Job Summary

Required Office Address : 105 Live Oaks Gardens, Casselberry, FL 32707

Main objectives and duties :

1. Call Handling.

• Resolves product or service problems by accurately understanding the customer’s issue.
• Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution
• Answer product and / or service questions or concerns
• Troubleshoot technical issues using all available tools
• Process customer orders and purchase of products and services
• Escalate to appropriate departments to expedite resolution of customer’s issue
• Provide exceptional customer service experience

2. Complete Documentation

• Create or update customer information in the client database during and after each call
• Create accurate record of every customer transaction or interaction accurately, timely and professionally.
• Update customer information following the established client guidelines
• Comply to client and PCI guidelines in handling customer information

3. Adherence to established internal and client guidelines.

• Maintain a high level of professionalism when dealing with customers and clients
• Establish positive relationship with every customer
• Follow established weekly work schedules
• Provide timely feedback to noticeable patterns of customer concerns

4. Career Path and other account trainings.

• Attend upskill trainings to enhance skills applicable to tier level
• Attend scheduled bucket trainings to stay updated on product & service information including technical troubleshooting procedures
• Be receptive on any changes in company and client policies

5. Performance Results (Minimum of 70%).

• Adheres to operation / tier level performance goals
• Meets minimum goal of 70% on performance scorecard
• Adheres to client Zero Tolerance Policy (ZTP)
• Zero client audits

Our Mission :

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

• Further your education and earn a college degree through our Qualfon University program
• FREE access to personal and professional support through the Qualfon professional coaches
• Medical, dental benefits, vision and life & accident insurance for full-time employees
• Competitive wages
• Opportunities to earn additional income through incentives
• Paid time off
• Paid Training
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Dialog Direct is dedicated to ensuring all team members have [email protected]!

Area of expertise (Skills)

• High school graduate, GED, vocational grade of any course or its equivalent
• Good verbal and written communication skills
• Basic knowledge in computer navigation

Other Skills and Experiences (Min)

Prior work experience is not necessary but formal orientation is needed to enable the job incumbent to perform the job satisfactorily.

• Listening Skills
• Analytical Skill
• Problem-Solving Skills
• Communication
• Technology Skills (job-related technical skills)
• Customer Service
• Service Mentality
• Conflict Resolution
• High school graduate, GED, vocational grade of any course or its equivalent

Education

BenefitsWe offer competitive pay and benefit packages along with many other perks : , Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs

Job Description

Activations Call Agents are eligible to receive Gasoline Assistance during their training period.

Join us and be involved in a team that brings future vacation dreams to life. The Activations Call Agent contacts our guests who have purchased a pre-paid vacation packages and assists them in making their travel arrangements.

You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.

Now Offering Daily Pay

Eligibility : All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

Why Team Members Like Working For Us :

• Driven base pay plus monthly performance incentives
• Day One Team Member Benefits
• Daily Pay option
• Sundays Off, Only Limited Saturdays
• Based on 120 days of demonstrated performance, there may be a work from home (remote) possibility.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Discounted Hilton hotel rates worldwide!
• Recognition Programs and Rewards
• 401(k) program with company match
• Employee stock purchase program
• Tuition reimbursement program

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Most Loved Workplace list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

Schedule Details :

Our Activations Call Agents will work one of two assigned shifts. Shift assignments are 9 : 00 am - 5 : 00 pm and 1 : 30pm 9 : 30pm Monday Friday.

Saturdays and Holidays are based on business needs. Sundays Off. Paid training is provided for 4 weeks and is from 9 : 00 am 4 : 00 pm Monday through Friday.

Potential Work from Home opportunities may be available after 120 days and based on performance results.

Additional Responsibilities Include :

Provide engaging customer service in an outbound Call Center

environment.

Call our pre-paid vacation package buyers to assist them with booking travel dates, verifying package details, answering questions and providing any follow up as

needed.

Confirm all travel details associated with each package and provide relevant information about the resorts and amenities to assist guests and future owners in their travel planning

decisions.

Transact payment and fees associated with the original package or any purchase upgrades when

applicable.

Keep accurate log of reservation details on an Excel spreadsheet for production

purposes.

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

At the core of our company’s success are our Team Members! To fulfill this role successfully, you will have the following minimum qualifications and experience :

• High School Graduate / GED
• A minimum of one year's worth of sales experience is required, as is clear familiarity working in performance-based sales situations.
• 2 years or more of strong customer service experience.
• Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computers simultaneously.
• Ability to multi-task and work in a fast-paced workplace while handling many systems simultaneously

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

• Timeshare / hospitality background preferred
• Prior experience in a phone Inbound or Outbound Call Center Environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Menzies Aviation is seeking a full-time diligent Ramp Agent to join our International and Domestic Team.

The Ramp Agent plays an important role in ensuring that flights run on time by maintaining detailed records of shipped goods, moving baggage and cargo from aircraft, and guiding aircraft to and from their gates.

Essential Duties and Responsibilities :

Comfortably and continuously lift / move 70 lbs.

of cargo and baggage on and off aircraft and transport it between aircraft, airport terminals and air cargo facilities.

