Crowne Plaza Portland Downtown - Convention Center

1441 NE 2nd Ave

Portland, OR 97232

RESTAURANT SERVER

The Crowne Plaza Portland Downtown - Convention Center is seeking a Restaurant Server to join our team. The Restaurant Server provides prompt and courteous service to all restaurant guests according to company standards while ensuring overall guest satisfaction and profit maximization.

ABOUT US

At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences.

From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset.

We are exceptional partners to one another, our guests, and our communities.

We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

STATUS :

Part-time

Part-time

SCHEDULE :

Variable schedule; Must be available weekends and holidays

RATE OF PAY :

$14.75 per hour + tips & gratuities

BENEFITS AND PERKS :

• Paid Time Off & Holiday Pay
• Paycheck Advancement Program
• Hotel Travel Discounts
• Supplemental Insurance
• Employee Assistance Program
• Subsidized Annual Tri-Met Bus Pass
• Complimentary Parking
• Employee Meals

For eligible employees :

• Insurance - Medical, Dental, Vision, Life and AD&D
• 401(k) Plan with Employer Match

M10005 : Restaurant Manager

A RESTAURANT MANAGER IS :

The Restaurant Managers are the heart of the management team - motivating and coaching the hourly team, running stellar shifts, and ensuring each of our guests has an unparalledled experience.

YOU WILL BE GREAT AT D&B IF :

You love working in a fast-paced,

multi-faceted Restaurant / Entertainment scene.

• You are able to communicate to the Employees and Guests in a way that inspires FUN!
• You like immediate gratification! Nothing better than making someone's experience better or inspiring your team to play at a higher level!
• You have

never met a Goal you can't beat!

• You can handle 100K days and while walking five miles a shift!
• You can live, love and embrace the Dave & Buster's culture!

DAY IN THE LIFE...

Everybody is Somebody!

At D&B, we believe that each person and every position matters; everyone contributes to our success!

• You are responsible for tens of millions of dollars' worth of FUN and a team that is worth twice that!
• You get to work with the most talented group of Managers and Employees in the industry and you are responsible for hiring, training, developing and retaining the "best of the best."
• You HAVE TO celebrate your team's successes, train them on service standards, and develop their strengths.
• You get to drive results through your team.

You Got It!

At D&B, we believe that each person and every position matters; everyone contributes to our success!

You Got It" attitude is contagious

• it starts with you, extends to your team and makes our Guests love spending time at D&B!
• You lead from the front and set the FUN (PACE & TONE) for the shift.
• You make executive decisions - if you see a Guest in need, you have the power to identify a fix and MAKE IT HAPPEN!
• We strive for 100% "table touches" and this means that you and your team are

moving really fast!

Fun to the Core

At D&B, we just can't help entertaining Guests and showing them a great time.

You get to come up with creative ways to

drives sales each day!

• Like to party? We like to party You get to host mini parties shiftly, weekly, monthly, quarterly, or annually to communicate and motivate your team.
• Your "office" is on the "floor" and you help create the ultimate Guest experience.
• There is nothing like working the "Midway" on a Friday night, blink twice and your shift is over! Get ready to

kick it up to "warp speed!"

Founders' Spirit

At D&B, we believe that having the passion, pride and drive are what makes us different.

• We are passionate about winning and love to celebrate success - you work hand-in-hand with the rest of the management team to drive financial results.
• Have a vision? Share it with your department and track your success!
• We believe in a

well-balanced schedule that drives sales

and ensures Guest service.

• Safety first. You create a well maintained, safe, secure, and sanitary environment for all D&B guests and staff.

If you see a need, meet it; if you have an idea, share it; if you see a team member needing help, jump in and lend a hand!

Working Environment

• Non typical Restaurant environment. We have great food, millions of dollars' worth of games, host the best Special Events and have thousands of people coming to have FUN!
• Dress to impress, we are business casual but with a tie!
• Our business is nights, weekends and holidays and our Managers know that is our niche'.

LEGAL MAKES US SAY

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to :

• Work days, nights, and / or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Must have regular and predictable attendance. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

OK, now that "Legal" is over, how could you not want to work here!

Salary Range : $55,000 to $66,000

$55,000 to $66,000

Requirements

LEGAL MAKES US SAY

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to :

• Work days, nights, and / or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Must have regular and predictable attendance.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests.

We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests.

These benefits include :

• Daily Pay
• Significant Travel Discounts on Marriott and / or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Hotel : Portland Holiday Inn

Portland Holiday Inn

Restaurant Server

Full time

Profile : Telecommute : No

Telecommute : No

Bonus Eligible : No

Direct Reports : No

Reports To : Executive Chef, Banquet Manager or All Purpose Manager

Equipment : Uniform

Primary Purpose :

The primary purpose of the Restaurant Server is to provide guests with an excellent restaurant experience.

