TWIN PEAKS JOB DESCRIPTION : MANAGER

GENERAL PURPOSE OF THE JOB

This job requires the manager to direct the work of other store employees in order to create and maintain a profitable store environment that provides best-in-class service, hospitality, food and beverage to every guest.

The manager must also manage costs, initiate local store marketing and recruiting efforts, and ensure that proper policies are followed, including employment and incident documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties and responsibilities of a manager include, but are not limited to :

• Must follow proper Twin Peaks Girl Audition Guidelines
• Uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks
• Ensure that alcohol is always served responsibly and in accordance with the law
• Drive sales by working with all team members to execute excellent operations, local store marketing, and recruiting efforts
• Hold kitchen staff accountable to standards, safety, and sanitation guidelines
• Responsibly handle cash, including but not limited to assigning drawers, computing employee checkouts, and bank deposits
• Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
• Effectively coach and counsel
• Effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls
• Proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines
• Ensure that Steps of Service are followed at all times and motivate staff to provide service to every table
• Hold team members accountable to standards and be willing to correct standards that are not met in any area including Image & Costume Guidelines
• Maintain organized and updated training schedules, programs and materials for new employees
• Effectively execute training and development programs including personal development
• Consistently manage the execution of Performance Based Scheduling
• Practice sound inventory control
• Dress and act professionally each day to set a good example for all employees

EDUCATION and / or EXPERIENCE

Must have leadership experience in high-volume restaurants and / or bars.

LANGUAGE SKILLS

Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful.

REASONING ABILITY

Ability to apply common sense and understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Ability to mathematically compute proper change and accurately settle checks.

CERTIFICATES, LICENSES, REGISTRATIONS

Ability to apply common sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables.

Ability to mathematically compute proper change, accurately perform checkouts for employees, and compute correct bank deposits.

Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks manager training program prior to working a shift without supervision.

Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and / or alcohol service certifications.

PHYSICAL DEMANDS

The physical demands described here are the representative of those that must be met by an employee to successfully perform the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the Twin Peaks manager is regularly required to stand for up to 10 hours; walk;

use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. The manager is frequently required to reach with hands and arms.

The manager is occasionally required to sit. The manager must occasionally lift and / or move up to 40 pounds. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the Twin Peaks manager is regularly exposed to fumes or airborne particles from the kitchen.

The Twin Peaks manager is also occasionally exposed to wet and / or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning.

The noise level at Twin Peaks is usually loud. Many Twin Peaks restaurants have smoking sections for their guests, and managers may be exposed to cigarette or cigar smoke in this area.

ACKNOWLEDGMENT FOR RECEIPT OF JOB DESCRIPTION

I acknowledge that my job duties require I cast Twin Peaks Girls in accordance with our Audition Guidelines and that my job duties require that I motivate Twin Peaks Girls to provide best-in-class service and hospitality.

I acknowledge that I must manage and maintain Image & Costume Guidelines within my store. I acknowledge that Twin Peaks promotes costume parties and that I must manage the guidelines in this program.

I acknowledge that Twin Peaks practices Performance Based Scheduling and that I am required to consistently manage and execute the program.

I acknowledge and affirm that I do not find my job duties or work environment to be unreasonable, offensive, intimidating, hostile, or unwelcome.

Failure to adhere to my job duties will lead to disciplinary action up to and including termination

I acknowledge that Twin Peaks maintains policies restricting harassment, fraternization, and drug and alcohol abuse. I understand completely and agree to abide by each of these policies.

I have received a copy of the job description and have read and understand its contents. I can perform all the duties stated.

Restaurant Manager :

NOTE : This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates.

Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer.

Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

QUALITY BRAND GROUP :

If hired, you will be working for Quality Brand Group LLC, a franchisee of Dunkin' Donuts. Quality Brand Group LLC is a multi-store franchisee with a number of Dunkin' locations in Florida, Arizona and Texas.

At Quality Brand Group, we take great pride in our ability to create an environment with opportunity for personal growth, where passionate people are trained and empowered to deliver a memorable experience every day, one guest at a time.

We promote a friendly environment where all team members and guests are treated with respect and dignity. We are looking for individuals that want to be part of a successful, energized team.

The Restaurant Manager position is described below.

RESTAURANT MANAGER Job Profile :

The Restaurant Manager is responsible to administer, direct and oversee the effective recruitment and development of team members for the store.

The Restaurant Manager is directly responsible for ensuring the proper implementation and effective application of all operational standards of quality service & cleanliness.

The Restaurant Manager will operate his / her restaurant in a cost effective manner by assisting in setting and obtaining sales and profitability goals for the store.

The Restaurant Manager will be privy to and accountable for the full P&L statement for his or her store as if he or she owned the location.

The Restaurant Manager must demonstrate sufficient application of knowledge and leadership, always remain engaged and in tune with customers and employees needs and drive towards the continuous improvement of overall store operations.

While assigned to specific shift, the Restaurant Manager, is responsible for management of the processes and people needed to deliver great and friendly guest experience during their assigned shift.

The Restaurant Manager is ultimately responsible for the preparation of products according to operational and quality standards and management of the service delivered by the store team to deliver a great guest experience.

Restaurant Managers are responsible for providing leadership, direction, and motivation to the store team whether through Shift Leaders and / or an Assistant Manager, or directly.

Restaurant Managers will be responsibility for counseling, disciplining, promoting or firing of store level employees in the Restaurant Manager's store.

Responsibilities include but are not limited to :

• Leading operational Excellence
• Keen focus on 100% Guest Satisfaction
• Understanding the importance of training and development of team members
• Achieving financial goals such as sales projections and controlling expenses
• Utilizing effective communication and coaching skills
• Managing purchasing, scheduling, sales, training and physical facilities maintenance.
• Highly motivated, enthusiastic, with demonstrated ability to think and work independently.
• Experience in the food service industry is required. Food Safety, Serve Safe Certification.

MINIMUM QUALIFICATIONS INCLUDE :

• Must be able to fluently speak / read English
• Math and writing skills
• Restaurant, retail, or supervisory experience required
• Guest Focus anticipate and understand guests' needs and exceed their expectations.
• Passion for Results set compelling targets and deliver on commitments.
• Problem Solving and Decision Making make good decisions based on analysis, experience and judgment.
• Building Effective Teams get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
• This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

BENEFITS INCLUDE :

• Competitive Salary
• Monthly Bonus Program
• Employee Meal Discounts
• Medical, Dental, Vision, Rx Insurance with Company contribution
• Paid Vacation

Accountability

Reporting to the General Manager, Restaurant Managers are responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience, and upholding service and quality standards.

Along with 1 2 other peer Restaurant Managers and / or Hourly Supervisors, Restaurant Managers will support the General Manager who has total accountability for the success of the restaurant.

Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated. Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs.

Restaurant Managers must have a strong commitment to guest satisfaction and exhibit Denny’s Guiding Principles when interacting with others.

Job Responsibilities

These are areas of performance in which the Restaurant Manager must be successful to meet their accountabilities :

1. Guests : Makes sure that all employees put Guests First to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.

2. People : Works with the General Manager to attract, hire, develop, coach, and retain hourly employees to ensure an engaged, high-performing team. Does so by :

• Working to create and maintain a respectful and enjoyable environment for our employees.
• Assisting effectively with recruiting and selecting.
• Using corporate training programs, individual development plans, and work assignments to develop employees’ knowledge and skills.
• Providing timely, constructive coaching and feedback.

3. Restaurant Operations : Assists the General Manager by overseeing assigned shifts to ensure that Denny’s Brand Standards for food and service are consistently achieved.

Does this by making sure that guest service, food preparation, handling, and storage guidelines are constantly followed.

4. Restaurant Sanitation : Assists the General Manager by overseeing assigned shifts to ensure that Denny’s Brand Standards for restaurant sanitation are consistently achieved.

