Job Title : Branded Outlet Counter / Cashier (Starbuck's, Jamba Juice, 23rd Street Cafe)

Department : Restaurant

Reports To : Sr. Restaurant Manager / F&B Manager

FLSA Status : Non-exempt (Union)

Hourly Rate : $25.77

Summary :

Responsible for Credit Handling, Customer contact and expediting while providing fast, efficient and friendly service at all times.

Engages with guest through smiles and greetings, offering product information, providing selling suggestions and always giving a genuine thank you.

Essential Duties and Responsibilities

Follows the Branded concepts / SAVOR operational policies and procedures, including Cash / Credit Handling, Safety and Security, to ensure the safety of all employees during each shift.

Accurately processes cash register transactions, inputting product costs, giving back change, processes debit and credit cards, traveler's checks, coupons and gift certificates Maintains a clean and organized workspace so that fellow employees may locate resources and product as needed.

Maintains the security of cash at all times and adheres to SAVOR Cash Handling Policy.

Adheres to the monitoring of product pricing, signage and placement and the use of product shelf tags and accompanying UPC codes.

Knowledgeable of all equipment and function required to make a successful product.

Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.

Keeps food and beverage shelves stocked.

Keeps outlet clean and wipes down tables, shelves, counters, glass and any other surface that needs cleaning.

Represent SAVOR as the Customer Service Agent providing quality, skilled guest service while ensuring the prompt and immediate check out of our guest.

Expedite the efficiency and flow thru of guest check out and oversee the self-checkout POS System.

Assists with new employees training by positively reinforcing successful performance and giving respectful and encouraging feedback to lead to success.

Monitors the proper recording of employees' meals and meal vouchers.

Notifies Leads / Managers regarding guest's complaints and concerns.

Performs other related duties as assigned by supervisor.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential required. Reasonable accommodations may be made to enable individuals with disabilities to perform.

Educational Requirement

The requirements listed below are representatives of the knowledge, skill, and / or ability;

Must have a High School Diploma / GED

Must have sufficient math ability to accurately add, subtract, divide, multiply and perform other basic business math calculations and pass basic math skills test.

Must speak, be able to read and understand English well enough to converse with customers supervisor's and employees.

Understand written and oral direction and communicate effectively with others.

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program refer a friend and earn a bonus
• Benefits may vary by position so ask your recruiter for details.

Join our dynamic team

We are hiring Baristas to join our team and provide world class service to guests from all over the world. As a part of the HMSHost family, you will have the chance to be a part of this exciting opportunity.

The Barista creates a great experience for our customers by providing quality beverages and products, quick service and providing a fun and memorable experience for our guests.

What you will do

• Greet all guests with a smile while taking food and drink orders, answering any questions, calling guests by name and thanking them for their order
• Provide and prepare quality beverages and food products consistently to all guests by adhering to recipe and presentation standards while also providing legendary service
• Stay calm during periods of high volume to keep the store operating properly and set a positive example for the team
• Operate a cash register and receive payment from guests, while following all brand and HMSHost customer service and cash handling policies and procedures
• Keep the store clean, stocked, organized and decorate customer display areas
• Acts with integrity, honesty and knowledge to enhance the culture, values and mission of the brand and HMSHost while following operational policies and procedures, including those for safety and security

What skills you will need

• You have strong social skills and love to meet new people
• You have the ability to stay calm and enjoy working in a fast and exciting environment
• You love to learn new things and are able to pick up new skills quickly
• You have the ability to understand and follow verbal & written instructions, policies & rules, and to request assistance when needed
• You are able to perform basic math skills to accurately count money and make change
• You are able to work well with others to help create a strong and cooperative team

Equal Opportunity Employer (EOE)Minority / Female / Disabled / Veteran (M / F / D / V)Drug Free Workplace (DFW)

Benefits

Competitive compensationFlexible spending account for health expenses401(k) retirement savings planPaid VacationEmployee and family members comprehensive benefits including medical, dental, vision care, long term disability, short term disability, and life insuranceCredit Union MembershipHMSHost benefits vary by location and some associates may not be eligible for certain benefits.

Associates covered by a collective bargaining agreement may be eligible for different benefits. HMSHost reserves the right to amend and / or terminate a benefit plan at any time.

Our Promise

Balance - Quest fosters a fun, supportive environment that puts people first and strives for both culinary excellence and enduring relationships.

Our flexible work opportunities encourage a healthy life balance for all of our valued team members.

Meaning - Quest believes that every aspect of what we do has significance, and therefore, our food is fresh and made from scratch, using high quality and responsibly sourced ingredients.

We nourish our communities with wholesome meals and through our genuine and personal connections.

Recognition - Quest provides competitive compensation and benefits, and celebrates the fulfillment of our collective values at all levels of the organization.

We support professional growth through training, development and access to highly visible leadership.

Position Summary

Provides excellent customer service by preparing and serving menu items. Creates the "WOW" experience for guests of Quest.

Essential Duties and Responsibilities

• Cascades the vision of Quest Food Management Services ensuring the Quest vision, values and founding principles are effectively communicated, understood and practiced.
• Demonstrates commitment to Quest vision, values and missions through actions on a daily basis.
• Report to scheduled shifts on time and in complete uniform.
• Provide efficient, friendly and prompt service to the students and staff.
• Inform manager of need for change in a timely manner.
• Prepare and serve a variety of coffee drinks and food items.
• Adhere to Company recipes and measurements.
• Present, explain and answer questions about coffee drink menu.
• Process transactions through the Point of Sale system and count back change to customers.
• Maintain supplies and inventory.
• Maintain high level of standards for all product preparation.
• Assist in overall sanitation and organization of line and surrounding areas.
• Maintain open, positive and effective communication with others.
• Perform closing responsibilities, storing and cleaning of all line items and restocking all areas assigned.
• Assist others in closing procedures if time permits.
• Maintain and develop relationships with clients, guests and staff during events by using their names whenever possible and anticipating their needs.
• Follow all Quest policies and food safety guidelines.
• Perform other duties as assigned.

Job Requirements / Specifications

Education and Experience : The requirements listed below are representative of the knowledge, skill, and / or ability required.

Required :

• High School Diploma / GED or equivalent work experience
• Minimum of 1 year experience in a cash handling position
• Ability to perform simple arithmetic as well as to understand measurements and conversions
• Responsible for meeting and maintaining state and local certification requirements (Food Handler certification)

Monday to Friday

PI223420021

As a barista, you will be responsible for making and serving beverages such as coffee, tea, and specialty beverages. You will be responsible for taking customer orders and payments, cleaning and sanitizing your work areas, seating areas, and equipment / tools.

Greet customers as they enter Give customers drink menus and answer their questions regarding ingredients Take orders while paying attention to details (e.

g. preferences of coffee blend, dairy and sugar ratios) Prepare beverages following recipes Serve beverages and prepared food, like cookies, pastries, and muffins Receive and process payments (cash and credit cards) Keep the bar area clean Maintain stock of clean mugs and plates Check if brewing equipment operates properly and report any maintenance needs Comply with health and safety regulations Communicate customer feedback to managers and recommend new menu items

As a barista, you will be responsible for making and serving beverages such as coffee, tea, and specialty beverages. You will be responsible for taking customer orders and payments, cleaning and sanitizing your work areas, seating areas, and equipment / tools.

Greet customers as they enter Give customers drink menus and answer their questions regarding ingredients Take orders while paying attention to details (e.

g. preferences of coffee blend, dairy and sugar ratios) Prepare beverages following recipes Serve beverages and prepared food, like cookies, pastries, and muffins Receive and process payments (cash and credit cards) Keep the bar area clean Maintain stock of clean mugs and plates Check if brewing equipment operates properly and report any maintenance needs Comply with health and safety regulations Communicate customer feedback to managers and recommend new menu items