Airport Terminal Services Jobs (9)

Description

The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo account operations by performing the following duties personally or through subordinates.

Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo operations are safe, efficient and in compliance with all applicable Company and governmental regulations.

Responsible for the work accomplished in the carriage of cargo process, flight / load manifest / weight & balance control process and has the authority to direct persons to accomplish that work.

Provide for the oversight and provisioning of ground handling services related to cargo operations.

• Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract / regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations.
• Conduct periodic audits on all Company cargo operations.
• Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
• Ensure all personnel involved in Company cargo operations and / or ground handling of Company aircraft are properly trained.
• Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
• Maintain the Hazardous Materials Training Program for all applicable employees.
• Develop and implement policies and procedures for the safe and efficient handling of ULDs.
• Lead by example to deliver consistently great service to our customers
• Ensure compliance with all Company safety and security procedures in order to meet / exceed regulatory standards
• Maintain, monitor and report on agreed key performance indicators (KPI's)
• Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
• Ensure all agreed training is completed and documented
• Build and maintain relationships with stakeholders, internal and external
• Resolve issues / conflicts in a timely manner
• Ensure efficient operation of inbound and outbound flights
• Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
• Able to meet the Station's attendance policy.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees;

planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Effective people management and planning / organizational skills, customer focused and analytical with good judgment, able to work under pressure and a team player

Knowledge, Skill and Abilities

• Warehouse management experience preferred
• Ability to deal with conflict and resolve issues
• Intermediate computer skills with working knowledge of Microsoft Office programs.
• Excellent English verbal and written communication skills.

Must be able to handle stress in a fast-paced environment and ensure deadlines are met.

• Ability to concentrate on detail.
• Ability to lift 50-70 lbs.
• Adhere to safety practices and programs.
• Ability to multitask.
• Good communication skills

Education and Experience

• Associates degree from college or university; or three to five years related experience and / or training; or equivalent combination of education and experience.
• Valid US driver’s license.
• Successful completion of required airport badging process and pre-employment drug screen is required.

Schedule of Hours

As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc.

Strict adherence to company attendance policies are expected and enforced.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description

Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment?

Then a career at ATS as a Ramp Supervisor is the job for you!

ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success.

We are committed to providing the highest level of quality service and continuing our track record of outstanding safety.

As we continue to grow, we are looking for only the best in the industry.

Roles and responsibilities :

Supervise and direct the work of ramp team members as they unload / load and service aircraft for your assigned shift and / or zone

Manage ramp manpower to ensure adequate staffing for your assigned shift

Serve as point person for customers and management to minimize or eliminate potential delays

Observe and enforce all ATS and Airline safety regulations as well as company policies

Assure that all GSE maintenance procedures are assigned and completed on each shift

Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and log flight information for billing purposes

Assist with all ramp team duties (safety walks, baggage / cargo handling, aircraft servicing, safely operating GSE around aircraft, etc.) as needed

Qualifications :

Have a minimum of one year’s progressive aviation ground handling experience.

Demonstrate strong communication skills to interact professionally with team members and station leadership

Demonstrate familiarity with GSE maintenance procedures

Be at least 18 years of age, and possess a high school diploma, GED, or work experience equivalent

Possess a valid driver’s license with a clean driving record

Be able to pass a drug screen and obtain airport security clearance which includes a 10-year extensive employment, criminal record, and residence background check

If you are applying at the following locations : San Francisco (SFO), proof that you are fully vaccinated against COVID-19 with a vaccine recognized by the CDC is required for employment.

Physical Requirements :

Lift up to 70 pounds (32 kg) on a regular basis

Carry heavy items up and down stairs

Climb, bend, kneel, crawl and stoop on a frequent basis and for extended periods

Work outside in all types of weather, around jet and machinery noises

Airlines are 24 / 7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays.

The successful ATS team member brings their A game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

ATS employees should apply through ADP

M / F Disabled and Vet Equal Opportunity Employer

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description

Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment?

As a Ramp Agent, you will play an important role in ensuring that flights run on time by providing efficient ground support services.

ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success.

We are committed to providing the highest level of quality service and continuing our track record of outstanding safety.

As we continue to grow, we are looking for only the best in the industry.

