Hotel Jobs (539)

We are looking for an Accountant to joiun our team at The Liberty Hotel! As a General Accountant, you will assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.

Qualifications

• Bachelor's Degree in Accounting preferred.
• Accounting and Hotel experience preferred.
• Strong organizational skills with attention to detail.
• Ability to compile facts and figures.
• Ability to operate personal computer and calculator.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Sort and verify accuracy of Night Audit work (primarily receivables aspect), i.e. including reconciliation of banquet check extensions, coding of banquets at cost, review and route sales and promotion checks with back-up.

Record department administration phone calls and inform Controller of any potential concern.

• Post city ledger payments in property management system, reconcile and bill all city ledger accounts. Perform follow-up billing and credit collection documentation and inform Controller of any potential uncollectible accounts.
• Reconcile credit card back-up to General Cashier Summary and inform Controller of any discrepancies. Bill out credit cards (AMEX, DINERS, etc.

Maintain accurate and legible logs for all credit cards.

• Set up new accounts in accordance with established credit policy.
• Assist in reconciling open account status items.
• Input General Cashier Summary and maintain binder.
• File and distribute credit card cancellations, bulletins and credit warnings. Process and follow-up on all returned checks accepted as cash payment.

Record General Ledger and City Ledger reconciliations.

Verify that purchasing procedures are followed, i.e. : purchase order price compared to invoice price, purchase order quantity compared to invoice quantity, ensure that the purchase order number is valid.

Maintain an accurate, up to date Purchase Order Log.

• Route invoices with purchase order attached to department heads and Executive Committee members for approval. Ensure account coding is accurate and all invoices are being returned on a timely basis.
• Process all approved invoices for payment, ensure all appropriate signatures and back-up attached.
• Pay all hotel invoices in a timely manner ensuring accuracy of amount paid, account coding, invoice extension and that all discounts are taken.
• Handle all vendor inquiries and reconcile vendor statements.
• Maintain open invoices file, paid invoices file and voided check file in an organized and up-to-date manner.
• Interface checks and submit a log of all manual checks to the Controller.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Overview

Opportunity : Engineer

Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.

Potential Career Path

Engineering Supervisor - Chief Engineer - Area Chief Engineer

Essential Functions

• Conduct room inspections and identify repair needs.
• Install or repair sheet rock and other wall coverings.
• Paint designated areas and items.
• Install and replace basic electrical fixtures, replace light switches, receptacles, and light bulbs.
• Repair furniture.
• Install, replace, and program televisions.
• Perform minor plumbing functions.
• Replace and repair heating and cooling pumps as well as preventative maintenance on units.
• Trace and repair all types of water lines.
• Troubleshoot and repair kitchen equipment.
• Maintain repair and preventative maintenance records.
• Perform and maintain work to local, state and Federal codes.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Work as a bell attendant in the event of staffing shortages or during peak check in / out periods.
• Follow Service Recovery Guidelines.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma and Trade school course work in related field preferred.
• Previous engineer / maintenance experience or equivalent training required.

HHM Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational / Professional Development
• Referral Bonus Program

Work Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.

Overview

We are looking for an Accountant to joiun our team at The Liberty Hotel! As a General Accountant, you will assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards.

Responsibilities

Sort and verify accuracy of Night Audit work (primarily receivables aspect), i.e. including reconciliation of banquet check extensions, coding of banquets at cost, review and route sales and promotion checks with back-up.

Record department administration phone calls and inform Controller of any potential concern.

• Post city ledger payments in property management system, reconcile and bill all city ledger accounts. Perform follow-up billing and credit collection documentation and inform Controller of any potential uncollectible accounts.
• Reconcile credit card back-up to General Cashier Summary and inform Controller of any discrepancies. Bill out credit cards (AMEX, DINERS, etc.

Maintain accurate and legible logs for all credit cards.

• Set up new accounts in accordance with established credit policy.
• Assist in reconciling open account status items.
• Input General Cashier Summary and maintain binder.
• File and distribute credit card cancellations, bulletins and credit warnings. Process and follow-up on all returned checks accepted as cash payment.

Record General Ledger and City Ledger reconciliations.