Work Performed :

The Restaurant Server will be tasked with the following duties, responsibilities, and assignments :

• Schedule dining reservations and arrange parties or special services;
• Ensure prompt and courteous service to guests;
• Answer telephone calls and process phone orders;
• Greet guests, escort them to tables, and provide menus , answering dining related questions, and suggest food and beverage items ;
• T ake food and beverage orders , r elay orders to kitchen , and serve food to guests ;
• Coordinate amenity delivery request in connection with the kitchen department ;
• Monitors tables in assigned section ensuring all guests are served ;
• Address guest complaints;
• Collect and process guest payments;
• Totals receipts at end of shift to verify sales and clear cash register;
• Ensures tips are reported properly for tax processing ;
• Clear dirty table settings and preparetablefor resetting;
• Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments;
• Inspect dining room serving stations for neatness and cleanliness;
• Assistservicestaff as necessary to service guests in a timely manner;
• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management ; and
• Any and all other work as required to complete the primary purpose of the position.

Qualifications :

Preferred Prior Experience :

Six (6) months of previous customer service , restaurant and / or cashier experience

Preferred Education :

High school diploma or equivalent

Required Licenses / Certification :

Food Safety Trainingcertifiedor become certified within first 60 days of employment.

Alcohol Awareness certifiedor become certified within first 60 days of employment

Preferred Technology :

Previous experience with Micros operating system

Physical :

A ble to lift a minimum of 50lbs

Able to bend and squat repeatedly

Able to walk and stand for duration of scheduled shift

Other :

F lexible to work day , early morning, evening, weekend and holiday s hifts

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohibe la discriminacion y el acoso de cualquier tipo sin distincion de raza, color, religion, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientacion sexual, genero de identidad o expresion, o cualquier otra caracteristica protegida por las leyes federales, estatales o locales.

Esta politica se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratacion, la colocacion, la promocion, la terminacion, el despido, el retiro, la transferencia, las licencias, la compensacion y la capacitacion.

Notice of candidate Privacy Rights : https : / / atriumhospitality.com / privacy-policy /

We're hiring a Restaurant Manager! Starting Pay $44,500 with Bonus Opportunity

We offer our Restaurant Managers benefits and perks here are a few :

• Quarterly Bonus
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Domestic Partner Benefits
• Paid Time Off
• 401(k)

Join our Krispy Kreme Family! With over 80 years serving local communities, Krispy Kreme is an iconic and well recognized brand.

We hire and care for team players that have a superior commitment to guest service and product quality. We pride ourselves in offering continuous growth for our Team Members and Managers and are pleased to offer benefits such as flexible schedules, paid vacation, medical, and a dining discount.

Krispy Kreme Pacific NW is the approved Krispy Kreme Franchisee for the Pacific Northwest, Hawaii, and British Columbia (excluding Tri-Cities and Yakima, WA).

EOE. We participate in E-Verify / Participamos en E-Verify

We offer our Restaurant Managers benefits and perks here are a few :

• Quarterly Bonus
• Blue Cross Blue Shield Medical

Insurance

• Dental & Vision Insurance
• Domestic Partner Benefits
• Paid Time Off
• 401(k)

Join our Krispy Kreme Family! With over 80 years serving local communities, Krispy Kreme is an iconic and well recognized brand.

We hire and care for team players that have a superior commitment to guest service and product quality. We pride ourselves in offering continuous growth for our Team Members and Managers and are pleased to offer benefits such as flexible schedules, paid vacation, medical, and a dining discount.

Krispy Kreme Pacific NW is the approved Krispy Kreme Franchisee for the Pacific Northwest, Hawaii, and British Columbia (excluding Tri-Cities and Yakima, WA).

EOE. We participate in E-Verify / Participamos en E-Verify

Restaurant Managers are responsible for assisting the General Manager with the overall operation of a single store. Work with the General Manager in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs.

ESSENTIAL FUNCTIONS : (Other duties will be assigned as needed) Must be willing and able to do the following :

