Key Roles and Responsibilities :

• Lead and coach a team of one or more Service Delivery Specialists
• Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts
• Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establish evaluation criteria, evaluate alternative options, and assist with the decision to select the most appropriate vendor / supplier
• Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance
• Develop and manage an annual operating budget and work with the Commercial Team, ensure that monthly and pass-through billing happens
• Consult the Legal Representatives within NTT and ensure that all contract escalations are addressed with contract governance
• Review all proposals delivered to the client and ensure that growth objectives within the account are in line with NTT’s overall growth objectives and serve the best interest of the client
• Contribute to pre-sales processes by providing information, determining the effort required to deliver, and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client
• Collaborate and engage with a variety of stakeholders, including the Business Review Board members, the monthly Account Forum with the respective Business Units and the Steering Committee to ensure the delivery of services against the agreed Service Level Agreements
• Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements
• Negotiates and resolves contractual issues, including failure to meet contractual obligations
• Partner with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized

Knowledge, Skills, and Attributes :

• Ability to lead and coach a team
• Ability to establish strong relationships with internal stakeholders and external clients
• Excellent relationship-building skills
• Strong ability in managing coordinated delivery of service
• Excellent written and verbal communication skills
• Strong collaboration skills
• Ability to work well in a pressurized environment
• Excellent client centricity
• Excellent business acumen and commercial skills
• Highly analytical with proven negotiation skills
• Passionate, strong initiative, self-driven with a commitment to succeed

Academic Qualifications and Certifications :

Demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree;

or a Ph.D. or equivalent degree without experience; or equivalent work experience

ITIL certification

Required Experience :

• Demonstrated client engagement experience at a very senior level
• Demonstrated experience in a Managed Services and / or Support Services environment
• Demonstrated years of experience managing and leading a service delivery team and / or related function

Dimensiondatacareers

What will make you a good fit for the role?

Applies subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods.

Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and / or provides expertise to functional project teams and may participate in cross-functional initiatives.

Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers / clients.

Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.

May provide mentoring and guidance to lower level employees.

1. Manages internal projects

• Budget as detailed in Impact section Large / complex / single or multiple regions.
• May include detailed design of sponsors' high-level concept High risk.

2. Manages project financials including business impact

• Meets or exceeds approved budgets.
• Provides reliable financial forecasts to Management.

3. Manages stakeholder relationships

Manages upper level stakeholder relationships.

4. Manages project team

• Manages internal as well as external resources with a team size generally greater than 20 people from multiple countries.
• Mentors and encourages skill development of project team members.
• Provides detailed performance review input and development recommendations for team members .
• First Level University degree.
• 7+ years in project management roles or in like roles / businesses.
• Demonstrates an in-depth understanding of key Services' operational policies, processes and methodologies applicable to project management.
• Speaks with authority to most layers of depth related to project management methods.
• Makes use of and contributes to Services PM Profession community.
• PMP Certified.
• ITILf Certified.

About HP

You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history : HP’s commitment to diversity, equity and inclusion it’s just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves.

We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!

Do you like to work in a fast paced environment? Do you enjoy multitasking and meeting new people every day? Do you like to work as part of a team and provide fast and efficient customer service?

If so, then you can be part of our fast moving Delivery Team. Our delivery team packs and delivers orders to our hungry fans quickly and efficiently.

Diners have lots of choices to order from, but our delivery team ensures they continue to order with Chopt because we continue to make the delivery experience Better.

Responsibilities :

Delivering individual and large group orders to our customers quickly and efficiently

Ensuring every delivery order is 100% accurate

Performing general cleaning duties and maintenance of the restaurant before, during and after the shift to include taking out the garbage, sweeping and mopping

Speaking with customers in a friendly and professional manner

Delivering all orders in a safe and careful manner

Handling cash and credit card receipts according to Chopt policies and procedures

Being a team player and looking for ways to provide Better customer service

Qualifications / Requirements :

Must be able to lift boxes and food trays up to 50 lbs

Ability to read and communicate in basic English to customers

Must understand and execute food safety and sanitation protocols

Experience delivering food in a high volume environment preferred but not required

Must understand and execute food safety and sanitation protocols

Standing, stooping, kneeling, walking , wiping, reaching, bending and lifting are required actions throughout a shift

Ability to multi-task and handle multiple priorities during the shift

Must be able to perform duties that require standing and fast movement

Benefits of working at Chopt :

Competitive hourly rates and performance based pay increases

A clear career path with opportunities for advancement 50% of all managers started in hourly positions

Variety of Health and Wellness Benefits

Pre-Tax Transit and Flexible Spending Benefits

Generous PTO Policy for all employees

Employee Meal Discounts

Employee Assistance Resources

Work Conditions / Hours :

Hours will vary and may include early mornings, evenings, weekends and / or holidays

All Chopt employees will be hired on a variable hour basis. Hours are scheduled based on performance and business necessities.

