What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means:
• Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs.
• Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.
• Engaging in safe work practices and encouraging others to do the same.
The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store.
The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We're Looking For
• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.
• CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed
Minimum Qualifications
• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications
• 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Bi-lingual skills, if applicable to the store.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).

EEO Statement

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Cabinets, this means:
• Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project.
• Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering.
• Engaging in safe work practices including the proper operation of store equipment.
The Sales Specialist serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist Cabinets is also responsible for executing orders and projects in their area of focus.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We're Looking For
• Hourly Full Time: Generally scheduled 39 to 40 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed
Minimum Qualifications
• High School Diploma or equivalent.
• 1 year of external experience in customer facing sales OR 6 months Lowe's retail experience.

Preferred Qualifications
• 1 year of experience entering and submitting customer sales orders, including Special Order Sales.
• 2 years of experience identifying and selling products based upon customer needs or plans.
• 2 years of experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• 2 years of experience following up on outstanding or incomplete customer orders, sales, or installs.
• 1 year of experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans.
• 2 years of experience in a sales environment with required sales goals or metrics.
• 1 year of employment with Lowe's as a Sales Specialist.
• 2 years of experience designing customized products for customers through the use of 20/20 or Computer-Aided Design system.
• Professional Certification related to position being considered (i.e., NKBA - National Kitchen & Bath Association).
• Associate Degree in Interior Design.

If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

EEO Statement

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are happy you have taken time out of your day to check out this Retail Sales Associate opportunity with Lowe's. Do any of the following statements match your current goals?
o I'm at least 18 years old, and I want to share my whole self in an inclusive work environment
o I want to work for a company who welcomes and appreciates the military community
o I'm retired, but I still want to work part-time or full-time
o I currently have a job and need supplementary income
o I want to build a career with a company that doesn’t require a four-year degree
o I'm a stay-at-home parent, ready to return to work
o I need flexibility in my schedule because I have children or other responsibilities
o I'm interested in debt-free education, tuition reimbursement, or certificate programs
o I want to learn a skilled trade and possibly start my own company
o I am bilingual
o I love DIY projects
Whatever your need for employment, we at Lowe's believe we can help you build a better life and career, and we are all-in to help you achieve your goals. We are hiring immediately for this role, so make sure you apply today.

Here's what you will do in this role:
As a Lowe's Retail Sales Associate – Part-Time, you are the key to our customers' positive shopping experiences. You will be the smiling person who greets customers as they enter our doors or shop our aisles. You will engage customers regarding the types of projects they are working on and how you may help. You will guide shoppers to the right products or introduce them to the appropriate sales specialist who can assist. As you learn more about your department and Lowe's, you will understand which products naturally go together. It will be your responsibility to ensure that you share this knowledge with your customers. Here's an example: If a customer is looking for a lamp, do they need a shade? What about light bulbs? See, it's that simple!

Lowe's offers jobs for people who aren't interested in sitting behind a desk for hours. Instead of answering phones, you might be in the store or the garden center, walking, talking to our customers, watering plants, and restocking items. Depending on your department, some lifting (building materials, paint, or maybe mulch) may be required with or without assistance.

What's in It for You?
Beyond the chance to make a difference for customers and teammates, each day will allow you to learn, grow, and celebrate wins together with your Lowe's team. Our associates enjoy the following benefits:
• A 10% discount on everything at Lowe's
• Eligible for debt-free education and skilled trade programs
• Access to comprehensive physical, mental, and financial benefits *
• Opportunity to earn quarterly bonuses
• Flexible schedules to fit your lifestyle
• Career growth—over 50% of our leaders started as hourly associates

Your Day at Lowe's

• Deliver excellent customer service
• Help customers find products and provide recommendations
• Help load customer merchandise
• Restock merchandise

Requirements

• Be able to lift up to 25lbs. unassisted, or over 25lbs assisted.
• Possess 6 months experience operating common retail technology, smartphones, tablets, or computers.
• For individuals with disabilities who would like to request an accommodation, email [email protected].

Bilingual applicants are encouraged to apply.

* Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of what's available to you, visit MyLowesBenefits.com.

Lowe's adheres to CDC cleanliness and social distancing guidelines. Learn more at: lowes.com/l/safe.html

Bilingual, Military, and Veteran applicants are encouraged to apply.

EEO Statement

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate/Loader, this means:
• Being friendly, professional, and engaging customers to help answer questions.
• Retrieving, loading, and replenishing merchandise.
• Helping customers and staff move merchandise safely.
The Customer Service Associate/Loader assists customers by loading merchandise into their vehicles. The Customer Service Associate/Loader also replenishes shelves for the next customers. Safety is critical because this associate lifts and moves merchandise for staff and customers frequently throughout his/her shift.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We're Looking For
• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed
Minimum Qualifications
• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications
• 6 months retail experience.
• 6 months experience as a Loader at any home improvement or hardware retailer.
• 6 months experience working in any department at a Lowe's retail store.
• 6 months retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
• 6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

EEO Statement

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Customer Service

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.

Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:

• Understands customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs

In-Stock

• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes
• Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
• Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details
• Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store
• Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels
• Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales
• Works with store leadership to stage clearance and damaged merchandise for quick sale
• Sorts products in bins, drawers and boxes to ensure that they are in the proper location

Clean and Safe Stores

• Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasks
• Ensures all reset displays are safe and in working order and repaired/replaced as needed
• Repairs/seals damaged packaging and boxes including peg-hook items
• Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor
• Replaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted (lights out, painting, etc.)
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)

In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

• Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
• Audit and update pricing labels inside and outside the store to ensure accuracy
• Follow state-specific guidelines on price changes (Pricing Policy SF-06)

EEO Statement

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.