Job responsibilities :

Guide inbound / outbound airplanes to and from the gate

Transport, load and unload passenger baggage, cargo, and mail

Clean aircraft passenger cabins between flights and stock aircraft with needed supplies

Operate heavy equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories

Be on time, be prepared, and be safe

Qualifications :

Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent

Possess a valid driver’s license with a clean driving record

Be able to pass a drug screen and obtain airport security clearance, which includes a 10-year extensive employment, criminal record and residence background check

If you are applying at the following locations : San Francisco (SFO), proof that you are fully vaccinated against COVID-19 with a vaccine recognized by the CDC is required for employment.

Physical Requirements :

Lift up to 70 pounds (32 kg) on a regular basis

Carry heavy items up and down jetway stairs

Climb, bend, kneel, crawl and stoop on a frequent basis and for extended periods

Work outside in all types of weather, around jet and machinery noises

Airlines are 24 / 7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays.

The successful ATS team member brings their A game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

ATS employees should apply through ADP

M / F Disabled and Vet Equal Opportunity Employer

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description

Are you an experienced team leader who inspires others to excellence? Are you looking for an opportunity to grow your career?

Then let your career take off with ATS as a Duty Manager! Ideal candidates will have at least three years of ramp agent experience and three years of progressive aviation management experience.

As an ATS Duty Manager you will :

• Supervise and direct the work of ramp team members as they unload / unload and service aircraft.
• Create and manage schedules to ensure adequate staffing for all ramp operations.
• Assist recruiting team with hiring and provide on-the-job training and ongoing team member professional development opportunities.
• Serve as point person for customers and management to minimize or eliminate potential delays.
• Observe and enforce all ATS and Airline safety regulations as well as company policies.
• Assure that all GSE maintenance procedures are assigned and completed on each shift.
• Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest and log flight information for billing purposes.
• Actively search for and report to station management any future business opportunities
• Assist with all ramp team duties (safety walks, baggage / cargo handling, aircraft servicing, safely operating GSE around aircraft, etc.) as needed.

To be an ATS Duty Manager you must :

• Demonstrate strong communication skills to interact professionally with team members and customers.
• Be at least 18 years old and possess a high school diploma, GED or work experience equivalent.
• Have a valid driver’s license with a clean driving record.
• Be able to pass a drug screen and obtain airport security clearance which includes an extensive employment, criminal record and residence background check.

As an ATS Duty Manager you must be able to :

• Lift up to 70 pounds (32 kg) on a regular basis
• Carry heavy items up and down jetway stairs.
• Climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Work outside in all types of weather, around jet and machinery noises.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description

The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo account operations by performing the following duties personally or through subordinates.

Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo operations are safe, efficient and in compliance with all applicable Company and governmental regulations.

Responsible for the work accomplished in the carriage of cargo process, flight / load manifest / weight & balance control process and has the authority to direct persons to accomplish that work.

Provide for the oversight and provisioning of ground handling services related to cargo operations.

• Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract / regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations.
• Conduct periodic audits on all Company cargo operations.
• Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
• Ensure all personnel involved in Company cargo operations and / or ground handling of Company aircraft are properly trained.
• Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
• Maintain the Hazardous Materials Training Program for all applicable employees.
• Develop and implement policies and procedures for the safe and efficient handling of ULDs.
• Lead by example to deliver consistently great service to our customers
• Ensure compliance with all Company safety and security procedures in order to meet / exceed regulatory standards
• Maintain, monitor and report on agreed key performance indicators (KPI's)
• Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
• Ensure all agreed training is completed and documented
• Build and maintain relationships with stakeholders, internal and external
• Resolve issues / conflicts in a timely manner
• Ensure efficient operation of inbound and outbound flights
• Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
• Able to meet the Station's attendance policy.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees;

planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Effective people management and planning / organizational skills, customer focused and analytical with good judgment, able to work under pressure and a team player

Knowledge, Skill and Abilities

• Warehouse management experience preferred
• Ability to deal with conflict and resolve issues
• Intermediate computer skills with working knowledge of Microsoft Office programs.
• Excellent English verbal and written communication skills.

Must be able to handle stress in a fast-paced environment and ensure deadlines are met.

• Ability to concentrate on detail.
• Ability to lift 50-70 lbs.
• Adhere to safety practices and programs.
• Ability to multitask.
• Good communication skills

Education and Experience

• Associates degree from college or university; or three to five years related experience and / or training; or equivalent combination of education and experience.
• Valid US driver’s license.
• Successful completion of required airport badging process and pre-employment drug screen is required.

Schedule of Hours

As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc.

Strict adherence to company attendance policies are expected and enforced.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description

Airport Butler provides a personalized and an unsurpassed concierge service to travelers in approximately 25 airports in the United States and Canada.

The service is independent from airlines and customized for any who wants to experience a personalized service and extra care when arriving, departing, or connecting through an airport.

Our clients are primarily made up of executives, inexperienced travelers, families, senior citizens, celebrities, and small group travel.

The Concierge Agent is responsible to provide meet-and-greet services to our clients, assisting them with every part of the airport process.

Demonstrate excellent customer service making sure that every client experience is absolutely a positive one, and that their needs are meet in a manner that reflects positively on the company.

Responsibilities :

• Greet clients curbside upon arrival to the airport, assist with the check-in process, stay with the client assisting in their needs until they are safely onboard and on their way to the next destination.
• Greet arriving clients at the gate, assist with luggage collection, and ensure they connect with their appropriate ground transportation.
• Assist with check-in and ticketing.
• Assist with baggage collection or drop-off.
• Assist clients with connecting flights as needed.
• Knowledge of the airport layout to assist clients navigate through the airport and direct them to the various amenities (restaurants, lounges, shops, restrooms, airline ticket counter, and gate information, etc.)
• Assist with arranging for pre-boarding flight.
• Communicates with the Guest Experience Center (GEC)
• Develop and maintain professional rapport with regulating agencies and airlines within the airport.
• Exhibit upmost confidentiality with clients and client information.
• Maintain strict adherence to escorting protocol within the airport.
• Utilize Airport Butler systems to manage service details and communicate with clients.
• Perform other duties as assigned.

Required Qualifications :

• High School Diploma or equivalent.
• Must possess current authorization to work in the US, and a valid driver's license.
• Must own smartphone with a mobile operating system of (Android) 5+ or (Apple) 11+ and be willing to download apps required by ATS / Airport Butler for operational and data privacy purposes partial reimbursement of service plan will be paid monthly.
• Excellent written and communication skills.
• Must wear company uniform as outlined and conform to all grooming standards.
• Must be flexible in work schedule to match the demand for services to include nights, weekends, and holidays.
• Must be able to stand and walk for long periods of time and lift to 70 lbs.
• Ability to work under pressure with a minimal supervision.
• High proficiency of computer and smartphone skills, including smartphone applications.
• Ability to read and interpret documents such as operating and procedural manuals.
• Must, after training, be able to efficiently use Airport Butler’s automated reservation system, scheduling application, and communication technology

2) years experience in delivering luxury / VIP type services to high-end customers and / or airport / airline hospitality service experience.

Preferred Qualifications :

• Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills.
• Demonstrated ability to solve problems proactively and creatively.
• Demonstrated ability to collaborate with other employees to overcome abnormal situations
• High level of cultural awareness.
• Excellent internal and external customer service skills to handle all client’s needs, concerns, and accommodations.
• Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting service.
• Adapt to an ever-changing environment and be resilien.t
• Multi-lingual is a plus.

Airport Butler is owned and operated by Airport Terminal Services. Learn more about ATS at www.ATSSTL.com.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description

RAMP AGENT

The work of a Ramp Agent includes but are not limited to loading and offloading of cargo airlines operations handling services including, but not limited to ramp, functions for 747 cargo aircrafts using ground support equipment.

Ensures a safe work environment by following all rules and regulations regarding the workplace.

Knowledge, Skill and Abilities

Marshals inbound aircraft into ramp area of assigned gate.

Unload Load cargo and mail from aircraft bins while plane is parked at the gate.

Pushes back outbound aircraft out of the gate area.

Performs FOD walks in the ramp area between flights.

Ensures necessary ground equipment is available in the ramp area for upcoming flights.

Report equipment problems and breakdowns to facilitate fast repairs. Adhere to safety guidelines and maintain safe working conditions for yourself and others

Communicate with managers and lead agents to manage daily schedules

Strong teamwork and collaboration skills to help achieve team goals

Adaptability to changing priorities and time management skills

Perform related duties as assigned

Minimum Requirements for a Ramp Agent :

• Must be at least 18 years of age.
• Must possess a valid driver’s license and Motor Vehicle Report / MVR.
• Possess a High school diploma, GED or work experience equivalent is a plus
• Must pass a drug test / background check and be able to obtain airport security clearance.

Physical Requirements for a Ramp Agent :

• Must be able to lift up to 70 pounds in confined spaces.
• Must be able to stand, lift, bend, push and pull for extended periods of time.
• Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Schedule of Hours

Alliance Ground International operates twenty-four hours a day seven days a week in three operational shifts, AGI requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc.

Applicants must be able to work on weekends, (Friday, Saturday and Sunday) and holidays. Strict adherence to company attendance policies are expected and enforced.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description

The Warehouse Agent will increase operational efficiency, company profitability, and customer satisfaction by accurately and safely receiving / storing inbound and outbound shipments.

Duties and Responsibilities :

Duties required but not limited to :

• Facilitate the loading and unloading of cargo to and from trucks
• Check freight for proper piece count, weight, dimensions and documents as appropriate when accepting or delivering cargo
• Issue appropriate warehouse receipt or collect signed copy of delivery receipt
• Ensure that cargo has a proper release issued by office personnel controlling the cargo before cargo is delivered to consignee or agent
• Operate basic cargo handling equipment such as forklift, aircraft pallets and pallet jacks
• Break down cargo from import flights, sort as required, check freight against manifest and store in proper manner and location in warehouse
• Build up cargo for export flights, following instructions of supervisor or person directing the buildup of the freight
• Keep inventory of on hand freight, warehouse supplies, airline equipment and containers
• Maintain security of the cargo and company’s equipment. Observe that cargo has not been tampered with or that pilferage has taken place.

Report incidents to supervisor as needed.

• Maintain work area in clean condition, reporting damaged or broken equipment as needed
• Accepted related assignments from lead agents, supervisors or management
• Adhere to all company policies and procedures
• Other duties as assigned

Requirements and Necessary Qualifications

• Must be at least 18 years old
• Must have reliable means of transportation
• Must be able to lift 50+lbs on a regular basis
• Valid driver’s license
• Must be able to pass a 10-year background check
• High School Diploma or GED preferred
• Must be reliable and available to work varied hours, weekends and holidays

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description

The Warehouse Agent will increase operational efficiency, company profitability, and customer satisfaction by accurately and safely receiving / storing inbound and outbound shipments.

Duties and Responsibilities :

Duties required but not limited to :

• Facilitate the loading and unloading of cargo to and from trucks
• Check freight for proper piece count, weight, dimensions and documents as appropriate when accepting or delivering cargo
• Issue appropriate warehouse receipt or collect signed copy of delivery receipt
• Ensure that cargo has a proper release issued by office personnel controlling the cargo before cargo is delivered to consignee or agent
• Operate basic cargo handling equipment such as forklift, aircraft pallets and pallet jacks
• Break down cargo from import flights, sort as required, check freight against manifest and store in proper manner and location in warehouse
• Build up cargo for export flights, following instructions of supervisor or person directing the buildup of the freight
• Keep inventory of on hand freight, warehouse supplies, airline equipment and containers
• Maintain security of the cargo and company’s equipment. Observe that cargo has not been tampered with or that pilferage has taken place.

Report incidents to supervisor as needed.

• Maintain work area in clean condition, reporting damaged or broken equipment as needed
• Accepted related assignments from lead agents, supervisors or management
• Adhere to all company policies and procedures
• Other duties as assigned

Requirements and Necessary Qualifications

• Must be at least 18 years old
• Must have reliable means of transportation
• Must be able to lift 50+lbs on a regular basis
• Valid driver’s license
• Must be able to pass a 10-year background check
• High School Diploma or GED preferred
• Must be reliable and available to work varied hours, weekends and holidays

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.