Verify that purchasing procedures are followed, i.e. : purchase order price compared to invoice price, purchase order quantity compared to invoice quantity, ensure that the purchase order number is valid.

Maintain an accurate, up to date Purchase Order Log.

• Route invoices with purchase order attached to department heads and Executive Committee members for approval. Ensure account coding is accurate and all invoices are being returned on a timely basis.
• Process all approved invoices for payment, ensure all appropriate signatures and back-up attached.
• Pay all hotel invoices in a timely manner ensuring accuracy of amount paid, account coding, invoice extension and that all discounts are taken.
• Handle all vendor inquiries and reconcile vendor statements.
• Maintain open invoices file, paid invoices file and voided check file in an organized and up-to-date manner.
• Interface checks and submit a log of all manual checks to the Controller.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications

• Bachelor's Degree in Accounting preferred.
• Accounting and Hotel experience preferred.
• Strong organizational skills with attention to detail.
• Ability to compile facts and figures.
• Ability to operate personal computer and calculator.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.

Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Overview

Qualifications

• The ideal candidate should have a culinary degree, 3-5 years progressive experience in a quality high-volume petitive benefits packageResponsibilities
• This includes coordinating the activities of the line cooks and overseeing food production operations to ensure that quality standards are maintained for the restaurant and banquetsBenefits

Qualifications

The 15-story, 194-room hotel with over 7,000 square feet of meeting space and retail complex known as the Marriott Residence Inn East Baltimore at the Johns Hopkins Medical Campus is the focal point of development across an 88-acre parcel that will make this area of the city a vibrant and rewarding place to work, live and experience life.

The knowledge and vitality that John Hopkins brings to the Greater Baltimore area contributes greatly to the quality of life here, and positons the Marriott Residence Inn East Baltimore as a 'workplace of choice'.

Be a part of this special undertaking and consider advancing your hospitality career at a brand-new hotel designed and built with vision, class and a commitment to quality : the Marriott Residence Inn East Baltimore at the Johns Hopkins Medical Campus.

Apply online with us today!We are seeking a Head Chef who will be responsible for assisting in the operations of the kitchen.

This includes coordinating the activities of the line cooks and overseeing food production operations to ensure that quality standards are maintained for the restaurant and banquets.

The ideal candidate should have a culinary degree, 3-5 years progressive experience in a quality high-volume petitive benefits package.

Potential generous bonus. EOE / M / F / H / VCompany Name : Pyramid Hotel Group Opening ID : 2022-17125 External Company URL : 800 North Wolfe Street

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LEGENDS

LEGENDS GLOBAL MERHCANDISE

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans.

Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories.

For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience.

We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand.

Different guests want different things, and we are here to build and provide a tailored retail experience.

Ecommerce Manager - Remote

The Ecommerce Manager is an experienced, analytical thinker prepared to lead the day to day operating of the official ecommerce websites for Legends International Retail Partners, Clubs and Events within the growing portfolio.

The key objective of the role is to deliver profitable websites via strong user journeys focusing on customer experiences tailored to each of our world class partners.

Driving continual improvements on each site to increase customer engagement and the conversion funnel are crucial, and strong collaboration skills are a must to deliver results on some of the world’s most well-known ecommerce websites.

A key delivery of this role is the total ownership of the website optimizing and trading to deliver maximum conversion and revenue.

They will be responsible for all the content across the websites, ensuring it is updated and maintained in timely manner.

They will be an influencing voice in trading decisions, marketing campaigns, and content direction on the relevant partner channels in collaboration with all key internal and external stakeholders.

ESSENTIAL FUNCTIONS

• Oversee the overall success of Legends partner ecommerce website
• Meet with partner regularly
• Influence buying, stock management, and merchandising decisions through analytics expertise
• Consistently improve the customer journey and optimize the conversion rate throughout partner websites through close collaboration with the design and development teams
• Maximize revenue through diligent management of the products / categories / campaigns across the partner website
• Serve as the voice of the partner internally; understand and maintain brand integrity
• Lead product stakeholders to develop accurate and clear photography and copy details of each product to maximize conversion
• Ensure that the website layout and content is consistent, conforms with the brand and style guidelines of our Partners / Clubs / Events, and aligns with industry best practices
• Manage relationships with third party application providers to ensure effective utilization of tools tailored to partner websites
• Monitor performance of the websites and report through development and refinement of KPIs
• Manage website optimization plans, audience targeting, online use case formulation and execution
• Work directly with the marketing department to ensure that campaigns are formulated and delivered in accordance with partner objectives
• Support the performance marketing team in efforts such as PPC, SEO, Display, Affiliates, and push; ensure that campaigns are formulated and delivered in accordance with partner objectives
• Validate testing of new changes before live implementation
• Support VP Int Ecom in the setting of the roadmap and delivery of new features on the eCommerce websites and creation of strategies to drive and convert traffic in order to maximize revenue against commercial targets
• Challenge up by guiding evaluation and adoption of new ecommerce technologies and enhancements; experience with headless e-commerce a plus
• Maintain a strong market knowledge of sector rivals and trends to influence the delivery of the best and most profitable offering on the websites
• Lead change and adapt service offerings to the dynamic needs of our partner; familiarity with sports a plus
• Other duties and projects as assigned and directed by the E-commerce Trading Director

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Minimum of 3 years operating one or more retail ecommerce websites, preferably within sports or another relevant industry
• Bachelor’s degree or equivalent combination of education and related experience
• Demonstrated ability to lead product and merchandising decision-making and customer user journey optimization
• Demonstrated understanding of analytics, shopping cart platforms, and relevant e-commerce industry standard tools
• Demonstrated ability to collaborate across teams and lead content and marketing decisions by conveying impact to the bottom line
• Familiarity with website management and UX software and processes
• Passion for ecommerce and its ability to drive results for world renown brands
• Excellent influencing skills to support needs of the internal and external stakeholder teams at every level
• Excellent written and oral communication skills
• Detail-oriented and extremely organized with the ability to multi-task and project manage
• Proficient with UX methodology and practices
• Excellent Microsoft Word, Excel, and PowerPoint core skills
• Must be available to work occasional extended hours such as nights, weekends, and holidays as business needs require and in a team environment with internal and external stakeholders across many international platforms and countries; travel up to 10%

COMPENSATION : 60-70k Annually

Competitive salary, commensurate with experience, and a generous benefits package that includes : medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls.

The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent.

We’re continually seeking top talent that are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

APPLY ONLINE

If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started.

All candidates must complete an on-line application to be considered.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE : NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.

With a combined fleet of 29 ships with approximately 60,000 berths, these brands of NCLH offer itineraries to more than 490 destinations worldwide.

The Company has 8 additional ships scheduled for delivery through 2027, comprising approximately 24,000 berths. The combined brands of Norwegian Cruise Line Holdings currently employ over 31,000 shipboard crew from more than 110 different countries.

As our company adds new destinations, itineraries and ships, there are wonderful opportunities for new crew to join our family!

Are you looking for a fantastic job on the high seas? Apply to live and work on Norwegian Cruise Line M / S Pride of America which has a year-round Hawaiian itinerary! Inaugurated in 2005, the Pride of America is the only large passenger vessel.

To take a 360 virtual tour of the ship, click here :

PLEASE READ PRIOR TO COMPLETING THE APPLICATION

PER UNITED STATES COAST GUARD REGULATIONS, CREW MEMBERS ONBOARD THE PRIDE OF AMERICA MUST BE UNITED STATED CITIZENS OR PERMANENT RESIDENTS RESIDENT ALIENS (GREEN CARD HOLDERS).

FAILURE TO MEET THIS REQUIREMENT WILL AUTOMATICALLY DISQUALIFY YOU FOR EMPLOYMENT CONSIDERATION ONBOARD THE PRIDE OF AMERICA.

POSITION SUMMARY / ESSENTIAL FUNCTIONS

The Utility Hotel maintains the cleanliness and orderliness of all public, crew and surrounding areas.

