Job Description

The Receptionist welcomes and provides superior service to all guests and visitors to the Spa and / or Salon of Wynn and Encore.

Job Responsibilities :

• Booking appointments via phone reservations or in person
• Checking guests in / out of the Spa facility computer system
• Facilitating monetary transactions for guests
• Communicating all treatments and services for both the Spa and Salon

Qualifications

• A minimum of two years working in a demanding high volume Spa / Salon environment or hotel front desk environment is preferred
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail
• Candidates must possess excellent telephone etiquette and the ability to operate multiple phone lines
• Previous cash handling experience is preferred, but not required
• Must be 21years of age or older
• Requires a high school diploma or equivalent
• Must be able to communicate fluently in English

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Job Description

Spa Receptionist is responsible for providing uncompromising level of guest service as it pertains to greeting, checking in / out guests, explanation of services, scheduling spa services, and knowledge of retail inventory and retail sales.

Role and Responsibilities : (Includes but is not limited to the following)

• Consistently offer the highest level of personalized service while maintaining a positive, engaging, helpful and professional attitude with all guests and team members.
• Communicate and describe in an articulate manner the spa offerings and their benefits. Ability to compare and contrast the different services on the menu and recommend treatments that fit the guests’ needs.
• Possess professional telephone etiquette for booking appointments, handling guests’ requests, and guests’ questions.
• Proficient computer skills that will ensure reservations will be made in a timely, efficient and error free manner.
• Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
• Effectively handles cash credit card, gift certificates, comps and room charge transactions.
• Informs facility management of any member, guest, or facility issues.
• Is knowledgeable about the facility, the property and its amenities in order to effectively communicate with guests.
• Reports any incidents or accidents to a member of the management team.
• Other duties as assigned.

Qualifications

Performance Requirements : (Knowledge, skills and abilities)

• Ability to operate cash register, adding machine / calculator, multi-line telephone and credit card machine to complete guest transactions
• Ability to grasp, bend, lift and / or carry or otherwise move goods weighing a maximum of 20 lbs. on an intermittent basis and sufficient dexterity of hand in order to use office equipment including computer keyboard, calculator, general office equipment and multi-line telephone.
• Ability to act independently, exercise good judgment and initiative.
• Social skills as demonstrated by the ability to effectively deal with internal / external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse, collect accurate information and resolve problems and concerns.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and / or verbal instructions and to provide clear direction / guidance.
• Ability to relate to all levels of management and employees in verbal / written form.
• Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
• Ability to read, write, speak and understand the English language in order to complete reports, appointments, sells transactions and communicates with guests and other employees.
• Listen and respond to guest inquiries using a positive, clear speaking voice.
• Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Ability to organize / prioritize work, meet deadlines, work with minimal supervision / multiple interruptions, exercise judgment and adapt instructions / directions from one assignment to another.
• Answer the multi-line telephone and provide information as needed.
• Ability to read, writes, speak and comprehend the English language to follow verbal and / or written instructions / inquiries / requests from supervisor, guest and / or other employees.
• Receive cash from guests, make any change needed, verify validity of charges, record charges, and insure vouchers are properly executed, in order to balance all moneys.

Deposits / cash drops and secure bank.

Remain calm and alert, especially during emergency situations and / or heavy hotel activity, serving as a role model for other employees.

Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience & judgment, sometimes revising procedures to accommodate unusual situations.

• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.

Experience Requirements

1-year Resort Spa Experience, with cash handling

Education Requirements

High School diploma or equivalent.

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

POSITION SUMMARY :

Be the first smiling face for patients, family members and visitors be our Receptionist!

DUTIES & RESPONSIBILITIES :

• Answer and direct incoming calls
• Take / deliver messages to personnel
• Answer questions for callers regarding the organization including address, directions, etc.
• Welcome on-site visitors, assist them appropriately, and always provide excellent customer service to both the visitors and fellow staff members.
• Perform other administrative or clerical duties such as filing, photocopying, and collating as needed.

QUALIFICATIONS & REQUIREMENTS :

• Must have a minimum High School diploma or equivalent G.E.D
• Must have 1-3 years of relevant experience, preferably in a healthcare environment
• Must have excellent phone etiquette, communication skills, and customer service skills
• Must have working knowledge of computers, internet access, and the ability to navigate within Microsoft Office Suite, or similar programs
• Ideal candidate is outgoing, upbeat, organized, and demonstrates excellent customer services skills

Job Type Part-time Description

ROLE

Responsible for maintaining the reception and retail areas of the Spa while providing a positive and friendly attitude. Assist with scheduling, answering phones, and check-in and out of appointments while partaking in genuine interactions that provide the highest level of guest service.

RESPONSIBILITIES

• Maintain a polished and professional image at all times
• Provide courteous guest service to all guests.
• Must be able to initiate and engage in conversations in a professional and friendly manner.
• Assist visiting guests and answer phones promptly, giving accurate information
• Check spa voicemail messages and emails and respond promptly
• Must be multi-task oriented
• Must be able to work well with others and develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Must communicate any appointment cancellations, changes, effectively, to the team to provide seamless experience for guests.
• Must be able to perform job responsibilities with minimal supervision
• Adheres to all regulatory, company and department policies and procedures
• Schedules appointments accurately
• Must be able to handle the computer system and all cash handling procedures accurately
• Must be able to work well under pressure and handle multiple guests at one time
• Knowledge of all spa menu, treatments, and retail items
• Must maintain cleanliness of reception and guest areas
• Stock brochures at reception desk
• Restock retail items
• Must be able to contact other departments for assistance when needed
• Receive customer' complaints and feedback and direct them to management
• in order to improve on service delivery
• Perform other tasks as assigned by management
• Participate and attend in all training classes and staff meetings

Requirements

REQUIREMENTS / QUAUFICATIONS

• One year of spa reception experience
• One year of experience in Microsoft Word and Excel

EEO / Drug Free Workplace

Are you a talented multitasker who loves interacting with people? We’re looking for a positive and professional receptionist to be the face of our local business.

You’ll welcome visitors, clients, and fellow employees, answer phone calls and emails, sort and deliver mail, schedule meetings, make travel arrangements, and assist us with other operations as needed.

The ideal candidate is a great communicator with a strong work ethic who is interested in a meaningful role on a supportive team.

If this sounds like you, apply today! Compensation :

$15-$17 / hour

Responsibilities :

• Make appointments for employees and ensure the calendar is current and correct
• Respond to incoming phone calls and emails and make sure the right people receive all important information
• Book travel arrangements and prepare itineraries so off-site meetings go smoothly
• Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or information
• Keep the front office secure by ensuring all visitors follow the proper sign-in procedures

Qualifications :

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Well-versed in taking telephone calls and handling stressful situations
• High school diploma, G.E.D. or equivalent
• At least one year of receptionist or administrative assistant, experience, or similar preferred
• Has previous experience with word processing programs and basic computer skills

About Company

We take what we do very seriously. We are a strong group of individuals who use our experience and knowledge to help one another, which, in turn, helps our clients.

We care about one another as a family and share the same Core Values.