• Team leadership
• Interviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned area
• Models the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers
• Sets clear and measurable service, and operational goals for the team, ensures the team’s effort supports those goals, and tracks progress on a daily basis
• Connects with the team regularly to understand challenges they are facing and to remove obstacles
• Provides recognition for demonstrating effective behaviors and exceeding operational goals at the individual and team level
• Provides open and timely feedback, coaching, training, development opportunities and mentorship to members of the team and encourages others to communicate openly and share constructive feedback
• Manages performance of associates against established goals and works with supervisors to take action when necessary to address performance concerns
• Encourages others to share ideas and empowers others to make decisions while providing guidance when necessary
• Identifies any associate relations concerns and takes the appropriate action as needed, handling directly where appropriate and/or escalating issues to senior management or HR
• Program Execution
• Drives execution of all service, reset, pricing and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed
• Identifies any barriers to superior service and communicates these along with solutions in a timely manner ensuring operations do not impact the customers' ability to see or interact with products
• Serves as a primary escalation point for the most significant and impactful customer complaints
• Business Leadership
• Manages store opening and closing procedures
• Controls expenses including payroll and other controllable expenses, and manages payroll hours by confirming the schedule supports the forecasted payroll plan
• Maintains knowledge of industry service, sales and operational trends and shares and applies knowledge where possible
• Identifies sales opportunities and gaps in inventory/merchandising and creates specific plans of action to drive improved in-stock, sales, and margin performance
• Looks for ways within respective departments to enhance the Pro customer experience and drive Pro sales
• Anticipates and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals
• Monitors the use of store power equipment, ensuring that it is operated safely at all times and addressing any violations with associates
• Drives a culture of safety, security and shrink prevention throughout the store, ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity
• Manager-on-Duty (MOD)
• Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency
• Walks the store, observing customer/associate interaction and providing in-the-moment coaching to ensure associates are engaging customers and driving sales.
• Ensures depts are properly staffed for customer traffic, shifts associates for coverage as needed.
• Manages associate response to call buttons
• Validates that aisles remain clean, safe and free of clutter
• Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders
• Self Leadership
• Seeks performance feedback from others and pursues self-development opportunities
• Proactively builds and maintains collaborative relationships with cross-functional partners
• Sets an example for others by adapting quickly and effectively to work challenges and organizational change
• Responsibilities Specific to the MST ASM
• Manages all reset, service and pricing activity within the store as well as Live Nursery service and watering as seasonal need requires.
• Teaches and demonstrates effective use of Lowe’s selling and service model
• Support Ad Set execution through MST Flex endcap and promo space execution as well as validating promotional signage readiness
• Accountable to Product location space accuracy through SIMS execution and feedback during reset and service execution
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Minimum Qualifications

• 2 Years’ experience leading associates in a retail environment
• 3 Years’ experience working in a fast-paced, cross- functional work environment
• 1 Year experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
• 1 Year of experience directly managing a team of sales associates (commissioned or non- commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)
• Experience using Microsoft Office Suite
• Ability to obtain sales related licensure or registration as may be required by law

Preferred Qualifications

• Bachelor’s Degree in a related field
• Experience in retail store freight flow logistics (Operations ASM)
• 5 Years’ Experience leading service associates in a retail or consumer service industry (Merchandising ASM)
• 5 Years’ Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)
• 5 Years’ experience leading support/operations associates in a retail or consumer service industry (Operations ASM)
• 3 Years’ experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
• Experience working in the home improvement retail sector
• Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing)
• Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)

#LI-AM7

EEO Statement

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Head Cashier, this means:
• Delivering a checkout experience that is quick, professional, and friendly.
• Ensuring merchandise is accurately scanned and meets the needs of the customer.
• Engaging in safe work practices and encouraging others to do the same.
The Head Cashier is responsible for providing excellent customer service during the checkout process. This associate is likely the last interaction with our customer before leaving the store and needs to ensure the customer is satisfied and encouraged to come back to Lowe’s. Therefore, engaging with customers as well as attention to detail are extremely important in this role. As Head Cashier, he/she provides supervision, coaching, and support to the Customer Service Associate - Front End Team. Depending on the specific work shift, this associate may also help open or close the front-end of the store.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We're Looking For
• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.

What You Need To Succeed
Minimum Qualifications
• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• 1 year of retail experience as a cashier.
• Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications
• 1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
• 1 year of experience as a head cashier.
• 6 months experience working in any department at a Lowe's retail store.
• 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
• 6 months of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched).

If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

EEO Statement

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Life. Career. Build it Together Here.

At Lowe’s, we’ve always been more than a home improvement store. For thousands of Lowe’s associates, we’re the beginning of all types of careers that help improve the lives of our customers and our associates themselves. From seasonal jobs to seasoned vets, we have roles that can support your needs and aspirations. Whether you want a part-time position or a place where you can plant yourself and build your career, we have a team of associates ready to work together. Our teams’ commitment to each other extends to the community as well. We believe in investing in projects, providing hands-on support, and giving millions of dollars annually to our local neighborhoods. We believe life and career are equally important at Lowe’s.

As a Warehouse Part-Time Overnight associate, instore, you’ll play a key part in connecting customers with the essential items they need to explore and embrace what’s possible for their home. As a Warehouse Part-Time Overnight instore associate, you will also deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.
The Warehouse Part Time Overnight, instore, helps provide and deliver the right products to our customers by safely unloading merchandise from incoming freight, moving it to the sales floor, and stocking departments. This associate handles hazardous materials, replaces damaged shelving, keeps the backroom organized, and ensures equipment is charged. Additionally, this associate organizes merchandise and top stock to set up stores for sales success. To be successful, the associate must understand and prepare for the physical demands of moving merchandise for the majority of his/her shift.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

We are immediately hiring for Warehouse Part-Time Overnight associates, instore, and bilingual applicants are encouraged to apply.

