Merchandising Jobs (704)

Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager. At a high level, ASM's in Training will learn how to support the Store Manager in developing strategies and objectives toward driving store sales and profitability. They will learn how to accomplish these objectives through effective leadership of and communication to their Associates.

• General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store
• appearance. ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
• Supervising Store Associates to include interviewing, hiring, motivating, coaching, training,developing, and communicating to associates. ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
• Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. ASM's in Training will also learn
• how to oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. They will also learn how to maintain and
• operate all store equipment and systems as well as how to manage daily financial operations. ASM's in Training should develop a command of store standard operating procedures (SOP's),
• especially those involving Safety compliance.
• Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. They will also learn how to support stock integrity through inventory management processes.

• ASM's in Training will report to a Store Manager. Once complete with their training process, they will gradually assume accountability supervision of work activities of associates.

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• No additional qualifications

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• No additional education

• 3

• No additional years of experience

• None

• None

• None

• Acts with Integrity: Role model for ethical behavior; consistent and fair in dealings with others.
• Product Knowledge: Knows and effectively promotes all areas, products, services, and procedures. Knows the competition
• Excels in Customer Service: Creates customer focused environment; provides excellent service.
• Inspires Achievement: Initiates actions to develop Associates; provides performance feedback and recognizes accomplishments
• Safety Orientation: Enforces safety policies and procedures; is a safety role model
• Delivers Results: Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives.

Position Purpose:
 

Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs communicate priorities, ensure daily tasks are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associate performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.

Key Responsibilities:

• 50% - Manager on Duty - Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations. Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates Perform Opening, Closing and MOD tasking as well as other whole store focus. Provide input to associates, verify issue correction, and preventative action in put in place. Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required, partner with appropriate DS or ASM as required.
• 25% - People - Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Give input to ASMs on associate performance and participate in talent planning for all hourly associates Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs" and communicate with ASMs and SM regarding follow-up actions. Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Holds associates accountable for following all SOPs. Recognizes associates for demonstrating expectations Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value based behaviors and productivity.
• 25% - Service - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Resolve customer escalations within the store and through Customer Care Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service Take corrective action as necessary.
   

Direct Manager/Direct Reports:

• This Position typically reports to Store Manager.
• This role has 0 direct reports.

                    
Travel Requirements:

• No travel required.
   

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
   

Working Conditions:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
   

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule.

Preferred Qualifications:

• Whole store management
• Big box retail experience
• Home improvement industry experience
   

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
   

Preferred Education:

• Minimal or no education requirements.

Minimum Years of Work Experience:

• 3
   

Preferred Years of Work Experience:

• 0
   

Minimum Leadership Experience:

• No previous leadership experience

Preferred Leadership Experience:

• No previous leadership experience

Certifications:

• None

Competencies:

• Self-Development
• Drives Engagement
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict

Store Managers (SMs) are accountable for leading profitable operations of their store. Store Managers (SMs) are responsible for executing the three focal points of the company's retail strategy: customer service, in-stock, and store appearance in their store. SMs are responsible for achieving profitability in their stores by coaching and developing associates to drive sales through providing great customer service, resolving people issues, utilizing financial and store reports to identify operational opportunities, monitoring market trends and competition and executing effective game plans to consistently improve in all of these areas. SMs must effectively communicate the company's retail strategy and ensure its execution through strategic planning and timely follow-up. SMs must stay ground-engaged by taking an active role in all aspects of the business including sales and profit drivers, operational excellence and the people-side of the business. SMs must establish a presence in their store by conducting regular store walks, town hall meetings and staff meetings with associates. SMs are responsible for developing leaders and building a deep talent bench for store leadership positions. A successful SM will lead by example as a champion of people while delivering consistent results in sales, service and profitability through operational excellence.

• 15% Effectively communicate and partner with the District Manager and District team to drive alignment, establish the store's direction, and resolve issues; Ensure execution of the company's strategy and direction through Playbooks and Priority Communications
• 15% Analyze and interpret sales and financial reporting to asses opportunities and determine successes in department's/key areas and provide guidance to store team to consistently improve in opportunities; Review and analyze store's shrink and safety performance; identify trends and implement appropriate game plans for improvement
• 10% Conduct store walks with Assistant Store Managers (ASMs) and Department Supervisors (DSs) to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements. Host store walks with the District/Regional team to review game plan effectiveness and monitor execution
• 20% Facilitate weekly staff meetings with ASMs and DSs to establish and implement store goals and objectives; Monitor associate engagement levels and drive employer of choice initiatives; Empower and inspire associates to make an emotional connection with customers and the community
• 20% Teach, coach and train 1) store management and Associates on operational processes, merchandising standards, store appearance and profitability; 2) store leadership teams on creating a safe working environment and a culture of operational excellence 3) store leadership teams to achieve alignment and operational improvements
• 20% Support the implementation and monitoring of pilot programs and new store initiatives to improve simplification in the stores; Evaluate in-stock levels of merchandise and ensure follow-through by store management on resolving out of stocks; Maximize turns by driving Green/Reduced Tag and Clearance processes

• Position Reports to District Manager
• Position has 4-9 Direct reports

• Typically requires overnight travel less than 10% of the time.

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• At least 3 years prior merchandising and/or operational experience
• At least 3 years leadership experience, preferably big box retail
• Must be legally permitted to work in the United States
• Ability to work a flexible, minimum 55 hour weekly schedule
• At least 2 years prior merchandising and/or operational experience
• At least 2 years leadership experience, preferably retail

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• No additional education

• 2

• No additional years of experience

• None

• None

• None

• Ability to interpret sales reporting documents
• Experience in leveraging sales and profit opportunities through shrink management and safety performance

Position Purpose:

Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs communicate priorities, ensure daily tasks are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associate performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.

Key Responsibilities:

• 50% - Manager on Duty - Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations. Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates Perform Opening, Closing and MOD tasking as well as other whole store focus. Provide input to associates, verify issue correction, and preventative action in put in place. Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required, partner with appropriate DS or ASM as required.
• 25% - People - Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Give input to ASMs on associate performance and participate in talent planning for all hourly associates Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs" and communicate with ASMs and SM regarding follow-up actions. Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Holds associates accountable for following all SOPs. Recognizes associates for demonstrating expectations Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value based behaviors and productivity.
• 25% - Service - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Resolve customer escalations within the store and through Customer Care Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service Take corrective action as necessary.
   

Direct Manager/Direct Reports:

• This Position typically reports to Store Manager.
• This role has 0 direct reports.

                    
Travel Requirements:

• No travel required.
   

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
   

Working Conditions:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
   

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule.

Preferred Qualifications:

• Whole store management
• Big box retail experience
• Home improvement industry experience
   

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
   

Preferred Education:

• Minimal or no education requirements.

Minimum Years of Work Experience:

• 3
   

Preferred Years of Work Experience:

• 0
   

Minimum Leadership Experience:

• No previous leadership experience

Preferred Leadership Experience:

• No previous leadership experience

Certifications:

• None

Competencies:

• Self-Development
• Drives Engagement
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict

• Drive customer service and associate engagement; coach Associates on proper customer service techniques and ensure team is providing the highest level of customer service.
• Resolve customer escalations within the store and through Customer Care.
• Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods.
• Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.
• Take corrective action as necessary.

• Provide in the moment coaching based on observations and behavior.
• Partner with Assistant Store Managers (ASM's) regarding formal performance conversations and discipline.
• Recognize Associates for demonstrating expectations and use recognition tools (Associate Awards) to highlight associates demonstrating value based behaviors and productivity.
• Give input to ASMs on associate performance and participate in talent planning for all hourly associates
• Assist SM and ASMs with associate interview and hiring process
• Approve and address missed time-clock punches, variances, schedule changes, receive call outs and communicate with ASMs and SM regarding follow-up actions
• Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance.
• Hold Associates accountable for following all SOPs.

• Lead store kickoff meeting and walk each department to ensure store readiness.
• Communicate messages, priorities and task to all associates.
• Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities.
• Validate daily store priorities with ASMs and SMs.
• Ensure associates complete all store checklist in accordance with timing expectations.
• Provide input to associates, verify issue correction, and preventative action is put in place.
• Ensure Associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times.
• Make sure all equipment and machines are functioning properly.
• Review current and upcoming events and ads to determine if any action is required, partner with appropriate Department Supervisor or Assistant Store Manager as required.

• Reports to Store Manager
• Accountable for direct supervision of the work activities of others. This may include direct supervision of a shift or the coordination of multiple work groups.

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
   

Working Conditions:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule

• Whole store management
• Big box retail experience
• Home improvement industry experience

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• 3

• Customer Focus
• Drives Results
• Manages Conflict
• Develops Talent
• Communicates Effectively
• Drives Engagement
• Self-Development

District Execution Managers (DEMs) are responsible for overseeing the successful implementation and execution of all Merchandising Services activities within their district of assigned retail stores. This includes General Service Guidelines, Projects, Resets, and other assigned services. They are responsible for communication with their customers which include the District Manager and the key point of contact for Suppliers in their assigned market.
DEMs are accountable for the overall performance of teams of managers, supervisors and associates that operate during the day and at night. These teams create an inviting shopping environment and enhance the customer experience by ensuring merchandising strategies and programs are executed successfully, as directed by the Regional Director Merchandising Execution (RDME) and Merchandising Services organization.
DEMs are accountable for hiring, training, and conducting performance reviews for their direct reports and are accountable for the activities for those associates. They are accountable for the teams' metrics and expectations including safety, quality, productivity, completion of assigned projects. DEMs are accountable for budgeting of the team, including overtime, payroll, and other expenses.

• 25% Coach and mentor direct reports and provide ongoing perf feedback; Provide guidance, set priorities, and assist with assigned tasks; Ensure execution of staffing, training, rewards and recognition
• 30% Attend District meetings to communicate service metrics and other information; Monitor Managers participation in SSC led captainship program; Responsible for communicating and follow up on merchandising issues
• 15% Utilize regional captainship program to identify and resolve local and national issues; Utilize interactive reporting to pull key merchandising and operational reports
• 30% Set and communicate expectations; Conduct store visits and monitor reports across day and night teams; Accountable for team's key deliverables; Provide direction on merchandising activities and special projects; Hold Team accountable for expenses

• Position reports to Regional Director of MET Execution
• Position has 100 Direct Reports

• Typically requires overnight travel less than 10% of the time.

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
• Travel between locations required

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Demonstrated project management skills
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Excellent written and verbal communication skills
• Experience working in the retail merchandising service industry or working directly for large scale retailer with multilocation responsibility
• Ability to retrieve, manipulate, analyze, and interpret data using web- based programs and handheld devices
• Merchandising background
• Project Management Experience
• 5 years of supervisory/management experience of large teams
• Must have a valid state driver's license and proof of insurance
• Must have reliable transportation
• Requires daily non-overnight travel up to 100% of the time

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

• No additional education

• 5

• No additional years of experience

• None

• None

• None

• Decision Quality
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results

• Drive customer service and associate engagement; coach Associates on proper customer service techniques and ensure team is providing the highest level of customer service.
• Resolve customer escalations within the store and through Customer Care.
• Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods.
• Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.
• Take corrective action as necessary.

• Provide in the moment coaching based on observations and behavior.
• Partner with Assistant Store Managers (ASM's) regarding formal performance conversations and discipline.
• Recognize Associates for demonstrating expectations and use recognition tools (Associate Awards) to highlight associates demonstrating value based behaviors and productivity.
• Give input to ASMs on associate performance and participate in talent planning for all hourly associates
• Assist SM and ASMs with associate interview and hiring process
• Approve and address missed time-clock punches, variances, schedule changes, receive call outs and communicate with ASMs and SM regarding follow-up actions
• Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance.
• Hold Associates accountable for following all SOPs.

• Lead store kickoff meeting and walk each department to ensure store readiness.
• Communicate messages, priorities and task to all associates.
• Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities.
• Validate daily store priorities with ASMs and SMs.
• Ensure associates complete all store checklist in accordance with timing expectations.
• Provide input to associates, verify issue correction, and preventative action is put in place.
• Ensure Associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times.
• Make sure all equipment and machines are functioning properly.
• Review current and upcoming events and ads to determine if any action is required, partner with appropriate Department Supervisor or Assistant Store Manager as required.

• Reports to Store Manager
• Accountable for direct supervision of the work activities of others. This may include direct supervision of a shift or the coordination of multiple work groups.

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
   

Working Conditions:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule

• Whole store management
• Big box retail experience
• Home improvement industry experience

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• 3

• Customer Focus
• Drives Results
• Manages Conflict
• Develops Talent
• Communicates Effectively
• Drives Engagement
• Self-Development

Night Replenishment Managers (NRM) are members of the store leadership and management team, overseeing overnight freight handling activities. NRM's supervise the freight unload, packout, and packdown processes. NRMs will communicate priorities, ensure nightly tasks are completed and that freight is moving smoothly throughout the store. This position will be expected to teach, coach and train associates on Home Depot policies and procedures, and ensure all associates are working in a safe manner all times. At times, NRMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. NRM's will provide input to Store Manager and Assistant Store Managers on Associate performance through ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.

• 50% Replenishment - Partner with Night Operations ASM to determine responsibilities to drive efficiencies and overnight productivity. Supervise the unload, packout, and packdown processes to allow NOASM to focus on driving productivity. Execute Bay Directed Packdown Quality Walks to ensure associates are completing the process correctly. Ensure all trucks and trailers are received and unloaded timely and efficiently. Ensure all freight is packed out or placed in overhead bins quickly and efficiently. Ensure that all trash is cleaned up and the store is Grand Opening ready at the end of the shift. Prioritize and communicate messages and tasks to all associates and leaders in store.
• 25% People - Provide in the moment coaching based on observations and behavior Partners with Night Operations ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value based behaviors and productivity Give input to Night Operations ASM on associate performance and participate in talent planning for all hourly associates. Assist SM and Night Operations ASM with associate interview and hiring process Approve and address missed punches, variances, schedule changes, receive "call outs" and communicate with Night Operations ASM and SM regarding follow-up actions. Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Holds associates accountable for following all SOPs.
• 25% Safety - Ensure compliance with all Home Depot policies and procedures Verify all safety and Hazmat procedures are followed. Make sure all Regulatory Compliance requirements are being followed and resolve issues as needed. Ensure compliance with all security and related policies applicable to closed store environment. Review any freight stored outside of the building and ensure it's secured and organized.

• Reports to Store Manager and Night Operations Assistant Manager
• Accountable for direct supervision of the work activities of others. This may include direct supervision of a shift or the coordination of multiple work groups.

• No travel required.

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule

• Whole store management
• Big box retail experience
• Home improvement industry experience

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• 3

• Customer Focus
• Drives Results
• Manages Conflict
• Develops Talent
• Communicates Effectively
• Drives Engagement
• Self Development

• Drive customer service and associate engagement; coach Associates on proper customer service techniques and ensure team is providing the highest level of customer service.
• Resolve customer escalations within the store and through Customer Care.
• Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods.
• Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.
• Take corrective action as necessary.

• Provide in the moment coaching based on observations and behavior.
• Partner with Assistant Store Managers (ASM's) regarding formal performance conversations and discipline.
• Recognize Associates for demonstrating expectations and use recognition tools (Associate Awards) to highlight associates demonstrating value based behaviors and productivity.
• Give input to ASMs on associate performance and participate in talent planning for all hourly associates
• Assist SM and ASMs with associate interview and hiring process
• Approve and address missed time-clock punches, variances, schedule changes, receive call outs and communicate with ASMs and SM regarding follow-up actions
• Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance.
• Hold Associates accountable for following all SOPs.

• Lead store kickoff meeting and walk each department to ensure store readiness.
• Communicate messages, priorities and task to all associates.
• Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities.
• Validate daily store priorities with ASMs and SMs.
• Ensure associates complete all store checklist in accordance with timing expectations.
• Provide input to associates, verify issue correction, and preventative action is put in place.
• Ensure Associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times.
• Make sure all equipment and machines are functioning properly.
• Review current and upcoming events and ads to determine if any action is required, partner with appropriate Department Supervisor or Assistant Store Manager as required.

• Reports to Store Manager
• Accountable for direct supervision of the work activities of others. This may include direct supervision of a shift or the coordination of multiple work groups.

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
   

Working Conditions:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule

• Whole store management
• Big box retail experience
• Home improvement industry experience

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• 3

• Customer Focus
• Drives Results
• Manages Conflict
• Develops Talent
• Communicates Effectively
• Drives Engagement
• Self-Development

• General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store
• appearance. ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
• Supervising Store Associates to include interviewing, hiring, motivating, coaching, training, developing, and communicating to associates. ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
• Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. ASM's in Training will also learn
• how to oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. They will also learn how to maintain and
• operate all store equipment and systems as well as how to manage daily financial operations. ASM's in Training should develop a command of store standard operating procedures (SOP's),
• especially those involving Safety compliance.
• Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. They will also learn how to support stock integrity through inventory management processes.

• ASM's in Training will report to a Store Manager. Once complete with their training process, they will gradually assume accountability supervision of work activities of associates.

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• 3

• Acts with Integrity: Role model for ethical behavior; consistent and fair in dealings with others.
• Product Knowledge: Knows and effectively promotes all areas, products, services, and procedures. Knows the competition
• Excels in Customer Service: Creates customer focused environment; provides excellent service.
• Inspires Achievement: Initiates actions to develop Associates; provides performance feedback and recognizes accomplishments
• Safety Orientation: Enforces safety policies and procedures; is a safety role model
• Delivers Results: Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives.

Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager. At a high level, ASM's in Training will learn how to support the Store Manager in developing strategies and objectives toward driving store sales and profitability. They will learn how to accomplish these objectives through effective leadership of and communication to their Associates.

• General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store
• appearance. ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
• Supervising Store Associates to include interviewing, hiring, motivating, coaching, training,developing, and communicating to associates. ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
• Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. ASM's in Training will also learn
• how to oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. They will also learn how to maintain and
• operate all store equipment and systems as well as how to manage daily financial operations. ASM's in Training should develop a command of store standard operating procedures (SOP's),
• especially those involving Safety compliance.
• Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. They will also learn how to support stock integrity through inventory management processes.

• ASM's in Training will report to a Store Manager. Once complete with their training process, they will gradually assume accountability supervision of work activities of associates.

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• No additional qualifications

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• No additional education

• 3

• No additional years of experience

• None

• None

• None

• Acts with Integrity: Role model for ethical behavior; consistent and fair in dealings with others.
• Product Knowledge: Knows and effectively promotes all areas, products, services, and procedures. Knows the competition
• Excels in Customer Service: Creates customer focused environment; provides excellent service.
• Inspires Achievement: Initiates actions to develop Associates; provides performance feedback and recognizes accomplishments
• Safety Orientation: Enforces safety policies and procedures; is a safety role model
• Delivers Results: Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives.

Position Purpose:
 

Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs communicate priorities, ensure daily tasks are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associate performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.

Key Responsibilities:

• 50% - Manager on Duty - Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations. Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates Perform Opening, Closing and MOD tasking as well as other whole store focus. Provide input to associates, verify issue correction, and preventative action in put in place. Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required, partner with appropriate DS or ASM as required.
• 25% - People - Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Give input to ASMs on associate performance and participate in talent planning for all hourly associates Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs" and communicate with ASMs and SM regarding follow-up actions. Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Holds associates accountable for following all SOPs. Recognizes associates for demonstrating expectations Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value based behaviors and productivity.
• 25% - Service - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Resolve customer escalations within the store and through Customer Care Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service Take corrective action as necessary.
   

Direct Manager/Direct Reports:

• This Position typically reports to Store Manager.
• This role has 0 direct reports.

                    
Travel Requirements:

• No travel required.
   

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
   

Working Conditions:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
   

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule.

Preferred Qualifications:

• Whole store management
• Big box retail experience
• Home improvement industry experience
   

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
   

Preferred Education:

• Minimal or no education requirements.

Minimum Years of Work Experience:

• 3
   

Preferred Years of Work Experience:

• 0
   

Minimum Leadership Experience:

• No previous leadership experience

Preferred Leadership Experience:

• No previous leadership experience

Certifications:

• None

Competencies:

• Self-Development
• Drives Engagement
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict