Description

The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo account operations by performing the following duties personally or through subordinates.

Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo operations are safe, efficient and in compliance with all applicable Company and governmental regulations.

Responsible for the work accomplished in the carriage of cargo process, flight / load manifest / weight & balance control process and has the authority to direct persons to accomplish that work.

Provide for the oversight and provisioning of ground handling services related to cargo operations.

• Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract / regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations.
• Conduct periodic audits on all Company cargo operations.
• Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
• Ensure all personnel involved in Company cargo operations and / or ground handling of Company aircraft are properly trained.
• Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
• Maintain the Hazardous Materials Training Program for all applicable employees.
• Develop and implement policies and procedures for the safe and efficient handling of ULDs.
• Lead by example to deliver consistently great service to our customers
• Ensure compliance with all Company safety and security procedures in order to meet / exceed regulatory standards
• Maintain, monitor and report on agreed key performance indicators (KPI's)
• Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
• Ensure all agreed training is completed and documented
• Build and maintain relationships with stakeholders, internal and external
• Resolve issues / conflicts in a timely manner
• Ensure efficient operation of inbound and outbound flights
• Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
• Able to meet the Station's attendance policy.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees;

planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Effective people management and planning / organizational skills, customer focused and analytical with good judgment, able to work under pressure and a team player

Knowledge, Skill and Abilities

• Warehouse management experience preferred
• Ability to deal with conflict and resolve issues
• Intermediate computer skills with working knowledge of Microsoft Office programs.
• Excellent English verbal and written communication skills.

Must be able to handle stress in a fast-paced environment and ensure deadlines are met.

• Ability to concentrate on detail.
• Ability to lift 50-70 lbs.
• Adhere to safety practices and programs.
• Ability to multitask.
• Good communication skills

Education and Experience

• Associates degree from college or university; or three to five years related experience and / or training; or equivalent combination of education and experience.
• Valid US driver’s license.
• Successful completion of required airport badging process and pre-employment drug screen is required.

Schedule of Hours

As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc.

Strict adherence to company attendance policies are expected and enforced.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions.

These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers.

It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes;

we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession.

Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes.

AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

The Aerospace claims team is a global unit providing comprehensive claims service for manufacturers, airlines, airports and general aviation clients.

About the role

Reporting to the Head of North America (NA) Aerospace Claims, the Airline & Severe Loss Claim Manager is a key leadership position responsible for the proactive management of all aspects of the NA Aerospace Airline & Severe Loss Claim proposition.

In this role, you will serve as the lead technical referral point for NA Aerospace Airline & Severe Loss Claim team members, and will collaborate with NA Aerospace and Specialty leadership, NA and Global Aerospace underwriting business leads and stakeholders to deliver a consistent, efficient and customer centric NA Aerospace claim proposition.

What you need to know :

• Provide strong technical Aerospace claim leadership aimed at ensuring the best possible loss outcomes through Total Cost of Claim management and initiatives
• Work closely with the Head of NA Aerospace Claims to ensure appropriate resource levels and skill sets to support the NA Aerospace claim portfolio
• Establish and maintain strong relationships with Aerospace underwriting, actuaries, finance, reinsurance and other stakeholders
• Develop and maintain relationships with Global, Regional, and local Aerospace customers and brokers
• Identify and report NA Aerospace claim trends, lessons learned and risk management opportunities to Aerospace stakeholders

What we’re looking for :

• Proven leadership and personnel management skills
• Demonstrated an established reputation in Aerospace Insurance claim management amongst stakeholders, customers and brokers
• Extensive Aerospace major loss and litigation claim management experience
• Highly collaborative approach across functions and geographies
• Ability to manage and influence team and stakeholders across North America
• Strong technical Aerospace claim capability to manage and oversee AIG’s NA Airline and Severe Loss Claim portfolio

LI-AIG

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing.

We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.

Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers.

We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Upgrade your resume prior to applying with resumeandcareerservices.com.

Our client is an international leader in onboard airline courier services and customs clearance for time-critical materials and products, who has recently expanded operations to the USA.

As part of that expansion, our client is looking to hire an Operations Manager Onboard Airline Courier Services to help establish and grow their backend operations for their US business unit.

The Operations Manager will play a pivotal role in the organization and will have responsibility for all backend operations.

The Operations Manager Onboard Airline Courier Services will support and develop the Operations Team to ensure the accuracy and timeliness of solutions and services, as well as work with the Sales Team to support business development activities.

This role is best suited for a highly motivated, organized, self-starter, with an entrepreneurial spirit.

Additionally, it’s a must that this individual has prior experience and knowledge of express onboard airline courier logistics.

This Role Offers :

• Competitive base salary, plus monthly stipend for healthcare benefits.
• Large target market experiencing a high spike in demand and growth.
• Strong potential for career advancement, internal promotions, and increased responsibility as the company continues its expansion.
• Management with strong knowledge and experience in the international logistics industry.
• Direct access to C-level executives and a high degree of visibility within the company.