• Carries out the following assignments :
• Shampoos and vacuums carpets and furniture as needed.
• Cleans, strips, waxes all hard floors as required.
• Washes windows, walls and ceilings as needed.
• Empties liter bins and ash urns constantly and keeps areas clean at all times.
• Services restrooms and maintains cleanliness and orderliness.
• Polishes brass, handrails and fixtures as needed.
• Dusts assigned work areas daily.
• Cleans glass doors daily.
• Responsible to keep all guest public areas clean and vacuumed as well as all staircases, hallways, elevators.
• Cleans and maintains : Spa, Fitness Center.
• Responsible for all crew public areas, including crew messes, crew bar, crew laundry, crew relaxation areas, corridors, staircases and landings.
• Fogs, sanitizes, (using bio-globes machine) AGE rooms, smoking rooms, casino, cigar bars, and areas which have an odor, on a regular basis.
• Offers all possible assistance to guests.
• Familiar with the use of cleaning equipment and maintains the cleaning equipment in good working order.
• Keeps chemical and cleaning lockers clean and orderly.
• Reports any loss or damage of linen, furniture, fixtures or equipment.
• Assists with cocktail parties, stateroom deliveries, and other work related duties in the Housekeeping Department assigned by the Supervisor.
• Provides guest requests in the absence of the room steward / ess. This includes make up and turn down service.
• Responsible for the collection and deliveries of guest luggage to / from respective decks.
• Provides assistance to stateroom stewards during turn around day by stripping bed and pillows, removing linen, towels, chinaware, glassware, and garbage from the rooms.

Additionally, collecting and removing the bags of soiled linens and towels. Sanitizes the ice bucket, lid, coffee carafe, and coffee filter basket for assigned stateroom sections.

Vacuums staterooms and guest corridors.

• Assists on Turnaround Day with wheelchair assistance when necessary.
• Attends daily briefings before and after the shift.
• Secures lockers and signs-in and out on time sheets.
• Assumes other duties assigned by the Head Cleaner and Head Steward.
• Maintains the standards recommended by USPH, SEMS, Waypoint and NCL Hotel Operations.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his / her position.

QUALIFICATIONS / REQUIREMENTS

• Minimum of six months experience performing hotel-related duties is preferred.
• Advanced level of English verbal and writing skills is required.

EDUCATION

High School Diploma or GED or foreign equivalent is required.

REQUIRED ATTRIBUTES

• Eager to Work and Gain Experience
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Able to work 7 days a week
• Ability to live in close quarters, share limited space with other cabin-mates
• You must be legally authorized to work in the U.S. and qualify for a U.S. Coast Guard Merchant Mariner Credential (MMC) as well as a Transportation Workers Identification Credential (TWIC).

In order to qualify for an MMC you must : Be at least 18 years of age Be a US Citizen or Permanent Resident Alien Pass Physical Exam / Drug Screen Have a Reasonably Clear Background

The U.S. Coast Guard (USCG) requires all crew members employed with NCL America aboard the Pride of America to hold a Merchant Mariner Credential (MMC).

In order to qualify for a MMC, applicants must demonstrate specific physical abilities necessary to perform shipboard duties per USCG guidelines (COMPDTPUB 16700.

4 NVIC 04-8). Shall have a Body Mass Index (BMI) of 40.0 or less. Blood Pressure as per USCG a maximum 160 / 100.

NORWEGIAN CRUISE LINE :

With 18 world class vessels, including the newest, Norwegian Prima, Norwegian Cruise Line has one of the most nimble and contemporary fleets in the industry.

Fourteen ships are divided among five different classes, including the Sun, Dawn, Jewel, Breakaway and Breakaway Plus Class.

Norwegian Epic, Pride of America and Norwegian Spirit are in their own classes, adding to the brand's variety of vessels.

Following the Breakaway Plus Class, the most innovative and successful class in the Company's history, Norwegian Cruise Line announced in 2017 the next generation class of ships with Prima Class.

The Company welcomes 6 ships from 2022 to 2027. The new class will build upon the brand's legacy of freedom and flexibility found across its fleet and feature a host of cutting-edge designs that will further elevate its already award winning guest experience.

OCEANIA CRUISES :

Oceania Cruises is the World's Leading Culinary - and Destination-Focused Cruise Line. The Finest Cuisine at Sea®, Destination Specialists and Small & Luxurious Ships are the pillars that define Oceania Cruises' five-star product, positioning the line as the cruise company of choice for travelers seeking a truly refined and casually elegant travel experience.

