Customer Service : Must consistently be able to assess, anticipate and meet multiple guests’ needs at high quality standards and evaluate customer satisfaction without projecting a mood that detracts from guests’ experience.

Must balance bar guests’ needs with those of guests served by wait staff. This requires practical knowledge of industry customer service standards.

Communication : Bartenders must clearly communicate in a professional manner with guests, vendors, coworkers and management.

The ability to promote two-way communication by presenting clear ideas using thoughtful and responsive words. Nonverbal cues from a guest or server can alert the bartender to a potential problem.

The bartender must also understand instructions, read written company memorandums and communicate when he or she needs more direction.

Interpersonal Relationships : Bartenders must adapt to different personalities of guests and coworkers without losing focus.

Extreme familiarity or conflicts with coworkers often weaken a team-oriented work environment.

Problem Solving and Conflict Management : A bartender must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.

Quality Control and Priority Assessment : Assess the value and importance of customer needs to maintain a high standard of quality.

Sales Techniques and Customer Influence : Use sales techniques and persuasive communications to up-sell products and services.

Performing General Physical Activities : Bartenders perform physical activities that require moderate strength including climbing, lifting, balancing, walking, and handling of materials.

Analytical Skills : Bartenders must use logic and reason to identify solutions and alternatives for a successful outcome in many situations, including cost / benefit analysis;

service and product quality; and conflict resolution.

Time Management Skills : Bartenders must utilize methods and organization techniques in a fast-paced environment to ensure efficiency and respect the time of others.

Bartenders must be able to direct others, such as bar backs and bussers, to maximize efficiency and team work.

Technical Skills : A bartender must possess or quickly learn general accounting and mathematical skills and point-of-sale applications.

Language Skills : Must speak and write with excellent command of the English language including proper spelling and grammar.

Flexibility : Bartenders often work overtime, when needed, and assist the workload of others.

Initiative : A bartender must action frequently, collaborate with team members and develop new ideas that focus on results.

Our Bartenders are friendly, outgoing, and possess excellent communication skills. Guest experience is critical to our continued success, and you will play a major role in the overall quality of that experience.

Your individual personality should shine through in order to thrill our guests.

Responsibilities :

o Pass TIPs / ABC Alcohol test with a grade of 70% or higher

o Monitor and control alcohol consumption from our guests to ensure guest safety

o Communicate and attend to our guests in a timely manner

o Work with others in order to keep all areas clean and stocked to company standards at all times

Knowledge & Skills :

o Basic mathematical skills for handling physical currency / returning proper amounts of change

o Basic reading and writing

o Familiarity with point of sale systems

o Ability to have a clear understanding of beer, wine, and cocktail recipes

o Excellent communication skills

o Understand food and beverage specifications

o Clear understanding of workplace safety procedures

o Must be of legal age to serve liquor per state law

Required Licenses & Certifications :

o eTIPs (for CT, NY, MA, VA, FL, and GA markets)

o A.B.C. (for TN Market)

Job Description

What you will be doing

• Efficiently maintain bar supplies, including preparation of daily requisition, as necessary.
• Must be completely familiar with all the different kinds of liquor, recipes and prices of drinks, proper glassware used for each recipe, as well as garnishes needed.
• Know drink recipes, prices and type of beverages available.
• Be familiar with accurate cash handling procedures to include proper discounting, MICROS system (or registers), bank procedures and tip policies.

Responsible for accurately charging the guests for drinks. Responsible for accurate intake of all the monies.

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Be formally trained regarding liquor liability within 30 days of employment and every 2 years thereafter.

Requirements

What we are looking for

• Effective communication skills, both verbal and written, to communicate with guests and associates
• High work ethic and self-initiative
• Able to work in high pressure and fast paced situations
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

ABOUT THE ROLE

As a Bartender your responsibility is to accurately prepare alcoholic and non-alcoholic beverages to company standards or per guest request, while maintaining a clean, organized, and sanitized work area.

This role delivers a full service experience to guests sitting at the bar and assists other service positions as needed.

TO BE SUCCESSFUL YOU MUST

• Have an unparalleled love, passion, and commitment to making others feel good
• Have an eye for details and upholding standards
• Support, serve, and uplift your teammates.
• Enthusiastic ambassador for our brands
• Love spreading positive vibes
• Calm under pressure
• Operate with a sense of urgency
• Look for creative solutions and approaches

WHY YOU’LL LOVE BEING A BARTENDER AT POSTINO

Postino WineCafe has a rich culture of delivering the best hospitality experience in the restaurant industry. We are a growing brand with unlimited career advancement who will support your journey with exceptional beverage and culinary development.

The working relationships you build today will be deep, meaningful, and long lasting. Lastly, we believe you should have a voice and be recognized and rewarded for your contributions.

YOUR BENEFITS

• Meal Discounts & Perks
• 401K with company match
• Pursue Level 1,2 Sommelier & Cicerone Certification and be reimbursed upon completion
• Flexible Spending & Dependent Care
• Access to Medical, Dental, Vision when eligible.
• Access to Teladoc services for all team members after 30 days eligibility.
• Enroll in Medical Benefits and get Fitness Discounts & Additional Mental Wellness Programs
• Celebrate the year with our annual company party
• Thanksgiving and Christmas off

WHO WE ARE

We are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we’re headed to the moon with a simple mission to make people feel good.

While no one on the team is quite like the other, it’s our common values that keep us united.

• Be Authentic and Humble
• Act with Integrity
• Bring Good Energy
• Get Extraordinary Results
• Achieve as a Team
• Inspire with Hospitality

ABOUT POSTINO WINECAFE

Postino WineCafe started with a simple vision to create a place where we could all come together and connect. Inspired by adventures in Northern Italy, Postino - Postman in Italian, made its home in a vacant, 1940’s brick post office.

As we continue to grow, we look for historically relevant spaces to create one of kind gathering spaces that serve their communities.

Postino is disrupting the wine bar segment. Our vibe is fun, eclectic, inspiring yet familiar surroundings, offering high quality yet approachable wines paired with fresh and colorful bruschetta boards built for sharing.

The menu is designed for sharing and pairing with our amazing wines with options for everyone.

Our mantra is come one come all. Our great service ambassadors are happy to walk our guests through our global wines, craft beer on tap, and awesome selection of Italian inspired small plates, panini’s, cheese and meat boards, and salads.

Requirements

• 1 year of full-service bar experience; combined industry experience will be considered.
• High-school diploma preferred
• State Food Handler’s Management Certification is required
• Responsible Alcohol Service Certification is required

Salary Description Tip Minimum Cash Wage + Tips

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Hobnob Brookhaven is looking for experienced bartenders for our Brookhaven location.