Job Type Full-time, Part-time Description

POSITION SUMMARY

The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure.

As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages made to our standards in a timely manner.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Maintain proper grooming and uniform standards
• Deliver genuine hospitality to and establish emotional connections with our guests
• Contribute to the overall teamwork and success of the restaurant
• Communicate effectively with guests and team members
• Determine guests needs while making the appropriate recommendations and offerings to enhance the dining experience
• Presents the best we have to offer, never selling the guest anything
• Prepares drink orders for guests and servers according to recipes in a timely manner
• Execute beverage tray service Answer guest questions regarding food and beverage offerings
• Adhere to all alcohol awareness procedures
• Handle guest complaints professionally and alert a manager immediately
• Process payments and handle cash professionally and accurately
• Communicate with managers and hosts regarding table availability and key table updates
• Follow up with guests about their meal and dining experience to ensure great guest satisfaction
• Maintain a high level of cleanliness and sanitation
• Demonstrate professional and gracious demeanor at all times
• Perform all opening, running, and closing duties accurately
• Perform any job function requested by the management team

POSITION QUALIFICATIONS

Competency Statement(s)

• Adaptability & Flexibility Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail Diligently attends to details and pursues quality in accomplishing tasks
• Communication Listens to others and communicates in an effective manner
• Confidence A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
• Customer Focus Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving Resolves difficult or complicated challenges
• Teamwork Promotes cooperation and commitment within a team to achieve goals and deliverables

Requirements

SKILLS & ABILITIES

Education : High School; able to communicate (speak, read, and write) in English

Experience : Previous hospitality experience is preferred

Computer Skills : Experience using a Point of Sale (POS) system

Certificates & Licenses : N / A

Other Requirements : Must meet the local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time

Work and Perks

Personalities wanted : Unique ones.

At Miller’s Ale House, you’re not just serving guests amazing food and drinks; you’re making our atmosphere truly unique.

Our full-service bar features specialty cocktails, like our Watermelon Margarita; a nice wine selection; and over 75 varieties of local craft, seasonal and domestic beers.

So what does it take to work with us?

We expect you to be you! Throw in integrity, a relentless drive for excellence and a commitment to always doing what’s right and you’ve got our interest.

What we offer :

• 40% dining privilege
• Fast-paced, fun environment
• Open-door communication
• Ability to advance your career
• Health Benefits

Requirements and Qualifications

• Arrives to work on time as scheduled in full uniform
• Greets Guests with a warm and friendly manner and acknowledges everyone who comes within 5 feet with a smile
• Provides highest level of service by adhering to all Miller’s Ale House service standards
• Follows the steps of service as defined in the training materials
• Serves alcoholic beverages in accordance with company standards and state alcohol service requirements
• Works directly with other Team Members to ensure all the Guest’s needs are fulfilled in a timely manner
• Ensures bar and menu knowledge to address Guests questions, including food allergy issues
• Ensures proper food handling and sanitation of work areas
• Interacts with Guests to create Ale House Raving Fans
• Maintains a neat and organized bar work areas; to include bar tops and area around the outer bar
• Notifies Management immediately of any potential Guest, Team Member, or operational issue; to include long ticket times

SAFETY & SANITATION

• Washes hands every 30 minutes throughout the shift
• Ensures all food and alcohol is served responsibly and in accordance of company standards and state service requirements
• Maintains clean and sanitized work areas
• Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

TEAMWORK, SKILLS AND EDUCATION

• Supports other Front of House functions as needed, insuring that everything within the 4 walls of the restaurant is every Team Member’s responsibility
• Positively communicates with other Team Members and Management to keep one another informed
• Possesses communication skills and the ability to work alone as well as with a team
• Ability to multitask and work in a fast-paced environment
• Ability to work with numbers and handle cash
• Possesses basic reading and handwriting skills with ability to operate the restaurant point-of-sale software
• Must be a minimum of 18 years of age unless otherwise dictated by state law
• Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked

PHYSICAL DEMANDS

The Bartender is expected to be able to perform the job functions with reasonable accommodation. Physical demands include :

• Remain standing for extended periods of time
• Bending, reaching, squatting, lifting, and carrying up to 25 lbs., for short distances
• Ability to work with varying noise levels
• Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations.