Since deliveries take place outside of the restaurant, work conditions vary depending on weather from extreme heat to low temperatures and precipitation.

SUMMARY OF POSITION :

Safely drives a truck to deliver and pick up the waste containers used by the public in accordance with Decision Driving principles within the prescribed time.

OTHER JOB RESPONSIBILITIES :

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
• Any additional job duties that may be assigned by the Supervisor.

QUALIFICATIONS :

• Must have a valid driver's license for the state in which the position works. Requires a clean driving record.
• At least 3 years of previous experience operating a motor vehicle
• Must be at least 21 years of age or older
• Understand refuse collection policies, procedures, guidelines and practices.
• Hear in the normal audio range with or without correction; See in the normal visual range with or without correction
• Exhibit normal range of body motion
• Understand and carry out oral and written instructions;
• Maintain written records and service responses.
• Must be able to speak and read English well enough to communicate with customers, co-workers, dispatch and super visors, understand highway and traffic signals, and be able to make legible entries on paperwork.

Special Considerations / Physical Work Requirements :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Ability to perform pushing, pulling, bending, lifting of up to 75 pounds throughout the shift with or without reasonable accommodations.

As well as climb into and out of a truck repeatedly.

WORK ENVIRONMENT :

Works in a variety of environment conditions, including wide temperature and weather variations including heat, cold, snow, rain, wind;

noise and vibrations, fumes, odors and dust

Job Summary : As a Delivery Manager at Gururo, you will be responsible for overseeing the successful delivery of projects and services to our clients.

You will lead a team of professionals, ensure timely and high-quality project execution, and maintain strong client relationships.

The role requires excellent leadership, communication, and problem-solving skills, along with a deep understanding of project management methodologies and the ability to drive results.

Responsibilities :

Project Management : Lead the planning, execution, and delivery of multiple projects simultaneously. Develop project plans, allocate resources, and monitor progress to ensure projects are delivered on time, within budget, and meeting client expectations.

Team Leadership : Manage a team of project managers and other professionals. Provide guidance, support, and mentorship to ensure team members perform at their best.

Foster a collaborative and high-performing work environment.

Client Relationship Management : Build and maintain strong relationships with clients. Understand their needs, provide regular updates, and address any concerns or issues promptly.

Ensure client satisfaction and identify opportunities for additional value-added services.

Risk and Issue Management : Identify potential risks and issues that may impact project delivery and develop mitigation strategies.

Proactively address challenges and provide timely resolutions to minimize disruption and ensure project success.

Quality Assurance : Establish and enforce quality standards for project deliverables. Conduct regular reviews and audits to ensure compliance with project requirements.

Implement continuous improvement initiatives to enhance project delivery processes and outcomes.

Resource Allocation : Optimize resource allocation across projects and balance workloads to maximize efficiency and productivity.

Collaborate with other teams to ensure the availability of necessary resources and skills for project execution.

Performance Monitoring and Reporting : Track project performance metrics, monitor key milestones, and prepare progress reports for internal stakeholders and clients.

Present project updates and performance summaries to senior management.

Stakeholder Communication : Facilitate effective communication between internal teams, clients, and stakeholders. Act as a point of contact for project-related inquiries and ensure clear and timely communication of project status, changes, and risks.

Qualifications and Skills :

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business Administration) is preferred.
• Proven experience in project management, delivery management, or a similar role.
• Strong knowledge of project management methodologies, tools, and techniques.
• Excellent leadership skills with the ability to motivate and guide a team towards successful project delivery.
• Outstanding communication and interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.
• Strong analytical and problem-solving abilities to identify and address project-related challenges.
• Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
• Proficiency in project management software and tools.
• Certifications such as PMP (Project Management Professional) or Prince2 (Projects in Controlled Environments) are desirable.

Join Gururo and be part of an innovative and dynamic team dedicated to delivering exceptional projects and services to our clients.

As a Delivery Manager, you will play a crucial role in driving success and exceeding client expectations. Apply now and embark on a rewarding career with Gururo.