Does this by enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.

5. Financials : Assists the General Manager in interpreting financial and operational reports and schedules. Works with the General Manager to identify gaps in operating performance and to develop solutions to ensure that controllable profit goals are achieved.

6. Growth : Helps drive sales, guest count, and profit for the restaurant by developing relationships in the community with civic, business, school, and professional organizations.

7. Security : Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.

8. Asset Management : Monitors to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.

9. Compliance : Maintains compliance with all Denny’s employment policies, as well as state, local, and federal regulations.

10. Problem Resolution : Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.

Brings appropriate issues to the attention of the General Manager, recommends correction, and participates in the resolution as required.

11. Teamwork : Performs other duties as needed or assigned; willingly assists others without being asked.

Competencies

1. Focusing on Guests : Has a "Guests First" mindset. Understands who his / her guests are and is dedicated to exceeding their expectations.

Puts guests firsts while balancing the needs and priorities of the business to create win / win solutions.

2. Driving for Results : Is "Hungry To Win" for self, team, and Brand. Pushes self and others for results that move the business forward.

Can be counted on to meet or exceed goals successfully.

3. Working Collaboratively : Values and lives the "Power of We" through words and actions. Works well with all people guests, franchisees, support employees, supervisors, subordinates, peers, vendors, etc.

Is able to build and effectively manage productive relationships. Recognizes individual's contributions and works with and through others to achieve common goals.

4. Personal Accountability and Decision Making : Earns the respect and trust of others by taking initiative and honoring commitments.

Makes timely, informed decisions and owns outcomes for those decisions. Is open to new and differing perspectives when making a decision.

Understands the impact of his / her words and actions and strives to be a positive influence on others.

5. Managing Talent : Understands the Denny’s family is our most important asset and sees each member of the team as a valuable part of the whole.

Surrounds self with the best team and makes tough, yet timely and appropriate, people decisions. Provides effective, timely feedback and coaching.

Selects strong, competent candidates and is able to develop strong leaders by providing challenging assignments.

6. Planning, Prioritizing, and Organizing : Is able to identify and focus on critical priorities. Manages time and resources of self and team effectively.

Creates focus, obtains resources, and eliminates roadblocks.

Essential Functions

1. Must be able to lift a tray weighing up to 25 lbs

2. Must be able to lift and carry supplies and equipment weighing up to 60 lbs and place items on high and low shelves in office, store rooms, service areas, walk-in coolers, and freezers

3. Must be able to bend, stoop, reach, lift, and grasp

4. Must be able to hear well in a loud environment to respond to employee and guest needs

5. Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling

6. Must be able to operate point-of-sale system and differentiate between monetary denominations

7. Must be able to work with all Denny’s menu products

8. Must be able to work around potentially hazardous chemicals

9. Must have sufficient mobility to move and operate in confined work area

10. Must work inside and outside

11. Must be able to observe staff and all aspects of restaurant operations

12. Must be able to stand and walk during an 8 to 10 hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business

13. Must be able to tolerate extreme temperature changes in kitchen and freezer areas

Position Qualifications

1. Minimum of 2 years experience in restaurant, hospitality, or retail management; additional operations and / or leadership experience strongly preferred

2. Associate’s or Bachelor’s degree preferred or equivalent combination of education and experience

3. Food Safety Manager certification required

4. Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization

5. Ability to communicate effectively, both orally and in writing, in the English language

6. Possesses basic math skills (add, subtract, multiply, divide)

7. Places a value on diversity and shows respect for others

8. Proven ability to problem solve and handle high stress situations

9. Ability to interpret financial statements and understand contributing factors

10. Must be able to perform job duties of every position

11. Must be prepared to multitask in accordance with the demands of the business

12. Ability to identify and anticipate opportunities and implement corrective action steps

13. Ability to work weekends, holidays, and evenings

14. Periodic travel to include occasional overnight travel and airline travel when applicable

15. Licensed to operate an automobile without hours of operations restrictions

16. Has reliable transportation in order to meet banking obligations

Denny’s Guiding Principles

1. Guests First

They’re more than just customers or consumers. They are our guests and we invite them into our homes with open arms. They are the very reason why we are in business and the center of everything we do.

2. Embrace Openness

Open means so much more than just being open for business 24 / 7. It means being open to all people, appetites and budgets.

It says we are open-minded and open to new ideas. Honest, warm and inviting. Open is the way we think and act every hour of every day.

3. Proud of Our Heritage

We are the classic American diner and proud of everything that means. Since 1953, we have served quality food and healthy portions at a fair price.

No matter where we are, our light is always on inviting guests around the world to a place where everyone is welcome.

4. Hungry to Win

At Denny’s, we are constantly looking ahead. We are always moving, striving for more, hungry for greatness. We are open to fresh, innovative thinking.

We believe we will succeed through teamwork, accountability and pushing the boundaries of ourselves and our Brand.

5. The Power of We

Our Denny’s family is our most important asset. We trust, support and respect each other and work together for the greater good.

We recognize the contributions of all and empower each and every one of us to achieve great things. Together, we will celebrate our successes and have fun doing it.

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position.

It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

Denny's may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

This job description does not constitute a contract for employment and may be changed at the discretion of Denny's with or without notice.

Job Description

Join for the Fun, Stay for the Career!

If you are looking for a great place to work, have fun, and make money mate, click to apply.

With limited supervision, the Manager is responsible for the daily operations of the FOH / BOH functions in a restaurant.

These include appearance, presentation, customer experience, professional leadership, and direction to employees. All new managers will go through an extensive Manager in Training (MIT) program.

Combining this with your previous experience, we will set you up to be proficient in each of our managerial positions.

PERKS & BENEFITS :

• Competitive Base Salary with Quarterly Bonus Opportunity
• Health, Dental, and Vision Insurance
• 2 Weeks Paid Vacation a Year; 401k Retirement plan
• Incredible Work Life Balance. Targeting a 47-hour work week
• 11 Week paid on-site Training Program
• Paid Group Life and AD&D Insurance, Short Term and Long Term Disability
• Complimentary Manager Shift Meal
• Paid Sick Days, Closed Thanksgiving & Christmas (Paid Holidays), EAP insurance and more!

RESPONSIBILITIES :

• Contributes to the success of the restaurant’s operations : FOH & BOH.
• Leads a team to success and provides mentorship; creates an enjoyable environment.
• Optimizes profit’s with labor, along with food & beverage costs, through proper ordering and inventory practices. Handles policies & procedures; maintains compliance.
• Increases customer satisfaction while managing standards of service.
• Continuously grows the business through sales and marketing.
• Always recruits new talent for future openings.
• Committed to safe food handling, cleanliness, safety, and sanitation standards during the shift and prepares food with proper safety equipment, tools and recipe specs.
• Passionate about the taste and temperature of each dish and perfect plate presentations.
• Demonstrates immaculate standards while maintaining an organized and like new restaurant.

REQUIREMENTS :

• 1 year+ Management experience within a restaurant.
• Ability to lift and / or move up to 30 lbs.; able to work in hot and cold environments.
• Flexible to work other locations in the region when needed.
• Ability to walk, stand, or bend for long periods of time while performing essential job duties.
• Must be a minimum of 21 years of age.
• For all California based positions : Responsible Beverage Service Certifications Required (can be completed during training, and up to 60 days after start date).
• Food Handlers Card (paid for if needed)

We are Out West Restaurant Group, the largest franchisee of Outback Steakhouse. Outback Steakhouse is an Australian theme restaurant that opened in March of 1988.

At Outback Steakhouse we take food seriously, without forgetting the fun and we are proud to do things uniquely and strive to positively impact the lives of our people we call Outbackers .

We believe if you treat people Just Right then success is sure to follow. It’s a culture of respect and camaraderie that breeds enthusiasm.

