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The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.

The ideal candidate should have a basic understanding of Infrastructure, have proficient computer and communication skills. The successful candidate will be responsible for providing assistance and support to the onsite operations teams. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the place for you!

Key job responsibilities

• Able to properly respond, acknowledge, investigate, and dispatch critical alarms
• Monitor the global facility infrastructure platform
• Will perform change management tasks
• Create and issue tickets
• Follow verbal and written directions
• Executes vision and goals for the team or department.
• Basic understanding of Infrastructure
• Proficient computer and communication skills
• Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment (Rotating shift work equates to weekends, nights, holidays and overtime shifts)

A day in the life
The Facility Operations Center (FOC) serves as the centralized 24/7 remote monitoring center for AWS data center’s critical physical facilities infrastructure systems.
We support global availability by assisting internal teams in communicating prompt and accurate alarm and event notifications.
The FOC ensures safety across all AWS data centers by enforcing Change Management policies and is the communication hub during emergency and normal operations.

About the team
The Facility Operations Center (FOC) is a singular support team which proactively monitor the life-safety systems and the infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, Catcher, switchgear, breakers, PDUs, and ATSs) that provides power and cooling to the platform on a global 24x7x365 basis.
We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the FOC serves as a communications hub during both standard and emergency operations.

Are you experienced in Critical Infrastructure Commissioning Management or Lead and looking for a fast paced and cutting-edge environment to work in?

As a Commissioning Area Manager, you will be part of highly creative, efficient global team tasked with tackling fascinating and challenging problems building and supporting the operations of Amazon owned data centers. The Manager understands, evaluates, defines and manages the expectations of construction quality in accordance to engineering designs to meet the customer requirements.

The Cx Manager is responsible for supporting Commissioning Engineers ( CxE), vendors, contractors, and other teams involved in the construction and commissioning of various systems such as: -Medium and low voltage power systems -Generators -UPS -HVAC (Air Handlers / Exhaust Fans / VFD) -Chilled Water Systems -Building Management systems (BMS) -Electrical Power Monitoring Systems (EPMS) -Testing and balancing -Pumps and Hydronic systems The CxE Manager shall provide multi-discipline input into the scheduling, test script development, designing, and planning of projects. In addition, the CxE Manager will be required to review component submittal packages, lead Factory Witness Testing (FWT), perform system level and integrated system testing. During commissioning the CxE Manager will continuously audit activities to ensure compliance with environmental, quality, and safety requirements. Additionally, the individual will be responsible for comprehensive weekly reporting of status of all ongoing projects and lessons learned to continually improve the quality of our program.

This position will include coverage of multiple inflight projects and aggressive timelines:

• Physical Requirements
• Walk job sites in uneven terrain
• Work at heights and from ladders
• Regularly walk, use hands and fingers, reach with hands and arms, stoop, kneel, crouch or crawl
• Work shifts longer than eight hours in duration with potential for night and weekends
• Perform physical tasks throughout the day without becoming overly tired Ability to manipulate small wires and objects easily
• Work in a noisy environment
• Work in environments that are colder or hotter than a normal office environment Additional Job Requirements
• Ability to relocate to Northern Virginia Area • Ability and willingness to travel domestic and internationally for up to 50% of the year. Typical travel is 20%. • Required to provide personal transportation for meetings and job visits away from the office; reimbursed.


Key job responsibilities

• Assist in on boarding new team members through coaching and/or other orientation practices and career development of team
• Understand the current capabilities of automation tools and confirm they are being utilized to the full benefit of the department and project
• Develop, provide input and implement a detailed and integrated Commissioning process and execution plan
• Coordinate system walk-downs, punch-list closure, and turnover acceptance • Review and Maintain testing documentation
• Monitor engineering, construction, and sub-contractor performance in turning over the systems and sub-systems
• Enhance skills, performance and development of all employees by sponsoring and promoting completion training programs so that adherence to operations guidelines and specifications is ensured and work of the highest quality prevails
• Maintain safe and healthy work environment by following and enforcing established project procedures relating to safety, work permitting and work order systems; adhere to legal requirements
• Report discipline progress against scheduled activities
• Coordinate vendor and equipment support for commissioning activities • Ability to build effective relationships with customer, engineering, construction, and vendor personnel • Other duties as assigned
• Interface management / program management

Region Services Corporate Infrastructure (RSCI) is looking for an experienced Windows Client Systems Engineer with a deep knowledge of Windows desktop services, including virtual desktops and infrastructure. Our mission is to deliver robust, highly available, and easy to use services to our internal customers in support of the Amazon Dedicated Cloud for U.S. Government customers. We are looking for a motivated engineer to deliver results for our customers. This is a hands-on position where your daily role will maintain and enhance existing services, including Windows build / deployment capabilities, fulfilling requests for application packaging / deployment and break / fix scenarios for all technologies the team manages. This role will work closely with the Security Compliance team to ensure security compliance with all desktop environments.