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Job Summary

The Gig

We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality.

We are on the hunt for a super talented someone’ who knows how to fill all the raised glasses with smiles. If you know how to get dirty with a Martini, but also sell a Ketogenic vodka drink with a big wink, keep reading.

What's expected and what you'll be up to

• Provide an epic experience for our guests at all times
• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet
• Maintain complete knowledge of designated glassware and garnishes for each drink
• Maintain complete knowledge of table / seat / station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet
• Competently open and serve wine / champagne bottles
• Fully knowledgeable in standard cocktail recipes, wine lists, spirits, other alcoholic beverages, garnishes and presentations
• Interact with Sailors and provide beverage information, promoting drinks and / or upselling premium brands. They will also suggest alternative cocktails that aren’t visible on the menu
• Ensure that all bar products, equipment and cleaning materials are used in a cost effective manner
• Ensures that Sailor orders are correctly entered into the system and monitors tab for any corrections necessary
• Carries out clear down routines after service and ensures the appearance and condition of all items including glasses and bottles meet Virgin Voyages standards
• Be familiar with all cruise services / features and activations to respond to Sailor inquiries accurately
• Notifies Bar Supervisor of any complaints raised and seeks to resolve
• Mentors junior members of the Bar team and provides training where required
• Ensures that their bar area is properly stocked, set up and ready to open as scheduled
• Responsible for any shortcomings related to inventory, equipment or cash handling
• Ensures compliance with the Company alcohol policy and notifies Bar Supervisor when
• Sailors / Crew are in danger of breaching
• Assists with inventory stock checks and requisitions relating to bar equipment, items and consumables
• Ensures Public Health standards of work stations are met

As a Bartender, you will be responsible for verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, processing payments, managing inventory, and cleaning bar supplies.

You will also be responsible for handling food orders directly from customers or the wait staff, informing customers of any specials, ensuring food and beverage compliance, restocking bar inventory, deciding on menu items, and managing the overall bar operations.

Prepare alcohol or non-alcohol beverages for bar and restaurant patrons Interact with customers, take orders and serve snacks and drinks Assess customers’ needs and preferences and make recommendations Mix ingredients to prepare cocktails Plan and present bar menu Check customers’ identification and confirm it meets the legal drinking age Restock and replenish bar inventory and supplies Stay guest focused and nurture an excellent guest experience Comply with all food and beverage regulations

Job Details

Job Location RP La Villa Tapas Bar - Fort Lauderdale, FLPosition Type Full-Time / Part-TimeJob Category Restaurant - Food Service

• Serves patrons with food and beverages in a positive and friendly manner.
• Provides information to help food and beverage selections.
• Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
• Checking identification to ensure customers are the legal age to purchase alcohol.
• Taking inventory and ordering supplies to ensure bar and tables are well-stocked.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Restock and replenish bar inventory and supplies
• Keep glasses, bar equipment, and working areas clean
• Transmits orders to bar and kitchen by recording patrons choices and identifying patrons special dietary needs and special requests.
• Keeps kitchen staff informed by noting the timing of meal progression.
• Other duties may be assigned by the department head.

North Beach Village Resorts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, and cash handling policies and procedures.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Knowledge of proper telephone etiquette.
• Proven restaurant serving or waitering experience
• Hands-on experience in cashier duties
• Attention to cleanliness and safety
• Patience and customer-oriented approach
• Excellent people skills with a friendly attitude
• Responsible and trustworthy
• High school diploma is a plus but not required
• Ability to work a flexible schedule, including weekends and holidays.