Account Manager

Atlanta, GA, USA Boston, MA, USA Charlotte, NC, USA Chicago, IL, USA Columbus, OH, USA Fort Worth, TX, USA Kansas City, MO, USA Louisville, KY, USA Nashville, TN, USA New York, NY, USA Philadelphia, PA, USA United States Virtual Req #1340 Thursday, June 15, 2023 For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses.

With divisions focused on manufacturing, wholesale / retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most.

It’s how business gets done. Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners.

But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position.

Applications without a resume will not be considered.

The primary role for the Account Manager will be to identify cross-sell / upsell opportunities for additional software and training by staying in routine contact with the customer base via phone, online meeting, and email, and ensure customer satisfaction throughout the customer’s tenure.

ROLE AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.

Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Develop a strong understanding of ECI Shoptech's products / JB² and communicate the value to the customer base effectively.
• Keep customers informed of new product offerings.
• Have a strong working relationship with your customers to update / increase references within Salesforce, keep customers on Maintenance and Support contracts, and help minimize any issues they may have with E2.
• Build a sales pipeline with existing customers via outbound calling, email communications, and other direct marketing methods.
• Consistently meet or exceed monthly, quarterly and yearly sales quota goals in accordance with the strategic plan.
• Consistently log and record each-and-every outreach made, in Salesforce, producing regular activity reports.
• Meet daily, weekly, and monthly quality communication goals in accordance with the strategic plan.
• Remains low or off the Exceptions Dashboards by following-up on all outstanding activities within your territory.
• Produce quality calls with your customer by building relations and truly digging for sales opportunities.
• Produce quality demos with your customers, as well as in hot seat training.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Knowledge of manufacturing software is helpful but not required.
• Proficient in Microsoft Excel, Microsoft Word and Outlook email.
• Salesforce experience a plus
• Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Sales Experience helpful but not required
• Highly self-motivated
• Ability to work with little supervision.
• Excellent written and verbal communication.
• Works well with others.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to do the following :

• Perform some repetitive motion activities.
• Sit for long periods of time.
• Speak for long periods of time, as most interaction takes place via phone and online meetings.
• Perform software demonstrations (online) which may require 1 to 2 hours meetings without breaks.

LI-REMOTE

In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our CODE : Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

Job description : *Company*Our client has 15 offices across the U.S. and is a leading provider of information management systems with robust, cloud-based content services platform serves as the centerpiece of the digital solutions.

Serving a diverse base of industries such as healthcare, government, legal, finance and human resources they deliver clients services such as digital conversion, advanced data capture solutions, document management systems, workflow automation, legacy data archiving, compliance and governance, business process management and advanced analytics capabilities, as well as a full suite of document storage, scanning and physical records management services.

Position*Our client has an opening for a Digital Account Manager to manage and develop existing client relationships for their Content Services solution.

As the primary point of contact for the client, you would initiate and receive calls to build positive relationships, respond to client questions / concerns, and upsell our solutions to additional departments.

Qualifications : *Requirements *Experience with Enterprise Content Management, Document Management or Advanced Data Capture Solutions REQUIRED Prior experience with SaaS Software Sales and Account Management *REQUIRED Bachelors Degree or minimum 3 years professional experience* Experience working directly with clients in a similar capacity as an Account or Customer Relationship Manager* Previous experience working with Content Services applications experience with outsourced services, SaaS, and cloud-based solutions a plus* Ability to grasp and map processes and corresponding document and information flows between departments* Technical awareness can confidently converse with IT personnel* Self-motivated and self-directed* Possess strong interpersonal skills* Excellent written and verbal communication skills* Exceptional work ethic and independent thinker* Demonstrated ability to win competitive account sales Why is This a Great Opportunity : Growing Company!*Salary Type * : Annual Salary*Salary Min * : 90000*Salary Max * : 100000*Currency Type * : US Dollars

Our client is now hiring an experienced Account Manager.The primary responsibility is to maximize the sales of our services in NYC area to existing clients and new customers and prospects.

These services include : Document Storage , Electronic Document Management Solutions, Data Storage, Pathology Storage and Shredding .