• Interact with, direct and supervise Team Members on a daily basis in a fair and dignified manner.
• Assist with interviewing, hiring, training, development and retention of qualified Team Members.
• Identify, address and document individual team Member performance problems according to standard operating procedure. Discipline and / or terminate as necessary according to standard operating procedures.
• Schedule, conduct and document individual Team Member performance reviews according to standard operating procedures.
• Authorize comps and voids for all Team Members.
• Promote and cultivate a positive, can do environment.
• Lead the entire Team to focus on Creating Magic Moments for the guest.
• Ensure adequate doughnut prep levels based on business levels, minimize waste, and control food cost.
• Make timely and accurate production calls to prevent outages and minimize waste.
• Produce doughnuts and train Team Members to produce doughnuts.
• Maintain food quality standards including consistency and presentation.
• Ensure proper food storage according to standard operating procedure and comprehend and adhere to sanitation guidelines as prescribed by standard state, city and county codes.
• Perform a shift walk through in order to assess staffing, maintenance, cleanliness, zoning and any special needs.
• Complete opening checklist, assign sanitation projects to Team Members and follow up with Team Members to ensure their completion.
• Complete certification on walkie / stakie and lock out / tag out.
• Assign Team Member deployment.
• Responsible for the security of, balancing and paring of all cash banks.
• Perform and extend an end of month inventory.
• Create appropriate atmosphere including lighting, music, and temperature levels.
• Assure compliance and follow KremeWorks policies and procedures and uphold all applicable state and federal employment laws.
• Address all guest complaints and problems effectively and courteously on an as needed basis.
• Use good judgement when dealing with difficult guests. Respond to their needs with patience and courtesy.
• Communicate repair and maintenance needs to General Manager and / or appropriate repair source.
• Adhere to standard zoning procedures.
• Maintain a clean and orderly work area to ensure safety.
• Document appropriate information in Management Log Books / Avero daily.
• Review information in Management Log Books / Avero daily.
• Read appropriate KremeWorks inter-company memorandums.
• Attend management meetings and periodic informational seminars.
• Review Krispy Kreme audits and mystery shops and make appropriate adjustments.
• Review food item sales data and make appropriate adjustments.
• Review fundraising, dozens delivery and wholesale functions agenda daily.
• Complete a daily labor report according to standard operating procedure.
• Create effective work schedules for Team Members.
• Forecast business levels and ensure smooth shift operation.
• Research current industry trends and effect changes accordingly.
• Direct and manage sales efforts which may include Local Store Marketing, Dozens Delivery, Fundraising, Route Sales and Deli Sales.
• Cultivate personal growth and entrepreneurial skills based on reviews and feedback from superiors.
• Establish a rapport with guests to promote goodwill and solicit opinions and ideas.
• Maintain a well-manicured appearance and persona that reflects the established image of the store.
• Comply with dress code.
• Be an active team player.
• Follow General Manager’s instructions.
• Ensure that all food items are correctly recorded on computer register system.
• Maintain clean and orderly work area throughout shift and leave it ready for business for the following shift
• Be responsible for personally knowing and adhering to the material in the KremeWorks Team Member Handbook.
• Enforce KremeWorks policies and procedures as outlined in the KremeWorks Team Member Handbook with the Team Members.
• Meet personal schedule requirements punctually.
• Project a courteous, confident and flexible attitude.
• Get along with fellow managers, Team Members and guests.
• Accept constructive criticism.
• Work a variable and flexible schedule which may include nights, weekends and holidays.
• Safely transport items throughout all areas of the store on a slick and uneven surface and stairs where applicable.
• Lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds.

GENERAL RULES

• Stand and / or walk for an entire shift
• Safely move about in all areas of the store
• Perform in limited physical space with variable ventilation and extreme temperatures
• Perform duties in an environment that can be quite loud at times (including noises from machinery, equipment, music, etc.)
• Must be able to refrain from smoking for an entire shift
• Work near moving equipment and mechanical parts
• May not work under the influence of alcohol or other mind / mood altering substances
• May not resort to any physical violence, intimidating or harassing behavior
• Follow all rules, policies, and procedures as outlined in the KremeWorks Team Member Hand book and any / all management supplements to the Handbook.

Failure to abide by these and other conditions of employment of the company set forth elsewhere can subject a manager to disciplinary action up to and including termination.

Accessibility varies by location.

We are passionate about bringing cool, authentic restaurants to airports that reflect a taste of place.

The Assistant Restaurant Manager has the very important job of partnering with the Restaurant General Manager on leading the restaurant team.

Our Assistant Restaurant Managers are experts at delegating tasks, delivering exceptional customer service, leading by example and developing their team.

Our restaurant portfolio in Portland International Airport includes : Juliett by Chef Table, Corner Market by Lardo, Deschutes Brewery and Hopworks Urban Brewery.

Essential Functions

• Recruits, trains, develops and communicates with team of Food Travel Experts Implements and maintains guest service standards and / or brand specifications.
• Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
• Assists with planning of daily goals, tasks and assignments.
• Develops, plans and assigns daily goals, tasks and Team Member assignments.
• Manages, supervises and evaluates Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Ensures proper completion through follow-up.
• Assists in monitoring sales performance through the analysis of sales reports and comparison shopping.
• Maintains adherence to all company policies and procedures, as well as state health / sanitation standards.
• Manages all office tasks, including management of funds and media, receiving, inventory, purchasing, team member scheduling and payroll.
• Performs any other duties as direct by the Restaurant General Manager.

Skills and Other Requirements

• High School Diploma or equivalent
• Minimum of two (2) years of experience in the food & beverage industry, in a management / supervisory capacity
• Full Service and / or Quick Service restaurant experience preferred
• Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
• Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making
• Excellent written and verbal communication
• Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities

EOE / D / V / M / F