Featuring a fleet of small, luxurious ships, Oceania Cruises offers a vacation experience renowned for its gourmet culinary program inspired by Master Chef Jacques Pepin and its array of destination-rich itineraries spanning the globe.

Seasoned world travelers are drawn to Oceania Cruises' diverse voyages, which call on more than 400 ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas.

Oceania Cruises will welcome the stunning new Vista in summer 2023.

REGENT SEVEN SEAS CRUISES :

Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience® for over 25 years. Carrying no more than 750 guests, the line's spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor® and Seven Seas Voyager® - form the World's Most Luxurious Fleet and explore more than 450 immersive destinations globally.

Offering Unrivaled Space at Sea™, guest enjoy sumptuous all-suite accommodations, nearly all with private balconies, which are among the largest at sea, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces.

The Team at Regent Seven Seas Cruises is currently preparing for the debut of Seven Seas Grandeur® in summer 2023.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary :

Front Desk :

• The Hotel Services Steady Extra will be assigned to work all areas, to include Front Desk, PBX and Room Reservations.
• Provides guests with exceptional service when they check in and out of the hotel and answer any questions
• Answers phone in a professional manner

Room Reservations :

• Answer incoming calls and assist guest with all inquiries pertaining to but not limited to hotel reservations.
• Make, create and cancel reservations in LMS.
• Receives and posts deposits as needed.
• Works in partnership with all other departments to ensure that the client / guest experience meets and / or exceeds customer service standards as defined by property management.
• Performs all duties in accordance with Tropicana Las Vegas policies and within the realm of our team values.

PBX :

• Responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual needs.
• Answers and processes all calls received through the PBX station in accordance with established standards.
• Plays an integral part in assisting with emergencies (fire, medical, power / system failure) by contacting the designated personnel for immediate assistance.

Job Details

Description

What you will be doing :

• Assisting in the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met.
• Assisting in the planning and directing of special event activities, as well as coordinating with other managers and directors as required.
• Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.
• Maintaining constant communication with property management, site manager, customers, and guests.
• Keeping Site Manager abreast of any management concerns in a timely and efficient manner and resolving issues as quickly as possible in their absence.
• Directing valet operations ensuring a smoothly running operation.
• Assisting with employee schedules, timecard approval and payroll.

What we are looking for :

• Bachelor’s degree preferred, but not required.
• Must possess supervisory experience.
• Must be willing to work a flexible schedule.
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

What you will receive in return :

• The Company provides a full range of benefits, such as paid vacation, sick and holidays, as well as health insurance plans, life insurance options, including a 401K plan.
• The building of supportive, professional relationships.
• Job training and career development.

Ace Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of The U.

S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply. (EEO / M / F / V / D)

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Position Purpose

The Bell Person / Attendant is responsible for providing a memorable first and last impression to guests as they arrive and leave the hotel in the continuing effort to deliver outstanding guest service and financial profitability.

Essential Duties and Responsibilities

The following represents a list of essential duties and responsibilities; other duties may be assigned as required.

• Assist guests with taking their luggage and packages to their rooms after checking in.
• Provide information to the guests regarding storage areas, restaurant hours of operation, vending machines, hotel events, directions etc.
• Organize and store luggage, according to guidelines.
• Answer guest questions regarding their hotel rooms i.e. telephone instructions, TV channels, heating and air conditioning etc.
• Assist guests in arranging transportation including hailing taxicabs when necessary.
• At departure, assist guest with taking luggage to the curb.
• Maintain the cleanliness of the lobby and welcome area between housekeeping runs.
• Report lost and found items per hotel policies
• Report all suspicious persons or activities, hazardous conditions, etc. to the Safety / Security department.
• Provide guests with exceptional customer service.
• Provide instruction / guidance for guest and employee safety in fire or other emergency situations.
• Support the department in any area that will improve guest service.

Must be ready to step in and support coworkers and team as needed to ensure efficient operation. (Must have valid qualifications to assist valet).

• Attend meetings / training as required by management.
• Ensure that management / leadership team is kept fully aware of any relevant feedback from guests and / or other departments.
• Perform duties, special assignments and projects as requested by management.

General Requirements

• Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service and communication skills.
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
• Knowledge of a company, hotel and brand policies applicable to safety and security of guest and hotel property.
• Outstanding organizational and time management skills.
• Ability to multitask and prioritize daily workload.
• Must be energetic and able to work in a fast-paced environment.
• Must be able to show initiative, including anticipating guest or operational needs.
• Ability to make decisions and follow established policies and procedures.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform / attire and nametag.
• Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
• Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

Education / Certifications / Licensure / Experience

• 8th grade education or equivalent experience required.
• 6+ months of Bell Person / customer service experience in a hotel environment.

Language Skills

Excellent reading, writing, and oral proficiency in the English Language.

Physical Demands

The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to continuously stand for extended periods of time.
• Use of hands, fingers, and forearms to operate computer is repetitive.
• Occasional sitting for completion of paperwork.
• Ability to push / pull cart as needed.
• Ability to lift or move objects up to 50 lbs.
• Standing and walking is continuous for 4-5 hours at a time.
• Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements.

Acknowledgment

I have reviewed the Job Description for the position of the Bell Person. I have read and understand the duties and responsibilities and other aspects of the Job Description.

I further understand that this Job Description will form the basis for the periodic evaluation of my performance. I acknowledge that my employment with the Company is on an "at will" basis which means that either I or the Company can end the employment relationship at any time, for any reason, with or without prior notice.

It is understood that this Job Description is a summary of the primary responsibilities of my position. It is not intended to be a complete and total description of each duty and responsibility of the position as may be necessary.

It is understood that the Company retains the right to change this Job Description at any time, for any reason, at its sole discretion.

Come be a part of something bigger!

Benchmark Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.

Here are just some of the great benefits we offer :

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

A Barista is a professional who makes and serves beverages such as coffee, tea and specialty beverages. They are responsible for taking customer orders and payments.

They also clean and sanitize their work areas, seating areas and equipment / tools.

What you will have an opportunity to do :

A Barista is a professional who makes and serves beverages such as coffee, tea and specialty beverages . They are responsible for taking customer orders and payments.

They also clean and sanitize their work areas, seating areas and equipment / tools.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.

This may differ in other locations due to cost of labor considerations.

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.

This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel / client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy

Work Environment

Hotel

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust.

The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.

Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.

Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.

When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and / or dust.

The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components.

Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

Pay is $28 per hour! Quarterly Bonus! 90-Day Raise! Family-Sized Benefits! Candidates with HVAC, plumbing, and building or facilities maintenance experience encouraged to apply!

Property Location :

4550 North Central Park Blvd. - Denver, Colorado 80238

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels.

There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200 / year (we succeed together!) based on hotel results
• Work-life-balance Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2023) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.

D. Power 17 years in a row (that's a record!)

Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans.

This role is eligible for a discretionary quarterly +1 Service bonus.

What you will do :

Maintain safe and smooth-running physical hotel property and grounds.

Ensure exceptional, positive experiences for our diverse team members and guests.

Perform repairs and preventive maintenance for all areas of the property.

Enjoy a variety of plumbing, electrical, refrigeration, kitchen equipment, light carpentry, painting, and HVAC system repairs.

Develop, implement, and monitor programs to ensure a safe facility and work environment in compliance with all appropriate regulations : ergonomic, emergency response, and injury prevention.

Keep detailed records and reports.

Provide ongoing training to Maintenance Tech I team members.

Collaborate with management to recruit, interview, and schedule for department needs.

Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you :

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek self-motivated, organized team members with these qualifications.

Advanced maintenance knowledge and skills, with ability to handle all aspects of hotel maintenance

Capacity to provide ongoing training for Maintenance Tech I team members

Knowledge of water chemistry, water testing, filtration, and mechanical operations

Experience in developing, implementing, and monitoring programs to ensure work and safety compliance with ergonomic, emergency-response, and injury-prevention regulations

Knowledge of building maintenance, including minor electrical repair, and plumbing

Ability to speak, write, and receive direction (written and verbal direction) in English

Flexibility to be available for emergency repairs

Rise. Shine. Work Happy.

Hiring Immediately!

The pay range is

$27.18 - $54.36

The starting wage may be above the minimum rate, based on relevant experience, skills, and education.