• Frequent bending, stretching push / pulling, stacking and kneeling in small confined locations.
• Operate motorized equipment.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Performs other duties as assigned. Qualifications :
• Must be at least 18 years of age.
• Must have high school diploma, GED or six months prior ramp agent work experience.
• Must be able to pass all pre-employment testing, including a drug test.
• Capable of safely lifting up to 70 lbs.
• continuously;
• Must be able to proficiently speak, read, and write in English proficiently.
• Must have current driver’s license with no violations over the past 5 years
• Must be available and flexible to work variable shifts including overtime, weekends and holidays.
• Work is done primarily outdoors.

Must be comfortable working in all weather conditions.

• Must be able to obtain and maintain all required Airports and Custom badges / seals ;
• Prior ramp experience a plus. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)

Job Description :

We are actively seeking motivated individuals to train as travel agents!

• Ready to work from home?Ready to be your own boss? Want something fun and flexible? Are you ready to change your life? Are you ready to build a fantastic future?
• Do you need flexible hours?
• This is the largest travel company in the nation!
• Now is the best time to become a Travel Agent. It has grown to a 14 trillion dollar business.
• There is plenty of space for you to join this career!
• Even economist are recommending this sort of business.
• Are you creative?
• Are you eager to build a fantastic future?

JOB REQUIREMENTS :

You will create itineratires and build dream vacations, booking travel with Hotels, Vacation packages, Flights, Rentals, concerts, sports and cruises.

With major vendors such as Disney, Expedia, Universal, Carnival, Princess, Sandals, Marriott all- inclusive and so many more.

You get to be as creative as you want.

• You will spend a lot of time learning the basics of travel.
• We teach you how to market your travel business on social media. Millions use social media to search for travel agents.
• You will register with all the top vendors.
• It’s important that you can work with little supervision.
• You must be self-driven and motivated to do this.
• It will be very helpful if you have a grasp of technology; using Facebook, Internet, e-mail, Zoom and social media, Ect.
• You must be able to communicate effectively and get along well with others!
• Our Company : The number ONE travel company in the United States.

You will love our company. We are a motivated friendly group. We help each other succeed. We don’t compete against each other.

Also, our leaders are there to help us.

• We offer daily training and various chat discussions to help you learn and succeed.
• Our training program is amazing.
• You decide how successful you want to be.
• No quotas.
• No sales requirements.

Apply today!

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What is in it for you? :

Benefits of joining the 4R Family include :

• Daily Pay : Access to your pay when you need it. Work today, get PAID today!
• We hire immediately!!
• NO LATE nights, SUNDAYS OFF & Flexible Schedule
• Telemedicine Coverage
• Medical, Vision, and Dental coverage (eligible after working full time with the company for 60 DAYS!)
• Mental Health Services
• Pet Insurance
• Discounts at 4R locations
• 401(k) program and match (Full time and Part time team members eligible after 6 months with the company)
• Paid Vacation (eligible after working full time with the company for 1 year)
• Up to six weeks paid parental leave (full time team members)
• Employee Assistance Program
• Career Development in 4R University
• Discounts on subscriptions to O-Town Compost and The Farmacy
• Quarterly team building outings and Yearly Company Celebrations
• Community Serve Days

The opportunity :

The Guest Service Representative reports to the Guest Service Manager, with shifts supervised by Guest Service Leads. The GSR is responsible for handling communications with guests regarding the information on our menu, products, and services.

This will include everything from receiving orders to service recovery. Their primary goal will be to deliver seamless and outstanding service to all guests over the phone, through email, or via our website or other communication avenues.

The GSR interactions and conduct will always demonstrate commitment and dedication to our 4R culture and company values.

Regular attendance in conformance with the standards which may be established and revised by 4R from time to time is essential to the successful performance of this position.

Some responsibilities include, but are not limited to :

• Responsible for providing timely, professional and personalized communications to all guests via social media, email, voicemails and other forms of guest correspondence such as third-party delivery dashboards.
• Create a positive, welcoming experience for every guest every time.
• Handle all guest inquiries, requests and provide information on our menu, products and services.
• Provide superior guest recovery for all situations, including missed items, refunds, food quality, etc., while adhering to the company’s policies and procedures.
• Keep abreast of company’s current and upcoming marketing promotions, store activities and events.
• Able to answer questions on the 4R website via the live chat feature quickly and efficiently.
• Perform all other duties, as assigned.

What you will bring to the table :

• One to two years of customer service experience.
• Passion and appreciation for an established culture built on principles of charity, hospitality, goodwill, servant leadership, kindness, humility, and integrity.
• Friendly, bright, approachable, and excellent interpersonal skills; ability to work well independently and with a team.
• Strong verbal and written communication skills
• Proficiency with Microsoft Office and ability to learn new software programs.
• Familiarization with company menu offerings and processes.

Just as our Smokehouses and the communities we serve continue to grow, and we want you to grow with us! Our Guest Service Center is extremely important to the Smokehouse.

We all work together to accomplish our mission of providing guests with exceptional products and an extraordinary experience.

At 4 Rivers, all talent is given equal opportunity Drug Free Workplace Background Checks Required

4 Rivers Smokehouse began with the launch of the Barbecue Ministry in 2004, when John hosted a cookout fundraiser to support a local family whose young daughter was battling cancer.

This one event resulted in a passion for supporting local schools, churches, and charitable organizations. After trials, tribulations, and a whole lot of burnt ends, we finally flipped that Hot Brisket Now sign on in October of 2009.

Within the first hour, a line had formed out the door and then around the corner.