What’s in It for You?
Advantages
This Warehouse Part-Time Overnight associate instore role is the opposite of a desk job. You’ll be active, on your feet, and working in fast-paced environment Warehouse Part-Time Overnight Associates gain:
• A 10% discount on everything at Lowe’s.
• The chance to kickstart a new career, develop intimate knowledge of Lowe’s products, and master customer service skills.
• Eligibility for performance-based bonuses.
• A talented team who will treat you like family.
• Access to comprehensive physical, mental, and financial benefits *.

Your Shift at Lowe’s
Responsibilities
• Unload trucks.
• Sort products in the backrooms.
• Safely stock products on shelves.
• Ensure aisles are clean, organized, and safe.
• Engage customers, vendors, and associates with a friendly smile and positive attitude.

Who We’re Looking for:
Minimum qualifications include:
• You can read, write, and perform basic arithmetic (addition and subtraction).

Preferred qualifications include:

• You’ve worked in restaurant, hospitality, or other warehouse jobs, and are looking for a new career in retail.
• You have 3 months of experience operating a forklift or similar equipment.
• You have 6 months experience working in a warehouse environment performing inventory handling and stocking.

Bilingual, Military, and Veteran applicants are strongly encouraged to apply.

Benefits offerings change each year, and eligibility varies. For the most up-to-date breakdown of what’s available to you, visit MyLowesBenefits.com.

Lowe’s is committed to keeping our associates safe during this global pandemic. Consistent with CDC Guidance, we now require all associates to wear face masks while working indoors, regardless of vaccination status, and we have implemented measures to promote social distancing. We will continue to monitor the situation closely and update the mask policy when necessary.

EEO Statement

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Life. Career. Build it Together Here.

At Lowe’s, we’ve always been more than a home improvement store. For thousands of Lowe’s associates, we’re the beginning of all types of careers that help improve the lives of our customers and our associates themselves. From seasonal jobs to seasoned vets, we have roles that can support your needs and aspirations. Whether you want a part-time position or a place where you can plant yourself and build your career, we have a team of associates ready to work together. Our teams’ commitment to each other extends to the community as well. We believe in investing in projects, providing hands-on support, and giving millions of dollars annually to our local neighborhoods. We believe life and career are equally important at Lowe’s.

Whether you’re providing a quick, friendly checkout experience, helping our customers get the best value for their money, or assisting with payment or exchanges, it’s your job as a Cashier Part-Time associate to ensure every customer exits on a high note. And you could be that final nudge of encouragement that a customer needs to transform a great project idea into reality.

You will also:
• Answer customer questions and provide a professional experience for customers.
• Scan and bag items accurately and efficiently.
• Manage a cash register, payments, and exchanges.

We are immediately hiring for Cashier Part-Time associates, and bilingual applicants are encouraged to apply.

What’s in It for You?
Advantages
Beyond the chance to make a difference for customers and teammates, each day will offer new opportunities to learn, grow, and celebrate wins together with your Lowe’s team. Cashiers on our retail teams also gain:
• A 10% discount on everything at Lowe’s.
• Access to training and tuition reimbursement programs for trade certifications, college education, and more.
• A talented and supportive team of associates who will welcome you like family.
• Access to comprehensive physical, mental, and financial benefits *.

Your Day at Lowe’s
Responsibilities
• Deliver excellent customer service at the register.
• Showcase great customer service.
• Engage with customers and provide guidance during checkout.
• Maintain a clean and safe store.

Who We’re Looking for:
Minimum qualifications include:
• You have 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• You have 6 months experience using common retail technology, such as smart phones and tablets.
• You can obtain sales related licensure or registration as may be required by law.
Preferred qualifications include:
• You’ve worked for other retailers, restaurants, in hospitality or other industries and are looking for a new career in retail at Lowe’s.
• You have 6 months experience as a cashier, salesperson, or retail associate.
• You have 6 months experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• You’re customer-focused and goal-oriented.
If you join the Lowe’s team, bring any of the above and a winning smile. We’ll train and support you with everything else you need to be successful on the job.

Bilingual, Military, and Veteran applicants are strongly encouraged to apply.

Benefits offerings change each year, and eligibility varies. For the most up-to-date breakdown of what’s available to you, visit MyLowesBenefits.com.

Lowe’s is committed to keeping our associates safe during this global pandemic. Consistent with CDC Guidance, we now require all associates to wear face masks while working indoors, regardless of vaccination status, and we have implemented measures to promote social distancing. We will continue to monitor the situation closely and update the mask policy when necessary.

EEO Statement

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Cabinets, this means:
• Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project.
• Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering.
• Engaging in safe work practices including the proper operation of store equipment.
The Sales Specialist serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist Cabinets is also responsible for executing orders and projects in their area of focus.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We're Looking For
• Hourly Full Time: Generally scheduled 39 to 40 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed
Minimum Qualifications
• High School Diploma or equivalent.
• 1 year of external experience in customer facing sales OR 6 months Lowe's retail experience.

Preferred Qualifications
• 1 year of experience entering and submitting customer sales orders, including Special Order Sales.
• 2 years of experience identifying and selling products based upon customer needs or plans.
• 2 years of experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• 2 years of experience following up on outstanding or incomplete customer orders, sales, or installs.
• 1 year of experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans.
• 2 years of experience in a sales environment with required sales goals or metrics.
• 1 year of employment with Lowe's as a Sales Specialist.
• 2 years of experience designing customized products for customers through the use of 20/20 or Computer-Aided Design system.
• Professional Certification related to position being considered (i.e., NKBA - National Kitchen & Bath Association).
• Associate Degree in Interior Design.

If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

EEO Statement

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.