Overview

The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service.

You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks include :

• Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
• Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Organize and process all payment plans, billing statements, and collections.
• Perform cashiering duties; process refunds, returns and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department / staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Qualifications

Minimum Qualifications / Requirements :

• High school diploma, GED or equivalent combination of education, and / or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work some weekends and holiday.
• Tasks may involve extended periods of time at a keyboard or workstation and / or extended periods of time standing and / or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

How to Apply

Please apply online through

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Genesis HealthCare is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. Why Genesis?

We improve the lives we touch through the delivery of high-quality healthcare and everyday compassion!

We Care Deeply about YOU! Guided by our Core Values, Code of Conduct and Ethics program, we foster a culture of care and compassion.

We focus on improving the quality of care through creativity and innovation, honesty and integrity in all we do.

• We Develop YOU! We provide career ladders, education and training opportunities so you can build a long and successful career with Genesis.
• We Appreciate YOU! We value your contributions to the Genesis mission and vision and instill an environment of teamwork and enjoyment in working together.

We recognize and celebrate our shared successes.

• We are Committed to YOU! We know you are the vital link between Genesis, our patients and residents! We inspire you to be your best self.
• We Protect YOU! We take great pride in meeting or exceeding CDC and CMS standards. Enhance the Genesis brand as a receptionist.

As the first person that a patient / resident, family member, candidate or client interacts with at a Genesis location, you influence our reputation by providing a positive experience.

Position Highlights *Answer all incoming calls professionally and courteously and redirects them appropriately.

• Warmly welcome, greet and direct patients, visitors, and guests.
• Coordinate outgoing and incoming mail.
• Maintain current lists of patients / residents by name / room number and employees by names / phone extension.
• Order supplies and performs other clerical duties as assigned.

Benefits

• Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
• Variable compensation plans
• Inclusive workplace with DEI committee
• Nursing Student Loan Debt Repayment and Tuition Assistance
• Tuition, Travel, and Wireless Service Discounts
• Employee Assistance Program to support mental health
• Employee Foundation to financially assist through unforeseen hardships Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Qualifications :

High school degree or equivalent is required. Must be able to read, write, speak and understand the spoken English language.

Excellent communication skills required. Proficient with Google; Docs, Sheets, Slides. To protect the health and safety of our patients, residents, employees, family members, and the communities we serve, Genesis has implemented a universal COVID-19 vaccination requirement for employees, care partners and onsite vendors.

Other Info

• Position Type : Part Time
• Pay Target : will discuss
• Job City : Brooklyn Park
• Requisition Number : 464879

Job Description

General Summary

Performs a variety of duties that include answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff.

May also assume a security guard function by monitoring who is entering and exiting the hospital and observes and reports any suspicious behavior or activity.

Utilizes hospital information system to check patient location, etc. and performs other related duties.

Mission

All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.

Reporting Relationships

Reports to the Supervisor.

Qualifications

High School diploma or equivalent preferred. One year front office / receptionist experience preferred. Previous experience using a business office suite, such as Microsoft Office, preferred.

Excellent customer service skills preferred.

Working Conditions

Works in a clean, well-lighted office environment. Fast paced; may be exposed to frequent interruptions and multiple demands.

May be expected to work beyond normal tour of duty. Potential for minimal exposure to communicable diseases and hazardous materials requiring the observance of Standard (Universal) precautions and safe handling practices.

This position has been classified as low or no exposure risk and does not require the completion of an annual testing, but may require "just in time" testing if the need arises.

Physical Requirements

Requires sitting approximately 70% of the time; frequent standing and walking. Moderate bending, lifting, reaching for and carrying supplies weighing up to 15 lbs.

Requires manual dexterity for operating keyboard and office equipment. Requires visual acuity to view computer monitor, and read documents.

Talking and hearing necessary for communication with patients, family members, staff and visitors.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Overview

Why We Need Your Talents :

Responsible for greeting guests and visitors. The Spa Receptionist is expected to maintain bookings and process cancellations.

The Spa Receptionist must be well versed in the different services offered at the spa and salon to provide thorough information regarding the facility.

They should also be able to proactively recover guest dissatisfaction. Additionally, the Spa Receptionist will need to process transactions, handle money, and contribute to facility readiness each day.

Available Shifts : Thursday - Monday

Thursday - Monday

9 : 30am - 3 : 30pm OR 2 : 30pm - 7 : 30pm

Compensation : $17.00 / hour

Responsibilities

Where You'll Make an Impact :

• Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
• Adheres to the policies of the spa and hotel.
• Exhibits knowledge about the facility and its amenities to effectively communicate with guests.
• Submits all paperwork and financial reporting, when applicable, in accordance with Live! Spa and Hotel internal policies.

Follows all Standard Operating Procedures that apply to the front desk and guest service.

• Makes spa and salon reservations from multiple sources including phone calls, in-person, and email requests. Enrolls guests in programs, events, or classes as applicable.
• Actively recommends additional services, enhancements, or home care to each guest.
• Receives payments for goods and services. Properly accounts for the money. Reconciles daily sales, deposits, and receipts.

Processes gift certificates and hotel charges, as applicable.

• Greets each and every guest with a smile and direct eye contact.
• Informs Spa Manager of any guest, or facility issues, incidents, and / or accidents.
• Strictly follows Lost and Found reporting policy.
• Goes the extra mile for guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shift by checking equipment, locker rooms, retail stocks, inventory, etc. Ensures proper staff coverage when necessary to leave the area.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Keeps area clear of clutter and personal effects.
• Helps ensure the facility is only accessed by actual guests, and that it is safe and secure at all times.
• Reports any incidents or accidents to a member of the management team.
• Perform all other duties as assigned.

Skills to Help You Succeed :

• Previous customer service experience, preferably in the hospitality industry.
• Previous experience handling money.
• Excellent oral communication skills. Must be able to write legibly and clearly to convey information. Ability to explain various treatments / services to guests.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic, and self-motivated.
• Professional manner, discretion, and appearance.
• Strong team player.
• Must be able to keep calm and composed while under pressure and multi-tasking.
• Must be comfortable with product recommendation.
• Proficient in appropriate computer skills and office equipment.

Qualifications

Must-Haves :

High School Diploma or GED

Physical Requirements :

• Experience Must be able to stand for the entire shift Ability to stand for long periods.
• Light Work : Exerting up to 20 pounds of force frequently, and / or a negligible amount of force constantly to move light objects.
• This position requires the following abilities : climbing, balancing, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools : computer, calculators, office supplies, and phone.
• The employee may occasionally lift and / or move up to 25 pounds.

Must be able to obtain and maintain gaming license as mandated by the Maryland Lottery & Gaming Control Agency.

What We Offer

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

Life at Live!

• 24 / 7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed

Live! Casino & Hotel - Maryland -

Overview

Why We Need Your Talents :

Responsible for greeting guests and visitors. The Spa Receptionist is expected to maintain bookings and process cancellations.

The Spa Receptionist must be well versed in the different services offered at the spa and salon to provide thorough information regarding the facility.

They should also be able to proactively recover guest dissatisfaction. Additionally, the Spa Receptionist will need to process transactions, handle money, and contribute to facility readiness each day.

Available Shifts : Thursday - Monday

Thursday - Monday

9 : 30am - 3 : 30pm OR 2 : 30pm - 7 : 30pm

Compensation : $17.00 / hour

Responsibilities

Where You'll Make an Impact :

• Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
• Adheres to the policies of the spa and hotel.
• Exhibits knowledge about the facility and its amenities to effectively communicate with guests.
• Submits all paperwork and financial reporting, when applicable, in accordance with Live! Spa and Hotel internal policies.

Follows all Standard Operating Procedures that apply to the front desk and guest service.

• Makes spa and salon reservations from multiple sources including phone calls, in-person, and email requests. Enrolls guests in programs, events, or classes as applicable.
• Actively recommends additional services, enhancements, or home care to each guest.

Processes gift certificates and hotel charges, as applicable.

• Greets each and every guest with a smile and direct eye contact.
• Informs Spa Manager of any guest, or facility issues, incidents, and / or accidents.
• Strictly follows Lost and Found reporting policy.
• Goes the extra mile for guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shift by checking equipment, locker rooms, retail stocks, inventory, etc. Ensures proper staff coverage when necessary to leave the area.
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
• Keeps area clear of clutter and personal effects.
• Helps ensure the facility is only accessed by actual guests, and that it is safe and secure at all times.
• Reports any incidents or accidents to a member of the management team.
• Perform all other duties as assigned.

Skills to Help You Succeed :

• Previous customer service experience, preferably in the hospitality industry.
• Previous experience handling money.
• Excellent oral communication skills. Must be able to write legibly and clearly to convey information. Ability to explain various treatments / services to guests.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic, and self-motivated.
• Professional manner, discretion, and appearance.
• Strong team player.
• Must be able to keep calm and composed while under pressure and multi-tasking.
• Must be comfortable with product recommendation.
• Proficient in appropriate computer skills and office equipment.

Qualifications

Must-Haves :

High School Diploma or GED

Physical Requirements :

• Experience Must be able to stand for the entire shift Ability to stand for long periods.
• Light Work : Exerting up to 20 pounds of force frequently, and / or a negligible amount of force constantly to move light objects.
• This position requires the following abilities : climbing, balancing, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools : computer, calculators, office supplies, and phone.
• The employee may be exposed to noise and mechanical hazards.
• The employee may occasionally lift and / or move up to 25 pounds.

Must be able to obtain and maintain gaming license as mandated by the Maryland Lottery & Gaming Control Agency.

What We Offer

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

Life at Live!

• 24 / 7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed