Personal Banker - Airline
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.
We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Personal Banker you will strengthen customer relationships with a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations in order to identify appropriate financial solutions.
This position, within PNC's Retail Branch Banking Network, is based in Houston, TX at the Airline branch. Bilingual Spanish preferred.
Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Competencies
Banking Products Knowledge of and ability to provide products and services available through the retail banking branch.Digital Awareness Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.
Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Managing Multiple Priorities Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Matrix Management Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.
- Problem Solving Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems;
- ability to apply this knowledge appropriately to diverse situations.Prospecting. Knowledge of prospecting principles, processes and skills;
ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries.
Create value propositions with impact.Retail Lending Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies.
Selling. Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals.
Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.
Understanding Customer Needs Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.
Work Experience
Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
No Degree
Additional Job Description
Benefits
- PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical / prescription drug coverage (with a Health Savings Account feature);
- dental and vision options; employee and spouse / child life insurance; short- and long-term disability protection; maternity and parental leave;
- paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account;
back-up child / elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits for part-time employees, visit >
New to PNC.
Disability Accommodations Statement :
The Human Resources Service Center hours of operation are Monday - Friday 9 : 00 AM to 5 : 00 PM ET.
Equal Employment Opportunity (EEO) :
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Related Jobs
Personal Banker - Airline
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.
We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Personal Banker you will strengthen customer relationships with a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations in order to identify appropriate financial solutions.
This position, within PNC's Retail Branch Banking Network, is based in Houston, TX at the Airline branch. Bilingual Spanish preferred.
Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Competencies
Banking Products Knowledge of and ability to provide products and services available through the retail banking branch.Digital Awareness Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.
Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Managing Multiple Priorities Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Matrix Management Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.
- Problem Solving Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems;
- ability to apply this knowledge appropriately to diverse situations.Prospecting. Knowledge of prospecting principles, processes and skills;
ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries.
Create value propositions with impact.Retail Lending Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies.
Selling. Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals.
Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.
Understanding Customer Needs Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.
Work Experience
Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
No Degree
Additional Job Description
Benefits
- PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical / prescription drug coverage (with a Health Savings Account feature);
- dental and vision options; employee and spouse / child life insurance; short- and long-term disability protection; maternity and parental leave;
- paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account;
back-up child / elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits for part-time employees, visit >
New to PNC.
Disability Accommodations Statement :
The Human Resources Service Center hours of operation are Monday - Friday 9 : 00 AM to 5 : 00 PM ET.
Equal Employment Opportunity (EEO) :
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Personal Banker - Airline
Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.
We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Personal Banker you will strengthen customer relationships with a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations in order to identify appropriate financial solutions.
This position, within PNC's Retail Branch Banking Network, is based in Houston, TX at the Airline branch. Bilingual Spanish preferred.
Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
To learn more about this opportunity, please watch this video .
Competencies
Banking Products Knowledge of and ability to provide products and services available through the retail banking branch.
Digital Awareness Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.
Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Managing Multiple Priorities Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Matrix Management Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.
Problem Solving Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems;
ability to apply this knowledge appropriately to diverse situations.
Prospecting. Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market.
Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.
Retail Lending Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies.
Selling. Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals.
Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.
Understanding Customer Needs Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.
Work Experience
Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
No Degree
Additional Job Description
Benefits
- PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical / prescription drug coverage (with a Health Savings Account feature);
- dental and vision options; employee and spouse / child life insurance; short- and long-term disability protection; maternity and parental leave;
- paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account;
back-up child / elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits for part-time employees, visit >
New to PNC.
Disability Accommodations Statement :
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4 : Recruiting or contact us via email at [email protected]
The Human Resources Service Center hours of operation are Monday - Friday 9 : 00 AM to 5 : 00 PM ET.
Equal Employment Opportunity (EEO) :
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Registered Nurse (RN) - COVID19 Vaccine- 6600 Airline Dr. Houston TX 77076 United States
Solve IT Strategies is looking for a Registered Nurse (RN) for the leading pharmacy retail organization. This role is located at COVID19 Vaccine- 6600 Airline Dr.
Houston TX 77076 United States
The Main Responsibilities of a person are :
- Demonstrates competency inpatient care standards required for safe delivery of COVID-19 Immunization.
- Will be competent in the assessment of patients via screening for COVID-19 immunizations complete and accurate clinical documentation.
- Manages time effectively and demonstrates basic leadership qualities in order to deliver and manage appropriate patient care
- Communicates changes in patient status to appropriate members of the staff to facilitate prompt attention to patient needs.
- Under the direction of the patient’s consent, safely administers COVID-19 vaccine provided in a manner consistent with established standards of practice and policy.
- Prepares and submits documentation outlining services rendered within the required time frame.
- Promptly communicates with the patient's physician and supervisor regarding problems, change in status, need for other team involvement, and goal attainment.
- Thoroughly reports patients care needs, progress and goals when transferring care to an alternate nurse.
- Flexibility to also go to LTC facilities if and when needed.
Qualifications :
- Graduate of an accredited school of nursing with valid license in state(s) of practice.
- Valid and current driver’s license and evidence of automobile insurance.
- Current CPR certification.
- Minimum 2years of experience providing specialty nursing care, such as infusion therapy, maternal-child health, disease state management, pediatrics, etc.
In addition, at least 3months experience working in Home Health. Self-directed with excellent time management skills and able to work independently.
Proof of Vaccination
Preferred Qualifications :
- Bachelor of Science in Nursing
Bilingual Teacher (23-24) - Airline Elementary
Description
Job Description
POSITION : Teacher(23-24)
REPORTS TO : Principal
POSITION TYPE : 10-month
COMPENSATION : $60,000 - $77,500
For qualified candidates $1,000 Signing bonus
$1,000 Bilingual signing bonus
$4,000 Bilingual stipend
EVERY OPPORTUNITY STARTS WITH A YES
Great schools begin with great people who believe every day is an opportunity to make a difference. At YES Prep, you have an opportunity to join a family of diverse educators who are leveling the playing field by providing opportunities for a high-quality, college-forward curriculum while also ensuring our students feel supported through their academic journey and empowered to lead choice-filled lives.
YES Prep is more than a family of public charter schools, it’s the future of public education it’s an opportunity to say, Yes, you can!
Our campuses are advancing educational equity. Some quick stats about us :
- 17,000 Students
- 1,800 Team Members
- 18 Secondary Campuses
- 6 Elementary Campuses
- 91% Students Who Qualify for Free / Reduced-Price Lunch
- 94% Hispanic & African-American Students
- 90% Students Who Are Accepted to a 4-Year University
- 88% First-Generation College Students
- Top 100 High Schools in the Nation, U.S. News & World Report
We serve the students of Houston, Texas, the 4th largest city across the United States. There are over 20 public-school districts and other great public charter school options, like KIPP Texas-Houston and IDEA Public Schools, within Houston’s city limits serving our increasing population.
We are a rapidly growing organization, committed to creating life-changing opportunities for over 23,000 students by2025.
THE ROLE
As aTeacher, some of the work and responsibilities will include :
- Developing rigorous lessons in your specific content area, in 1 : 1 blended learning environments, in order to reignite your students for college and beyond while bridging gaps for marginalized communities
- Setting ambitious goals with your students and monitoring their progress while encouraging them through frequent and persistent feedback
- Tracking student growth and using data and feedback from coaches to create student growth plans when needed for student achievement concerns
- Building transformable relationships with students and families by providing regular, and consistent, communication with parentsvia phone or video conference, email, or district-approved website
- Creating a physical or virtual classroom environment conducive to learning and appropriate for the physical, social, and emotional development of students
- Collaborating with co-planner towork through daily lesson plans and add resources when needed to fit students’ needs.
- Meeting regular deadlines for daily lesson plans, submitting grades, and work samples
- Working on a team of teachers and leaders to provide consistency, support, and accountability to all students
- Working with content teams in Professional Development to norm on, and improve student learning
- Conducting weekly tutorials outside of regular class day to provide additional instruction and support to students
- Completing supervision duties on campus that support student safety including but not limited to morning duty, lunch duty, dismissal, detention, and afterschool duty
- Growing professionally in your craft of teaching by both receive and giving feedback on a consistent basis from DOI, School Leader, Administration Team
- Persisting in the face of challenges, learning from mistakes, and setting a strong example of character for your students
- Being available by phone, email, or video conferencing to confer with campus leaders, collaborators, students, and / or parents
- Additional duties as assigned
THE PERSON
We seek staff with diverse backgrounds, talents, interests, and ideas. Certain traits consistently shine through for our most successful employees : passion for the mission, drive for results, care for students, resilience, and humility.
Other traits needed and desired for this role are :
THE MUST HAVES
Bachelor’sdegree from an accredited four-yearcollege or university recognized by the (THECB)
or willing to join ACP to get certified
- Strong ability to navigate web-related applications and technology
- Ability to instruct students using a variety of technology applications and platforms
- Belief in and commitment to the mission and core value of YES Prep Public Schools
- Openness to giving and receiving frequent feedback
- Ability to maintain emotional control under stress
- Ability to work urgently in a fast-paced and results-oriented environment
- Ability to juggle multiple tasks and initiatives at once
- A dedication to learn, grow, and develop as a professional
- Bilingual (Spanish)
THE MUST HAVE BELIEFS
- Belief in and commitment to the mission and core value of YES Prep Public Schools
- Desire to disruptsystemic status quos in education
- Willingness to go above and beyond to disrupt said status quos
- Passion to develop resiliency through a relentless pursuit of jaw-dropping results
- Conviction thathigh expectations+ high accountability high performance and high growth
THE PERKS
- This position is an exempt, salaried position; salary offers commensurate with experience. The starting salary for a first-year teacher is $60,000.
- Health and Supplemental Insurance A $0 monthly medical option that includes $600 towards a Health Savings Account, in addition to a variety of supplemental benefits including Dental, Vision, Disability, Life, etc.
Employees must work 20+ hours a week to be eligible for a full spectrum of benefits, and 10 hours a week minimum for medical benefits.
- Retirement Plans Participation in Teacher Retirement System of Texas and a 457b Retirement Plan.
- Paid Time Off Employees working 20+ hours a week receive 10 days of Paid Time Off in addition to the system closures during the .
- Paid Leave Programming In the event you need to be out due to medical needs (including maternity and paternity leave), YES Prep offers paid leave, paid out at 100%, based on eligibility and tenure.
- Professional Development - YES Prep values longevity and performance over time. We invest in developing leaders through high-quality programs, effective coaching, and ongoing professional development.
- The strong cultures of our campuses and Home Office are just one of many reasons we were named k in 2018, 2019, and 2021.
We won theand were a 2016 finalist as well.
WE ARE DEEPLY COMMITTED TO EQUITY & DIVERSITY
YES Prep strives to recruit a diverse team of leaders. We believe there is a transformative academic and social benefit for students when their teachers and leaders reflect a diversity of backgrounds.
Ninety-five percent (95%) of staff members agree that the organization provides a welcoming environment given their background and identity according to our latest system survey.
YES Prep is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, ethnicity, religion, gender, sexual orientation, gender expression, national origin, disability, age, marital status, military status, pregnancy, or parenthood.
Veterinary Hospital Manager
Job Description
Turn your love for animals into the career of a lifetime! Come join us at Stuebner Airline Veterinary Hospital as our new Hospital Manager.
Who you are collaborative, have a passion for pets and people, business savvy, skilled with budgets and finances, and are a culture champion!
Stuebner Airline & Champions Veterinary Hospitals are well-established, full-service, small animal veterinary hospitals providing comprehensive medical, surgical and dental care servicing Spring, TX and the surrounding North Houston area including Gleannloch Farms, Tomball, Cypress, and The Woodlands.
We also have clients from Klein, Spring, North Houston, and Cypress, TX.
We provide a broad spectrum of diagnostic procedures through in-house testing and the use of external laboratories. We also work closely with local specialty practices when specific diagnostic and elective procedures are required.
Our facility includes a well-stocked pharmacy, in-hospital surgery suite, in-house x-ray capabilities, a closely supervised hospitalization area, and indoor boarding kennels with outdoor walking areas.
At Stuebner Airline & Champions Veterinary Hospitals, we strive to offer not only sound advice, but also optimal veterinary care, thus allowing you the enjoyment of your companion for a maximum number of years.
Our job is not only to treat your pet when he or she isn't feeling well, but also to help you learn how to keep your best friend happy and healthy.
Job Summary
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service.
Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.
Job Duties and Responsibilities
Leadership and Planning
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Participates in the planning and budget maintenance process.
- Establishes goals for the practice and staff.
- Creates the hospital schedule and manages labor costs to budget.
Operations
- Oversees employee benefits program and hospital insurance plans.
- Develops and implements hospital policy, including DEA / Controlled Substances and OSHA compliance.
- Performs quality checks and reviews of client files.
- Monitors computer systems and works with HelpDesk to resolve technical systems / equipment issues.
People Management
- Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
- Implements performance-based incentive and rewards and recognition programs.
- Manages staff, including grooming and boarding staff if applicable.
- Tracks and maintains current licensure for all DVMs.
Client Service
- Demonstrates and reinforces the highest level of client service
- Resolves client issues and escalations, and oversees client follow-up communication.
- Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Financial
- Ensures payroll is accurately completed and submitted for all hospital staff.
- Manages accounts receivable and cash on hand, including performing invoice audit reviews.
- Manages hospital inventory and controls facility and administrative costs.
- Performs other duties essential to the performance of the hospital as assigned.
Qualifications :
- Bachelor’s degree in business or related degree is preferred.
- 3-5 years of experience in a manager role, including customer service experience.
- Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and / or experience in the following areas :
- Multi-functional operations including budget and labor management.
- Manage time and tasks appropriately and remain flexible with assigned duties.
- Supervisory and leadership experience.
- Reporting and data analysis.
- Problem-solving and resolution management skills.
- Oral and written communication skills.
- Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
- Interpersonal skills with staff and clients, and works well in a team environment.
- Customer service strategies and effective marketing techniques.
- HR policies and protocol development.
- Staff management including : coaching, developing, and motivating staff.
- Conduct performance appraisals.
- Delegate responsibility and achieve results with hospital team members.
- Make decisions confidently and effectively.
- Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
NVA is a growing community of general practice clinics, emergency hospitals, equine practices, specialty hospitals, and pet resorts across five countries.
Our doctors and animal care teams share best practices, medical knowledge, innovation, and insights. This collaborative approach allows each individual practice and pet resort to do what they do best : service their local community with compassionate, best-in-class care and medicine, to enhance the lives of the animals they love while backed by the support, stability, and leadership of NVA.
NVA offers a comprehensive benefits program including medical, dental, vision, a k with employer match, paid time off (including sick time) for all eligible employees.
For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.