You will have a strong and diverse technical background that allows you to approach problems with confidence and ingenuity. You must be a “lifelong learner”, embracing the rapid innovations in technology and understanding how to leverage them to continue to improve our products. A successful Windows Client Engineer will drive the design and implementation of new services, find ways to improve and automate our existing services, and provide escalation and mentoring for junior team members.

This position available onsite at Herndon, VA., Arlington, VA., Denver, CO., Seattle, WA., and Maryland.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain, or be eligible to obtain an active TS/SCI security clearance with polygraph.



Key job responsibilities
*Provide first line of support to the IT Service Desk Team
*Maintain Desktop OS Images/VDI templates
*Client patching
*Security compliance to include hardening the OS and desktop applications.
*Manage desktop metrics and monitoring services.
*Creates and updates system documentation for engineering, operations, and support teams.

We are open to hiring candidates to work out of one of the following locations:

Herndon, VA, USA

Region Services Corporate Infrastructure (RSCI) is looking for an experienced Windows Client Systems Engineer with a deep knowledge of Windows desktop services, including virtual desktops and infrastructure. Our mission is to deliver robust, highly available, and easy to use services to our internal customers in support of the Amazon Dedicated Cloud for U.S. Government customers. We are looking for a motivated engineer to deliver results for our customers. This is a hands-on position where your daily role will maintain and enhance existing services, including Windows build / deployment capabilities, fulfilling requests for application packaging / deployment and break / fix scenarios for all technologies the team manages. This role will work closely with the Security Compliance team to ensure security compliance with all desktop environments.

You will have a strong and diverse technical background that allows you to approach problems with confidence and ingenuity. You must be a “lifelong learner”, embracing the rapid innovations in technology and understanding how to leverage them to continue to improve our products. A successful Windows Client Engineer will drive the design and implementation of new services, find ways to improve and automate our existing services, and provide escalation and mentoring for junior team members.

This position available onsite at Herndon, VA., Arlington, VA., Denver, CO., Seattle, WA., and Maryland.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain, or be eligible to obtain an active TS/SCI security clearance with polygraph.



Key job responsibilities
*Provide first line of support to the IT Service Desk Team
*Maintain Desktop OS Images/VDI templates
*Client patching
*Security compliance to include hardening the OS and desktop applications.
*Manage desktop metrics and monitoring services.
*Creates and updates system documentation for engineering, operations, and support teams.

We are open to hiring candidates to work out of one of the following locations:

Herndon, VA, USA

Amazon Web Services (AWS) is the leading cloud provider, providing virtual infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises, run their operations and applications on AWS’s multi-tenant infrastructure. Governmental organizations are also looking to and depending on AWS for cloud solutions and services.


The IT Access Provisioning Analyst will be responsible for processing client security requests for user access to AWS application and services. You will be responsible for the creation, troubleshooting, and maintenance of user accounts. You will need to have the understanding of user access mechanisms and provisioning tools in a variety of systems and applications as used at AWS. You will regularly interact with internal and external clients; therefore, you must have excellent customer service skills, be well organized, self-motivated, detail oriented, and result focused.


Key Roles and Responsibilities:
· Respond to requests for new and established AWS and USG accounts.
· Serve as a Trusted Agent for USG accounts.
· Maintain account information in multiple databases.
· Analyze and provide advice on the development process improvements.
· Assist in the implement the annual training program for IT System accounts.
· Be able to provide a high level of customer service while interacting with AWS employees and USG representatives.
· Provision all user access accounts related to information systems.
· Provide support functions related to verification of end user security classes, training and credentials.
· Assist in documenting, analyzing, and streamlining application account provisioning processes.
· Assist in the design, maintenance, and integrity of the role-based access structure.
· Promptly notifies IM management regarding breaches of AWS or USG policy.
· Participate in project tasks as required.
· May provide assistance answering help desk phone line occasionally.
· Maintain summary statistics regarding workload, account tracking, etc.
· Performs other duties as assigned.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.





Key job responsibilities
You will need to be able to work with both AWS and government staff to open accounts and verify that people have the necessary clearance for the access they are requesting.
Familiarity with Active Directory (AD) and working with an enterprise ticketing system will be helpful.


A day in the life
In this role you will work with both AWS staff and government customers to facilitate AWS employees opening and maintaining active directory accounts in both isolated AWS regions and government owned domains.
You will work with both AWS and government ticketing systems to open an maintain these accounts.
You will work in Active Directory to enable and troubleshoot issues with accounts.
You will work with both AWS and government technical support staff to resolve issues.

About the team
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentor-ship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentor ship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded Evaluator and enable them to take on more complex tasks in the future.

Inclusive Team Culture:
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.