We start with indulging each customer like a guest in our own home. We continue by committing to the success of each and every Outbacker to be trained to the best of their ability.

Thank you for your interest in career opportunities at Outback Steakhouse.

International Franchise Association’s Franchisee of the Year Award 2022, for Exemplifying Excellence in Local Community Service.

If you need any accommodation from the Company to enable you to perform essential job functions, please notify us.

Outback Steakhouse prohibits the use of drugs and alcohol while in the workplace or on restaurant property. We're an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, age, gender identity, national origin, veteran, or disability status.

Skills & Requirements

Physical Requirements

• Ability to lift and / or move up to 30 lbs.
• Vision abilities to include : distance, close, color, depth, and peripheral. Also the ability to adjust focus.
• Regular use of hands to finger handles or feels objects, tools, or controls; reach with hands and arms.
• Able to work in hot and cold environments.

Language and Reasoning Skills

• Ability to speak clearly and listen attentively to other employees, customers and managers.
• Ability to read and / or follow written and verbal instructions and implement at the same.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
• Ability to understand policies and procedures and to follow them.

If you need any accommodation from the Company to enable you to perform essential job functions, please notify us.

Outback Steakhouse prohibits the use of drugs and alcohol while in the workplace or on restaurant property. Also, sexual harassment and harassment based upon race, color, national origin, religion age, gender, sexual preference or disability is prohibited and will not be tolerated.

The starting salary for this position is up to $68,000 / yr depending on experience!

DRG is looking for a Dynamic and Experienced Leader who wants to work for a fast growing company, with tons of opportunity for growth! A General Manager is a leader who is able to build a team and develop existing team of top performers by training and developing skills, providing clear, consistent direction, and recognizing individual and team contributions.

A GM oversees recruiting, training, management, P&L, and overall operations of the restaurant to ensure excellent customer service, high quality foods, people development, food safety, store cleanliness, and maximum profitability.

A GM also oversees communication, acts as a liaison with other leadership, and facilitates a focus on company’s culture and values.

Diversified Restaurant Group is a people first company! We pride ourselves on being a large company with a small company feel.

Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012, has since grown into a 240+ unit, multi-brand operation.

DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby’s restaurants in Alaska, California, and Nevada.

We have more than 6,000 team members and continue to grow every day!

Our CORE Values are simple :

• Respect
• Integrity
• Passion
• Accountability
• Commitment
• Teamwork

What will YOU do?

• Identifying a team with high potential and developing them into leaders.
• Achieving and maintaining world class operations which includes a successful and well-developed crew and staff, pristine restaurants that serve excellent food, and strong financials.
• Maintaining and driving high standards and expectations around food quality, customer service, food safety, and store cleanliness by empowering teams in every restaurant he / she is responsible for.
• Having a clear understanding of and the ability to perform every job in the restaurant.
• Being held accountable for all aspects of their restaurants’ performance and serving as ultimate decision-maker for their restaurants.
• Engaging in clear, consistent communications with field leadership and restaurant staff on a frequent basis.
• Demonstrating respect for individual team members and showing appreciation for their efforts and contributions.
• Building an effective team through training and development; and supplying meaningful and timely performance feedback.
• Ensuring the compliance of company policies and procedures.
• Maintaining consistent strong financial results.

Are you Qualified?

• Must be 18 years or older.
• Education : High School Diploma.
• Experience : Two-years Restaurant experience required with proven lead experience on all shifts.
• Must have the ability to read, speak, comprehend, and write in English.
• Must maintain current Health Card according to state or local requirements.
• Must have reliable transportation.
• Must pass Criminal Background Check including MVR.
• Must be able to pass SERV Safe Certification Course and Exam.
• This position has an expected 50-hour work week.
• This position requires open availability (Open availability may be nights, weekends, holidays, varies depending on the needs of the business).

DISCLAIMER : You are applying to Diversified Restaurant Group, a franchisee of Taco Bell and Arby’s Corp. If hired, the franchisee will be your only employer.

Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.