Focus :

• Establish backend operations for US the business unit, including building out the process, procedures and team.
• Player / coach who can perform administrative tasks, such as responding to customer inquiries, and coordinating email communications between internal teams and customers.
• Serve as the initial point of contact for the team and clients on all projects, ensuring customer satisfaction.
• Liaise between company and customs brokerage vendors, and source list of flyers for on-board courier services.
• Support human resources function in establishing and developing a team in alignment with company goals.
• Coordinate global sales activities including the generation of qualified leads for the sales team.
• Develop and execute new processes, policies, goals, and long-term solutions that increase scalability, streamline operations, reduce errors, and decrease costs.
• Provide and present daily, weekly, and monthly operations reports to executive leadership.

Skill Set :

• Bachelor’s degree or equivalent preferred.
• 1 5 years of backend operations experience in the international logistics industry, with specific experience in time critical, onboard courier services.
• Strong background in air freight forwarding, express courier services, and / or e-commerce.
• Ability to handle time-critical shipments and express courier services.
• Knowledge of global airline and customs regulations, codes, and standards.
• Expertise in international air routing and networking.
• Proficient in MS Office Suite and other software to store data, perform reporting, and create documentation.
• Leadership background with demonstrated ability to grow, manage, and lead teams.
• Strong communication and negotiation skills; able to coordinate between departments and with third party vendors.
• Highly motivated, organized, and reliable, with excellent customer service skills.

ATL AIRLINE CLUB ATTENDANT- UNITED CLUB

Job Locations :

• US-GA-ATLANTA
• System ID 684909
• Category Food Service
• Employment Status Full-Time
• Unit Name UNITED CLUB ATL PER PAX
• Unit Contact [email protected]
• Target Hourly Rate $15.00

UNIT DESCRIPTION :

Location : Hartsfield-Jackson Atlanta International Airport.

In order to work at the Hartsfield-Jackson Atlanta International Airport, the successful applicant must :

• Complete and pass ATL’s TSA badging process.
• Obtain a valid ATL Security ID / Badge.
• SHIFTS ARE SUBJECT TO CHANGE BASED ON OPERATIONAL NEEDS.

Position Summary :

The Banquet Support Wait Staff will provide prompt and courteous service to all customers. Provide customers with efficient and attentive service while exceeding the customer’s expectations.

The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position.

These responsibilities may differ among accounts, depending on business necessities and client requirements.

General Responsibilities :

• Greets and seats customers.
• Presents customers with menus.
• Serves food to customers at a limited number of tables, using proper rules of etiquette.
• Makes appropriate meal and beverage suggestions and answers questions regarding food preparation.
• Writes a food check and / or memorizes the order.
• Relays the order to the kitchen.
• Accepts payment, refers customers to the cashier or operates the cash register.
• Cleans and sanitizes workstations and equipment and assists in clearing and resetting tables.
• May carve meat, fish, or poultry and / or prepare flaming dishes and desserts.
• May carry and distribute supplies and equipment.
• May assist others in the preparation of foods and properly store food.
• May total bills and may be asked to respond to complaints regarding food or service.
• May operate dishwasher or assist with washing dishes, glassware, silverware, utensils, pots, and pans.
• May assist with stocking food inventory.
• Attends all allergy and foodborne illness in-service training.
• Complies with all Sodexo HACCP policies and procedures.
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training, and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

Qualifications & Requirements :

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• The ability to work a flexible schedule is helpful.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends, and some holidays.
• Attends work and shows up for scheduled shifts on time with satisfactory regularity.

Experience / Knowledge :

• High School diploma, GED, or equivalent experience.
• 0 to 1-year related experience.

Skills / Aptitude :

• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Ability to use a computer.
• Ability to listen carefully to their customers’ orders, explain drink and food items, and make menu recommendations.
• Ability to provide clear directions and respond accordingly to employees.

Physical Requirements :

• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and / or pull, and frequently lift up to 35 pounds and occasionally lift / move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location) :

• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat / cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.

Sodexo is an EEO / AA / Minority / Female / Disability / Veteran employer.

Hallmark Aviation is seeking a professional Airline Account Manager for a Prestigious Airline for our Atlanta, GA (ATL) Location.

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

DEPARTMENT : Atlanta, GA (ATL)

REQUIREMENTS AND SKILLS NEEDED :

Proven LEADERSHIP abilities and ORGANIZATIONAL skills

Excellent interpersonal, coaching and counseling skills

Understand that staff development is a leader’s responsibility

Self-driven focus on Customer and Client satisfaction

Ability to excel under pressure of meeting extreme deadlines

Able to communicate effectively, both verbally and in writing

Experienced in planning a roster and monitoring work schedules

Able to solve daily problems and make quick decisions within the operation

5 Yrs Airline Experience preferred : Minimum 4 yrs Airline Supervisor Experience preferred

Flexible and able to promote positive attitudes from subordinates

Computer Software (Word & Excel), typing, and ticketing experience

Able to work varied hours

SPECIFIC DUTIES INCLUDE :

Provide hands-on supervision of the staff and delegate workload

Provide direct customer relations support

Ensure that account operates according to schedule and service level agreements

Recruit, interview, and hire staff

Oversee the long-term analysis of manpower needs, groom potential leaders

Ensure cross training as well as provide new and refresher training for staff members

Manage attendance records and ensure appropriate shift coverage

Handle discipline and motivation issues

Process promotion, demotion and termination paperwork

Enforce safety, security, and grooming standards

Administer performance reward programs

Control the budget for labor costs and allocation

Essential Requirements :

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English required

Basic Math Skills : Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire