Key Roles and Responsibilities :

• Lead and coach a team of one or more Service Delivery Specialists
• Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts
• Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establish evaluation criteria, evaluate alternative options, and assist with the decision to select the most appropriate vendor / supplier
• Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance
• Develop and manage an annual operating budget and work with the Commercial Team, ensure that monthly and pass-through billing happens
• Consult the Legal Representatives within NTT and ensure that all contract escalations are addressed with contract governance
• Review all proposals delivered to the client and ensure that growth objectives within the account are in line with NTT’s overall growth objectives and serve the best interest of the client
• Contribute to pre-sales processes by providing information, determining the effort required to deliver, and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client
• Collaborate and engage with a variety of stakeholders, including the Business Review Board members, the monthly Account Forum with the respective Business Units and the Steering Committee to ensure the delivery of services against the agreed Service Level Agreements
• Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements
• Negotiates and resolves contractual issues, including failure to meet contractual obligations
• Partner with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized

Knowledge, Skills, and Attributes :

• Ability to lead and coach a team
• Ability to establish strong relationships with internal stakeholders and external clients
• Excellent relationship-building skills
• Strong ability in managing coordinated delivery of service
• Excellent written and verbal communication skills
• Strong collaboration skills
• Ability to work well in a pressurized environment
• Excellent client centricity
• Excellent business acumen and commercial skills
• Highly analytical with proven negotiation skills
• Passionate, strong initiative, self-driven with a commitment to succeed

Academic Qualifications and Certifications :

Demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree;

or a Ph.D. or equivalent degree without experience; or equivalent work experience

ITIL certification

Required Experience :

• Demonstrated client engagement experience at a very senior level
• Demonstrated experience in a Managed Services and / or Support Services environment
• Demonstrated years of experience managing and leading a service delivery team and / or related function

Dimensiondatacareers

What will make you a good fit for the role?

Great things are happening at Papa John's! Right now we all have a unique opportunity to serve our community!

If you are looking for a career with an international company, flavored with challenging work with a highly motivated team, mixed with professional development opportunities and a competitive salary, look no further! Papa John's seeks people who share our philosophy for success, look for quality business practices, advancement opportunities, and meaningful work.

All these combine to produce not only the best pizza but also the best team members!

If you. . .

Enjoy meeting new people and working in a fun, team environment

Are interested in the opportunity for advancement

Are enthusiastic and have a passion for success through our outstanding training programs, this important position ensures our customers receive a high-quality experience.

Key Ingredients

Health and Dental Benefits for Full Time drivers

Tips and Mileage Reimbursement paid out nightly in CASH!

Non-taxable cell phone allowance on each paycheck (25 cents per road hour)

Dough for Degrees through Purdue University (20% off Tuition)

Food Discounts

Flexible Hours

Training Programs

Opportunity for Advancement; YOU have the potential to one day become a Franchisee!

Along with a competitive paycheck, you will work in a fun, nurturing environment where you will learn valuable business and people skills

Additional Requirements :

Papa John's Pizza Delivery Drivers are responsible for delivering our high-quality products to our customers in a safe, courteous, and timely manner.

You will also be cross-trained to perform the duties of our in-store team members including pizza making, ordering taking, and more! We pride ourselves in being able to offer full-time or multiple flexible hourly shifts geared for that perfect second job!

Our drivers average $15-$20 per hour with tips and mileage. Drivers get paid at an hourly rate plus mileage reimbursements, cell phone allowance and tips.

At Papa John's we consider all of our team members to be more than just employees! We care about you and your development.

In fact, most of our promotions come from within! So become a part of the Papa John's family and join us as a delivery driver!

As a Driver, you will be responsible for picking up food from a restaurant, transport it across a predetermined route, and delivering it to the customer.

Provide excellent customer service and build customer loyalty by delivering food in a timely, cordial manner Ensure orders are delivered accurately and in good condition Communicate any issues or delays that arise and resolve problems efficiently Represent the company with excellence and professionalism by driving safely, exercising good judgment, and treating customers with respect Manage multiple orders, delivery locations, and customers at the same time Deliver orders within an optimal period of time, ensuring freshness of food and respecting customer preferences Safely operate a vehicle in all types of weather conditions Navigate local streets and highways with ease using a GPS Communicate clearly with customers and food service employees, demonstrating an eagerness to work through any issues or points of confusion Verify orders before each delivery and maintain a detailed, comprehensive delivery log

Delivery Driver

The Delivery Driver checks all products for accuracy against quality standards and delivers products to customers in a safe, courteous, and timely manner while working as part of a team.

Support the restaurant by performing other workstation duties. Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, PIZZAcademy, Team Member Handbook, and with federal, state, and local laws and ordinances.

Responsibilities

Perform duties including pre-delivery vehicle preparation, learning the delivery area, checking orders for quality and accuracy, following proper delivery procedures;

providing quality customer service through positive and professional interaction with customers in person or by phone, and acting with a sense of urgency in everything they do.

Perform other assigned workstation duties including making quality products, preparing ingredients and taking orders.

Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift.

Enhance the company’s image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun.

Accurately process order paperwork and payment transactions, execute cash management duties, and use the FOCUS System. Support sales efforts by suggestively selling to increase the check average when taking an order and distributing door hangers during every shift.

Protect the company’s assets by maintaining organized, safe, and clean work areas; comply with safety and security standards at all times.

Key Ingredients

High School diploma or GED preferred.

Must have a driver’s license valid under the laws of the state(s) where the team member works, proof of insurance, reliable vehicle and the ability to drive

Skills : Cash management; planning and organization; effective communication

THIS IS A FRANCHISE POSITION

At Papa John's, people are always our top priority. Our secret ingredient is YOU!

Our employees are much like our toppings. They’re all different, but come together to make the ultimate pizza!

Will you be the pepperoni or the banana pepper to our team? Part time & full time positions currently open. We’ll train you on everything you need to know!"

Delivery Driver

The Delivery Driver checks all products for accuracy against quality standards and delivers products to customers in a safe, courteous, and timely manner while working as part of a team.

Support the restaurant by performing other workstation duties. Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, PIZZAcademy, Team Member Handbook, and with federal, state, and local laws and ordinances.

Responsibilities

Perform duties including pre-delivery vehicle preparation, learning the delivery area, checking orders for quality and accuracy, following proper delivery procedures;

providing quality customer service through positive and professional interaction with customers in person or by phone, and acting with a sense of urgency in everything they do.

Perform other assigned workstation duties including making quality products, preparing ingredients and taking orders.

Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift.

Enhance the company’s image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun.

Accurately process order paperwork and payment transactions, execute cash management duties, and use the FOCUS System. Support sales efforts by suggestively selling to increase the check average when taking an order and distributing door hangers during every shift.

Protect the company’s assets by maintaining organized, safe, and clean work areas; comply with safety and security standards at all times.

Key Ingredients

High School diploma or GED preferred.

Must have a driver’s license valid under the laws of the state(s) where the team member works, proof of insurance, reliable vehicle and the ability to drive

Skills : Cash management; planning and organization; effective communication

THIS IS A FRANCHISE POSITION

At Papa John's, people are always our top priority. Our secret ingredient is YOU!

Our employees are much like our toppings. They’re all different, but come together to make the ultimate pizza!

Will you be the pepperoni or the banana pepper to our team? Part time & full time positions currently open. We’ll train you on everything you need to know!"