Overview

Department : Clinical

Position : Medical Assistant 1

Employee Category : Non-Exempt

Reporting Relationship : Practice Administrator

Character first Qualities :

• Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
• Cautiousness- Knowing the importance of right timing in accomplishing right actions.
• Compassion- Investing whatever is necessary in healing the hurts of others.
• Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
• Initiative- Recognizing and doing what needs to be done before I am asked to do it.

Summary of Duties and Responsibilities :

The Medical Assistant assists their assigned Providers with patient examinations, pre-visit questions, treatments and procedures as directed by the Provider, while maintaining an efficient flow of patients through the clinic.

Responsibilities

Primary Duties and Responsibilities :

• Greets and welcomes patients. Escorts patient to the appropriate location for pre-examination information gathering.
• Inquiries about any self-referrals, recent ER visits or hospitalizations and requests reports from appropriate sources, documenting all information in the electronic medical record (EMR).
• Measures and records patient specific information : height, weight, respiration, pulse, blood pressure, temperature, pulse oximetry (Sp02) and head circumference as appropriate.

Accurately records all measurements and information gathered in patient’s EMR.

• Documents patient’s stated chief complaint in EMR.
• Administers medications and injections under provider’s directions and documents in EMR.
• Reviews assigned Telephone Encounters within the EMR in a timely manner.
• Administers immunizations under Provider’s direction, including providing Vaccine Information Statement (VIS) and follow-up.

Updates vaccine information in Oklahoma State Immunization Information System (OSIIS) and patient’s EMR accurately.

• Prepares and restocks supplies in each examination room(s) daily and swiftly prepares rooms for subsequent patients.
• Assists providers in physical exams and procedures as directed.
• Participates in training programs to improve patient care, such as learning and practicing evidence- based practice approaches to care.
• Addresses the needs of patients and families in the health center.
• Considers cultural sensitivity and utilizes effective communication skills.
• Disposes of contaminated items in accordance to Variety Care policy.
• Follows Universal Precautions for safety regulations; uses appropriate Personal Protective Equipment (PPE) as task on hand requires.
• Follows the Health Insurance Portability and Accountability Act (HIPAA) guidelines and VARIETY CARE policies and procedures as they relate to privacy and confidentiality.
• Complies with the Occupational Safety and Health Administration (OSHA) recommendations for the workplace.
• Coordinates with referral clerks to arrange referrals outside of Variety Care, as requested by the provider. Advises patient accordingly and answers simple questions regarding the referral.
• Communicates with community organizations, health plans, facilities and specialists to obtain test and referral results.

Responsible for quickly conveying high priority results to Provider.

• Assists with medical emergencies as directed by Provider.
• Supports plan of care and patient education in line with provider’s recommendations.
• Occasionally travels to other Variety Care health centers and provides back-up coverage as directed by Practice Administrator when necessary.

Mileage is reimbursed as per policy.

Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable.

Provides leadership and work with all staff to achieve the goals of the Triple Aim of healthcare reform to improve the experience of care, improve health outcomes, and decrease healthcare costs.

Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment.

Result-oriented problem solver who is responsible and accountable.

• Ability to function as a member of assigned emergency code team.Familiar with crash car and / or emergency kit, use of and restocking procedure.
• Understand and have general knowledge of the Medical Assistant competency based-orientation checklist.
• Performs other duties as assigned by service line.

Qualifications

Requirements, Special Skills or Knowledge :

• High School Diploma or GED.
• Demonstrates ability to obtain and record accurate information.
• Ability to use or willing to learn electronic medical records software.
• Possesses intermediate computer skills including data entry and typing.
• Ability to demonstrate, to the satisfaction of the licensed Provider, an ability to perform tasks, administer medications and injections, has knowledge of instrumentation used in lab point of care testing, as directed within 90 days.
• Ability to effectively communicate with the patient population.
• Ability to work in a multi-faceted, fast paced work environment.
• Ability to maintain confidentiality of information private and in accordance with HIPAA and Variety Care policy.
• Ability to work in a multi-faceted, fast paced work environment.

Preferred Requirements, Special Skills or Knowledge :

• Medical Assistant Certificate or LPN License. Previous experience in a medical assistant role may be considered in lieu of a certificate / license.
• Previous clinic or primary practice experience.

ADA Requirements :

• Able to lift at least 25 pounds
• Able to assist patients onto and off of exam table when asked or directed.

Job Objectives Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services such as immunizations.

Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines, company policies and procedures.

Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience.

Job Responsibilities / Tasks Customer Experience Engages customers and patients by greeting them and offering assistance with products and services.

Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.

g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.

Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services.

Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.

Participates and assists in community events as requested by Store Manager, Healthcare Supervisor, District Manager or Pharmacy Manager.

Operations Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.

Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.

Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions.

Responsible for the opening and closing of the pharmacy and shift change duties. Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.

The Product Review / Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.

Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff.

Proposes and implements enhancements to pharmacy systems to further promote productivity. Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.

Follows-up with insurance companies as well as medical providers and participates in 3rd party audit. Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.

Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.

Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.

Reviews KPI’s with Pharmacy Manager, Store Manager, and Healthcare Supervisor. Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers.

Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.

Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations.

In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).

People & Performance Management Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development.

Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.

Training & Personal Development Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications.

Maintains awareness of developments in retail and management and pursues best practices that would enhance performance. Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.

Seeks professional development by monitoring one’s performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.

Communications Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc.

the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice.

Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S.

Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health.

To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment.

We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Basic Qualifications BS in Pharmacy or Pharmacist Degree from an accredited educational institution. Current pharmacist licensure in the states within the district.

Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.

Certified Immunizer or willing to become an immunizer within 90 days of hire. Preferred Qualifications At least 1 year experience as a pharmacist in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.

An Equal Opportunity Employer, including disability / veterans. To see the salary range for this position please click here : Pay Transparency Pharmacist (Full or Part Time) .

If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser

Position Summary :

The Team Leader is responsible for providing guidance, instruction, direction and leadership to assigned centers and staff.

The Team Leader will provide administrative support and coordinate daily staff activities to ensure efficient operation of GoHealth Urgent Care Centers.

In a collaborative manner, the Team Leader Medical Assistant will provide support to Medical Providers, Medical Assistants and patients through a variety of tasks related to patient care management, organization and communication.

The Team Leader completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide Unparalleled Experiences and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected.

Job Requirements

Education

• High School Diploma required
• Graduate of an Accredited Medical Assisting Program required

Work Experience

• Medical Assistant experience preferred
• Front Desk experience preferred

Required Licenses / Certifications

One of the following certifications is required (or must obtain within 15 months of hire) : CMA- Certified Medical Assistant(verified through AAMA, American Association of Medical Assistants)RMA- Registered Medical Assistant(verified through AMT, American Medical Technologists)NCMA- National Certified Medical Association(verified through NCCT, National Center for Competency Testing)ABR-OE- Assessment-Based Recognition in Order Entry(verified through AAMA, American Association of Medical Assistants

Additional Knowledge, Skills and Abilities Required

• Basic Medical Assistant duties
• Ability to type quickly, basic computer knowledge
• Proficient in Microsoft Word and Excel
• Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
• Exceptional written and verbal communication skills
• Able to interact and treat all persons with fairness, respect and sensitivity to cultural / social difference

Core Competencies : Collaboration :

Collaboration :

• Support one another and partner as a team
• Actively listen, seek feedback and check for understanding
• Be a servant leader to our customers, team members, partners and communities
• Don’t assume that you always have the right answer
• Create shared success by leveraging the strengths of the entire team

Innovation :

• Embrace new ideas, processes and tools
• Challenge the status quo
• Creatively solve problems
• Strive for continuous improvement
• Test, assess, adjust and learn

Diversity and Inclusion :

• Assume positive intent
• Recognize, value and celebrate our differences
• Respect, connect with and learn from each other
• Actively engage others’ strengths and talents, especially when they are different than your own
• Act, think and listen without bias or prejudice

Courage and Integrity :

• Do the right thing, especially when it is more difficult
• Commit to organizational transparency
• Promote the truth, even when it is unpopular or controversial
• Be ethical, fair and authentic
• Share new ideas with conviction

Accountability :

• Take the initiative and seek more responsibility
• Be specific, objective and actionable
• Possess a bias towards action
• Deliver on time
• Drive results

ESSENTIAL FUNCTIONS

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives.

Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable.

Following are the essential functions of the job.

• Support Team Members and Business Operations
• First level of approval for orders in Coupa for their locations for orders >

$500; Final approver for orders

For applicants in California, please review our California Consumer Privacy Statement

About GoHealth Urgent Care

GoHealth Urgent Care has outstanding career opportunities in Atlanta, the Bay Area, Connecticut, Delaware, Maryland, Michigan, Missouri, New York, North Carolina, Northwest Arkansas, Oklahoma City, Portland / Vancouver, Texas and Virginia.

And all of these positions have one thing in common : flexibility to practice and support urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations.

With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives.

Remote positions are also available.

We are a fast-paced, growing heart and vascular clinic seeking a Medical Assistant. The ideal candidate is highly motivated, organized, and detail-oriented with a strong ability to multitask.

As a Medical Assistant, you will assist in preparing patients for their health care visit, assisting the provider with delivering care, and updating the patient health records as needed.

Essential Functions of the Role :

Prepares patients for the health care visit by directing and / or accompanying them to the examining room; helping them to position themselves for the examination and / or treatment;

arranging examining room instruments, supplies, and equipment.

Verifies patient information by interviewing patient; reviewing and / or recording medical history; taking vital signs;

confirming purpose of visit or treatment.

Supports patient care delivery by helping health care providers during examinations; preparing patients for x-rays; taking electrocardiograms;

disposing of contaminated supplies; authorizing drug refills as directed; telephoning prescriptions to pharmacies.

• Educates patients by providing medication and diet information and instructions; answering questions.
• Completes records by recording patient examination, treatment, and test results.
• Maintains a safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
• Maintains patient confidence and protects operations by keeping patient care information confidential and in compliance with HIPAA.
• Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks;

participating in professional organizations.

Enhances health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Minimum Qualifications :

• Clinical experience is required, Cardiology experience is preferred
• BCLS certified or willing to complete the process if offered employment
• Flexibility on clinic days
• Treats all patients, callers, visitors, and employees with respect, courtesy, kindness, and dignity.

Desired Qualifications

• BLS Certification
• Certified Medical Assistant
• Preferred knowledge of Athena, ADP Workforce Now, and proficient in using Microsoft Office 365 to include Word and Excel

Physical Requirements

• This position requires a full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand;
• talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms;

and lift up to 25 pounds.

Work Environment

Work is performed in a typical medical clinic and / or business office environment. Work in a clinical setting has the potential for exposure to blood and bodily fluids, and infectious pathogens.

Must be able to use protective equipment as required.

Equal Employment Opportunity Statement

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

PI223509025

Overview

Please be advised, if you are viewing this position on Indeed, that the salary rate / range set forth herein was provided by Indeed.

Concentra's market specific rate / range will be provided during the interview process.

Do you want to apply your skills and knowledge of healthcare to help improve the health of America's workforce? With a national footprint of more than 500 medical centers and more than 130 onsite clinics nationwide, Concentra colleagues are fueled by our drive to provide an exceptional experience for our customers and exceptional care for their employees.

We're in the amazing position for a future filled with growth and success. Bring your talent to Concentra, one of the largest health care providers in the nation and find out just how far it can take you.

Are you ready to be a part of the team?

Concentra has an opening for a Medical Support Specialist. When you build your career with Concentra, you will utilize your Medical Assistant training to learn and grow alongside a dedicated team, making a positive impact on our patient experience, their quality of care and happiness.

As a Medical Assistant you will :

• Work one-on-one with patients as a health care provider
• Monitor the flow of onboarding patients and delivering routine medical care
• Handle blood draws, injections, EKGs, vitals, drug screens, rooming patients and much more.

Responsibilities

• Our Medical Assistant greet our patients, obtain their medical histories and verify patient information
• Prepares patients for physical examinations, including taking vital signs and performing all required testing
• Provide assistance during examinations and treatment
• Perform ancillary testing and tasks as directed by the Center Medical Director (including but not limited to PFT, EKG, injections, audiograms, blood draws, etc.) and as certified
• Performs DOT and Non-DOT drug and alcohol testing
• In addition to Medical Assistant duties, you will be cross trained to perform Front Office duties including greeting patients, obtaining authorization, check in / out, communication of wait times, etc.

Qualifications

• High school graduate or equivalent
• Graduate of an accredited Medical Assistant program, training as a medical assistant, or military medical specialist with current credentials in the state of employment
• Ability to work effectively in a dynamic, clinical office environment
• Certified Medical Assistant (CMA, RMA) preferred but not required

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.