Overview

Position Summary Details

The function of this job is to fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who desire wheelchair assistance for their comfort.

Passenger services positions are very customer service oriented and tipping is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25 $100 per week (example only).

Essential Functions

• At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
• Interact with passengers in a positive interpersonal way
• Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

Responsibilities

• In-terminal plane transfers, originating passengers, or destination-arriving passengers
• Assist passengers at baggage claim as necessary
• Coordinate with dispatcher for assignments (dependent on airport)
• Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
• Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger

System ID 819724

Category Food Service

Employment Status Full-Time

Unit Name UNITED CLUB PHX PER PAX

Unit Contact [email protected]

Target Hourly Rate $15.00 / Hr.

UNIT DESCRIPTION :

• Have a passion for guest service and hospitality?
• Looking for a dynamic place to start a career?
• Open to a world of possibilities and growth?
• Start here, create a career that you own, join our team.

Location : Sky Harbor International Airport, Phoenix, Arizona

In order to work at the Sky Harbor International Airport, the successful applicant must :

• Complete and pass PHX's TSA badging process
• Obtain a valid PHX Security ID / Badge

SHIFTS ARE SUBJECT TO CHANGE BASED ON OPERATIONAL NEEDS

Position Summary :

The Banquet Support Wait Staff will provide prompt and courteous service to all customers. Provide customers with efficient and attentive service while exceeding the customer’s expectations.

The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position.

These responsibilities may differ among accounts, depending on business necessities and client requirements.

General Responsibilities :

• Greets and seats customers.
• Presents customers with menus.
• Serves food to customers at a limited number of tables, using proper rules of etiquette.
• Makes appropriate meal and beverage suggestions and answers questions regarding food preparation.
• Writes a food check and / or memorizes the order.
• Relays the order to the kitchen.
• Accepts payment, refers customers to the cashier or operates the cash register.
• Cleans and sanitizes workstations and equipment and assists in clearing and resetting tables.
• May carve meat, fish or poultry and / or prepare flaming dishes and desserts.
• May carry and distribute supplies and equipment.
• May assist others in the preparation of foods and properly store food.
• May total bills and may be asked to respond to complaints regarding food or service.
• May operate dishwasher or assist with washing dishes, glassware, silverware, utensils, pots and pans.
• May assist with stocking food inventory.
• Attends all allergy and foodborne illness in-service training.
• Complies with all Sodexo HACCP policies and procedures.
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

Qualifications & Requirements :

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule helpful.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

Experience / Knowledge :

• High School diploma, GED, or equivalent experience.
• 0 to 1 year related experience.

Skills / Aptitude :

• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Ability to use a computer.
• Ability to listen carefully to their customers’ orders, explain drink and food items and make menu recommendations.
• Ability to provide clear directions and respond accordingly to employees.

Physical Requirements :

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and / or pull, and frequently lift up to 35 pounds and occasionally lift / move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location) :

• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat / cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.

Sodexo is an EEO / AA / Minority / Female / Disability / Veteran employer.

Benefits Eligibility

Full Time Benefits : At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance.

Eligible employees can enroll in their benefits, which will be effective beginning on their first day with Sodexo. We also offer other benefits like paid time off, financial and savings programs and access to our employee assistance program and other discounts (eligibility varies by unit and may not be available to all employees).

Position Summary Details

The function of this job is to fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who desire wheelchair assistance for their comfort.

Passenger services positions are very customer service oriented and tipping is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25 $100 per week (example only).

Essential Functions

• At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
• Interact with passengers in a positive interpersonal way
• Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

Responsibilities

Safely transport passengers from gate to gate, curb to curb, or gate to curb dependent upon whether they are

• In-terminal plane transfers, originating passengers, or destination-arriving passengers
• Assist passengers at baggage claim as necessary
• Coordinate with dispatcher for assignments (dependent on airport)
• Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
• Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger

Benefits

Team Member Benefits Your health, wellness, and job satisfaction are vital to the continued success to our clients. That’s why ABM delivers some of the best benefits in the industry.

Depending on your work status and location, you may have access to health benefits, retirement and financial benefits, and fringe benefits.

Health Benefits MedicalDentalVisionHealth Care Flexible Spending Account*Health Savings Account*Employee Assistance Program Welfare Benefits* Life & AD&D InsuranceShort-Term DisabilityLong-Term Disability Supplemental Benefits Voluntary Life & AD&DVoluntary Short-Term Disability*Accidental InjuryHospital IndemnityCritical IllnessIdentity Theft ProtectionLegal ServicesPet Insurance Retirement Benefits 401(k) Employee Savings Plan Fringe Benefits Employee Stock Purchase PlanPre-Tax Commuter & ParkingDiscounted Gym MembershipsMarketplace Discount MallUpwise Financial WellnessBusiness Travel InsurancePaid HolidaysVacationSick & Bereavement