Other key responsibilities include :

• Manage and upselling to assigned client base
• Lead generation and prospecting activities to maintain required pipeline of prospect accounts
• Qualify, research, track and develop leads into viable opportunities
• Effectively articulate the value proposition to multiple organizational levels
• Develop strong business cases, proposals and presentations for sales opportunities
• Negotiate the terms of agreements and close sales
• Maintain a strong knowledge of the industry, trends, technology, competitive offerings, and customer requirements, and provide informed feedback to the company
• Participation in professional organizations (sales, marketing, industry associations)

Desired Skills & Experience

• Minimum of 2 years of consultative sales experience selling electronic document management solutions or SaaS
• A strong hunter mentality the ability to prospect and sell into existing and new account opportunities
• Driven to succeed and excel, with a passion and enthusiasm for the business
• Excels in an entrepreneurial atmosphere with constant change
• Self-motivated and self-directed
• Exceptional work ethic
• Independent thinker
• Technical awareness can confidently converse with C-level contacts
• Strong relationship building skills.
• Proven record of exceeding quota in previous positions
• Demonstrated ability to win competitive account sales
• Excellent written and oral communication skills

Account Manager with an equities venor management background. Background as an equities trader may be considered a plus.

Technical Account Manager

New York, NY

Posted Jun 13, 2023 - Requisition No. 117004

Bloomberg runs on data, and in the Data department we're responsible for acquiring, interpreting and supplying data insights to our clients.

Our Data teams work to collect, analyze, process, and publish the data which is the backbone of our iconic Bloomberg Terminal - the data which ultimately moves the financial markets! We’re responsible for delivering this data, news, and analytics through innovative technology - quickly and accurately.

In Data, we’re responsible for delivering this data, news, and analytics through innovative technology - quickly and accurately.

The Content Acquisition (CA) department is responsible for managing, acquiring and integrating content and data from Exchanges, Brokers, Sell-side and other types of providers to drive the value of the Bloomberg Terminal and downstream products.

The Role :

You're on the pulse with market movements and live for the details beyond the headlines. You love to build relationships and always look to provide excellent customer service.

As a natural problem solver, you thrive on building innovative solutions to sophisticated problems. We are looking for a highly creative and motivated individual to work in the Exchange Data & Business team.

This role involves working closely with a variety of different departments across the firm such as Engineering, Sales, Networks, Enterprise Solutions and Exchanges in order to ensure the successful delivery of exchange products to Bloomberg customers.

Product owners are required to lead many projects simultaneously and perform a combination of responsibilities such as crafting comprehensive business requirements, conducting analysis, collaborating closely with exchanges, interpreting new exchange announcements, and facilitating product releases in multiple manners including testing.

We’ll trust you to :

• Handle all technical aspects of market-data / news feed related projects driven either by the exchange or Bloomberg aimed at improving the existing setup or adding new data and / or products
• Ensure the successful delivery of exchange products to Bloomberg customers by meeting non-negotiable deadlines
• Maintain relationships and coordinate projects with the exchange, including calls / visits as needed
• Act as the subject matter specialist for the technologies that exchanges utilize to deliver data content to vendors as well as the technical specifications set out by the exchange to assess the impact of changes
• Collaborate with Engineering by interpreting business needs into project requirements and effectively communicating these with Engineering and other involved parties
• Translate exchange documentation and technical specifications into business deliverables for new exchange data on Bloomberg
• Prioritize projects and manage expectations to both our internal and external partners
• Collaborate closely with the Data Model (DM) team to ensure alignment to Bloomberg Data Model standards for the movement and transformation of market data through Bloomberg’s Feeds Infrastructure
• Collaborate with the DM team to have new DM features designed / released
• Conduct testing both pre-production and post-release
• Effectively run the project from start to finish, from requirements gathering to post-production release
• Function as the overall escalation point for any issues with exchange market data / news feed products

You’ll need to have :

• A Bachelor's degree, preferably in Finance, Data Science, Computer Sciences or related fields
• 5+ Years of relevant work experience
• Experience working for an Exchange or in the Market Data industry
• Experience collaborating closely with Technical teams to release new features and products
• Excellent analytical and problem-solving skills
• Have attention to detail and be technically minded
• Excellent communication, writing, presentation & organizational skills
• Previous experience working in and an understanding of Agile frameworks and Lean principles, from mindset and values to practices and tools

We’d love to see :

• Knowledge of Market Data connectivity types
• Knowledge of Jira and Agile for Product Management, including writing Requirements
• Understanding of the differences between FIX, SFTP, HTTP, TCP and / or other protocols
• Experience in data analytics tools; business intelligence tools or similar tool set

Does this sound like you?

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity / parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment / accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment / accommodation to apply for a job or to perform your job.

Examples of reasonable adjustment / accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.